Poor customer service Office hours online don't match reality Phone calls take too long I am currently waiting and it's been over 40 minutes now Scheduled service didn't show and without Talking to us they rescheduled No one ever texted like normal to tell us they couldn't show up and they rescheduled us We had to call and be on hold that day too 33 minutes Cancelling service requires you speak to a manager but that's not easy It's been four days and I'm still trying to get a manager The actual service tech is very nice which is the companies only redeeming quality Adding this edit Taking back my positive comment about the service tech When she showed up today she was rude although she did come back to the door and apologized so maybe there's hope read more

A salesperson came to my door and sold me a contract for service. Before purchasing it, I opted not to buy it as I explained that we would be selling our home and moving out of state sometime in the next year. I was told that I would be allowed to cancel the contract when that was to occur. I was also told that after the first spray, to expect to see more bugs/spiders the first week but then after that, if I had a reoccurrence prior to the next scheduled spraying, they would re-spray without any additional charge. We are packing and painting and have purchased a new home out of state, so I canceled our contract. The next spray was scheduled for July. Well, the spiders have been out in force, but because I canceled the long term contract, they refuse to honor their word and respray without a charge. They stated they would not honor their word as I canceled the contract. I consider this to be poor customer service. Their first spray was only partially effective yet they will only return if I pay full price again. No thanks. read more

Our elderly great aunt and uncle were relentlessly harassed by sales reps from this company for months. To the point they were ready to contact law enforcement. Being on a fixed income, they politely declined to agree to a contract for monthly service, but the reps continued hassling them and went as far as trying to fear monger them into changing their minds by insisting this is the "worst year ever" for ants and spiders. They tried contacting the company directly to speak with management but the number listed is answered by an automated system that doesn't allow an option to leave voicemail. Companies like this need to be exposed for preying on the elderly! read more

I tried three days to cancel my service with control. However, the people that answer the phone cannot accomplish this. The service at first was great, however every schedule appointment assume they cut corners You figure with the amount they charge they do the service right with the how much competition is in the Reno Sparks Now they have a high turnover rate and I could understand why is due to management. I wouldn't wanna work under this also. read more

Horrible customer service. We were sold a policy after a representative toured our garden and greenhouse. The policy as were sold would focus on rat elimination. A month later we were told by a technician that the district manager said the pest control only focused on keeping pests out of the house and they would do nothing about the rats. After repeated calls to the manager, no one returned my calls despite leaving messages. This company needs to provide better honesty and customer service. As what is promised, does not happen. read more

Fantastic company and quality service! I still had a few ants after first spray, so after a couple of weeks I called them back, and they came back and did a full spray! The pesticide they use is human and pet friendly and has no order. Henry was wonderful! I highly recommend this company Mary S read more

The people answering the phones are always polite, but unfortunately the follow-through is terrible. I wasted my entire day waiting for a technician who was supposed to call me 30 minutes before arriving. By 2:30 PM, after hearing nothing, I called Fox Pest Control myself. I was assured someone would call me back and that they would "most likely" be there before 4:00 PM. No call. No show. This wasn't a minor inconvenience. I planned my day around this appointment and stayed home waiting, only to be completely ignored. To make matters worse, this isn't the first issue we've had with Fox Pest Control. When we initially signed up for service, the technician who came to our home was rude and unprofessional. If Fernley isn't an area your company wants to service reliably, then stop sending sales representatives out here to sign people up. It is incredibly frustrating to be promised service and then left waiting all day with no communication. The final straw was trying to reach someone after the missed appointment and being sent to voicemail, despite the company advertising 24-hour availability. Good customer service is more than having friendly people answer the phone. It's showing up when you say you will, communicating when plans change, and respecting your customers' time. Unfortunately, Fox Pest Control failed on all three counts. read more

I had a salesperson come to my door to ask if I need pest control service. Like others who have reviewed here, he referenced neighbors who he said used the service. I subsequently asked eight of my neighbors (including the one referenced), about using their service and they all said no. After telling the rep that I already have a service he asked if he could come in for a glass of water. What are we in the Depression and people go door to door asking for a glass of water? I immediately thought he wanted to case my house. I wasn't about to let him in. I should have directed him to the hose by the garage but I did give him a bottle of water. If anyone from this outfit ever comes to my door again, I will call the Sherriff immediately. And I mean immediately. read more

They need some better sales people I called for service. They talked me into a contract but assured me I could get out of it if I moved since we're moving in a few months out of state.. the tech showed up to do the service and told me absolutely not. They will not be able to cancel. The one good thing is he was obviously really nice and didn't have to tell us that so props to the guys for being honest I'm not sure if they're. Subbing this portion out or what but the sales team really needs to be better. Especially nowadays when everything is so darn expensive! read more

I have two no soliciting signs One as you walk up to the house and one literally hanging on the ring door bell camera. You can't miss them... this guy feels it's appropriate to not only by pass them but also ring the door bell as well. I have asked this company to not return to my property and yet they can't and won't take no for an answer. They have gone as far as going to those who live around me and say we use their pest control service when in fact WE DO NOT. Us neighbor's communicate as to what pest control company we utilize we definitely do not use fox per control. In fact their reviews are awful. One person we know did sign up with fox and after Fox failed to show up they jumped back to our normal pest control company. These sales guys run around on motorized Segway and scooters and the guy on the Segway has damaged peoples garage doors from not stopping in time. Most of our area has signs that say no solutions however Fox seems to think it does not apply to them. I will be turning them into the city for failing to adhere to these signs and have their solutions permit revoked. read more

Fox Pest Control Sparks - Pest Control Near Me - Sparks, Nevada

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The sales people who go door to door for this company are relentless. We've told them no on multiple occasions. We finally put up a sign DIRECTLY ABOVE OUR DOORBELL that states "Do not ring doorbell. No Soliciting." So imagine my surprise when my doorbell rings during my daughter's nap time and it's a Fox Pest Control salesman. As soon as I opened the door he admitted he saw the sign and ignored it because we might still require their services. In what world would I hire a vendor who blatantly ignored a sign asking them NOT to solicit us and NOT to ring our doorbell?!?! Unacceptable. I would never use their services based off their door to door sales tactics. read more

If I could give them a 0 I would have. The solicitor that came to my door actually read my signs saying no trespassing no soliciting but choose to knock anyways. I sleep during the day my dog went nuts I answered the door and I asked him if he could read he said yes I read the signs, I told him he was breaking the law and he didn't care. I tried to get his info and he wouldn't give it. I called all the numbers I could find and they all went to a call center which went no where. Then I called the sheriff's, they came out and went looking for him to give him a citation but I guess he hid. This company could careless about the citizens they want to service read more

Second time they came to my house after I told them no before. they came after dark Saturday night didn't even knock or ring the doorbell just pulled down my door to see if it was unlocked I contacted the company they did not get back to me VERY SKETCHY . I have the full video to back what I'm saying read more

Fox Pest Control Sparks - This is the salesman from Fox Pest Control pulling on my door handle before even knocking on my door - Pest Control Near Me - Sparks, Nevada

Despite a very clear 'No Soliciting' sign, salesman Devin rang my doorbell and jumped right into his lame pitch. When I stopped him and pointed to the sign, his exact words were "Oh I don't read those." Whoever runs this company is likely just as empty between the ears as Devin. read more

Very aggressive door to door sales tactics, no means no not try harder or "before you shut the door in my face..." not a vibe.

Very happy we switched to this company. If you refer your neighbors, they give you perks AND come out whenever you need. Also, one of the technicians noticed the start of a hornet's nest. Workers are knowledgeable and take care/look around when spraying. I have not seen a spider or pest in my hours or garage. read more

A few weeks ago, a technician from this company came to my door offering services. While our initial conversation was polite, the technician used stereotypical tactics, mentioning fictitious neighbors who supposedly used Fox and claiming he could offer me a lower rate because he "hates landlords." I explained that I am a tenant and needed to discuss with my landlord before proceeding. Two days later, I contacted Fox through email, their online contact form, and left a voicemail to formally decline their services. I also immediately removed my payment information from the customer portal. Despite these efforts, my cancellation request was not acknowledged. Instead, I received a text from a technician claiming they couldn't see my payment details on their end. I reiterated that I wanted to cancel and had already removed my payment info. The technician said he would pass along my cancellation request. Later, I received an email stating that cancellations cannot be processed via email for security reasons-- which I found odd. I was so frustrated at that point that I did not respond further. On September 8th, I received a surprise text informing me a technician was scheduled to arrive the next day. I immediately called Fox and was put on hold for five minutes without speaking to a human. I left another voicemail, making this my sixth attempt to cancel, and provided all necessary identifying information, explicitly warning I would not pay or accept service if a technician arrived. A few hours later, I received a voicemail demanding a real-time conversation to cancel, which I ignored. As expected, I then received a message the next day saying a technician was on the way. I blocked their numerous numbers they contact you from and chose not to respond when they rang my doorbell, as I informed them I would do. Overall, I find this company to be unprofessional, persistent, and disrespectful of customers' wishes. Their approach feels aggressive and predatory, and I would not recommend them to anyone. I originally considered using their services if needed in the future, but after this experience, I will definitely avoid them. read more

Sales team has no respect or can't read. I have a clearly posted " NO SOLICITATION" sign at my front door, this young man rolls up on his hover board, looks at signs, rings door bell. There is also a sign above the door bell asking please don't ring as it spins up the dogs, which it did. He proceeds to try and sell their service. I politely say no thank you, he continues with how bad our house is invested, I explained we have a service, again no thank you. He continues with he knows the company and they don't do a good job, I finally asked if he could read, pointing to the signs, he just continued with his sell's pitch until I started shutting the door. I think next time it would be easier to welcome him with a Trespassing Warning and when he doesn't leave immediately or returns, place him under citizens arrest and call the Sheriff to issue a citation or book. I understand this company outsources the sales team, they need to rethink that strategy as it's doing more damage than good. I actually considered them before reading all the negative reviews, I clearly understand their poor ratings and wouldn't recommend them to anyone. read more

Please stop sending salesmen to my door. When I don't answer the door they keep coming back until you do. When I do answer the door they get pushy and are looking for yearly contracts by using lies. They tell you that your neighbors have signed up and they will give you a deal if you sign up. I talked to all the neighbors and they told me that was just not true. They even send out these young men late at night to knock on doors, like 9pm or 9:30pm. That is very unprofessional and not safe for anyone. And it gets the dogs barking too. They pound on the door over and over and stay off the camera's. They ride Segways or electric scooters to get around the neighborhood faster and so they can keep coming back. They are hitting up all of South Reno right now and there must be many because everyone is talking about it on Social Media. Does the owner of this company care that they are getting so much bad publicity, I don't think so. If one person signs up maybe it is worth it. There are so many good quality pest control companies out there, even Veteran owned for me to use, why would I use an unprofessional company like this one? read more

Definitely won't recommend. They send people to your door to solicit. They do it all day and even late at night. They were told today by someone in our neighborhood to leave. The guy banged on the door like he was the police the first time. They told him to leave and the guy came back later to harass them a second time and cause problems. The employee for this company kicked the home owner in the head in front of 3 children of one which was a 5 month old baby being held by the spouse of the victim standing next to victim who could have been hit as well, a 2 year old and an 11 year old and 3 other adults outside with them watching as it happened. The guy took off on his Segway and the police were called. The Fox Pest Control employee was cited by CCSO. 1 for assault and not sure the others were, but there were 2 other charges. He had no identification except a badge with his picture and name and no permit to even solicit from what we were told by the police! keep these people away from your home. They will harass you and your neighbors. Just call the police is what the officers told us if they come to your door. If the owner or manager of this company would like the video ill gladly share it privately. Showing after their employee assaulted the man he told him "you dont know who youre talking to" and made it clear hes telling people where the victim lives. The homeowner didn't even touch the employee of this pest control company to have him hit him. He just yelled and told him to get off his property and go away. If this is the kind of people they have going around promoting their business, just imagine who's coming into your home! read more

High, high pressure door to door sales people knocking on doors. They have no required photo I.d's. They will not leave even after you say no time and time again. They knock on doors as late as 9:00pm. They want you to sign an 18 month contract. Then they are very unreliable and to not keep their appointments. Very very expensive service. read more

As others have said their sales person is overly pushy. Came to my house multiple times according to my ring. He went through his spiel and I said can't at this time, no. When I say "no" I don't want this, it means no. I try and not be rude cause everyone gotta make $. No business card or even a flyer for future reference. You'd probably get business later if hard sell tactics weren't being used. Coming to my door multiple times is ridiculous, just leave a card or flyer and move on. I work from home and the repeated visits were annoying and got my dogs all worked up. If you are offering a good value and good service people will recommend. I will not recommend. Maybe rethink your selling technique. read more

I live in a rural area, and this guy just walked up my driveway and set my dogs to barking. They use psychological training and tactics to get people to lower their guard, asking lots of questions to find your interests to try and establish connection. This guy asked if I lived alone (WTF) and then showed interest in my work and could he see it? This is beyond creepy and it pisses me off that I got steamrolled by the slick sales person. I did NOT sign any contract nor secure any service from this company, and if anyone from this company comes back on my property (with no trespassing signs clearly posted), I will call the police/sheriff. Unacceptable!!!! And the whole roll of naming my neighbors and that they were using their services, and I'd get a discount, etc etc, and that I could cancel if I moved without paying the $300 cancellation fees....all a bunch of lies. BEWARE of this company! They are trained to get you to lower your guard and get you to sign a contract. Don't fall for it. read more

My wife said that the tech was professional and did the service properly. Kudos to them.

SHADY door to door salesman that are very pushy Etc talk to my husband for a few minutes and then had a couple of guys come back 2 Days Later saying that we signed a contract? No we never signed anything strange business practices don't deal with them read more

Taylor is awesome!! I've read some bad reviews but I have had a great experience with Fox. I hope she is my permanent tech. She is extremely thorough. read more

obviously their employees cannot read. i have 2 no soliciting sign in plain view, one even states that i charge (venmo or cash) in advance to listen to them. it is really feckin annoying. stop sending your employees out and knocking on homeowners door especially with no soliciting signs. if it continues i will report your company! read more

Fox Pest Control Sparks - Pest Control Near Me - Sparks, Nevada

I will never use this company. My neighbors and I have been getting harassed ( sometimes they'd ring doorbells as late as 930pm) by extremely pushy salespeople who don't take NO THANKS as an answer. Several people have had to shut the door on them. Sorry, NO WAY to do business. read more

The first time the tech was supposed to arrive I was given a 3-5pm window. They didn't show up until 6:45pm. Couldn't do the work because it was starting to rain. They rescheduled me the person showed up with no notice at 7 am. Was told it was a monthly service and have been charged for 2 services they didn't do. Called to cancel and was told it would be $250 to cancel and only a manager could do it. They were unavailable but would call me back at their convenience. 7 hours later still waiting for a call back. read more

This company utilizes extreme high pressure sales tactics to bamboozle their potential clients with false promises. They even lie about certain things to get people to sign up under pressure. There was one of their sales reps that told a customer that they are required to have pest control services, that their HOA requires it and if not would be fined. There is no HOA for this specific customer so that was a blatant lie from FOX. They force you to sign up then dont explain the large cancellation fee they charge if you want out of the contract due to bad service. They dangle the carrot of cheap initial service visit cost but they dont get any pests under control. I dont know how its possible when they dont show up when they say they do. They dont even install enough equipment to do normal service and monitoring. They just arent a reliable, effective and trustworthy company and I advise anyone looking for pest control service to get someone other than FOX. read more

When calling to request cancellation of my services after an unexpected hardship. i got told yes I can cancel my service but it'll cost me $250 for your early cancellation fee... if I can't afford to pay a smaller amount what makes you think I can pay $250 dollars when its even marked the reason be financial.I should of never agreed to a contract and will never be making this mistake again. I understand making money but how can you expect someone who is having a financial hardship to pay lol it's insane to me and after you've already swallowed your pride to call them about it as well and admit it and then be left a voicemail saying you can but hopefully we can work something out or it'll cost $250. I hope nobody else has to deal with them when they've fallen on unexpected hard times cuz just this experience alone will lose my business forever from this company I will never use them again. read more

I'm extremely disappointed with Randy and FOX. On sept 26 I did sign a contract with Jacob Janke. without my wifes consent, she was adamant about cancelling service. On sept 29 at 11:11pm my wife called Jacob to cancel, he promised that the service would be cancelled. About a month later we received a monthly $89 charge. My wife called FOX to explain we cancelled within 72 hours of signing contract. Randy's explanation was we should have called FOX, not the sales rep. PLEASE EXPLAIN TO ME THE CUSTOMER HOW WE WERE SUPPOSED TO KNOW NOT TO CALL JACOB, THE PERSON WHO SOLD THE SERVICE AND THEN PROMISED TO CANCEL THE SERVICE!!! FRAUD!!! read more

Extremely persistent door-to-door sales rep ignoring no soliciting signs. The Nextdoor app is also full of complaints in South Reno about these guys not taking no for an answer, knocking on doors at 9 PM, visiting multiple times etc. read more

I truly recommend this company because they are very professional and friendly.Angel,the manager,was always attentive to explaining everything he had done. read more

If I could give negative stars that would be this company. This company knocked on my door several times in one day, and again at night. Devon argued with my husband that it's wasn't night time, that the sun is just setting early. Had to close the door on this guy. Then came by again in the morning while my husband was trying to leave and blocked his car with their little Segways. He had to drive over the sidewalk to leave. Then while my husband and I are enjoying our evening on the porch Devon comes by again to taunt us. We would absolutely NEVER use this company. Horrible sales tactics and we felt very uncomfortable. read more

This company has been getting negative reviews for quite a while yet they're still using the same sales tactics....late night soliciting, disregard for "No Soliciting " signs, lying about neighbors having the service, pushy sales tactics, etc.. They must want the company to go out of business. I can't imagine using this service. read more

Fox Pest Control knocked on my door this evening at 9:00 pm. trying to pressure me into changing our pest service to them. This young man came to our house earlier this year with the same high pressure sales pitch. Apparently he didn't get it the first time I told him I wasn't interested. I would never use a company that bothers us at night or solicits us period! read more

Fox Pest Control has salesman going door to door to try to sell you pest control. Not a problem but they come sometimes at 9:00pm at night and are very rude when you turn them away. read more

The technician was friendly but professional. He went over what he observed, performed the service, explained what he was doing and what follow-up services would occur, even found a hidden area where a wild animal (like a ground squirrel) had chewed through the wall of an outside structure allowing other animals and mice to enter. He was very knowledgeable and efficiient. read more

Apparently, in an effort to enter into the Douglas County, NV pest control market, Fox Pest Control has sent out young men on Segways, going door to door early in the morning and until after 9:00pm. These (this?) young man knocks incessantly on doors and rings doorbell repeatedly, all caught on cameras, reported on neighborhood watch apps, and reported to Douglas County Sheriff's Office. It has been happening for over a year, but recently has ramped up. Should a resident open the door, the young man's sales approach is extremely aggressive. He will not show a required door-to-door permit. He has no business ID, card or brochure. He does not take no for an answer. It is especially disconcerting to the elderly and single women to have the "visits" so late at night, even if they are not opening the door. The head office has been notified and yet the "salesman" continues to invade our neighborhoods. The young man is gone before the DCSO can get to him. read more