Got a flat tire on my way home today and called AAA. They estimated 90 minute wait but 45 minutes later I am now home thanks to Jorge from Fortes Brothers who came to the rescue! Jorge reached out by text to let me know he was on his way and when he would arrive. He was kind, patient, professional and very efficient to quickly change the tire on the side of a busy expressway. Very grateful to you, Jorge - Thank you so much!! read more

Oscar came out to help me with a dead battery today. He was amazing - as someone who knows absolutely nothing about cars he explained everything in a way that made sense and put me at ease. Car difficulties tend to be stressful when you have no idea if something worse than a dead battery is going on. He was such a gem and had me up and running in less than thirty minutes. read more

We had the best service from George. He was efficient, professional and very friendly. He was so kind and patient, answering questions and helping us get on our way before we melted in the sun! Thank you George, you are a superstar! read more

Car has broken down and I needed to take it into the shop. Got my AAA card out and they sent out somebody from Fortes to jump my car. It was not an easy jump but after a lot of effort, he got it to work. Really nice guy, very friendly and very helpful. I believe it was Miguel? Unfortunately soon after he left, the car died as I had some throttle actuator issues which made the car idle rough, and probably taxed the alternator pretty heavily. Called AAA again for a tow to my mechanic, and they wanted Fortes again. Again they did a great job! Very skilled and knowledgeable, friendly and competent. Highly recommend read more

They work with AAA to provide really exceptional personal customer service. Jonathan in particular has been an amazing employee, who has helped us twice. But I'm sure whoever works for them is equally as professional. read more

The Fortes Brothers driver came promtly to my location, identifed the issue with my battery, replaced it & made sure the car started properly. Super nice & professional & appreciate the quickness in which he handled the situation! read more

AAA had Forte Bros come out to put air in my tires and Cristian was great! Very professional, he even attempted to switch to my spare tire but unfortunately I was missing a lug so he couldn't. Overall would recommend & will look into their other services in the future. read more

Ended up with a dead battery in my X5 on the wharf in San Francisco last week and called AAA, so they sent us Superman! Juan from Fortes Brothers shows up less than 10 minutes later and immediately demonstrates "He's the man!" Familiar with BMW's, knew right where the battery was hidden, had all the right tools and had his sensors hooked up and diagnostics running in under 2 minutes. He also had a BMW spec battery with him and replaced mine and had me on my way in less than 15 min! The guy is a true pro! Next time you have car trouble, make sure your Bat Phone is connected to Juan at Forte Bros/AAA! read more

Fortes Brothers - What Superman is driving these days... - Towing Near Me - Mountain View, California

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Easily (+ by far!) the #1 towing service in the Bay Area! I've got a 20-year-old car, so I've had to call Forte's Brothers quite a few times -- and every time, they arrive fast and handle the problem right away (whether it's a jump start, a tow, or something else). Their trucks and equipment are top-notch too, if that's something you care about. But what really makes Forte's Brothers stand-out is their team. I've now met most of the Forte's fellas (and I am especially high on Joshua, Carlos, + their wonderful HQ Chief Billy + 'secret weapon' Thinh); each has been professional + capable, and genuinely kind + personable. They all have that "can-do" attitude that makes a stressful episode surprisingly pleasant + easy. Since I value great service (and am always drawn to those with strong people skills), I highly recommend Forte's Brothers! read more

AAA roadside service via Fortes Brothers.. lock out call. KIlean came to help me and was super patient, helpful and friendly as we were trying to navigate my work's garage access to get to my vehicle. Once we made it to my SUV, he was able to open my car easily. I wanted to Venmo him a tip & he said no need this was his job. Such a great young man! What great service to a Monday that didn't start off so great! Thank you, KIlean!!! read more

Jorge arrived quickly to parking lot in response to request for AAA service for battery service. Tested defective battery and replaced. Courteous & professional. read more

My mother was involved in a serious car accident and Fortes Brothers towed her car from the scene. They stored the vehicle for seven days, then a tow company hired by my mother's insurer picked up the car and paid Fortes Brothers their towing and storage fees. Everything was handled smoothly and everyone was paid, so it made no sense when my mother received a letter from Fortes Brothers, dated four days AFTER the vehicle was removed from their lot, stating fees that went beyond the time they stored the vehicle and threatening her with a lien and lawsuit if they were not paid. I called my mother's insurer and told the agent about the letter. The insurer called Fortes Brothers. The agent spoke to Travis, who said, "It isn't valid. Disregard the letter." This was a scary letter that sent my mother's blood pressure through the roof. Fortes Brothers should check their records and make sure they still have a vehicle in their possession before calculating fees and sending letters. The distress they caused someone who is already traumatized by an accident is inexcusable. read more

This was the closest place. It is not the first time that I have dealt with Fortes. Just the worst this time. Took the spare time which wasn't a problem. The problems is that he just dumped it in the trunk. After he was done with everything he just left very quickly. Didn't take my signature at all. Yes, it is strange. Avoid them as possible. read more

Dont answer the door during regular hours which is illegal and their management kept blocking me from taking the car by standing in front of it even after I paid (because apparently some other staff hadn't done their job and "escorted me"). Wasted about 1 hr all in all. Ripoff price too. 500$ for a 1mile tow. Joke. read more

Fortes Brothers - Towing Near Me - Mountain View, California

Roland of Fortes Brother Towing out after, I called AAA for roadside service. I had a flat tire due a a nice big shiny nail. I had anticipated hours of waiting because of the holidays and rain but within 30 minutes of my call had me ready to go. Roland was efficient, friendly and courteous. I highly Fortes Brothers Towing. Thank you Roland for taking pride in a job well done. read more

DO NOT CALL THESE INCOMPETENT PEOPLE WHO CANNOT FIND YOUR CAR IN A CITY!!! CALL JUMPSTART KING I needed a battery charge. I called George. He said "Yeah yeah sure sure we're on our way, I'm around the corner." He wasn't. He was on 18th Avenue because he did not read the directions. He was angry with me when he should be angry with Fortes Bros. When I asked for help, George made every excuse blaming me, even though he is clearly incompetent. DO NOT GO TO THIS BADLY ORGANIZED business. It took 2 hours because of their incompetence. JUMPSTART King came up from Daly City & did it for $75, 25 bucks less that these fools at Fortes Brothers AVOID FORTES BROTHERS AT ALL COSTS OR BE PREPARED TO BE JACKED AROUND read more

Left the interior dome on in a car parked for several days. Fortes came to the rescue (via AAA). I haven't received the AAA survey yet but wanted to make sure to give a 5-star review. The gentleman that showed up was terrific. Wish I had his name to call him out here. If he sees this, THANK YOU! read more

Super customer service ! - when you're in a panic, car's warning light going off, can't steer - on a weekend no less, Manny is your man to tow your car - really appreciated his reassurance - doesn't get any better. read more

Fortes Brothers - Manny from Forte Brothers Towing - super guy! - Towing Near Me - Mountain View, California

I highly recommend Fortes Brothers. My battery died and AAA sent out Fortes brothers to help me out. The guy that came out was friendly and helpful. He got me up and running and no time. He advised that I should get a new battery but I thought I could squeeze some more life out of it. 2 days later my battery died again. I called AAA and Fortes Brothers came out again. This time Vadim was the associate that came out to help and I decided to replace my battery this time. Vadim was so courteous, kind and professional. He was so patient in explaining everything to me and completed the battery replacement quickly. 2 calls in a row with 2 different agents and they were both positive experiences. Thank you Fortes Brothers! read more

I highly recommend Fortes Brothers Towing. Today, during rush hour, I needed roadside assistance. I called AAA, and a tow truck from Fortes Brothers arrived within 25 minutes. The driver, George, who had a handlebar mustache, assessed the situation, made recommendations, and got me back on the road. It was first-class service all around. (AAA service call #16697917.) read more

I highly recommend Fortes Brothers. My battery died at home (luckily) and AAA sent out Fortes Brothers to assist me. Guillermo was very professional, knowledgeable, friendly and helpful. Guillermo did a diagnostic on my 2019 Toyota Camry XSE to make sure my alternator was running properly and it was. Guillermo replaced my battery thereafter. I greatly appreciate all that Guillermo did in order to get my car up and running so quickly! read more

Fortes worked hand in hand with a crooked Mountain View off duty cop, who literally STOLE my expensive Mercedes even though it was NOT parked illegally...it was 3 am and the tow truck driver was also paid by the cop. I was 80 years old at the time and NO ONE - not the Chief of Police in MV, not any State Senator, and certainly not 'pretty boy' CA Governor! I later was told by an insider that the woman running a shelter/ rest home nearby was the culprit and another (decent) MV police officer verified this. 25k auto simply stolen by an evil person who has MV cops on her payroll...I know a great deal more today than I did seven years ago when this happened but it still never got me my car back. I was told it had been 'destroyed' and if this makes no sense, well it has never made any sense to me either. read more

Fortes Brothers - A dirty Mt View, CA, cop stole my Mercedes at 3am with the help of a Fortes Bros equally dirty employee! NO ONE CARED!! - Towing Near Me - Mountain View, California

Shout out to Raymond in San Francisco! Professional, prompt, kind, helpful. Thanks so much!

Called and these guys were right on it, and their technician Thai arrived in minutes. Changed the flat tire and put on the spare, quickly and efficiently. Excellent service! read more

Summoned help via the AAA app to help with a flat, and they were out and done in less than 30 minutes.

These scammers are charging me $880 to for them to keep the car! The reason I'm leaving the car with them is because I can't afford the impound fees! I'm not paying $880! Horrible service! read more

I didn't get the name of the gentleman who came to my rescue this afternoon but I got a flat tire in the middle of the freeway and he came within 15 minutes of being called, went straight to work and put my spare tire on in a split second and I was back on the road. Professional, efficient and kind. Thank you for your speedy help!! read more

Fortes Brothers - Shredded tire got replaced in literally 5 minutes. Couldn't believe how fast he was!! Thank you!! - Towing Near Me - Mountain View, California

I love raining, but not at this rate 3 weeks non stop raining. What a bad luck to have two flat tires while on freeway and under heavy rain. I called AAA to have my car tow back to my house in San Francisco(40 miles away). I was told the soonest schedule is 240mins away. 40min after I called, they finally found another driver and told me a driver would be 40min away. What a long wait, finally they assigned Forte Brother to tow my car. I saw the tracking map that they were having difficulty to locate me and circircling around. But they never call me, and they don't pick up the phone. Finally they arrived but told me they couldn't tow to San Francisco because it's too far. I had to find a different towing to help with the towing. read more

Cameron (I hope I have his name correct) came out on my AAA dead battery call. Absolutely professional, polite, helpful young man. Tested the battery and showed me the dismal results. He recommended new battery but did NOT pressure me. Oh yes-- since we were in my garage I asked him to wear a mask --no problem! I was expecting a survey from AAA but never got one. I'll email them I guess. read more

Poor customer service!! Uncommunicative. Unfriendly. Racist. Haters. Snide. Obtuse. Takes 2 men to provide gas and a jump? Since when?? Flagging my Premier account tomorrow: DO NOT SEND THIS AAA TOWING PROVIDER TO ASSIST. read more

I've called AAA for assistance and Fortes Brothers came out 3 times recently. The drivers are really knowledgeable and helpful! I am so fortunate that each time someone came out, they were patient and friendly and helped me by explaining what they were doing and what I can do in the future to take care of my car. I felt safe and respected by the gentlemen in the tow trucks! read more

My car would not start after I stopped for 15 minutes to pick up groceries. I called AAA and they told me someone would call me within one hour. Within 10 minutes, I got a text from Fortes saying that my driver was pulling up. Justin came and assessed the battery, six years old, and said that I need a new battery, which he had in the truck. He quoted me a price, removed and installed a new one within 15-20 minutes, while I waited in the shade. Justin was very personable and professional in getting the work done. read more

Bad service, bad quality of people, made a request through aaa and they fail me to park my car ! Leaving it in the middle of the road when I told driver victor to wait I will move my other car so u can tow it here, soon as I walk back to where he was he started to drive away like a weirdo. His complaint was that I took 5 minutes to come back when I had communicated with him bout going to park the car smh please use other service they will probably pull the job better read more

Fortes Bros Towing Sunnyvale , Great quick honest service from Marcos H. My car would not start at all after. I called AAA and they told me someone would call me within 45 minutes. But in 5 minutes, I got a text from Fortes saying that my driver was pulling up. Marcos came and assessed the battery, six years old, and said that I need a new battery, which he had in the truck. He quoted me a great price, removed and installed a new one within 15 minutes. He was very honest about my options. I feel very lucky that Marcos came to my help. read more

Called AAA for battery service, and had a great experience with Marcos, who came quickly, tested the battery, and replaced it when it tested bad. Very friendly service. Travis back at the main shop was also super helpful. All in all a wonderful experience, even though having a bad car battery is no fun! read more

My battery died while I was out of town, last night I called AAA - Joshua from Fortes came out and, in addition to charging the battery explained why the fairly new battery died so quickly- and how I could prevent it in the future. This car should be on its first battery, this is the second and it's died .. 3 times in less than a year. Joshua explained it's a common problem in SF where people don't drive their cars often enough (at least twice/week at 2000 RPMs. He gave me great information in a way I can understand, and told me how to solve the problem- That is above and beyond what the other 6 plus technicians over three years have told me. Thanks Joshua!! read more

Carlos of Fortes Brothers was amazing last week when my car caught on fire. I called AAA to get a tow and thankfully was paired with Fortes Brothers Towing. Carlos called me to update me with an ETA and was incredibly helpful throughout the process. My AAA membership only covered my tow within 5 miles which would not take me to my mechanic. Carlos helped me make an informed decision by giving me the facts alone. I never felt like I was being swayed one way or another and he even helped call in a change when I opted to use my partner's membership instead; a step that would have taken me a lot longer on my own. I felt empowered to make an informed decision regarding next steps. Dealing with car issues is always a drag but I honestly feel like it was the best case scenario thanks to Carlos and Fortes Brothers Towing. read more

Where to even begin... it was a stressful start to my Tuesday! My battery died on me And I contacted my AAA and it gave me an ETA of 45 minutes. 10 minutes later, Ernie give me a call that he was there. To say the least... That was quick! He tested my battery and gave me the bad news and a couple of options, I needed a new battery! He said it would take him 15 minutes to do it all, and in about 10 minutes of laughing and talking, he completed it! I am very happy with the service and extremely happy that he saved my day today! If you were contemplating using this company... Look no further! I hope I don't have to use their services again but if I need it, they would be my first call read more

Fortes Brothers - Ernie saving the day! - Towing Near Me - Mountain View, California

A few weeks ago my battery decided to give out on me and I was incredibly scared because I have few knowledge on cars and I had to pick up my daughter. From the moment I called Fortes Brothers they immediately put my mind at ease. The dispatcher gave me a 60 mins eta but shortly after I received a courtesy call from a gentleman named George saying he will arrive very soon which I am extremely grateful for the communication because I was able to pick up my daughter on time thanks to the fast and correctly done service . His kind charisma made me completely forget about my bad day! Upon arrival George was very professional and showed me step by step what he was doing and informed me that my battery was on its last leg and needed to be replaced. He shared very good information and made me knowledgeable on car batteries and the way they run! I could not be be more satisfied with this company and their employees for the way that they show passion for their jobs. They truly care about us customers not just getting paid. I had completely forgotten about the survey card I was given and my daughter happened to be playing with it today and it reminded me of the great service I was provided so I immediately ran to yelp to share my wonderful experience. If you ever need roadside assistance don't be scared Fortes Brothers has your back! read more

They were very helpful with my AAA call. They came promptly and educated me about how to take care of the battery in my car. Highly recommended. read more