Working with Dustin Torres was such an immense pleasure!…read more I totaled my 4Runner in a freeway rollover accident a month ago, and while I was incredibly lucky to walk away with only whiplash and some bruising, the last four weeks have been anything but easy. Given how well my 4Runner protected me in the crash, I knew I wanted another, but finding exactly what I wanted, with all the features I wanted, and that I could afford ... not so easy. Dustin walked me through a bunch of options, answered a lot of sometimes-stupid questions, and was very patient and kind throughout. I had been considering Carmax/Carvana options before this, 100% because I didn't want to deal with a car salesperson. But then I read so many horror stories about those services, I felt like I was stuck. Enter Dustin who, at the end of this entire process, feels more like a friend than someone who was trying to sell me something. He got me into a super sweet used 4Runner and then took me through a list of options I could roll into my loan if I wanted (I bought my last 4Runner at a Reno dealership, and that didn't happen - didn't even know such an opportunity existed). The finance process felt pretty painless, which was exactly what I needed, because my head still wasn't 100% clear, and that's a scary condition under which to go into debt! I never felt pressured or in any way hesitant or unsure. Lots of honest communication before the day of purchase had really set me up for an easy go of it. I am so happy to be back in a 4Runner, and with a local dealership, where I can stop in anytime, if I have questions. Huge thanks to Dustin and the whole team there who helped me. Very grateful.

Since 07/07/26 I have been trying to make an appointment to have my vehicle serviced. On that day I…read morecalled and left a message for John, he called back and left a message but didn't leave the answer to the info I asked for. I called him back left another message. I called yet again the following week and left a message for Marty. No one called me back. Since then I have been calling back to speak to whoever, I keep getting transferred to leave messages. Judging by the negative reviews, maybe this isn't the place I want to Throw my money away on.

Yesterday I went to each dealer in Reno-Carson to try all EV's and be sure of my next purchase…read more After spending my entire day with countless dealers looking for the best value I came to Hohl Subaru last and was helped by Billy. Billy was attentive and read the room well, I was exhausted by my visits. He was careful and courteous and didnt waste time. It was unexpected and welcome and to my suprise gave me the most competitive deal of the day. After visiting everyone else the most enjoyable experience of my day was at Hohl Subaru with Billy. I didnt end off buying the soltara we discussed and went with an ioniq but the experience was refreshing. Thank you

just Bought a new 2026 Subaru Forster Hybrid, the salesman Homi was so helpful and kind, he stuck…read morewith us for almost the whole day making sure we had all the info and help we needed. I tried to give him a tip at the end and he refused, so here I am leaving this review. great salesman, I will 100% buy from them again next time! great build quality on the vehicle compared to some of the other brands I won't name.

Tried to make an appointment to get two new O2 sensors replaced in my 2008Pontiac Grand Prix with…read more90,000 miles on it, Owners Manual says to replace between 60-80000 miles so it was due. However a guy named Paul wrestled with me on a quote saying he had a giant machine "LIKE A HEART MONITOR" which he wanted to charge me for! WHY? So he could reap more profit out of me? Got two quotes elsewhere to replace both O2 sensors and I never want to think about my lousy experience with Paul refusing to do the work I requested. Don't you just love fighting with mechanics and getting gouged? I don't!

I explained the problem I was experiencing with my 04 Jeep Wrangler with a mechanic at the front…read moredesk. He told me it sounds like a transmission problem. He recommended me to go to a transmission specialist repair shop. I appreciate his advice and honesty and did not just take my money.

In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

The staff is very friendly, helpful, knowledgeable, thorough, and stand by their work. They take…read morephotos of everything they find wrong so you can discuss it more intelligently with them. If you need to leave your car and need a ride back, they will call you an Uber. I have been taking our cars there regularly for four years.

This is an initial review as I want to give them a chance to make things right and I will update…read morethis review in the near future... I purchased a truck from here on May 9, 2023. Exactly 1 week later the engine light came on for the catalytic converter. I called and let them know and they said to bring the truck in the following week. When I picked up the truck, the mechanic said that he put in a bottle of Rislone and drove it to Reno and back and that should have fixed the issue.. this is where I started thinking my purchase here was a mistake as the mechanic lied to me saying that he paid $60 for the Rislone. Even the most expensive places in town sell it for under $30.. but hey, I wasn't being charged for it, so I brushed it off. After that the truck seemed to be running ok until exactly 1 week later and the engine light came back on for the same thing. I call them back and they said I could bring it back in, but I would have to pay this time... why should I pay for something that they claimed to have fixed? Not to mention the engine light coming on for the same thing twice in the 3 weeks I've owned the vehicle. Putting in a bottle of cleaner and resetting the engine code is not a fix. So the lady says she'll talk with the owner and call me back the next day..so far, no call back from anyone. At this time I would not recommend this car lot to anyone. Also, if this doesn't get taken care of soon, I will call the BBB to report them.

Best experience buying a vehicle, EVER! I don't hand out 1 star or 5 star reviews casually. They…read moreneed to be earned, and this dealership deserves it. I recently impulse purchased a 4WD vehicle here in response to the surge of winter weather so I could get to work in blizzard conditions. I have to say, they treated me with great respect and also provided in-house handshake financing without much scrutiny at all. There was no typical BS, no four square or trying to milk me of extra money. Their price was fair and it didn't take long, I was in and out of there in less than 30 minutes. They also let me park my car in their lot for a few days when I would have basically been snowed in while I took my new used vehicle to work. I've bought a lot of cars in my years, some new and some used and have never had such a wonderful used vehicle sale from a dealership, ever. I won't just recommend this place, I will come back here first when I'm back in the market for another vehicle. I'll post a picture of my 95 Jeep Cherokee when the sun is up to show off my new beloved vehicle!

I could not have had a better car buying experience here. I bought my used 2006 Chevy Trailblazer…read morehere almost a month ago and it was better than I ever could have imagined. As we were looking around the car lot I was greeted very kindly by Dwayne. I wasn't swarmed or immediately bombarded, I actually got a chance to look around and when I decided to test drive it, he was more than happy to open the fence and move the little Camaro out of in front of it. The test went really well, the suv ran beautifully with no problems whatsoever. When we got back we went into the office, and were again greeted kindly with a smile in a non-pushy fashion. We decided to finance the car and he walked us through everything, answered any and all questions (some of which probably did sound stupid as this was my first time buying a car, thankfully I had my mother's help). Now to really get into details: The car: Being a used 2006, it did have slightly higher mileage than I originally had wanted but it ran more beautifully than my previous older car that had been totalled. All of the meters work, and I love the automatic headlights. The ONLY thing that did not work in this vehicle were some of the charging ports which is a common problem among this car and nothing I can't live without or get fixed myself. The paint job looks great. There are a few scratches on the back end but that's to be expected with a used vehicle, in fact for the price ($4,600), I was surprised at how good it looked! The tires aren't brand new but they're pretty close with great tread. The interior was nice and clean, there were no stains or spots, it was beautiful. The dealership: They had a nice small selection of cars to look at, so it wasn't too overwhelming but you still had plenty of choices. They're financing options are great and they're willing to work with you to figure out what you can afford and how long it will take to pay off, plus they don't charge a fee for paying more than your payment or paying the car off early. They seem to take really good care of all of their vehicles as all of them looked nice and clean both outside and in even though there had been a somewhat bad mudslide the past couple days and nights before we got our car. The salesman, Dwayne: This man was one of the nicest human beings I have ever met. He wasn't your typical pushy salesman, he wanted you to have a chance to look around and be comfortsble, whether that was with him or on your own. He was so polite and answered every single question we threw his way, he really knew his stuff about both the vehicle and financing. He made the whole experience of having to buy a car quicker, easy and hassle-free. Even going in to make my payment was a nice experience. I would definitely recommend any and all friends looking for a new used car to auto factory!

DO NOT GO TO THIS CAR LOT. They provide false information in hopes to scam you into buying their…read morevehicles. If I could give it 0 stars or negative stars I definitely would. Truly horrible, horrible, HORRIBLE. I had an awful experience with Auto Factory and the salesman "Dwayne". I was promised a very clean vehicle with new tires, undamaged dashboard, 100% clearance for smog, and high expectations for a 2001 Dodge Ram. Dwayne stated how clean the interior, exterior, and engine were. I wanted to make sure the vehicle was in great shape and worth the one way journey of 3 hours! There was clear lack of communication on Dwayne's end both about the vehicle itself and the ability to visit (they are closed weekends- he did not share this information when we communicated over the phone about visiting on a Sunday). After driving three hours to the car lot, we arrived 30 minutes early so my father and I decided to look at the vehicle. The vehicle was severely scratched and dented all over, deep scratches to where they would unable to be buffed out unless the vehicle was repainted. My father who has been a mechanic for 40 years checked under the vehicle. The rear main engine was leaking. The tires were not new and while still were in good condition, had clearly been used for many miles. There was a toolbox built into the bed of the truck which was filled with garbage, empty Starbucks cups, and layered with garbage. The toolbox also did not close and had to be slammed shut and finallt would close on the second or third try. The license plate light bulb was broken and dangling below the license plate- useful right? Once Dwayne arrived, we were not greeted or welcomed by him at all- not even a hello!! My father and I had to greet him, shouldn't the car salesman greet his possible clients??! Both he and his wife (woman who was with him and stared at us from her parked car) made us feel very uncomfortable- he was not friendly in any way. He did not offer to answer any questions, provide insight on the vehicle, or try and sell the truck. After unlocking and searching the inside of the vehicle, many compartments of the interior were missing. There was a tear in the back seat. There was a chunk taken out below the stereo where a compartment part must have been. The sunglasses holder above the rear view mirror was missing leaving empty areas where something should have been. The dash was 100% damaged and severely cracked- covered with a dash mat to hide the damage. 48 hours prior to seeing the vehicle, I specifically asked Dwayne if the dash was damaged and he responded NO. Everything under the hood was held together by zip ties- I don't want to buy a vehicle where the motor is covered with zip ties holding it in place. The truck was guaranteed by Dwayne to pass smog. We have a reader in which we plugged into the truck and three codes came up negative. The Catalytic converter (costly repair), CO2, and NOx all failed the screen which means instant failure in a smog check. We traveled 3 hours (one way) while be promised a beautiful vehicle to only spend 15 minutes viewing a poorly described and promised vehicle. When we left, we handed Dwayne the keys who asked us if we would like to test drive the vehicle. We responded with all of the issues. Dwayne was unaware of the coding problems, claimed the rear end would be fixed ( when it was the rear engine leaking), and kept implying he did not know anything. If you do not know a vehicle, do not promise all these things- tell the buyer beforehand you do not know. We told him we were not interested. Dwayne did NOT offer ANY sort of apology, he did NOT thank us for making the journey, did NOT try and offer any condolences. Never once during this interaction time did he provide any apologies for clearly lying about the state of the vehicle, wasting our time and gas, and having us travel so far for nothing. He simply shrugged his shoulders and that was that. I drove in a car for 6 hours today, wasting time, money, gas, in hopes to return home with a beautiful vehicle but instead returned angry. I would never recommend this company to any of my family members living in Nevada and encourage people to stray away from this car lot.