I stepped on my eyeglasses and one eyepiece was dangling. I needed to drive to an appointment out…read moreof town. What to do? I called 20/20 Eyeworks, which happened to be nearby. I was told to come by and they would do their best, but could send it out to an excellent place if they couldn't fix it. I drove right over, walked in, they took my glasses, and had them fixed within a few minutes. In the meanwhile ,I looked around the place at the showcases full of eyeglass frames. They have beautiful frames and a wide array of choices. This is a LOCAL place with every advantage. I'll be back there for sure the next time I need new glasses.

I've gotten 3 pairs of glasses here over 5 years. They have an excellent selection of high end…read moreframes. It's a great place to go if you're looking for something distinctive. The staff is awesome and shopping there is fun. I can't comment about the pricing complaints mentioned by another reviewer, but you should stick to the mall and big box stores if you're highly price conscious. This isn't the type of place to shop if you're going to sweat $20.

Upchurch Optical is fantastic…read more Dr. Jane the eye doctor got my prescription super clear. Reading AND seeing far away are great now. She also fit me with contact lenses. I am 53 years old and this is my first time having contacts. She coached me through it and I am loving having contacts and she also helped me choose a great looking pair of glasses. Shawn the optician fit my bifocal lenses just right. In the past, at other places, I have had difficulty with the pitch of the bifocal and the reading was blurry, not with Shawn fitting the lenses. I was so pleased with my new glasses that I got a few more pairs. The eye doctor is great, the optician is great, the glasses selection is fantastic, the price is right, and the customer service is super fantastic. Upchurch Optical makes needing glasses almost an awesome thing.

Incredibly friendly and helpful with a glasses repair on short notice. I'm very glad they are open…read moreon Saturdays!

I cannot recommend Carrboro Family Vision enough. Setting up my appointment is always a breeze, the…read morestaff and doctors are incredibly helpful and knowledgeable, and everyone treats me like they would a friendly neighbor (which I am!). When I first started coming here I had some bad contact lens habits (not throwing them away often enough, using the wrong solution, etc.) Dr. Chow took the time to thoroughly explain eyeball anatomy so that I could better understand why breaking these habits was in my best interest. He treated me like an intelligent human, which not every doctor does. (BTW, Dr. Chow, have you ever thought of calling this lecture "Eyeball Anatomy 101"?) I've recommended multiple people to Carrboro Family Vision, and everyone is more than satisfied. One friend (like me) thinks of this as the ideal patient-doctor experience; we only wish other doctors could learn from this office's success!

Scheduled an appointment online, a few weeks out as it was first available. Never got any reminders…read moreor anything of the upcoming appointment. Before it was scheduled, I received a TON of reminders to set an appointment up. I took the afternoon off work, and then show up for them to say it's been canceled and they didn't know why. Offered to reschedule for a later date.. Very frustrating, will find else where that's more reliable to book with.

For the most part, the Eye Care Center is indistinguishable from a LensCrafters or something like…read morethat once you're inside it. All of the furnishings and products are the same, and even the layout of optometrists places must be regulated by that same dark guild. The service is really what shines here. I dealt with three separate people just in the process of trying to get information about eye exams and contact lenses, and every one was extremely helpful, speedy, and friendly. It's a welcome breath of fresh air after the terror that some eye doctors can wreak on you. They didn't even attempt to hide any of the normally-hidden fees that these places normally go with. All in all, I was very impressed.

Great service. During my visit, Stephanie identified retina holes, and her staff went the extra…read moremile to help me set up the specialist appointment, before I left that day. That led me to get in ASAP and start treatment that next week. They provide great personal touches. I really appreciate the high quality customer service, which is why I'm willing to travel from Raleigh to Chapel Hill to seen them.

He is the very best!! I had been to two optometrists prior to seeing Dr. Costabile. I was given…read moreprescriptions for glasses which I had made, but they were not correct based on the examinations. I was referred to Dr. Costabile, and could not be happier with the experience. He spent a lot of time with me, and way beyond what either of the two prior optometrists had. He sincerely wanted to make sure that he prescribed the correct lens. I would never go anywhere else, and I can not recommend him highly enough.

Doctor Costable was very pleasant, knowledgeable, and helpful with my insurance. Great service…read moreprovider.

I had an excellent experience here…read more I'd been searching for a replacement for my prescription Oakley sunglasses that had served me well for about eight years. I had originally purchased these Oakley's from Optical Reflections and thought I had lost them (later found!). Although I had a good buying experience eight years prior when buying the Oakley's I thought it would be wise to do some comparison shopping. I did a lot on on-line research before going out and actually visiting several optical shops in the Chapel Hill area. I had decided that I wanted to get some Maui Jim sunglasses this time around because as an avid boater, I learned that the Maui Jim's were highly regarded by boaters for their clarity in the marine environment. I found that although some of the other local shops (that carried the Maui Jim brand) were fine, I was treated especially well at Optical Reflections. Fred, (one of the two owners) actually remembered me, which I found amazing since it had been eight years. He was very knowledgeable about all the prescription sunglasses and yet not pushy. The shop had a very large selection and I was given lots of time to try on the various models. He offered good insight when asked but didn't try to steer me toward any particular choice . . . which I found quite comfortable. It took me two visits to the shop before I was sure of what I wanted. Once I decided on the particular model the ordering process was fast, efficient and accurate. I say "accurate" because when the glasses arrived about two weeks later I was thrilled with them. As a professional photographer the visual world is important to me and therefor I'm Ok with the higher cost of a quality optical product. This purchase has turned out to be one of my most satisfying buying experiences in a long time. The excellent service provided by Fred and the outstanding end result have inspired me to write this review.

Dr. Costabile and the folks at Optical Reflections are the best. I have a really difficult…read moreprescription and the glasses they make are always perfect. Have recommended to several friends and they've all given this crew a huge thumbs up too.

Best eye doctor ever. Thorough and extremely competent.read more

Dr. Adler And all staff including the Optical Shop are all so sweet and thorough. I go there…read morepersonally and as a Social Worker have taken students there too. They are consistent, professional, thorough and kind. Mike in the optical shop has been amazing with students with special needs too! Good folks and great service!

I was way overdue for a full eye exam and it was getting harder and harder for me to see at night…read more I did not have an eye doctor here so I made an appt with Dr. Wood, a referral from a co worker. I was very happy with the entire process. The staff was friendly, and Dr. Wood was very thorough. The people in the glasses section were great in helping me find glasses that were stylish and looked good. While I was there I saw a Botox special, I went to a dermatologist the first time and had it done by a tech, and it was less expensive here by a doctor. I made an appt for a couple weeks out and am overjoyed with the Botox results!! It was really quick and relatively painless.

Terrible! Dr. Wood was condescending, dismissive, and downright cold. He got irritated to explain…read moremy condition or answer questions. Staff was also rude, rough with the eyes during testing and the visit felt uncomfortable from start to finish. I left without clear answers. Complete waste of time and money. Go elsewhere if you want respectful care and basic communication.

Used to be awesome... Most recently were very dismissive on the phone and messed up my contact…read moreprescription twice... First time I caught them (wrong contact) however I never even thought it would be possible to send me the wrong contact prescription which hasn't even changed from my previous contact order? Less important, but they also won't give me a rebate anymore which allowed me to make money from ordering contacts. Must've been bought out hence the name change

Son lost his glasses, he is away at college. They would not give me his current prescription so I…read morecould replace them. Congratulations! You have lost all 4 people in my family as customers!

Great in-person service, but longgggg wait for glasses…read more The staff was welcoming, efficient, and seemed well skilled. I was surprised to learn I would need a new prescription when my existing one was only a couple of years old, but the person who did the exam was pleasant and the exam didn't take very long. I was quoted a wait of 7-10 days because I have a complicated prescription, but the glasses actually took almost four weeks. That said, the fitting and paperwork went smoothly and I love my new glasses.

I rarely write negative reviews, but I've been really disappointed with my experience here. I…read morevisited a few weeks ago for my first eye exam with this practice and learned that I definitely needed glasses. I purchased them through the office and paid a significant amount, with a "promise by" date of August 31 printed on my receipt. When I called on August 31, I was told they hadn't arrived yet. I completely understand that delays happen, so I waited a few days before following up. When I called again, I was told they still weren't in and that they had "no idea" when they would arrive. When I asked whether they could check on the status or get an updated timeframe, I was essentially told that the lab/vendor is bad at communicating with them, so they really didn't know. That's the part I find particularly frustrating. A delay is understandable; simply having no information after a promised delivery date (and seeming fairly complacent about not having any) is not. For someone who genuinely needs these glasses and spent a considerable amount of money ordering them here, I expected much better communication and follow-through. I was happy with the initial appointment, but unfortunately the experience since ordering my glasses has been disappointing.