We purchased a new spa here and have been super pleased with every step of the process. Bob, our…read moresalesman was very professional, communicated with us every step of the process and gave us great advice that helped us make our selection. Follow up after installation and set up has been great as well. We have been long time fans of the Hot Springs Spa brand and are hopeful this new tub will continue to meet our expectations.

Things did eventually improve and the spa is working well, thankfully.read more

The absolute worst company we have ever dealt with. Not only did they not keep the pool clean when…read morewe had them change the pool heater they installed it in such a way that it shorted out and we lost power to the whole house. The workmanship was so bad that we had to have another company come out and fix their mistakes. My suggestion, avoid at all cost

This company came highly recommended from a community Facebook page. I could not be happier with…read morethe professional service. They seriously went above and beyond and I will recommend them to any friends and family member having pool issues.

I purchased a Platinum Spa Topaz almost 2 months ago from Sensassion Pool & Spa. Florian was…read moreexceptional in every way. He answered all of my questions regarding this spa company as well as his company. We live in Central Florida so I was somewhat hesitant to work with a company in West Palm Beach. Florian assured me the distance would make no difference. Delivery day came and Florian was part of the delivery crew. Right on time, professional in every way, delivered and set up a terrific product. A couple questions between then and now, Florian is always just a quick email, text or phone call away. I appreciate such great communication and customer service. I am over the moon with Platinum Spas and Sensassion Pool & Spa. If you are in the market for a high end spa at a reasonable price look no further. This is my family's fourth spa and it is the best we have owned. Thank you Florian for all of your assistance and your continued support.

From the owner: Sensassion Pool and Spa Fiberglass Pool Sales and Installation…read more Turn your backyard into a resort-style paradise! At Sensassion Pool and Spa, we design, sell, and install premium fiberglass pools by Leisure Pools, proudly made in the USA and backed by a lifetime structural warranty. -Fast installation -Elegant modern designs -Licensed & insured contractor

They show up every week right when they say the will and provide exceptional service for a fair…read moreprice. My pool looks great. It was green and they took it to amazingly crystal clear. Love this company!

Just hired Ceasar today so I cannot report back on the full experience yet. However, he is exactly…read morethe type of company I was looking for. Family owned business, he and his brother service the pools. His father does repairs and leak detection. Seems friendly and knowledgeable. His communication is great. Price is very reasonable.

This is a locally owned family business. I have been using them since 2012 for pool repairs. They…read moreare an excellent business, very friendly, and very responsive. My pump just went down and I had them upgrade my whole system. Because the pump was down, they came out quickly to repair the pump. They gave my system a total overhaul but only recommended what they felt need to be replaced. In others words, there were valves and actuators that I thought needed to be replaced that they told me was not necessary at this time. There were also a couple of items that they discovered after the pump was back on line that they repaired and did not add to the invoice. Very reputable company and I highly recommend them.

Took our old and outdated pool to a whole new level! Family owned and operated for almost 40…read moreyears. Well trained, professional staff. Go see them for all your pool needs!

Enjoyed watching Sunday POLO today at the National Polo Center in Wellington, Florida…read more The NORTH AMERICAN CUP - FINAL Audi 15-11 The Setai

This was my first polo match at the National Polo Center and the athletes, match, facilities,…read moreexcellent staff and unexpectedly great food at the MVP tent made for a memorable experiences. Despite the overwhelming attendance it was easy movement in and out of the facility. I'm glad I attended and I can't wait to return...

Fantastic experience with these guys. Brian and Jackson replaced our pipes and hot water tank and…read moredid an exceptional job. It was quite the job but these guys knocked it out of the park, efficiently and without shorting quality. Would definitely recommend.

The communication with office was ok. I paid the deposit as requested and they said they would be…read morein touch to schedule the work. After a week, with no communication, I reached back out and said they were ready to come out. Didn't get clear understanding of why no one contacted me first. When you have customers putting down large sums of deposits communication is key. They started draining the pool into mine and my neighbors front yard as their hoses weren't long enough to reach the street. Did they fix the leak? Yes. The overall experience was ok. The owner was attentive to my messages and calls.

My Apex pool build started approximately June 2020 and was completed in September. Bottom line:…read moreAfter a year, I am very satisfied with the quality of my pool. Apex did a beautiful job. Additionally, Apex has exceeded my expectations in regards to fixing after-final -construction issues. Some Details: 1 Competitive pricing. Apex quote came in at the same price as other lower-rated pool companies and 20% less than similarly rated companies. 2. Apex has their own people. I experienced a consistent quality of work and predictable timetable. Each phase of my build project was handled by a different group of people. Every single person in every phase took pride in their work; were friendly and professional. Roddy Brown my construction manager 95% of the time answered his phone and provided clear answers to any questions. I called Roddy one day AFTER the build was complete. He answered the phone even though he was home recovering from a serious illness. On another occasion, I called the Apex office when it was closed on a Saturday. The office manager Julie, answered the call and helped me EVEN THOUGH SHE HAD COME IN TO CATCH UP ON WORK AND THE OFFICE WAS CLOSED!!!! WOW. 3. Another plus with Apex is that they are a paver contractor. It was easy to pick out our pavers because they use their parking lot as the paver display. Large sections of each paver type so that you can get a clear idea of what the pavers look like. Apex did an amazing job on our pool hardscape. 4. The pool build is a long process. The most agonizing part is the initial permiting that was at least 4-plus weeks. Nothing Apex could do about that. Many steps and many inspections. Apex provided a project sheet outlining each phase of the build process. Additionally, it seemed like they had good coordination with the local inspectors because we never had to wait too long to get and inspector in to review their work. 5. I got feedback from the local inspector that APEX was a quality pool company and seldom had inspection issues. He mentioned that another pool company was doing a job in our neighborhood and they had a long list of issues. Throughout the multiple inspections that were conducted, I think the inspector had one item on the punch list for correction. 6. After the build was completed, the last person I interacted with was "The Pool Lady". Her job was to train me on taking care of my pool. She came in initially to get the water chemistry right and to go through all the steps to keeping my water and pool in great shape. I think she did 3-4 separate visits. She was very thorough and helpful (I have never owned a pool). With her training, I was confident that I could do my own pool chemistry. A year later, my pool water is crystal clear. Based on discussions with other new pool owners the Apex Pool Lady was a star. She really knew her stuff. 7. Finally I want to reiterate the exception after-the-build response to questions and issues. I called several times with equipment issues (not related to Apex). I was shocked that Apex responded that same day multiple times. I think once I waited a day. I was pleasantly surprised with their response.

One of the worst experiences ever. We had a simple basic pool put it. We have a crooked drain that…read morehas never been addressed. Ray Charles could have done a better job. I will never have anything good to say about Apex unless they fix this. We addressed it over and over and got ABSOLUTELY no response.