This place is unbelievable. The doctor is great, but nothing else about this place is ok. I waited a month for an appointment, showed up 15 minutes early and then waited 40 minutes after our appointment time to be seen. Our appointment itself took maybe 30 minutes because my daughter had decided to get contacts, the process of putting in and then taking out the contacts took another 20. This took up our entire day with them seeing us so late after our SCHEDULED appointment time. Then, we had to go back in for a follow-up and, this time, waited a full hour to see anyone, 40 minutes to get into the room to even see the eye doctor. Literal waste of your time which they clearly do not value. read more

Been going here for five years, me, my 2 daughters, and my wife. I've never had any issues. The staff is great. Doctors are great. I highly recommend this place for your eye care! read more

They mandated a test that my insurance will not cover. I declined that test (it is my right to decline any test) and they had the balls to say,well if your don't get a retinal exam, you will not be a patient here. F this place, they only want your money. They are illegally forcing you to have a test. Don't be fooled it is your right to decline any test, for any reason. Period end of story. read more

My last few eye exams were done at an eye center inside of a warehouse club. Since I was not totally pleased with my last eye exam, I chose to find another option. I was seen within 15 minutes of my appointment time.I felt that I got quality and comfortable service from all I dealt with at this location. The receptionist/ doctor assistant was high energy and very pleasant. The Doctor was informative about my vision situation, and did well with my "blinking eyes" (I don't do eyedrops well). While they are connected to Lenscrafters, you are not obligated to use them for your eyeglass needs. read more

This is my second time coming here for a vision checkup. They take my insurance and are within 5 minutes of home. I booked my vision appointment online and they have sent ample reminders via email and text. The front desk staff is friendly enough. The female ophthalmologist was friendly. We chit chatted a bit cause I'm from Philly and she went too school there. The care was good and I would return. My only displeasure was getting an appropriate itemized receipt for my Flexible Spending Account. The printer was down so they said they would email it. No problem. They did email it. But it showed up backwards. It's in a PDF but the image is backwords not upside-down. I thought it was a fluke and tried printing it at home. It printed as is. I emailed them back to get another receipt and have not received a response. It's been at least 2 weeks now. read more

I've been coming here for years and doctor Broza is awesome. He takes the time to explain what's going on and is exceptionally pleasant. I brought my daughter with me this time and he was exceptionally pleasant even though she was apprehensive. You can't loose with him! read more

This was my first time getting an eye exam in the Raleigh area. I have just moved here and also new to the area . I was exceptionally pleased with the service here at this branch they took care of me and made me feel comfortable enough to come back. Yolanda was the particular employee to assist me before the doctor and she made my visit very pleasant, informative and quick all while keeping conversation. Dr. Broza was the optometrist caring to my eyes and he was also very helpful and polite. I trust this branch with my eye care and I will definitely be back! read more

Just an outstanding visit to get a thorough eye checkup. All the staff members were very professional and nice at the same time. I had an appointment and was seen right on time; After getting my eyes dilated, I got to wait in the waiting room (actually little more than a hall, but it was comfortable) with my husband before going back to finish the exam. The wait was quite short, much shorter than any other eye place I had ever gone to. I would highly recommend Fox Eye Care Group to anyone. If I had five thumbs, they would all go up to the doctor who took care of me. Unfortunately, I didn't catch his last name but his first name was Michael. He was excellent. read more

I loved my doctor there, but will be finding a new place to go, as I have had issues with being charged when I shouldn't. A couple of years ago I was double charged and it took a while to solve that. Last year, they told me I was eligible to buy contacts with my insurance after they ran it, so I ordered. I later found out that the paper they had, which was shown to me by an employee said that I was ineligible. Now, after discussing this with several employees with no follow through, I am having to pay them my contact allowance due to their mistake. This has been the most frustrating thing as I work in healthcare and have always worked in customer service. I will be going somewhere else that can hopefully not make mistakes that cost me so much extra money. read more

I made an appointment for 5:00 pm because there were no appointments for walk ins when i checked earlier in the week. Arrived at my appointment time of 5:00, but was left waiting in reception. Finally got called for preliminary checks by the technician and let to go back out to reception to wait. I had another appointment 2 and half hours later but thought best to let staff know i need to be seen in order to make my next appointment; i had booked this eye appointment with plenty of time to spare so that i would have ample time to make my next appointment across town, but again i was left waiting; i finally spoke up and tech led me to an exam room, sat me down and told me to wait, and closed the exam door behind her so that now i really was out of sight so as not to be seen; apparently they must have overbooked. My appointment was at 5:00, made earlier in the week, i was on time and here it was going on 6:15 and still no doc and no exam and i was left sitting in exam room waiting even more, so i left. What a waste of time. I do not recommend going here, you will end up waiting and will be treated as a number. They made me an appointment, confirmed it, i arrived on time, was made to wait more than an hour and still not get seen. I have never left an office like this before but the fact that the staff left me waiting and the doc took his time without care made me question whether i really wanted to have an eye exam here at all; thought best to go to a more professional setting where i could be seen at my appointed time and be given an eye exam under better conditions. To be left waiting and waiting was so rude and inconsiderate, i truly felt neglected and in their way when i should have been greeted and seen by a doc on time. I will never go back to Fox Eye care Group, especially the one at Triangle Town Center. read more

This has to be the most unprofessional eye care center I have ever dealt with. First off I have been going here for quite sometime, only because I only need to deal with them once or twice a year and its not worth the hassle. This however will be my last year. First off everytime I call they never can find my file. Its become a joke so much so that I tell people im around look im gonna call and they wont be able to find my file. Sure enough they don't disappoint. Secondly, they feel the need to argue with me that they haven't seen my since the last year, however (this just happened) I was there less then three weeks ago. They then get an attitude and finally explain that ohhh shocker they found my last appointment. Which is so hard for me to say no duh too but I resist. Finally the last time I picked up my contacts they tried to refuse them to me because they said that wasn't the right prescription in my file. Well if that was the case why was that same order represcibed to me the whole year?? They didn't have any answer for that one, only that they had to ask the doctor if it was ok to give me the contacts. BIG surprise it was ok. These are eyes people!! very important parts of our body. How scary would it have been if they had been giving me the wrong script all year??? Im sure I would have noticed, but shouldn't that be on the nurse or doctor?? Finally I have yet to see the same doctor/nurses more than twice. A revolving door of employment isn't a good sign. I don't usually write about places and my issues with them, matter of fact I never have. This place just needs to be heard about. Something really needs to give. A shame I will be taking myself elsewhere, but hey hopefully these new people will give me the right prescription and find my file. Its what you pay for right? read more