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Framed Entertainment

3.7 (3 reviews)
Open • 10:00 am - 9:00 pm

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4 years ago

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3 years ago

Came and bought some items for our daughter and the store was just amazing and great quality on items as well

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4 years ago

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Michaels - Outside of Michaels

Michaels

(12 reviews)

$$

I live in Grapevine and come to Southlake often, however, I come with a goal in mind and that is to…read moreget in and out without having to spend much time on 1709. The traffic around here is terribly annoying and I can usually pop in and out while only crossing it. Being goal oriented, I had NO IDEA that this Michaels was here. I typically go to the one in Euless. On this day, I had gone on an internet search for a 4' and under Christmas tree. Of COURSE Michaels has exactly what I want, and it is on sale. The Euless location was sold out and the closest available store in stock...was Southlake! I ordered my 4 ft christmas tree, used a $5 off Michaels rewards discount, and could get it brought out curbside. It is a wonderful world we are living in. I waited all of two minutes after checking in curbside. A lovely woman popped my tree in my trunk, and I was on my way full of Christmas cheer. All without having encountered 1709. Or Southlake Blvd, if you don't know. If that isn't fantastic customer service, I don't know what is.

Michaels is the place to go if you are looking to get some arts and crafts. They always have so…read moremany interesting items and an abundance of friendly workers, always ready to help. Michaels has everything you need in the world of arts and crafts, and decorations for your home. Are you looking for some disco themed Halloween decorations!? Well Michaels would definitely have that, (they do I looked) thank you Michaels for the amazing products and service. The only thing that I would say Micheal's needs to touch up on are the bathrooms, they are kind of scary, but they aren't that bad I guess.

Michaels - Cool box!

Michaels

(41 reviews)

$$

The manager Brandi was so rude to me and my kids when we were shopping for crafts. She was talking…read moreto us in a very disrespectful manner. I asked for helping looking for a certain item and she blatantly ignored me after multiple attempts. Do not go to this store!!! -0/10 customer service from her.

My parents ordered a lovely custom frame from this location. However, the customer service was…read morebeyond terrible after purchasing it. The original invoice stated that the order would be ready around March 10th. Since today is March 9th, my parents attempted to call the store to follow up. Oddly, someone answered then hung up on them without saying "Hello" or "Please excuse us". This happened 3 times! On the fourth try, the employee on the other line just yelled at my dad! The voice was female, and they were literally yelling loud enough for all of us to hear that our order is not ready. My dad took a deep breath and calmly asked, "Excuse me, but we haven't given you our names or the order number yet." They responded, "Oh, I know. You're calling for [random person's name]." Then we asked, "How would you be able to know? We still haven't given our name or order, plus we never used this phone number to call the store or have it on the invoice." They then snapped, "It doesn't matter. Your order is not ready to pick up." We then requested to cancel our order, and she went ballistic! This employee continued to yell while we remained quiet and calm. Luckily for us, we confirmed that this rude employee was Michelle. We then called our credit card company and explained our situation. They were able to give us a credit equal to the refund, and they let us know that this store is legally obligated to give us a full refund. They also let us know that it is our right to pick up the item anyway since we paid in full. Since we were in the area, we decided to pay a visit. When the employees in the front had a minute, we explained our situation. They immediately called the management, and the store manager sympathized with us. They got with the department manager, and this person was visibly irritated with us. Luckily, the store manager was still with us, so they begrudgingly gave us a full refund. Although we were able to nick this issue in the bud, we do not recommend purchasing from the frame section of this store - or at the very least when Michelle is working. It is sad to state the obvious - don't take your stress out on other people!

Framed Entertainment - artsandcrafts - Updated May 2026

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