Terrible company they damaged multiple internet/phone lines while driving through my neighbor hood - caught on video camera and then did not notify anyone of the damage they created. Called the number on the side of the truck and was sent to a voicemail that was full. These guys are so busy they can't accept new messages. Find another mover if at all possible. read more

So yes they got most things from point A to point B. But I'm scrambling to find TV cords (I assumed they'd maybe tape the damn cord to the TV?) as well as remotes and the TV stands as well as other small things. They wrap things but leave most things wrapped for you to deal with after delivery. I was moving 250 miles away. I only had two guys doing the move - I had understood it would be three which would have been a lot quicker. I've Not yet checked my Christmas items but it appears one four foot tree was broken. I wouldn't use these guys again. read more

We had a great experience with Fox Moving and Storage. Starting with the estimate, Cataria came to our home and took the time to look over our home and based the estimate on our conversation. Of four moving companies she was the only one to actual come to our home. All other estimates were based on virtual videos. We were moving from Lebanon, TN to Johnson City, TN. On the day of the move, the movers were on time and let us know ahead of time, when they would arrive. The crew Carl, Santos, and Giovanni were efficient at loading the truck and took care to wrap the furniture before loading. The next day, they arrived from Nashville and unloaded the truck. Again, they were very efficient in the unloading process. Would highly recommend Fox Moving and Storage and the crew listed above. read more

I hired them thinking everything would go smoothly. I was told over the phone I would have three men help move. When they showed up it was only two. I also told the guy not to worry about breaking down our couch just stick it in the truck. For one they were only moving the big items. So it took this one guy a whole hour to take our couch apart. Mind you I had an estimate and they went $400 over. Here's how it happened. It took the third guy an hour and a half to get there. Once he got there I knew him we went to school together, and he told me "He called because he didn't have anyone else" so mind you he doesn't even work for this company. The guy in charged called him to get a third person. Once he got there things moved quickly. At the first place he showed me it would be $300. It took 20 minutes for us to get to our new house. They finished moving in an hour at the new place. They scrapped up our walls really good leaving the wall residue and a small chuck of it on the floor. I had to call the landlord to let them know it happened. When it was time to pay the total went up to $700 I don't know where he got that price from, but I could not believe it. I payed and started calling the company to speak with the higher up manager. They kept telling me she was on vacation and out of the office. I was ripped off from the start. Thankfully I knew the third guy that came, because having someone randomly showing up to help move and don't even work for the company was completely distasteful. I called again the week after and they proceeded to tell me she was out of office. I never got a call back, voicemail, or anything to fix this. I will NEVER use this again, and ANYONE that brings them up I let them know how AWFUL of a job I had and paid for. read more

I used Fox Moving and Storage to assist in moving a load of custom cabinets from the manufacturer to the custom home in College Grove. The customer service in the office was outstanding! They moved the cabinets directly from the semi truck to the delivery truck. The next morning, a very capable crew of 3 men arrived on the job site to offload the cabinets. They were careful and very considerate with each of the 108 boxes. I was very impressed and will be using them in the future for sure! They have made the delivery part of my business seamless. read more

There were a few times, when moving my piano, the mover in charge was panicking like he was about to get squashed or my piano was about to drop. Never leave reviews like this really but communication within the entire company seems to be a real issue. Also one of them peed on my toilet seat and just left it there. read more

About a week or so I posted asking for recommendations on moving company's. After some research, I decided to go with Fox Moving, based on the way they were pricing my situation. I would like to thank Ashley Weber at Fox Moving for being the only individual in the company to offer me any advice on the situation. She was the only helpful person I spoke to (and I think at this point I've spoken to every single individual at the company.) I had a move scheduled between 9-11am on Sunday. This was scheduled over a week in advance and was confirmed. I was told I would receive a call 30 minutes before my movers would show up. From 8:30-12:45, I received 0 calls. I continued to call dispatch to ask if they had a status on the driver, to which I was told every. single. time., that they should be pulling up any minute and that the driver must've had a late start. At 11:30, dispatch (who I was told was one of the owners of the company) told me he was going to figure out what was going on, and personally call me back. Big surprise, but I received no call. At about 1 o'clock after still hearing absolutely nothing from the company, I received a call from a different team lead/moving team, to which they said they would try to be there by 2:30 after they finished their current move. At 3, my movers finally arrived, having absolutely no idea how much, how long, or where I was moving to. I called on Monday, no answer because management wasn't present (it was a holiday so I totally understood that.) On Tuesday, I called 3 times separate times after not getting a call back, to which I was finally transferred to the manager. She proceeded to tell me that there was an accident with a truck and that other moving teams were no shows so there were a lot of delays. I mentioned some form of compensation multiple times and she just flat out ignored it. I was very sorry to hear that someone was in an accident, and made sure to ask if the driver/team was okay. The manager told me the reason I probably didn't get a call back from anyone on why my move was late, was because dispatch was dealing with the accident. I am NOT faulting the company for an accident. I am faulting them on the fact that I called a total of 13 times on Sunday, to which every phone call was ANSWERED, and never once did dispatch tell me that there was an accident and my move was going to be delayed. I was told over and over again "they should be pulling up any minute" "let me see what's going on" "you should receive a call any minute now" Again, my move was scheduled between 9-11 and I didn't get my move started till 3. 13 calls in, 0 back from anyone until another moving team picked up my move and called me at about 1. I was late moving out of my residence, which caused me $ issues, and had to miss work Sunday evening (again $ issues). I was emailed this morning by the office manager who proceeded to tell me that all she tried to call, but my phone must've not worked because she couldn't leave a voicemail. I have no missed calls from her, at any point. She said the best she could offer was a 10% discount, which on a move that cost me over $600 was honestly insulting. I didn't expect her to give me hundreds back, but 10% is nothing compared to missing work and having to settle the issues with my current residence. It's incredibly disappointing to know that they don't strive for professional customer service, and frankly just didn't care that I was completely inconvenienced without any explanation as to why until 4 days later. I have no way of knowing if the truck involved in the accident was actually my truck, or if my driver and movers were no shows, but regardless I should've been filled in by somebody on the team. I would think if that many moves were pushed back, all hands would be on deck to be calling each customer with a scheduled move to let them know there would be a delay. read more

Review for Chattanooga but they're owned by the same people so it will still apply. Do not use Fox moving. You can pay $50 for a Uhaul and grab a friend and get the same quality that you'd otherwise pay $300 for. Management has no morals or empathy and uses their inability to staff as a way to intentionally screw the customer. I booked one month ago to ensure I was moved first thing and got out of my apartment set weekend. Customer service was great. On Thursday before- Bo the operations manager asked me to if I would mind pushing to 1. I said sure. I was easy going about this. He assured me my movers would be on time or early. Now it gets crazy. Movers show up 2 HOURS LATE. They bring ONE able bodied person and his wife who says she had a bad back. The mover ASKS MY HUSBAND to help him. I call Bo twice to ask about the other mover or what to do. He doesn't pick up or call back. We have a choice. Move and help or miss our move out date. We help. We're in our 30s. My husband is a big guy but has a bad back and knee. I'm pregnant. We hired movers to NOT move ourselves. The guy tells us with another mover this is a 30 minute job and asks my husband if he's looking for future work. 2 hours later, they finish. The guy has the Gaul to tell us even though they lost time to moving the truck twice he won't bill us over 2 because of that. What the heck? They shouldn't bill us over because we Moved half our stuff ourselves. We're now in an empty warehouse with the mover who asks for payment. Bo picks up immediately to take the card. We don't feel safe refusing payment. I call the office immediately after. Customer service says they're shocked and this isn't how the company works. They're empathetic but powerless, because this is EXACTLY how Fox moving works. Bo can't staff and refuses to pick up the phone so we're forced into a situation with no win. Management refused to give us more than $60 back on a $300 bill. My husband would have made more if he was an employee. Fox's tone at the top embodies cheating the customer. We got no empathy, paid $240 to move ourselves. We also were too tired to drive so we wasted a whole day being sore and tired. Do not use this company. Tell your friends. Do not use them in other cities. Fox moving has no moral standards and management that is intentionally trying to cheat you. There is no win but to pick someone else. read more

Worst moving experience I've had and we are military so it was our 30th move. When we finally opened our boxes after the move was complete everything way just thrown in the boxes, nothing wrapped in paper, things Ive had for 40 years destroyed. I found glass items on the bottom of a box with books on top. I found ceramic items under a desktop computer in a box. And items that were too big for a box they were walking out to the truck unwrapped. I asked the movers if they were wrapping those items and he said yes they're wrapping them on the truck. It was a complete lie because the stuff was never wrapped and damaged severely once they got to our destination. read more

They had a scheduled move for today and canceled at 1 and the move was scheduled for 1. They said they could do Monday as they got behind. Terrible service never use them going forward they offer 30 dollars off for the inconvenience . Use anyone else besides them read more

Used Fox Moving and Storage for my move on 7/15/22. Horrible experience. Multiple pieces of my furniture, including property I moved into, were damaged. Submitted a claim, but this process proves to be extra-hard to do with them. Newer pieces of furniture worth over $4K damaged! I am expected to provide costs paid, how much items weigh and cost to repair (?) to be compensated. DO NOT USE! I will be reaching out to my credit card company to dispute. read more

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I wouldn't have given them 1 star if I didn't have to. THOSE MOVERS STOLE MY THINGS!!! I had a storage ben. Most things (boxes) I was giving to Salvation Army, Atlanta, GA. The rest had my name on it to ship UPS to myself in another state. They switched out some of the boxes that were mine for the ones for Salvation Army and I didn't know until a few days later when I got the boxes at home. I am broken hearted. I had a things that were given to me by my family since I was 9 years old. My children's christening clothes and many other things. Don't trust them with the air you breathe, because those two movers will suck that out of you too!! NO STARS!! People, you have been warned!!! read more

Monica, I contracted 2 trucks, one to go to the apartment and one to your storage. You show up with one small truck and the guys had no clue of a second truck. I made it crystal clear I needed 2 trucks. I reminded her 3 times Pryor to the move. Your damage comment says nothing about the fact YOU LOST MY FREEKEN SOFA. NEVER DID FIND IT. read more

I will never use this company or recommend this company to anyone. They literally took 8.5 hours to move a 1br apartment from East Nashville to downtown Nashville. I've move these exact same items from Knoxville to Nashville with another moving company and they did it within a shorter period of time. I cannot stress how disappointed I am with this company and I feel completely ripped off! read more

The Best !! Start to Finish!!! Strongly recommend the Service !! Good workers to help Load and Unload !! read more

WORST EVER! USE ANYONE ELSE. They will break and steal your stuff! Is it possible to give a negative score, because this is the worst move ever. They broke EVERYTHING, from a hand made Italian glass table, to a coat rack, to not assembling the beds and both of us falling to the floor when we laid down. They stole all our tools, and then they gave us $186 for all of it. But not even "gave" it to us ... had to print, notarize, and snail mail it back to them. I have moved a lot, and never had inexperienced kids who don't give a crap do the moving. I should've gone with my instinct and told them to leave upon arrival. But the real problem is their office team, they don't care. read more

We needed some help to unload a trailer of furniture we were driving from Detroit MI. We always try to use local businesses, so we were happy to see a moving company located right in my Nashville neighborhood. We made arrangements for the movers to show up between 3-6pm on a Saturday afternoon. (Which requires us to leave Detroit at 5am to meet that schedule). They called to confirm our times twice during our drive down from Michigan. The first time they called mid-morning and said they were ahead of schedule and asked if they could come then. Since we were still driving we told them we needed to stick to the original schedule. The second time they called, we were only about 30 minutes away so we told them we would meet them at the house even though it was still an hour earlier than planned. We were delighted with the communication and what we thought was going to be an early completion. Unfortunately the movers never showed up. When we tried calling the various phone numbers we had been given, we got only voicemails. Finally at 5:45pm a woman answered and said she would contact the dispatcher but if we didn't hear back from them in 15 minutes, we should call her back. Of course when we called back that phone didn't answer either. No one contacted us on Sunday or Monday. When we contacted Fox Moving ourselves on Tuesday, they blamed us for not being ready when their movers were ready. They offered a 5% discount for another attempt. What an insulting recovery given we had to drive a trailer back to Detroit on Sunday. We were so encouraged by the original communication of this local business but they really let us down with the most important part of their service. I warn you to think twice about using them if you have critical time frames for your move. I do not recommend them. read more

Garbage experience. From the first time calling in for a quote I knew I should have been more wary. Rep had no clue about anything and just kept saying yes to everything we asked. Our movers were great but the unprofessionalism of the office is the joke here. Moving with a 6 month year old is stressful. Especially across multiple states. They did nothing but take advantage of this and did the bare minimum. To make this short and sweet here is the overall picture...your movers will arrive late. The "boss" will come in hours late still high from last night. There will be a hole in the roof of your truck. Your stuff will be damaged and full of insects and road grime. The movers will move as fast as they can and hide things so you don't notice or can't react. And then for the cherry on top they will block your calls, ignore your emails, and you will be left with the short end of the stick. They openly took advantage of a small growing family so I hope this prevents your family from making the same mistake we did. $7000 dollars. Broken furniture missed deadlines infestation of bugs water damaged property. If you're looking for any of this you came to the right place. read more

Avoid at all costs. Ron, the owner, is a jerk. He hung Up on me several times. He's extremely rude, as is Alex in dispatch. My two movers were great, but that doesn't make up for the atrocious customer service. I wish I had read the reviews before booking. I'll never use this place again. read more

I have to be honest, I'm really surprised and heartbroken by all the negative reviews. I couldn't be more pleased with the service we received. They had us booked today, June 12, between 9-11. They showed up at 10:30. Moved our one bedroom apartment and storage unit in Franklin to our new home in Nashville in 5 hours total. And that's having to carry heavy furniture up three flights of stairs once they got here. They were diligent about packaging and protecting our belongings and new wood floors. There were a few smudges on the flat paint from clothes rubbing against them, but that's unavoidable with such a tough job and easily touched up with paint. The price was affordable. I would recommend this company to anyone. read more

AVOID THIS COMPANY AT ALL COSTS. My company moved our office from downtown Nashville to Edgehill. When we arrived, the furniture in all of our offices arrived either scuffed or damaged. Items in our items were never delivered, yet we received items that were not ours. Fox Movers has not responded to multiple requests to address the issue and shows no interest in tracking down the missing items. DO NOT USE THEM. read more

Hiring this company was on of the worse decisions of my life. They charged me by the hour. Took the crew 6 hours to load up a 2 bedroom condo. I left to get the crew breakfast because they seemed over worked and tired. I came back to one of the movers sleeping in the closet (see picture). They dropped a new Yamaha upright piano and damaged it. I invited more than $12,000 in damages. Their insurance only cover $500. They tore up the couch and dirtied a mattress dragging it on the street. This is a badly managed company hiring untrained and over worked crew. Avoid hiring them at all cost. read more

Fox Moving and Storage - Crew sleeping during move at $68/hour. - Movers Near Me - Nashville, Tennessee

Fox Moving is not trustworthy. According to the contract, Fox Moving should assemble what they knocked down but did not. They damaged a new refrigerator, worth $4,000, and would not cover anything. Antique furniture is broken or missing. Fox Moving stole 2 ladders, 2 bag trucks, and a steel glass table. In total, I spend $10,000 on repairs and buying new furniture. Fox Moving offered $250. For your own sake, PLEASE DO NOT USE FOX MOVING, NASHVILLE read more

I've moved numerous times in the past 30 years, from one side of the country to the other and back. This was by far the worst experience I've ever had. More damage than all the other moves combined. Sure they were the least expensive, but you get what you pay for. With all the negative reviews, I'm not sure how they're still in business or how the franchise hasn't been revoked. I would highly recommend finding another moving comapny, any other moving company! read more

Let me start with a positive. The gentlemen who moved us were very polite, respectful and hard working. We used them for a second time because our move from Nashville to Ohio a few years ago went very well. This move from Ohio to Florida was a disaster. To start things off, I was told they would be at my house between 9-10, they showed up at 1:30. On arrival to Florida, I was told start unloading between 7-8, they showed up at 10:30. Now for some additional negatives. This is our 9th house and we sustained more damage in this move than all of the others combined. Hard to discern if it was a lack of training, supervision or care. Labels such as Fragile, This side up or nothing on top seem to have no meaning at all. Some of our boxes may have been treated better in a soccer game. Our zero turn wouldn't fit on the lift gate of the truck they sent although they had moved the same zero turn less than 3 years ago. I had to back the rear wheel onto the lift gate while 4 men lifted up the front. Our safe had fallen as it was not strapped in properly. Our garage sconce was broken becasue the lift gate was too close to the house when lifting a tool chest. Parts bin with hundreds of various screw/nuts/bolts all separated by size with arrows on 4 sides of the box and bold writing on top saying "This side up" was unloaded on it's side. Wood furniture laid on pavement resulting in scratches. No pads, just shrink wrapped and not very well. New tool chest gouged because no pad was used. Numerous pieces of fitness equipment scratched or damaged. A file cabinet full of contents was turned upside down to move because it was "easier that way". Numerous other breakages and damage that we're still finding. Someone should tell them that shrink wrap does not prevent damage like a pad would. The sad thing is that much of this damage could have been prevented with a little care, the right quantitity of pads along with some proper planning and training. At this point, I would not recommend Fox for any type of move. Go elsewhere. I'll be compiling a list of the damage and submitting a claim. The BBB is propbably also going to be contacted. read more

I have used Fox before, so used them for our recent move. Horrible experience. It started with the head guy telling me at walkthrough they make their money on tips. He even went as far as to ask that I "please tip well". They were 45 min late, broke 2 pieces of furniture, a tv, and put a huge gouge in the wall. I was also quoted a much smaller time frame. One guy just stood around staring most of the time. I had already moved most of the house, and I had the furniture taken apart before they arrived. They saw a single woman and took advantage. Have lodged a claim with them twice now. Have heard nothing. DON'T USE THEM. read more

Short version--They damaged my home, threw away some important hardware, and charged me for TWO FULL crews because the first crew arrived too late to finish the job on the first day. Read on for more: Under NO circumstances should you use Fox Moving and Storage. We were scheduled for a (typical, not large) residential move within 4 miles and given an arrival window for mid-afternoon. The first call I received with an update was after 5PM, and the crew ultimately did not arrive until nearly 7PM. They brought an extra two helpers because the move was starting so late. However, within 20 minutes one of the crew got into a shouting match with the crew chief in my front yard, and stormed off down the street. After talking with the crew chief, I instructed them to only move the bare necessities from our home. The crew was clearly exhausted from working all day, and the move was on track to last until after midnight. The next morning, I called Fox, and to their credit, they found a 2-man crew to help me move the remainder of our possessions to our new home. While this team was moving my things, they badly damaged a wall in our old home. Also, I discovered that the previous night's crew had thrown away a bag of important hardware that had been taped to one of our pieces of furniture. Given that they were handling my personal possessions and know where I live, I decided not to argue directly with the crew about these issues. I paid BOTH crews what they asked AND tipped each member of BOTH crews $40/ea (over $200 in tips alone). Because of the wall damage, the second crew gave me a discount of 10% (which amounted to less than $50 on a move that ended up costing over $1100). I have since reached out to Fox and calmly described these issues. The lady who spoke with me was sympathetic, and spoke with the dispatch chief about our very bad experience with their company. I even stated that I have no issue with the wall damage--I do not have time before closing to deal with their company insurance to repair it. However, they have decided that since they have "completed the work they were contracted to perform", they owe me nothing further. I was not provided with contact information for any higher management to speak with about my experience. While I am sure that Fox has many capable crews who have done awesome work for some clients, their dispatchers and managers are deeply irresponsible and clearly over-loaded. Do NOT roll the dice with this company--if they mess up, they will NOT make it right! read more

Horrible service - do not use. Hired to move my 95 year old grandma into a nursing home and the mover refused to wear a mask in our home or the nursing home. The employee was kicked out of the nursing home by the director because he was acting incredibly disrespectful and putting everyone in the nursing home at risk. Choose a different moving company. They are very unprofessional. read more

We moved an 1100 sqft house with a shop and it completely filled the big truck. It took 3 guys 6 hours. Two of the guys were fast and careful with items. One guy was slow and careless, often moving fragile things on his head or upside down. There were too many instances were I grabbed things off the truck with him standing there. Our dresser was badly damaged and other of our furniture arrived missing wheels or required parts. We are still missing several items: screws to assemble our couch, a 5 ft tall floor lamp, and small pins to assemble our bed. I've called Fox for weeks about our missing items and I always get the same run around. They collect my name and number and say they'll call back tomorrow. I've never talked to the same person twice, and as you might expect, never received a call back. I'd love for Fox to get their customer service in order, but at this time I'm recommending people stay away from Fox Moving. read more

So far it doesn't look promising. In the process of moving right now. 5 and half hours late. Actually, based on the time we were told they would arrive, they were 9 hours late. One guy seems to know what he's doing, the other is a trainee and moves very slow and the other guy keeps correcting his work. He didnt even know he was supposed to wrap things that aren't in a box. The woman who took our order for the service said they could have a two bedroom apt moved in 2.5 hours. Not at this pace they won't! We will see. Update... took them 4.5 hours. When a company fails to book your order they should own up to it and reschedule! read more

GARBAGE company!!!! Showed up late, several items were damaged beyond repair. New home in Thompson's station saw hardwood floors scratched. Were only compensated $250 after jumping thru all kinds of hoops. Then one of the movers had the nerve to ask for a "tip." Here's a tip: DO YOUR JOB!!!!!! Garbage company, they have no interest in making things right or properly compensating for damages. Have fun going out of business. read more

I left a message on day one and was told the specialist, Chad, would call me back as soon as his conference call was over. I called back four hours later and was told the specialist was picking up his son at daycare. He scheduled an appointment with me at 8:30 this morning, and so far...nothing. Thanks but no thanks. If I can't trust you to call me back, I don't want you handling my move. read more

The truck was to small with all of our items. They put on the truck all the boxes we had packed but left us with the heavy furniture, mirrors, anything glass, lamps and recliners. This was a long distance move and we had less then 24 hours to get everything out of our home. We had to find a storage unit and rent a 26 ft truck. The expense is way beyond then what was quoted. If they would have taken the furniture first it would have been much easier to put in storage. Live and learn. Not again. Would never recommend Fox To anyone read more

PSA: For anyone that plans on moving (especially in the Nashville area). Do NOT use Fox Moving Company. I used them for my move a few weeks ago, and the movers were unprofessional, rude, and did not seem to care about my things at all. Most of the furniture that was moved was damaged, and Fox's insurance does not cover particle board, so they will not replace it! read more

They showed up 4 hours late. They said I was a "add on" for the day even though I booked 2 weeks in advance and confirmed the appointment. They did not complete my move until 12:30 AM! They damaged several pieces of furniture beyond repair and have offered me $30 in compensation. I have refused that offer and now they will not answer phone calls or emails. read more

I recently used Fox Moving and Storage for both services during a recent move and I regret doing so. The pickup was ok but I was told that my furniture would be wrapped when it was picked up but it wasn't. When I got my things six weeks later I realized my mistake. Furniture arrived damaged/scratched, items were missing, other items were so broken that I had to throw them away. Today I went into my guest room to start arranging that space and realized that the box spring was not sitting on the frame correctly. I lifted it to find that they'd lost one of the support rails, didn't tell me, and then did a makeshift job of assembling the bed with what they had. I absolutely do not recommend using this business for needs that include storage. Maybe a direct move from one place to another with close supervision, but even then I'd think twice. I wish I'd checked the reviews here, first. read more

Just a bunch of scammers. No matter how prepared you are for your move they'll ride the clock at $200+ an hour for a few hours longer than is reasonable. I thought I was prepared for every trick in the book they could pull to make the move take longer than it should, but they still found a way to make it take 3 hours longer than it should have. read more

Save yourself a lot of headaches, trouble, and money, use someone else. We moved in June 2022 and have made repeated attempts to request settlement for damages done to our house when they moved our furniture out of the house. We were told we didn't buy enough insurance from them to cover all the damage. After appealing that as ridiculous since we didn't have any idea they would cause so much damage, they tried to get us to settle and sign a release for a third of the damages. We had pictures and invited them to look at the damage before we ultimately just had it repaired. After posting a review on-line, they responded they would follow up. It is now january 2023 and no follow up. I would not recommend Fox Moving unless you want to buy a lot of extra insurance and then fool with having your walls, doors, steps repaired and painted. read more

Nearly every piece of our furniture was gouged, scratched or nicked. They miscalculated the size of the truck needed and wanted to charge us more to deliver all our possessions. Their insurance form is designed to discourage you from submitting it. A one star rating is too high. read more

Avoid this company at all cost!!! They were 2 hours late, dinged my walls moving furniture and promised to repair which they did not. Items were broke in boxes and they stole a hedge trimmer and extension cord. read more