This is an updated review as of June 2026. They now get ONE star and that's because of their technician. They charged me premium price for an Amazon quality filter, and charged me for an o ring / gasket. The tech came on Tuesday to replace what I paid for, ie a PREMIUM filter (Hayward) and an o ring. The NEXT day i noticed the filter housing was leaking ! I opened it up and noticed an OLD AND TORN o ring, and a cheap "Oncore" filter ! I was furious! I called the office and they said someone by end of day would be there to fix it. Nope. Next day i texted the tech and he said he'd swing by after work because he has an o ring at his house. I call the office and they tell me NEXT DAY they'll have someone take care of it ! Unacceptable ! I text the tech and he says "yes the office will handle it. I don't have an oring". Totally unacceptable! And its not just me - my neighbor ALSO had an issue with them. read more

I met with Dorothy one of the POOL designers, she created a beautiful champagne spa pool with a sun shelf, Dorothy was a big help in selecting the tile and patio choices . They have excellent selection at the showroom Can't wait to get it installed! read more

They claim they came and did service, but my outdoor cameras do not lie. Very crooked and corrupt company. They are unethical and are only in business to cheat the public. Master crooks! I unfortunately paid in full, and they failed to repay me for services never performed. Stay away from this company. They are the worst! read more

This company has been nothing but trouble. The latest debacle has them sending a work order to me to accept without discussion. Then once I called them and accepted ,, they immediately charged me and when they didn't do the work after 4 days I called and they told me that it was scheduled for that day .and of course no one showed up.. now its tommorow .. what are the odds it doesn't happen ? read more

Fountain Blue Pools built my pool through GL Homes, and their service department has been terrible. They repeatedly failed to show up when scheduled and mishandled multiple service issues. I had a heater problem while it was still under warranty, yet they charged me $120 just to diagnose it. Over 2.5 months and 5 service visits, they kept saying parts had to be ordered and replaced multiple components--but never diagnosed or fixed the issue. Out of frustration, I contacted the manufacturer (Jandy) directly. Jandy sent another pool company who diagnosed and fixed the problem within 20 minutes and had the necessary parts on their truck. That alone speaks volumes. Additionally, Fountain Blue installed an automatic water filler nearly a year ago for $2,900, and it still does not work despite multiple service visits and repeated claims that parts needed to be ordered. At this point, I may need to take action to recover my money. Their technicians also severely damaged my yard, costing me over $1,000 in repairs. On two separate occasions, the pool technician cleaned the filter and failed to properly tighten the belly band, flooding my yard both times. Overall, this has been an extremely frustrating and costly experience. Poor communication, poor workmanship, and an inability to properly diagnose or resolve issues. I would not recommend Fountain Blue Pools, especially when it comes to service and support after installation. read more

My husband and I hired Fountain Blue Pools to install a pool at our house in Wellington in October 2021. Of course everything was inflated due to COVID which we understood. Robbin the designer was nice and came up with a good plan which is why I give 2 stars not 1. During the build process, which was painfully slow and took 5 months, it was difficult to deal with them because they seemed to have no idea what their subcontractors were doing. Many times I called or emailed for updates and their office would just say that they were subject to the subs. The property was a mess and they left their debris and garbage for us to clean up and I had to beg and bug for them to get rid of it. Subs were terrible, they would come and "work"for an hour or 2 and leave their mess behind not to be seen again for a week or more. One day one of the sub's crews came, ate lunch, watched soccer on their phones, left their lunch garbage (wrappers, cans etc) all over my back lawn and left. Never heard from designer Robbin once contract was signed. They consistently blame the slow progress or issues on their subs as if they had nothing to do with hiring them. I paid Fountain Blue for everything so to me, they are responsible. What's worse is that once installed, they did not take responsibility for issues that came up. For example, when (18 month old) heater kept shutting off for no apparent reason, their tech came out and blamed me for water level being to low (I've had pools forever and know how to run a pool). made no sense but they insisted. After several fruitless service calls (which they charged me for by the way) I finally called pool heater manufacturer who came out and took one look and said "Öh, control panel is shorted out let's replace it" One hour later heater was fixed no more issues. NO CHARGE as heater WAS under warranty!!! This was after 3 months of negotiating with Fountain Blue to try to fix it. Had family over, cold pool, etc. Worse, the patio they (or their subs) built completely sank and needed to be partially redone. They took no responsibility for it, saying it was "not under warranty". It was less than 2 years old and I spent north of $130k on the pool/patio. They said that if I wanted, they could get Sub out to look at is and give me an estimate to fix. I bypassed them and had another company come and rectify since they were utterly useless once again. Needless to say, I fired them from the weekly maintenance and would never use them again. I don't give many negative reviews (check my profile) but I want to save someone from a miserable experience and wasting $$. read more

Started out ok for a few months. Now ignore algae growth. Lie about chemical balance-I checked right after the tech sent me the chemical balance. 0 chlorine in the water - tech said it was fine. Flooded the room when they left a valve open. Drained the pool 12 inches because the tech left without closing the valve used to lower the water. I could go on and on. Said we need 1200 dollars of replacement work to fix a problem- the Problem still is occurring. Don't use this company read more

Our salesperson Robbin is wonderful-she is on top of everything, always answers or returns my calls, no matter what time of day. The pool company has been very responsive-Kandace has been more than helpful keeping things moving. We started the pool 6 weeks ago and they are putting in the pavers already. Workers are very helpful and polite. My pool is not finished yet, but we are thrilled so far. read more

Fountain Blue pool company Very unprofessional dishonest don't show up to clean your pool. Say they do still take the money out of your account and pictures that are not the picture of the pool they claimed they clean. Very dishonest please don't do any business with them. You will regret it. read more

Our pool tech, Charles, is fantastic! Very meticulous, answers questions, very reliable. We love our pool and everyone at Fountainbleau has been professional and helpful! read more

EPIC FAIL. Worst build experience ever. Poorly run construction management from start to finish. Permits approved July 2022, construction didn't begin until October 2022. Plaster was finally installed May 1, 2023 after months of Fountain Blue dragging their feet and having so many construction issues, from plans not being followed to mistake after mistake, delay after delay. Now, 10 days "post completion", the pool has a leak and is losing 2" of water a day. While the leak is being addressed and will be fixed, this is not the experience you want when building a custom pool for over 120K. I STRONGLY suggest using another company for your project. read more

July 5, 2023 Another great review for Mike at Fountain Blue Pools. On July 5th at 7:30 a.m. our pool pump would not start. Our house was full of guests. We called Mike and within an hour he was there and diagnosed the motor was burned out. Within another hour, Mike had installed a new variable speed pump and motor. Then we were up and running. Our guests didn't even know anything had happened. Thank you Mike for saving the day. read more

This review is for fabulous assistance from Mike and Jake. We were having difficulties with operational issues at our pool. Other companies suggested expensive replacements -- but Mike and Jake spent quality time evaluating the problems and were able to solve them!! We highly recommend them. read more

Fountain Blue is extremely unreliable. Techs do a no show or flyby service. When you call the office you are given the run around and promised someone will come to take care of cleaning and no one shows. We were also told that our pool needed phosphate treatment for $250 when the chemical is $25 at Home Depot. I would never recommend this company. read more

Do yourself a favor and avoid this nightmare of a company at all costs!!! Two homes, two pools and 5 years and NOTHING BUT ISSUES. Their technicians will not clean your filter, leading your pool equipment to fail. They will leave the filter top off, running your pump dry and the pool equipment will fail. They will leave the pool pump running 24/7 for 8 months, leading to astronomical electrical bills. To top it off, when your home is for sale, your technician will see the pump has failed and say nothing, leading to a green pool. Then the supervisor Dwight will show up, yell at you, refuse to take any accountability for his technician's failures and refuse to give you a price quote for a new pump. When you speak with Lillian in the office, she will insist that two emails were sent out and you had a phone call about said pump, before she realizes that was a year beforehand and the pump was replace then.... A pump that's only one year old should not fail. This company ruins your equipment and refuses to take responsibility for their technicians. Avoid at all costs. In the words of Donald Trump, "You're FIRED!!!!" Update: I had someone come to check out the pump and the circuit breaker had tripped. This time, it still works. Mind you, Dwight, the supervisor for Fountain Blue told me it was "completely broken" and they gave me a quote for a pump for $1,700 today. Crooks!! read more

unorganized and unprofessional. If you want to be disappointed in how your pool looks and the service you get use them. cancelled our warranty and refused to finish the requested work that was under warranty. let pool get green and told use we needed to pay extra for a treatment because they didn't show up. I can't stress how bad they are, buyer be ware. read more

My wife and I sought estimates from 4 companies for a new pool in late spring 2022. We learned about Fountain Blue from a friend and their family. We decided the process with Joanna. Joanna was professional, courteous, knowledgeable and personable. Compared to the other companies, she began with an open mind addressing our vision and any concerns all while working with our schedule. The design she generated was brilliant. After creating a design, she met with us to look at samples, was patient and thoughtful throughout and answered every question in detail and with honesty. She really is a quality person and absolute asset to Fountain Blue. The pool construction was at times problematic, which was mostly expected. The main issue we faced related to communication during the construction process. Communication could probably be improved as we experienced no reply or unanswered questions at times during the construction phase with the construction administration. This was disheartening at times since the whole process was new and at times overwhelming to us. Fortunately, Joanna remained available and clarified any concerns. The end result, the new pool, is beautiful and we could not be happier. Thank you Fountain Blue. read more

Fountain Blue Pool Services - Pool & Hot Tub Service Near Me - West Palm Beach, Florida

Awful quality, what is worse they do not respond when you request, rather they post beautiful photos of what they call "paradise" pools and ignore the poor workmanship and quality of they poo they installed. They even went so far as to send me a photo of my splotchy pool and said "it i beautiful". I ask you, does this look beautiful or like paradise to you? Stay away from these people. read more

Fountain Blue Pool Services - brand new pool uneven and discolored, yet to fountainblue, this is beautiful. - Pool & Hot Tub Service Near Me - West Palm Beach, Florida

The experience working with Fountain Blue Pools has been exceptional. We were understandably nervous about making a large investment into designing and building a pool and decided to trust the process. Our experience from the first meeting with Joanna until the final inspection was exceptional. Joanna is passionate about what she does, and her design work is stellar! She made the sales process simple and straightforward, and the price we were given was the price we paid. (We heard stories about other companies charging more and hidden costs - that was NEVER the case with Fountain Blue.) We are beyond proud of the beautiful extension of our home. It feels like we added an extra playroom to our house, and we look forward to years of enjoyment! Special shout out to Kandace, Milded, Jim, Willie and Wade for their professionalism throughout our project. We HIGHLY recommend Fountain Blue! A+++++++++ read more

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we used them for our weekly pool service - 2x we received an email that they cleaned the pool and they did NOT. our service guy even admitted he made a mistake. we have cameras in our yard that show no one came by. . when we called to complain they sent a manager Juan is who rude and told me they were going to DROP me as a client. instead of just apologizing and re- cleaning the pool. Beware of them not complying with thwir service contract read more

Just terrible weekly servicing of my pool. When I went back up North three people told me how horrible my pool looked. Not to be trusted. See pic below read more

I have to 100% agree with negative reviews. I have hired this company and soon about to FIRED THEM! The service that comes every week is HORRIBLE! I started to time her by a time I see her coming to the time she goes back to her vehicle, it was 11 minutes!!!! What kind of services that? I asked her supervisor last week how long does she suppose to clean up the pool? The answer was "20 - 25 minutes"! Hell no I didn't get that! Maybe she was busy talking or texting while doing her job! She's the one who more misplaced the part of the equipment for the pool. But I'm the one who has to go by the part so she can fix it. Oh well, yes she fixed it. Now my cleaning machine runs like Snail. Terrible services! I wish there is NO STAR so I can submit it. Please reconsider if you thinking hired them. BIG MISTAKE!! read more

I thought long and hard before I wrote this review because a small business owner I rarely write negative reviews. What can I say about my experience with Fountainblue Pools? It was terrible from the beginning to the end. Firstly when we came in and had our design appt we made a few changes to the initial design which extended the length of the pool. However they never came back out to remeasure. On the day they are supposed to start construction they tell us that we have 2 trees that are basically inside of the pool and need to be removed at our expense. Strike 1. So we pay to have the trees removed. Once they begin construction they tell us they never realized that there was already a pool there and since the old pool was fiberglass it would be an additional $4700 to remove it. Strike 2. During construction, the workers cut several lines in the backyard including one that is supposed to ground the house. They also broke our sprinkler system and cut our cable wire TWICE that costs $200 to have a technician come out and fix. The person we dealt with was rude and had a bad attitude. Every time we voiced a concern she seemed bothered. We failed our electrical inspection which further delayed the process. Our lights in front our house still don't work because of the shotty work they did. Also the pool is finished but there's a 4 inch gap between the house and the pavers. My husband called and no one has returned his call. Their timeline was way off. They promised a pool in 3 months we're going in 6 months and still no pool. If you're thinking about going with this company DONT! read more

I'm in the middle of having a pool built by Fountain Blue Pools and it has been impressive to say the least. Every sub they have sent to my property seems to be expert in their specialty - Well, except the electrician. He doesn't care how crappy his work looks, but nothing my handy hubby can't fix. We are almost at completion of the build within 7 months. Just BEWARE of the salesperson Robin. Though she claims to have been in the business for 20 years, the contract she wrote for us was wrong regarding setbacks, drainage, and lack of many details to which Fountain Blue has had to make concessions and costed us lots of extra money. Fingers crossed on the completion. read more

They have been servicing my pool now for over 4 years and can't be happier with them. Always very friendly and happy to help me with any issues that happen. They also resurfaced my pool and it came out amazing. Thanks Fountain Blue Pools. read more

Fountain Blue Pool Services - My Beautiful pool resurfaced and cleaned by fountain blue pools. - Pool & Hot Tub Service Near Me - West Palm Beach, Florida

If I could give this company zero stars I would. DO NOT USE FOUNTAIN BLUE!!! They constantly are changing their pool technicians. They do not scrub the tiles. I have timed the pool tech...not here for more than 10 minutes. Algae all over the pool tiles. My pool was depleted of salt, as I had a water sample done. Arrogant office staff...Natalie! My husband spoke with Joe Galan as to not charge us since we suspended their service and had incomplete service due to the storm. They never sent a technician to complete the service. ZERO ACCOUNTABILITY....HORRIBLE WORK ETHIC. My account was charged after owner said it would not be! They lie...the filter has not been emptied in over a year!! read more

In-office construction staff are unresponsive. It is 6 months since "completion" and defects including broken edges on (poor quality) travertine coping and defective valve have not been repaired. I've been patient but will hire my own contractor and sue Fountain Blue for the cost to remediate the problems. I wish I had hired a different pool contractor. read more

Great service! Kevin is the best! The service Kevin provides is like none other! He is so quick with his responses anytime that I've ever reached out to him! He is always happy and smiling and my pool has never looked better! read more

I recently bought my house with a pool that had been serviced by Fountain Blue. I called to set up service and get my pool going. They were completely inept. Pool cleaner did a terrible job, threw debris from the pool on the lawn. Heater had a problem and they never came to fix it despite multiple calls and appointments. When I called to tell them they were fired, no one even bothered to call and find out why, I guess they just don't care. There's too many good pool cleaning companies in the area to put up with low quality service. read more

Fountain Blue was contracted on or about May 2017 to add a sun-shelf to our existing pool, replace all of the pool equipment, add a pool heater, change the pool lighting, and, as well, extend the pool deck and cover the same with travertine. As of May 2019, the project is ongoing. When extending the deck, one of the footers was placed incorrectly and Fountain Blue forced a contract adjustment to have the footer placement corrected at our expense. In conjunction with forcing the us to pay for the footer placement correction, additional travertine was charged, but never delivered to the work site. In the end, the extra stone was proven to be completely unnecessary but ordered by Fountain Blue solely to make it appear a change request was made to justify their error in footer placement. In the end, Fountain Blue failed to voluntarily adjust for the overcharge of stone material until demand for the same was made. The overcharge for correcting the placement of the footer was never refunded, though request for the same has been made via email numerous times. Further, the deck extension covered existing sprinklers, which the Fountain Blue construction foreman said would be capped but were not. Subsequent use of the sprinkler system caused extensive damage to the new deck as the decking material raised/floated and the sand under the stone washed out. Only a modest attempt was made by Fountain Blue to correct the issue, the consequence of failing to cap the sprinklers is reflected in the decking inspection, which failed. The negligence is further reflected in the overall appearance of the deck which has since, in a manner of mere months, become uneven/sunken/sloping and riddle with weeds and unsightly if not dangerous. The deck that was replaced stayed flat and weed free for 20 years when only after 4 months, the new deck looks older than the one that was replaced. As some sprinkler lines where cut, and not capped, in the laying of the deck the entire sprinkler system was compromised after use and had to be replaced due to the amount of sand and debris which filled the sprinkler lines. A cost that Fountain Blue has left entirely for me to assume as a badge of my stupidity for hiring them. Immediately upon completion of construction, the pool was left with cracked decorative tiles newly installed by Fountain Blue as well as gobs of caulking material on the face of tiles along with a lot of tile fogging. Further, by the admission of one of the Fountain Blue owners, Lisa, who sought to bring in a third party leak detection service to absolve Fountain Blue as responsible, the pool has leaked *incessantly* since Fountain Blue completed construction. The third-party leak detection company only found fault in the new construction areas and performed a repair to the skimmer throat that has since made it impossible install a skimmer door. The skimmer door now sits forgotten on top of the electrical panel. Other leaks continue to exist at the equipment and Fountain Blue makes no attempt to fix them though they do frequently send us invoices to charge for the necessary leak repairs. Too, the manner the equipment is plumbed is sure to see leaks continue to develop in the future as the filter cannot be removed from the canister without disrupting the pipes as they are not secured to the concrete pad and shift and turn/twist at will when the filter canister or even the skimmer basket is opened. Other forced contract adjustments were made during the course of project completion to include Fountain Blue making us responsible for 'extra equipment rental' to execute a portion of the contracted work and forcing us to assume 'overage costs' associated with the electrical work. Despite paying extra for accomplishment of the electrical work, the equipment master breaker must be reset after any heavy rain as the circuit breaker blows and the all the equipment ceases to function. Due to the incessant leaking, the pool suffers from horrible allege growth and scaling, which Fountain Blue has charge us nearly $1000 to mitigate, but the allege and scaling swiftly return due to the need to continue to fill the pool with city water to keep water levels sufficient for the pool equipment to function. When the new equipment was installed, we were promised a three year warranty; however, the salinator failed in the first few months and Fountain Blue forced us to pay for a replacement rather than exercise any promised warranty. The likely cause of the salinator failing is that it runs at 'max' to try to fight the allege that grows from compensating for the loss of water with near daily additions of untreated water. Since the replacement of the salinator, the pool has no longer been managed as the salt water pool it is; rather, the pool is now treated like a regular chlorine pool. tl;dr Steer far away from Fountain Blue read more

Unfortunately I got scammed on using this company to remodel my pool. They promise you a lot and show you that they are a great and trustworthy company to work with. DONT BE FOOLED WITH THEIR BS TALKS... be better than me and walk away and find you a better company to deal with... oh also non of the pool deck team or tile team are their direct employees but subcontractors just wearing Fountain Blue T shirts. So don't believe them when they tell you no 3rd party and all are our people.. also when you talk to their workers (Jake) they know that their company is full of BS. BEWARE OF THAM AND DONT USED ME read more

If you ever do business with these people you're crazy. They charged me too much. Harped me to get my money. Still waiting for my reimbursement. Their foreman Jake is awesome. That's where it ends. They ruined some of my property which they didn't reimburse us for, because their contract doesn't cover that. Owner wouldn't call me back and customer service hung up on me. read more

Fountain blue pools did an amazing job on my pool. Joanna is the best. She took her time to listen and help us create the most amazing pool ever. read more

Fountain Blue Pool Services - Pool & Hot Tub Service Near Me - West Palm Beach, Florida

Great Service and Process. Would recommend them for a new pool or renovation. Vince, Jake, Juan, were all great.

Anyone who considers putting in a pool by this company, or any pool company needs to read their Yelp reviews FIRST.

I had the pleasure to work with Joann she designed our pool and did a fantastic job! Orientation was ok, I was so so and questioned if we made the right choice for maintenance however, we have been pleased and when I called Marlene for servicing and she sent her electrician Mike MY GOD between both of them NOW,THATS CUSTOMER SERVICE! Their knowledge and patience and walk through for understanding and suggestions are on point. If allowed I wouldn't change them both :) read more

I have had this pool company for years. They designed, built and now service my pool. I wouldn't go to anyone else!! They are extremely trustworthy, knowledgeable and have the highest standards in the business. You never have to worry if you are getting scammed because you are in good hands with them! The team is always friendly and they have great communication and customer service. The designed my dream pool and built it to perfection. Other friends in the neighbor had a nightmare when building their pools and fountain blue pools came to the rescue for them to clean up the mess. They really take their time with you and make sure you are getting everything you want. I'm a very happy customer! read more

My wife and I met with 3 pool companies and we basically had our heart set on one specifically and then we spoke with Fountain Blue and their design consultant Joanna. We met with Joanna over a teleconference as we did with the other 2 however, she was the only one to actually take our original design and completely transform it into something more beautiful than we could of thought of. That is what sold us! Why should we direct the design consultant. If that is what their expertise is then, they should lead us and inform us on what we can do and how we can optimize the beauty of our backyard. Joanna would not only lead us but also take the time to explain to us the process and inform us she would be with us every step of the way. If you call Fountain Blue, ask for Joanna! read more

Fountain Blue Pools is amazing! Joanna and the staff are very friendly. Joanna knee our budget and even though we wanted to upgrade and she made sure she helped up. She knows her stuff ! We are buying a house through Ryan Homes, we highly recommend Joanna and Fountain Blue Pool. read more

I used this company for about 5 years. The past few months they have been horrible. Even saying they were here when they weren't. I canceled service on December 17 and they charged my credit card for January 4 days later!! And stopped coming for the rest of December that I already paid for. WORST COMPANY EVER!!! NOT TO BE TRUSTED!!! read more