Dr Peters is excellent and I would recommend him to anybody looking for a experienced eye doctor.

After making a reservation a year in advance, receiving my post card with appointment time and date, calling to confirm my appointment and submitting my time to be away from work; I was none pleased to listen to a voice mail stating the due to my none compliance my appointment had been canceled. I returned the call and was routed to their call center to which I was told that I was noncompliant and was canceled, and my Time was not 11:15am as I stated, though I was looking at my appointment card and standing beside the wall calendar which I wrote when I verified my appointment (both matched). I have rescheduled via online. I have no problems with Dr Peters. But the customer service will definitely prevent my returning to this company. COMPLETELY FRUSTRATED read more

MyEyeDr - My appointment card for 11:15am - Optometrists Near Me - Raleigh, North Carolina

These guys are fantastic! I wish I would've gotten his name but there's a gentleman with dark hair and dark glasses who took my favorite frames that hadn't been able to be adjusted and quickly fixed them so I could keep my new prescription in my favorite frames. He took the extra time and care to make me happy. I am so grateful for that. I've been going to the store for quite a few years and they never disappoint read more

It began with a very long wait to see the technician. Then I was rushed through this. Got to see the Dr. who didn't seem very interested in me. He did shame me into paying $56 extra for a refraction that they said insurance does not pay. Walked out of there $300 poorer and a promise that my insurance would be filed and my glasses would be ready. Glasses were ready in a timely manner, although after looking on the internet after the fact, I saw that I had overpaid. But the worst part about it was they don't seem to know how to actually file your insurance. Office staff is not courteous or helpful. Will I return? Nope. read more

I was told their insurance person would verify whether or not they accepted my insurance before my appt. I made the appt on a Thursday. My appt was on Saturday, and when I got there, I was told they never checked on my insurance. I needed the exam, and I agreed to pay the $170. My insurance was accepted, but I am still waiting on a refund. I went three months ago. Yes I understand insurance reimbursements take a while, but I would not be waiting if Eye Care Associates had actually verified my insurance before my appt as I HAD BEEN TOLD THEY WOULD. Don't go there, they have NO idea how to handle insurance apparently. read more

Stay away from this place. They are extremely rude. They just sent me my prescription that I need to buy new glasses and they wrote in black sharpie across the top "EXPIRED" over top of the actual numbers so that I could not use it to purchase new glasses. read more

MyEyeDr - THIS is what they sent me when I requested my prescription! - Optometrists Near Me - Raleigh, North Carolina

Staff is always welcoming! The receptionist is awesome! Great customer service skills. Store location is organized & clean with a positive atmosphere. My only mishap would be that I never received a call when my eyeglass wear was ready for pick up. Neither did I receive a voice mail informing me that they were ready for pick up. Hopefully, in the near future, the line of communication will improve but other than that, everything else gets an A+! ~Thanks, Nikki L. May read more

I have put this review off for 2 weeks now simply because I wanted to give them a chance but after today, absolutely not! I went in for my annual eye exam and contacts re-up 2 weeks ago. Although I am not new to the. myEye Dr group this was my first time at this location. During my visit I let it be known THREE times that I wished to have my PD measured because I wanted to order my glasses elsewhere. If this was an issue I would have easily accepted this in the beginning. Dr James was GREAT! But on to where my issues began, when I saw the "sales" person. I can't remember her name but from the sound of someone else being seen by a different rep the issue is the same. She wAs the third person I told I was only buying contacts and ordering my glasses elsewhere and to please measure my PD. She basically ignored that and said proceeded to tell me that if I wanted to get glasses they would be 1/2 off. I wasn't interested. She still went to pick out two pairs of frames and asked me to try them on! Outside of this she tells me to go pick out a "free" pair of sunglasses. (I thought to myself now why are they offering me so much?) but picked out a pair anyway. Once I sat down she asks if I want my contacts shipped to me. I was hesitant so she assured me this too is free... ok I guess. Then she says "so this will be $120 OOP today. WHAT!? Of all the times I've gotten contacts from MyEyeDr I have NEVER paid this much out of pocket AFTER insurance. When I tell her this she says oh well u got less boxes last time. Ok give me what I had before why would you even assume I needed more than the norm or way more than what my insurance covered? She only then goes into her spiel about their 12 month program with auto delivery. No thanks. After looking defeated she proceeds to take my copay and gives me a receipt. I asked when's hould I expect My contact to be delivered she goes "it's only if u sign up" and Then notice the sunglasses so naturally I ask ok and the sunglasses?... "yea those too" I chuckled and left. I have no issue with some things being part of an additional program but shouldn't this have been explained in the beginning instead of trying to sneakily sign me up or as if I had no other choice? Outside of all of this what really pissed me off was I got home and realized not only did they not measure my PD but she also failed to give me a copy of my prescription!!! After asking three times they were more focused on getting extra money than the needs of the customer. Here we are two weeks later and I have not heard anything about my contact order so I call. To my surprise they've been in for a week and NO ONE HAS CALLED! I guess to be treated somewhat decent you have to sign up for their program. I will not be visiting this location again!!! read more

I agree with most of the comments from the other reviewers. They do seem to rush through appointments, but I managed to ask some questions to keep the doctor there a bit longer. The markup is also true, very high prices. But they thrive on service, the times my family and I have gone we always get treated kindly and promptly. And they are helpful when picking out frames more so than shopping online. I just got 20% off my sunglasses frames when I challenged their price and showed them my amazon.com price. Amazon would still be cheaper but I didn't have to wait 2 more days. Nike Rabid frames were $129 ($103 with discount) at Eye Care Associates, $73 on amazon.com and $91 on framesdirect.com My biggest complaint is they have coupons but won't honor them if you have insurance. read more

Super friendly staff, easy to make appointments, and flexible hours. The doctors take the time to address any concerns and thoroughly explain options. I do not fell rushed when visiting these providers. I cannot say the same for other places. read more

My recent visit to MyEyeDr, was very pleasant and informative. Dr. Peters is very professional. His facility and wait area are very clean. Their wait time is minimal. It is great to be greeted by the most pleasant lady in the world, at their front check in desk. Looking a great place for your next eye exam, I recommend this group at Wakefield Commons. read more

My family has been going to Dr. Peters for years but the service has been steadily going downhill since the practice was sold to MyEyeDr. I have had problems with double billing my insurance (which they argued until I pointed out its insurance fraud), rude staff on the phone and in person, an optical tech who told me it was ok to replace just lenses in plastic frames only to have another tech, at the time of installation, tell me she could not be held responsible for the frames if they broke and I should've bought new frames. Today, I brought my daughter for an appointment with Dr. Peters. When I scheduled the appointment I was very clear we only see Dr. Peters and wanted the appointment with him. The appointment day, time, and provider were confirmed before the end of the call. When we arrived today I was told he was off and she was seeing another doctor. So, either his incompetent staff scheduled the appointment incorrectly to begin with or Dr. peters took the day off and no one notified patients to see if they would be OK with the change. My patience is gone and I am switching my family's eye care to a highly recommended group nearby. read more

Overall, they offer great services. The Eye Doctor is really kind and has a great demeanor. The staff are helpful and came out with a decent price and a very comfortable pair of glasses. read more

Exam time fit my schedule and I didn't have to wait for an appointment on a Saturday. The exam didn't take long and I'm pleased with my prescription. Kim did a great job assisting me with both frames. I'm glad I have insurance as I did experience sticker shock at the cost of two pairs of glasses. read more

Dr Peters is great! I alway feel like he takes the time with me to really understand what's going on. He's down to earth and explains things in terms I understand. I had an issue with one of my contacts and he was able to offer me solutions that worked almost immediately to resolve it. A couple of times I feel like the front desk staff / phone staff have been not the friendliest, or if they made a mistake it was not the greatest interaction. But luckily these were the exceptions and not the rule. I've been coming here for years and don't plan on switching any time soon. read more

I love this location!! They are very friendly and they know what they are doing!!! You are greeted when you enter their office. I love the selection of glasses and they are really great at notifying you when your glasses arrive. I love the energy of the people in this office, you can tell they enjoy what they are doing and it shows. Flexible hours and Dr. Peters is great. read more

Dr. Peters is simply the best around. Staff is friendly and when they are running specials on their frames etc., their prices compete with everyone else. My #1 go to eye care specialist. I have been coming here since moving to the area in 2008 and have had yearly exams there and have not noticed a decline in service with the new ownership. Thanks Doc Peters! read more

Very rushed service, bad equipment, and unbelievable markup: the only way to get 1 star. Details: I went in with another family member. They space appointments 5 minutes apart. The technician put me through their machine testing. Their equipment is old. They don't have an Optomap for high-quality retinal imaging. They have older retinal equipment and the resulting image had dirt on the image because the equipment wasn't clean. They didn't give me a CD/DVD of my retinal photos. They don't have the latest glaucoma test equipment ("no puff," no-anesthesia/sterilization required, no-contact technology). Their equipment chin rests were missing the hygienic tissue protectors but they said they clean them between patients. I saw the technician "clean" them: just a superficial swipe. They did not do any field of vision test or any of the other tests that I've had at other offices... yet I paid for a full eye exam. They didn't double check any of the data from the machines. When I finally got to the doctor, he rushed me through the prescription process and actually stood up as to say "I'm out of time, you're done." When I went to select frames, they showed me a pair of frames and said the frame would be $289. I immediately did an internet search on my iPhone and found the same frame at framesdirect.com for $119. They didn't blink and said they'd match the price. Wow! I asked the assistant if they always start with such a high markup and he said yes. He said they only reduce the price if the patient complains or shows them a lower price. We then talked about the lenses. Again, a whopping $350+ and that didn't include anti-reflective coating. I found online a price of $299 for 1.67 high-index lenses that included every conceivable option, including the frames. Bottom line: $650+ vs. $300. This place boasts of their taking care of "famous" sports people. Well, that did lure me into the office. But, their rush treatment, old equipment, and inflated prices will keep me from coming back. I did go to Dr. Stuart Samuels of Eye Care Center, Cary, previously. Even though I've moved further away, I've decided to go back to where there was no-rush service, top-technology equipment, and fair pricing. read more

I've visited this office two years in a row. The first experience wasn't any better than the second but I figured everyone deserves a 2nd chance. My two kids and I were patients however, we weren't treated like one. We were treated like customers at a car dealership. All they wanted to do was make commission off of us. First of all, you make an appt and you still have to wait quite some time even when the place is empty. 2. The eye doctor just doesn't seem interested at all and I've tried two different eye doctors there. 3. They give you all these tests and don't tell you that insurance doesn't cover it. When you go pay they make a big deal that they told you, we can run a couple of tests and one isn't covered by insurance except they don't tell you which one. 4. they tell you that you need to buy the fancy glasses and the ones covered by insurance are old people glasses. They jack up the prices so much and start adding all these extra costs and by the time you know it you're 500 dollars in the hole even after insurance. It's all a scam. Go to target or walmart. so much cheaper. I'll never return and make sure I tell all my friends not to go there. read more

Rushed services and charges a bunch of things to the customer without filing it to insurance.

Agree with the other comments. Seems all this group is interested in is "up charging" you and pushing you to buy things you don't want. NOT FOCUSED ON THE PATIENT- JUST FOCUSED ON MAXIMIZING WHAT THEY BILL. I went back with glasses with an issue, and they weren't helpful AT ALL. read more

Staff is great, Doc is extra competent. Not super thrilled that You cannot call the office directly.

Dr. Peters is very knowledgeable and current- offers latest technology with contacts. My family has been very pleased with this business for many years! read more

Excellent customer service- Staff was great and very helpful. I realize it's a smaller store, but I wish they had a larger selection of glasses. Staff was , however, able to order the frames I needed replaced since they no longer had them in store. read more

My only form of contact is via Yelp. The email contact you gave me , I have emailed twice and received no response . Seems like this store is completely out of touch!!! read more

I just tried this office for the first time. They were incredibly fast and efficient in every way possible. I kept expecting to sit around and wait for someone each step of the way, as I did at my previous eye doctor's office. I never pulled out my phone or a magazine - they were ready and got me in and out. Everyone was friendly and knowledgeable. They have a great selection of glasses to choose from. Great Experience! read more

I can see clearly now. Great team friendly and courteous. Has the best selection of glasses that I have seen this side of Raleigh and trust me I looked everywhere. Stop in check the place out and see what is all about. read more

Dr. Peters is great! He is the eye doctor for the Carolina Hurricanes! He was especially awesome with my 7 yr old who had her first official eye exam. He is so friendly and thorough. Highly recommend him! read more

I always have a pleasant experience at this location. Dr. Peters and his staff are very nice. I never have a problem getting a convenient appointment time. The staff is always patient with me when I take forever to pick out frames. read more

I have been going to eye care associates for many years, but have decided maybe it is time to find somewhere else that is less greedy. First off, they always seem to slip in this extra $39 "retina photo" (fundus photograph) without telling you it is an extra/option. In my opinion, this is just a cash cow. Their frame and lens prices are sky-high. I went in last week and had a contact lens exam. I paid them out-of-pocket for the exam and then discovered that they also put a claim into my insurance for the exact same charge, essentially double-charging. They also performed this "Refraction" test without asking me or telling me that there would be an additional; charge. Turns out, my insurance did cover that but I wish they would be a little more transparent in discussing what is being charged and what is optional and let me decide. I have seen the same doctor for the most part for over 10 years and she is great. However, I have gone to 3 other doctors from ECA in the past few years and all of them were extremely unfriendly and just going through the motions. I just feel like they are a little too greedy overall and I feel ripped-off when I walk out. Time to go somewhere else. read more

I had been putting off getting my eyes checked for 2 years but finally went and got it done. When making the appointment the receptionist was very helpful and pointed me to their website to download the patient information forms so I could fill them out ahead of time for a smaller in-office wait. I arrived with my forms and was checked-in and seen within 10 minutes. They took me back to a room where there was a small rotating table with what seemed like various torture devices (it did not turn out to be so bad except for the glaucoma test of course). It was almost like drive through eye service (but in a good way). They would have you put your chin in this cup and get a snapshot of each eye before spinning the table to the next machine for the glaucoma test and so on. Afterwards I was seen by Dr. Peters to have my vision checked. He was very friendly and cordial and quickly determined my new prescription for glasses and contacts. He even discussed the newer technologies available for people with astigmatism and gave me a trial pair of contacts to try. He gave me a few minutes to put them in and let them adjust and the difference was amazing. I went from being blurry eyed and having headaches to having almost 20 / 15 vision in a matter of minutes. Check out was equally pleasant with the receptionist explaining in detail all of the charges, what my insurance covered, and the remaining balance. She also explained that there was a $50 mail in rebate offer for the contacts and that if I determined they didn't work for me I could always bring in the unopened boxes for a refund. The contacts also carried a warranty which allowed for free replacements if a pair were to tear or fold. So all in all I managed to snag $69 / box contacts for $26 / box after insurance and rebates and leave with my vision restored in around 30 minutes. read more

Dr. Peters and the staff at MyEyeDr in Wakefield are great. They're knowledgeable, professional and courteous. I've been going there for years and will continue to do so!! read more

LOVE the entire staff here! The company must treat them well and it shows. (If they don't, shame on them because you can't get better, consistent customer service.) Dr. Peters is great too - knowledgeable, personable, takes the time to answer all of my questions and is always on time! read more

Wait time was almost non existent, which is awesome for a same day appointment. I was also happy to find out they will price match for glasses/contacts, including online vendors. Only downside, because I believe it complete/honest reviews, Dr. seemed a little rushed. However, he did a full exam, and was polite. read more

Dr. Peters and the whole staff in Wakefield are professionals. I have always had a positive experience getting my eye exams at Eye Care Associates for at least the last 10+ years. read more

This office is terrible- especially the office manager " Yvette". They gave me the wrong prescription and wanted to charge me to fix their mistake. Poor customer service all around. read more

Dr Michael Peters and staff are always professional and ask the right questions. Good selection of eye wear and my glasses always come in before expected. I have been coming to Dr. Peters for 5 years and even bring my teen daughter. read more

I had a great experience. I didn't have to wait longer than 15 minutes to be seen. The doctor was friendly. He didn't have me flipping through a bunch of letters to determine my vision. He immediately knew what prescription I needed and fit me with the most comfortable contact lens I have ever had. My vision is now the best its been in many years with these contacts. I am super happy. I have found an eye doctor that knows what he's doing. Finally! read more

I've been seeing Dr. Peters for my vision exams for several years and I am happy with my vision care. The front and back office staff are pleasant. Front office is much friendlier than in previous years. read more