I cannot recommend Carrboro Family Vision enough. Setting up my appointment is always a breeze, the…read morestaff and doctors are incredibly helpful and knowledgeable, and everyone treats me like they would a friendly neighbor (which I am!). When I first started coming here I had some bad contact lens habits (not throwing them away often enough, using the wrong solution, etc.) Dr. Chow took the time to thoroughly explain eyeball anatomy so that I could better understand why breaking these habits was in my best interest. He treated me like an intelligent human, which not every doctor does. (BTW, Dr. Chow, have you ever thought of calling this lecture "Eyeball Anatomy 101"?) I've recommended multiple people to Carrboro Family Vision, and everyone is more than satisfied. One friend (like me) thinks of this as the ideal patient-doctor experience; we only wish other doctors could learn from this office's success!

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

Over The Top!! What a wonderful team from the front desk to the tech , who did most of the work and…read moreDr Sikes , who took the time to explain how to handle the early glaucoma, cataracts And the epi retina membrane issue i have had for a while.. I don't need to go to Duke Eye Clinic hopefully for a few years cause these people have my back.

When my last optometrist dropped the insurance I carry, I was not looking forward to having to try…read moreto establish care somewhere else but this place made it seamless and easy. They take more insurance plans than most places in this area and their provide exceptional care It took a few weeks to get in but the exam and fittings are a well-oiled machine with the doctor doing all the testing and exam instead of a tech which was nice. Dr. Sykes is very personable and attentive. He was able to find the right type of contact lens for reading and distance so I don't have to wear my wear my readers on the top of my head anymore. My husband goes here as well and they were very patient with teaching him how to use contact lenses. I like that it's smaller and patient-focused-not like the huge doc in a box places. I'd definitely recommend if you're looking for a place for all your eye care needs.

He is the very best!! I had been to two optometrists prior to seeing Dr. Costabile. I was given…read moreprescriptions for glasses which I had made, but they were not correct based on the examinations. I was referred to Dr. Costabile, and could not be happier with the experience. He spent a lot of time with me, and way beyond what either of the two prior optometrists had. He sincerely wanted to make sure that he prescribed the correct lens. I would never go anywhere else, and I can not recommend him highly enough.

Doctor Costable was very pleasant, knowledgeable, and helpful with my insurance. Great service…read moreprovider.

I was way overdue for a full eye exam and it was getting harder and harder for me to see at night…read more I did not have an eye doctor here so I made an appt with Dr. Wood, a referral from a co worker. I was very happy with the entire process. The staff was friendly, and Dr. Wood was very thorough. The people in the glasses section were great in helping me find glasses that were stylish and looked good. While I was there I saw a Botox special, I went to a dermatologist the first time and had it done by a tech, and it was less expensive here by a doctor. I made an appt for a couple weeks out and am overjoyed with the Botox results!! It was really quick and relatively painless.

Terrible! Dr. Wood was condescending, dismissive, and downright cold. He got irritated to explain…read moremy condition or answer questions. Staff was also rude, rough with the eyes during testing and the visit felt uncomfortable from start to finish. I left without clear answers. Complete waste of time and money. Go elsewhere if you want respectful care and basic communication.

For the most part, the Eye Care Center is indistinguishable from a LensCrafters or something like…read morethat once you're inside it. All of the furnishings and products are the same, and even the layout of optometrists places must be regulated by that same dark guild. The service is really what shines here. I dealt with three separate people just in the process of trying to get information about eye exams and contact lenses, and every one was extremely helpful, speedy, and friendly. It's a welcome breath of fresh air after the terror that some eye doctors can wreak on you. They didn't even attempt to hide any of the normally-hidden fees that these places normally go with. All in all, I was very impressed.

Great service. During my visit, Stephanie identified retina holes, and her staff went the extra…read moremile to help me set up the specialist appointment, before I left that day. That led me to get in ASAP and start treatment that next week. They provide great personal touches. I really appreciate the high quality customer service, which is why I'm willing to travel from Raleigh to Chapel Hill to seen them.

Dr. Kroninger is no longer running Academy Eye in Chapel Hill. As someone who has been seeing him…read morefor over 30 years, I am happy he has been able to retire. Unfortunately, you will not always receive the same service. Dr. Canterbury is nice, although reception is hit and miss. There is a young man who is very knowledgeable and helpful. There is a lady on reception who is not. I could not make an appointment for her letting me know I was a liability to the office for asking to purchase one contact until my next (hopefully very soon appointment). I understand that it is extremely hard to find employees, but customer support definitely lacking. I just wanted one contact to get me through at work until the next visit I was trying to schedule. Unfortunately, I will be moving elsewhere and possibly encouraging the rest of my family to do so as well. If you could not give me a contact, at least let me know you could give me an appointment..

Great service from start to finish. Incredibly friendly and professional staff. They were ready for…read moreme at the time of my appointment. I received good quality care, and received clear answers to all of my questions. Highly recommend.

The Eye Doctor is truly amazing...Very convenient to my apartment...and his staff is very…read morefriendly....Definitely would recommend him for sure.....

I love Dr. Newman. I have practiced medicine 31 years in Durham and he is my choice for eye care…read more He is the best!

Best eye doctor ever. Thorough and extremely competent.read more

Dr. Adler And all staff including the Optical Shop are all so sweet and thorough. I go there…read morepersonally and as a Social Worker have taken students there too. They are consistent, professional, thorough and kind. Mike in the optical shop has been amazing with students with special needs too! Good folks and great service!

I arrived this morning at the Durham Target location (South Square) to pick up my new prescription…read moreglasses after receiving a text message that they were ready. Upon my arrival, I was informed by a staff member that they would not give me my glasses because an optician was not on-site. The glasses were fully paid for ($700.00) and I made a special trip just to get them. if Target cannot suffjciently staff their optical shops, then they should not offer the service. If you are picking up glasses from any of their locations, call first Is my recommendation.

Lance & Seqouia are phenomenal workers! They are wonderful and went above and beyond for me! This…read moreis exactly why i come back here. Thank you both again for everything!!!

Great in-person service, but longgggg wait for glasses…read more The staff was welcoming, efficient, and seemed well skilled. I was surprised to learn I would need a new prescription when my existing one was only a couple of years old, but the person who did the exam was pleasant and the exam didn't take very long. I was quoted a wait of 7-10 days because I have a complicated prescription, but the glasses actually took almost four weeks. That said, the fitting and paperwork went smoothly and I love my new glasses.

I rarely write negative reviews, but I've been really disappointed with my experience here. I…read morevisited a few weeks ago for my first eye exam with this practice and learned that I definitely needed glasses. I purchased them through the office and paid a significant amount, with a "promise by" date of August 31 printed on my receipt. When I called on August 31, I was told they hadn't arrived yet. I completely understand that delays happen, so I waited a few days before following up. When I called again, I was told they still weren't in and that they had "no idea" when they would arrive. When I asked whether they could check on the status or get an updated timeframe, I was essentially told that the lab/vendor is bad at communicating with them, so they really didn't know. That's the part I find particularly frustrating. A delay is understandable; simply having no information after a promised delivery date (and seeming fairly complacent about not having any) is not. For someone who genuinely needs these glasses and spent a considerable amount of money ordering them here, I expected much better communication and follow-through. I was happy with the initial appointment, but unfortunately the experience since ordering my glasses has been disappointing.