Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

I'm a fan of this MyEyeDr location! It's easy to make an appointment online. Day of, I didn't have…read morethat much of a wait. Of course they do try to upsell you on their fancier eye exam services that are not covered by insurance. The exam was quick and I was able to get my prescription. It was my first time wearing glasses! I was planning on just heading out, but they are smart and pass you right off to a glasses sales person as soon as you exit the exam room. My sales person was Jose and he did an awesome job. Since I've never worn glasses before I had no idea what I was looking for. Based on my face shape he was able to suggest some great options and gave me honest feedback as I was trying them on. I was able to find a pair of glasses and sunglasses. Of course there is the second phase of the upsell for insurance, blue light, glare, etc. But, I went for all of the above, I'm prone to breaking things so the insurance seemed like a good idea. I recently went in for another pair of glasses and experienced wonderful service again. I had sat on my sunglasses and they were able to quickly bend the frame back into place for me while I shopped around. Overall this spot is convenient with friendly staff!

I had and appointment and they cancelled for no reason. I suggest taking your business elsewhere.read more

While I didn't buy my wife's eyewear from them they helped us…read more One of the G- Things sat on her glasses and the arms were folded flat with the frame. Great! What to do. Most places require an eye exam within a year to get new glasses. On a whim I went to For Your Eyes Only as they said they repair. Went in - they said they will do the best they can but the lenses can't be moved or copied without an exam within a year. I knew that but was truly hoping to get help fixing them. Well after fussing with them for 10-15 min, the tech handed me the repaired glasses. Made my day. Better yet made my wife's week! Service was Fantastic. New Store with waiting room fresh, comfortable and changes the game while waiting. I'll be back for any future needs.

Love this store and what Doug Clifton started. Been shopping here since 1991. Best materials and…read moreespecially service in Raleigh. Highly recommend.

Went to this place to get my new lenses and while I was waiting for my glasses back the lady came…read moreback and said she broke my glasses and gave me a new pair that SHE DIDNT EVEN ASK IF THEY FIT ME RIGHT OR IF THESE FRAMES WERE OKAY BY ME. I HAD to come to this place because my original eye institute sent it to the wrong place so I had to come all the way here out of my way and pick them up. The lady was frustrated with me because I was upset but I had every right to be. Broken frames and different unfit frames

Dr Palo and his entire staff are phenomenal. They go above and beyond everytime I come in and I…read morereally appreciate it. Especially as I'm new to contacts and had a lot of questions. They took ample time with me and genuinely helped out with everything that came up. As long as I'm in Raleigh I would never consider going anywhere else!

Renee Taylor has assisted me twice. She is an absolute…read moreprofessional and a sweetheart. She took care of my glasses and made sure to adjust them properly before I left the store. She is efficient and quick, I will be back. T

I am so excited! I was able to learn to use contacts at 60yrs old and now I don't need my glasses…read moreunless I am reading. April talked with me at length without making me feel rushed, she made sure I got the perfect contact lenses, she let me call the payment in over the phone and they were shipped to my house in just a few days. Thanks April for helping me feel like a new person. Your patience and expertise really made the process easy and painless. I feel like a new person!

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,

Saturday morning I walk in, no appointment. The girls up front were super friendly. I was seen…read morealmost immediately! The doctor and lady helping her were also extremely friendly and informative and seemed to genuinely care about my needs. Lastly the lady who helps during check out was an absolute doll. So helpful and sweet. They have assembled an incredible staff here.

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

I wanted to update my glasses, and my son suggested that I go to Carolina Family vision in Holly…read moreSprings. I went and needed to make an appointment- a week later 4/21/27 i was examined and I was impressed with all the updated machines. I had to wait a few weeks for glasses to be made, which is not unusual. I then went in and tried them on, these were $900 bifocals with all the bells and whistles, but the long-distance view was blurry. I immediately told this to the woman helping me, but she said take them home and get used to them and if they don't get better, bring them back. After a week, I went back and they gave me another exam, and the results were different from the first. After waiting another week or so, I went back again. the new glasses were fine. However, upon leaving, they handed me the old prescription and did not give me the accurate prescription. All was fine until I wanted to get a pair of prescription sunglasses from Costco. I gave them the script from Carolina Vision and waited a week. These sunglasses were for a vacation planned for the beginning of September to see Ireland. Well, when I tried the new sunglasses on , they were blurry. The optometrist at Costco tested my regular glasses and discovered the the script the I was given was the wrong script. so now i have to go on my vacation without the benefit of great sunglasses . Bottom line - Carilina Family vision looks pretty on the outside, the salespeople are professional, but behind the scenes it is a clown show .

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

Great service! The staff was super friendly and helpful. They helped me find the perfect pair of…read moreglasses quickly.

Went in for a checkup since the VA doesn't offer it for Veterans…read more Not only was my prescription not correct, both my Glasses and Sunglasses were less than Garbage. Lost about $400.

The glasses are locked up, so if you want to try them on you ah e to ask someone and be hovered…read moreover. No thank you. My contact prescription and my glasses prescription don't match and the glasses prescription isn't complete so you can't order glasses from anyone but them. Stay far away from this chain.

They were quick and to the point, I didn't have to wait very long. The eye doctor herself was kind,…read morebut the lady who I checked out with was quite rude when I asked clarifying questions, as if everyone should already know everything.