Update; About 18 months later and no other rust came through. This was a flaw when they installed it and did not put enough concrete on the pool shelf to fill it and put a pinhole in it. But they blamed the pool chemicals, If it was caused by chemicals then why only in 1 spot?? No other spots appeared. read more

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The quote I received from this company was dramatically (more than double in areas) higher than the other pool builders I contacted (I did a full line-item comparison), and the communication throughout the process felt dismissive and unprofessional to me. When I asked follow-up questions to understand the pricing, the responses I received came across as defensive rather than helpful. I strongly recommend anyone considering this company compare multiple quotes and pay close attention to how each company communicates during the process. I also want to note that after sharing my experience, I was contacted by their attorney with a forceful letter demanding I remove my review. That interaction reinforced my decision to move forward with another pool builder. read more

Dec.1, 2021 final inspection for the pool and its entirety. Zach was amazing! He's on the ball so helpful and knowledgeable. Fast forward, the tiles are lifting and sinking. This is most unfortunate, a trip hazard and I was advised...the warranty has expired. In all fairness and professionalism, the warranty needs to be extended. So, we have to now hire a crew to fix these issues. We are super irritated and dismayed. Thus far, the pool and the equipment are substantial. I dislike writing a negative review. read more

My family and I had dreamed of building our own pool for years, but we were left feeling weary about the companies we spoke with and didn't pull the trigger until we had the chance to meet with the expert team at Sunsational Pools & Spas. At the very beginning of this journey, when our representative, Leena, came to our home to discuss options, it took all of 10 minutes to realize that we had found the right company to design and build our dream backyard. Leena was not only kind, courteous and overtly knowledgeable, she worked with us directly for a few weeks to create the perfect pool / spa combo to fit our space. In a matter of days, we had technical drawings in hand, a build schedule flushed out and all the excitement in the world for what was to come. Flash forward a few months and the build process began. Duncan and his entire team worked incredibly fast while also making sure that the work he and his crew performed was of the highest quality. You can't beat that combination! The construction team had to overcome a few obstacles to get the digger into our fenced-in backyard, but they did so expertly and without any noticeable wear and tear on the surrounding property. All in all, it took the Sunsational team about 10 weeks to complete the project. That's 10 weeks from dig day until my family and I had this gorgeous pool to enjoy... and just in time for summer. We are now about 10 months in since the construction project was completed, and we could not be happier with the quality control efforts and support offered to us even after the final check was cashed. When Sunsational says they stand by their product, they mean it! We had some pool tiles that settled / sunk a few inches after a major fall storm, and within days, the crew came to our home and fixed the issue without question or complaint. Did they have to do this? Not at all, but they did, and it's that special touch of going the extra mile for their customers that leads me to tell you all today that Sunsational Pools & Spa is the best at what they do! I couldn't be happier with the result, and my family and I look forward to enjoying our beautiful pool for decades to come. Thanks again to Leena, Duncan and the whole Sunsational crew. The quality of your work was matched only by your timeliness and professionalism, and we cannot thank you all enough... for everything! Looking to build your dream pool? Don't hesitate to contact Sunsational Pools & Spas. It has been one of the best decisions we have ever made! read more

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Sunsational pools and Spas did an excellent job installing our new pool. From demo to filling with water went without a hitch. It took 4 months to complete. It's been 9 months now since they finished in May 2023, so that's why I waited to write this review. Do your research and know what you want because they will not up sell you. One thing I didn't get was the automatic overflow which is a must with the south Florida rain. I also didn't get the pool equipment automation which would have been perfect since I'm gone for the summers, and would have been able to operate the pump remotely. Like I said, my fault for not doing the research. They were very responsive after the build when I had some travertine pavers settle, which they guarantee for a year, and fixed the next day. You won't be disappointed. read more

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I never write reviews, but in this case the service was so bad that I just had to! This project started out so positive, the sales person was very helpful and informative! Then, construction began... they installed the perimeter fence without a permit.. and the color has been banned by the town so the entire fence that was installed needs to be removed and replaced. That was a month ago... the entire project has stopped and Sunsational is not communicating with the town. I'm doing all the calling back and fourth... but Sunsational remains silent... I asked for project updates or a schedule... silence. I reached out to the town.. the permit they did put in for the fence (which was after the fence was installed) was incomplete - so the town can't reject it in order for a new permit form the new fence. Sunsational refuses to complete the permit. On top of this, they are telling me I will have additional charges to install a grey fence.. so they messed it up...didn't apply for a permit (until after they installed the fence) and to have it changed is going to cost me additional! They absolutely WILL NOT COMMUNICAT! No calls - no emails - NOTHING!! This project was supposed to be completed last week... it's been a month of no activity...no communication... and no progress on the incomplete permit. What started as a dream project is now an absolute nightmare with no end in site!! The frustration level and stress is more than this project was worth!! Steer clear of this company!! read more

Update: It has been 5 years since we have our pool. So far we have had to change the pool pump due to corrosion because it was installed improperly, the salt cell for our chlorinator which also went out, pool light that went out after year 1, even though we rarely turned it on, the area around the skimmer had to be repaved due to a major sinkage of the pavers, the tile on the waterfall had to be removed and reinstalled due to the tile bulging and popping off the wall. The lack of workmanship is appalling. read more

I can't say enough amazing things about Sunsational Pools. From the very first phone call to the last visit, they've been nothing but professional, efficient and ethical. Joe was our salesperson, and he listened to what we wanted and also worked with us to design a perfect pool. The suggestions he made added such value. April is amazing! She sat with us patiently while we chose tiles and gave us amazing advice. These guys don't upsell you! They are VERY transparent and upfront. All the work people who came were professional and polite. The timeline once they first dug was speedy! Duncan is a great contact person, he listened to all my questions and don't forget "pool school" at the end! They run you through everything. Logan was such a great source of info. This company, it's not just a pool company... it feels like family. They've got your back. I am so glad I went with sunsational. They give you peace of mind, a positive experience and really the best quality you could ask for!!! read more

Sunsational Pools & Spas - Pool & Hot Tub Service Near Me - Loxahatchee, Florida

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We had interviewed numerous companies, and no one came, stood out, and above every other company as did Sunsational Pools and spa. Julie, is a terrific lady, with incredible knowledge, charisma, and pulls no punches. She goes straight to the point, and her word is her honor. I value her opinion, as well as her magnificent team. The girls in the office are on point, as well as Duncan, Zach, and Jeremy. I have never felt as worry free as I have with this company. They come through when they tell you they will, the work incredibly clean, and super meticulous. if I should ever need another pool, Julie will be the person and ONLY person I go to. I HIGHLY recommend this company, and their entire staff. you will not be disappointed. read more

Our experience with Sunsational Pools and Spas has been fantastic from start to finish. I was very particular in what I was looking for and I found a company that was able to meet my high standards and exceed my expectations at every milestone. We are thrilled with the final result and want to applaud the hard work of our designer and the entire field crew - I couldn't have picked a better company to design and build our pool. I want to give a special mention to Mara, our designer and my main line of communication throughout the project - she is a ROCK STAR. Mara was always just a phone call away, had answers to anything I wanted to know and provided the design of my literal dreams. What was in my head, she put to paper and the amazing crew at Sunsational made it a reality. The entire construction process had such a high level of quality - we really were in the best hands we could have asked for. The results (pictures) speak for themselves and we know that we will be enjoying our dream backyard for many years to come - it is truly an oasis for us. read more

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Sunsational pools did an absolutely amazing job transforming our yard to a truly exceptional tropical paradise! From the initial design consultation to changes, to first dig, plumbing, electrical, gunite, decking, all the way through to the finishing touches, Sunsational was, well, Sensational! Always very communicative, friendly, accessible, helpful and efficient, our experience with them was nothing but a positive one. Born and raised inner city, and only knowing "fire hydrants" as my "pool", my lifelong dream was to grow up and have my very own actual pool, and wow did Sunsational deliver- and then some! Sunsational and their staff were extraordinarily informative and helpful to this brand new pool owner. Moreover their staff worked very efficiently, conscientiously, and quickly. The entire process from first dig to filling it with water took a mere 11 weeks!!! Our yard is now an outdoor oasis, exceeding our wildest dreams! Julie and her company are top notch, and I simply can not find anything negative to say about them. If you are looking to install a pool, and want it done professionally, efficiently, beautifully, and quickly, do yourself a favor and contact Sunsational. They will exceed your expectations, they certainly exceeded ours ! read more

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The Sunsational Team did an incredible job! The pool was completed so quickly, lots of communication, and everyone they sent out were so professional. read more

This company designs beautiful pools and generally does things pretty quickly, especially compared to other horror stories I've heard. Their pricing is also very competitive. I highly recommend asking the most detailed questions about things and getting all answers in writing, as a lot of details can be glossed over. They will help you with everything from the design of the pool, automation and equipment, and even landscaping. This may be a bit more expensive than hiring all of the subcontractors yourself but if you're like me and like "a single throat to choke" when things are going sideways, it's worth it. We've been enjoying our pool and spa for a couple of months now, and it's a delight. I'm sure as soon as summer rolls around we'll be even happier! read more

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We had our pool completed approximately 2 years ago by sensational And the customer service we've received with the two concerns we had is amazing. 1st there were some imperfections in the finish right after it was completed and within two weeks they resurfaced everything. 2nd two years later and one of the pool lights was flickering, I called sensational and they said we will call you back, they did! They scheduled a technician to come and replace the light and once again within two weeks of having an issue the problem was resolved. Excellent customer service and an amazingly beautiful pool that we love, thank you! read more

Sunsational Pools & Spas - Pool - Pool & Hot Tub Service Near Me - Loxahatchee, Florida

Choosing a pool builder is definitely stressful but after all was said and done we are beyond happy that we went with our first choice. We knew the minute we first met Julie and Zach at my house that they really have the experience and knowledge that I was looking for. We finally signed in Oct 2020 in the middle of the pandemic and my dig was 1/29/21 yesterday my gorgeous Pool was finished. EVERYTHING they told me happened exactly as explained. The communication through out everything with Julie , April, Mara, Zach,Duncan,Carlos and Cary was fantastic!!! Thank you to the whole team from start to finish. Renee and Adam read more

I highly recommend Sunsational Pools and Spas for your pool and backyard construction or upgrade. From their vast design and construction expertise to their unparalleled customer service and attention to detail, the Sunsational team guaranteed an efficient execution of our new backyard project. Their ability to capture your vision will surpass your expectations! read more

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Took about 2.5 months. All went well. Minor glitches were fixed quickly. Attentive and responsive job site supervisors. Sub trades were good. If you're a hands on homeowner with experience in building trades, try to be there for the little things you might prefer to be done a certain way, but not at all necessary. I got 4 bids, went with Sunsational. Cost includes lots of ongoing tasks that are required after completion of the construction, which is good. Other companies omitted the little things in their bids that Sunsational included in there's. I recommend this company. read more

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After hearing mixed reviews from neighbors or friends that used this company I decided to give them a chance. I called to set up an appointment a week ahead of time and then called to confirm the morning of the appointment. About an hour after the scheduled time, when no one had showed up, I called the office. The receptionist was confused that the salesperson hadn't shown up yet or given me a call and said she would look into it and call me right back. Thirty minutes later I still hadn't heard and called back but the office was closed. The salesperson finally gave me a call 2.5 hours later and seemed very defensive right away. No apology at all, but instead told me that I had gotten the date wrong and our appointment was tomorrow. I explained that not only was I sure it was today as I had taken off the day from work to get things done and put it in my calendar, I had also called and confirmed with their office that morning. He quickly switched tactics and threw his receptionist under the bus stating that "Well, clearly she screwed up. It happens. So when do you want to meet?" I replied that I had some concerns about their communication and maybe it was fortunate this became clear before we moved further. He said "I guess it is!" and hung up. Nice. I called the office the next day to speak to someone, not for me, but they should know about that guy. I explained what had happened and they did not seem super surprised when I gave them the name of the salesperson that was so rude. I was told I would get a call the next morning from the owner. It's been a couple weeks and they did not follow up. Sounds like they already know about this guy and don't seem to care very much. So I guess it actually is a good thing we figured this out early! Will be moving on. read more

We love our Sunsational pool - it is well built and the salt water chlorine generating makes it very easy to maintain. Excellent job by Sunsational. Sunsational has stood behind its construction and been helpful even after construction. read more

Sunsational Pools & Spas - Sunsational did a great job on our pool and enclosure. - Pool & Hot Tub Service Near Me - Loxahatchee, Florida

Unless you know exactly what you want and have surveys in hand GO SOMEWHERE ELSE! I was expecting someone that could give me an idea what kind of pool would fit in my space , or MAYBE options on different types of pools. NOPE! their only salesperson, Craig rescheduled twice. NOW , wants a survey before he will even come to my property? Excitement over new pool already waning... I admit I know nothing about building a pool but living here 30 years I DO know where my easements are. i do NOT know where my survey is YET not good enough for an appointment apparently., Craig rescheduled twice. NOW , wants a survey before he will even come to my property? Excitement over new pool already waning... I admit I know nothing about building a pool but living here 30 years I DO know where the easement is. i do NOT know where my survey is -YET, (it's here somewhere). Craig wants me to just buy a new one ($500) - BEFORE HE WILL EVEN LOOK at my place. Makes me wonder what else he wants to throw money away on. He must be loaded! read more

If you are looking for a pool contractor take caution and STAY AWAY from this company. They are a money hungry no customer service type organization that does NOT complete the project per the contract agreement. They do NOT keep their word when scheduling appointments and are ONLY hungry for the next progress payment. Once you have paid the bulk of the progress payments service level is reduced to ZERO. The owner Julie promises to call and get things right but is never available and never calls. So beware of all the promises made during the sales pitch its only hyperbole! read more

My pool was recently completed. It took exactly 7 weeks from the day they dug the hole to the day they filled it with water. It came out beautiful and the company has been very responsive to any questions or minor issues that have come up. Highly recommend!! read more

Very happy with Sunsational pools. Everyone was very professional and friendly. Any questions we had received a very quick response. We also liked the huge selection of standard pool tile and decking. If you can afford it upgrade to the azure pool finish. You will not be disappointed. It's beautiful. We would certainly recommend them. If any issues come up with the pool I will post a follow up on how quickly they respond to fix any issues. read more

We had our pool built by Sunsational pools. They finished in 7 weeks and we love our new pool and spa. Everyone in their office was very help from the owner Julie and Zack to April, Diane and Linda and Mara. Lee was our Forman and he and all the different construction workers were also polite and efficient. They took care of everything even a few minor fixes after construction was completed. They even installed a brand of pool pump and heater that they don't usually work with. I would definitely recommend Sunsational pools read more

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The best ! Julie said 30 days and 30 days it was . They dug out the old pool which was buried in and wo what can I say . We have used them for service on other stuff and are equally as impressed. read more

Very Professional install from beginning to end. One stop shop from the Dig , travertine tiles , fence, Turf around tiles etc. All work was done neatly and in a timely order. Absolutely no complaints from me . Great job and very happy with the outcome. read more

After Going through and meeting about 7 or 8 different pool companies, we finally decided on giving Sunsational pools and spas the chance. Everyone from Julie the Owner down to the guys that came to do the dig were professional and courteous. Julie even brought us to her home to show us her own pool. Joanna the project manager was great. She kept us informed during every step of the process and was great at handling my 1500 phone calls and emails to her :-). There were absolutely no hold ups over the course of the VERY SHORT 6 WEEKS it took for them to build our 19' x 30' free form pool. Its unheard of to build a pool that fast yet they did it. I would highly recommend using this company to build your pool and I would use them again in a heart beat. read more

Sunsational Pools & Spas - Built in only 6 weeks!!! - Pool & Hot Tub Service Near Me - Loxahatchee, Florida

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He collapsed my pool pumping water out with a heavy duty pump and a heavy fire hose, some 344 total pounds of water weight and pressure on my pool wall. Per a opening and a cleaning, with a clean fill. I told him to put the equipment on my deck, he didn't listen. He hung it on my pool wall, which the weight and pressure caused me pool wall to pop out of the upper rim. He let it sit for 7 days, without water, the entire wall collapsed and warped out of both upper and lower rims, and he left my expensive premium pool linerwithout water for 7 days, and a total of 23 days, without being fixed, remaining buckled- which caused my premium liner to shrink and pop out of the return, requiring replacement of a another new premium liner. He took 16 other pool jobs, instead of repairing my pool. He played cat and mouse games, ignired my calls and text trying to address the emergency, and he refused to work out a repair agreement, he would not give me his insurance info, he refused to take any responsibility, he ignored my calls and text and attempts to get my pool fixed. He took 16 more pool jobs, then another 20 more pool jobs while my emergency sat not repaired for 23 days. Yesterday, after my homeowners insurance called asking for his insurance a couple days prior, he finally gave his insurance info and he refused to repair my pool damage that he caused to my pool and liner, and he said he quit - would no longer be my pool service provider. Get his insurance info before you let him do anything. He left me and my pool in a jam, cared more about making money from 16 + 16 + 20 other customers, than fixing the damage he caused to my pool and liner. He also broke my ladder. I'm sickened, disgusted, offended and hurt a old high school acquaintance would do this to me. Seriousely, I would not recommend hiring him, not after this disturbing experience. read more

Sunsational performed a pool renovation for us in Wellington. The job was nearly perfect, and almost exactly at the estimated cost. Of the 15 pool contractors we called, 10 returned phone calls, 7 came out to give estimates and 4 actually produced estimates. Besides giving a reasonable estimate, the job was done quickly and professionally. Ron was extremely responsive and educated us before questions even arose. If you're in Palm Beach County and need major pool work done, make sure Sunsational is the first company you call. read more

I am very sad about this review. I was so excited to find a local pool builder to support in my community. I made an appointment and the showroom was absolutely beautiful. The girl who greeted me was nice. Joe came out to greet me and sat and talked about my pool. He was somewhat distracted with other customers around me but I was too excited to build a pool, I let it slide. He said that he would be at my house Monday around 1pm to map out the pool. I would not be home but he would call me when he got there. Never got a call, so I called the office around 4pm. They said that he was out and would call me. He called and said that he doesn't need to go but he would do from my site survey, ok. He does this for a living. Joe sent me my drawing and the pool was on a strange part of my house and it was so tiny. I knew that he had not listened to a word I said in our meeting. I called back and he told me that I had not told him correctly. After much back and forth I sent an email to the office stating that I was not happy and I would like to work with someone else. Julie the owner called me and was very nice. She was going to personally handle my pool and draw up a new scale for me. She gave me her cell phone number and told me to call her any time. A couple days after Joe called me to tell me that he sent a new drawing. I thought Julie was going to take care of me??? I texted her and she never replied. I have left out alot of other details or this review would be a book. I gave more than 5 chances for them to earn my business and they continued to sabotage themselves. I did alot of research and visited pools they built. Only one owner could tell me they were happy. Others said to find someone else. I did sign a contract with Fountain Blue Pools and am paying a little more for peace of mind and a very attentive staff. read more

Sunsational gave us the backyard oasis that we've always dreamed of, on time and on budget. Would have given 5 stars, but the office seemed a little disorganized at times. Lee, their project manager, was phenomenal. We had awesome communication with him, and he kept the project on point even through a hurricane. Had some hiccups along the way, but they were quick to resolve all issues to our satisfaction and delivered a beautiful pool that our family can enjoy for the years to come. read more

Sunsational Pools & Spas - Pool & Hot Tub Service Near Me - Loxahatchee, Florida

Our experience with sunsational pools was very delightful. From the initial design meeting with Julie (owner/designer), through the day the pool was fired up, the process went smoothly and without headache. After our initial design, we changed our minds on a few concepts and Julie and team were very helpful and acceptive in helping integrate the new changes. She promised us a pool within about 6 weeks from the day of the initial dig and as expected ours was done right around the 6-7 weeks. Lee and Zach (the project managers) were both great at communicating the process and answering any questions we had. We decided to have them do some landscape work as well, Carlos the guy in charge was great as well. All in all if your looking for your new dream pool to be a reality, Sunsational Pools should be a company to consider. read more

What can I say other than wow!!! Sunsational Pools and Spas just completed our pool a week ago. From the day they dug to the day we started to fill the pool with water was just a couple of days over 4 weeks. When we started meeting with Pool builders, we received several quotes. One company told us it would take them 4 months start to finish. Another company told us 3 months start to finish and Sunsational Pools told us that once the permits were issued, they would have us swimming in less than 5 weeks. First off, they beat that and finished in under 5 weeks(whole project took 3 months and if the permit process had been faster with the county, we would have been swimming sooner). To compare, the first company that told us 4 months start to finish has built several pools for our friends, and they all waited 4-6 MONTHS to complete their pools. The second company that quoted us 3 months is working with a friend now, and not only did their build begin before ours, their pool is still NOT completed. PLUS they still have at least another few weeks to go. Sunsational pools is building another one of our friends pools as we speak(And this co is very busy building many pools at the same time) in week two, they are so far along and will be done in 2-3 weeks. And our friends pool is much larger than our 14x28 rectangle pool. I chose Sunsational because I knew they would not stress me out during the process, and during this pandemic, the last thing I would have wanted to endure was additional stress. I had heard from others that the Sunsational Pools team was so professional, always on time, and they keep you posted every step of the way. SO TRUE!! Even after the pool was completed, they have reached out to check on us and sent out a tech right away to fix a minor issue with our equipment that was not even an issue in the end. Just a simple adjustment. Oh and as for price, VERY competitive and not over priced like so many other builders out there. All in all, Leena, Zach, Julie, Duncan, April and the rest of the staff are top notch and hands down, the best pool builders in South Florida. THUMBS WAY UP for Sunsational Pools and Spas. read more

While Sunsational Pools builds very nice pools, their followup and customer service is beyond horrendous. I have left 7, or 8 messages for Julie, the owner, who has chosen not to return them. I have been attempting to resolve a problem for almost a year and a half without satisfaction. The people who "run block" for julie do a very good job as they insist that she is either on the phone, or in the field every time I call. Clearly they are only interested in building new pools and taking your money during the process. Once you sign the final check don't expect any satisfaction at all. They are not the only pool builders in south Florida and when considering building a pool put Sunsational at the bottom of your list. This critique is as the result of my personal experience with Sunsational. read more

I just wanted to give a HUGE thanks to Sunsational Pools & Spas for the amazing pool they did for our backyard. From the moment Joe came to our house to provide us with an estimate, we just knew that we were in good hands. The entire company was such a pleasure to work with. From the dig date to the final inspection, the entire crew was extremely professional and worked tirelessly to ensure that everything was done to perfection. Each day they were there at 7:15 am and worked until 5 pm, and always cleaned up at the end of the day. Not once did we receive a complaint from our community. In fact, we actually had some neighbors stopping by to take a look at the progress because they were very impressed with how quickly things were being done and how incredible it looked. Anytime we emailed or texted a question there was always a prompt response. The expectations and timeframe were set up front and they stuck to it, even when there was a week and a half of torrential downpours. After certain parts of the build were completed, we either received an email or a phone call with what the next steps were and when to expect them by. The whole process was quick and easy and took only 6 weeks. The dig started on May 31 and the pool was filled up on July 12. Our experience with Sunsational far exceeded my expectations and we couldn't be happier. Thanks again to the staff of the company and especially to Zach, Duncan, April, Mara, Joe and Julie, the people with whom I had the most communication with. - Jim and Rachael Gannon read more

I highly recommend this company! They were honest and upfront thru this whole process. I had them build 3 pools for us. Their patience, communication, and suggestions were priceless. Joanna Potter was an absolute doll. I did a TON OF RESEARCH with many different pool companies and am thrilled I chose them. Thank you guys!!! read more

When closing sensational pools i interviewed many pools companies. Julie, owner of Sunsational, was very professional and knowledgeable in the pool industry. She put my mind at ease and helped us really think through the design of our pool. I high recommend this company - they finished our pool in 5 weeks. YES 5 WEEKS!!!! amazing. we started March 9th and we were swimming by April 16. We love the pool, my kids love it and we are so very happy with the job!!! Best contractors around! read more

DO NOT USE! We had our pool built less than 5 years ago and while they were fast to build the quality has been horrific. The patio has sank (not settled) 4 times several inches due to the lack of proper packing. the pool pump went out 3 times, 2 salt cells, and the spa coping fell off twice. Julie specifically has tried to avoid repairs. Her sales tactics were just that..tactics, and when the money stopped and the pool was built the follow up was non existent. to this day the spa looks like a child did the work. The patio has to be laid again and the tiles have to be glued back on. MOST UNPROFESSIONAL COMPANY EVER! Her son now on the construction side has even gone as far as to sign his name in the concrete under the tiles. All add ons after the build and during are double the cost from any other builder. Was told the structure and craftsmanship had a ten year warranty by several employees and when i called to have the repairs scheduled, Julie said it was only one year and we would no w have to pay. NEVER AGAIN! read more

sunsational built our pool and we did not have a pleasant experience with them. I will not go into details with it, but it just ruined our pool experience. But other than that our family enjoyed the pool a lot. Also I called the office last year to fix the problem, Our pool have foot prints all over, They told me that they will call me to fix it. i sent them videos and photos, and now it is 2019 now and still I do not have anybody call me back to fix it. read more

Sunsational is great when getting your business - getting a quote, drawing up the plans & going into contract. This is the honeymoon stage. They are quick to build & the field guys are respectful. During the building phase, Julie & her office team are very responsive. The honeymoon is over once they have your last payment. Their customer service after completion of project is horrible. April can be nasty & Julie is non-responsive. If u do get her, she goes back on things she agreed to during construction. We made a change to our plans which meant less pavers were needed - which were ordered but not delivered (& construction was still underway). We said we didn't need the extra pavers and if we could have a credit (remember final payment hasn't been made yet). Julie said yes "we'll work something out". Long story short, we got stuck with the extra pavers, nasty customer service, Julie saying no but offering to sell us a tiki hut & an outdoor kitchen, and our having to pay $500 more on a project in order to use up the pavers! If you make changes that will cost you more money, they will be all over it of course. But if it's a change or damage that will cost THEM some money, good luck - you're on your own. 4* stars for construction & time it took 3* stars for customer service DURING construction. That goes down to 2* after construction. read more