I have lived in the Bay Area in both Palo Alto and Los Altos for over 35 years ago, and Ellison's has blessed me time and time again by being there for me in crisis, often through AAA. As the technology gets better by calling a tow truck through the app and getting assigned to one right away, it has become more seamless, efficient, and quicker. It's so easy today and so fast. My last few experiences have been amazing. Today, I got the best tow truck driver ever, Jose Ruedda!!! Very meticulous with the details. He made sure he didn't drive over the neighbor's plants on our tight driveway, and then went to extra precaution to put my M3 on the flatbed, since it has a low profile and scrapes easily. He put extra wood beneath to get it up--which I hadn't seen before, which I really appreciated. He checked in with me about whether we should drive it up, or have it pulled up with the car in neutral. You can tell he just really cares about the car and doesn't take shortcuts. In the end, we also swapped quick stories about our torn meniscuses and he gave me a bunch of good tips on how to get better! read more

In May, my tire blew out on Junipero Serra Boulevard behind Stanford, causing my car to hit the median. Jose Ruedo arrived quickly to assess the damage, and I couldn't have asked for better service during such a stressful situation. Jose was professional, knowledgeable, and incredibly helpful. He carefully evaluated my vehicle, explained my options, and recommended towing it to a reputable local auto body shop. He handled the entire towing process efficiently and with great care, making a difficult experience much easier. I truly appreciated Jose's calm demeanor, professionalism, and willingness to go above and beyond. If you ever find yourself needing roadside assistance or a tow, I highly recommend Jose Ruedo. Thank you for turning a stressful day into a much more manageable one! read more

I called AAA Roadside for a flat tire. Melvin from Ellison's was dispatched. He was pleasant and professional! He was able to address my issue and I made it home safely. read more

Jesus provided outstanding service back on 02/02 when my boyfriend and I needed help with our Jeep Grand Cherokee that had completely died and was stuck in a tight carport. Not only did he help get our vehicle out of a very tricky space, but he also helped us release the emergency brake even though the truck had no power. His calm, professional approach and problem-solving really showed his experience. What could have been a very stressful situation turned into a smooth and reassuring one because of him. By the end of the experience, my boyfriend and I were both saying how thankful we were that Jesus was the driver who showed up. If you ever need a tow, we highly recommend asking for Jesus at Ellison's Towing! read more

Ellison's Towing - Towing Near Me - Mountain View, California

Sergio from Ellison's Towing is an absolute professional. Highly recommend. Give that man a raise! I had a tire blowout on the highway in my F150 Lightning on 101 right before San Antonio exit, and Sergio worked quickly and expertly to get my truck safely to the side of highway and towed to the dealership. read more

Got them through AAA. I called them for the price without AAA and it's like on an hourly rate - would've been around $200 or so for the nighttime rate. Daytime is a bit cheaper but still go through AAA is best. The driver (Eddie) was chill and professional. I have AWD vehicle so they made sure to confirm they need to bring wheel lift truck with dollys to ensure no drivetrain damage when towing. Of all places I called when getting quotes, they seemed most responsive and professional. read more

I was in a scurry, and my car went dead at the worst possible time. I called my AAA roadside and was assigned Ellisons towing and got Donald. WOW! He sure did save my day. So knowledgeable and kind. Best tow service I've received and I've dealt with a few tow companies. Go Donald!!! read more

Excellent service from start to finish. I had a tire go completely flat on my Chevie Tahoe and needed the spare fitted. I placed a call and Hans arrived with-in 15 minutes! He was very friendly and had a great attitude. He updated me on where he was and how longit would take for him to arrive. Amazing customer service! He arrived in time, showed me what happened to the tire, replaced it with the spare and was done in 10 minutes! From placing a call to getting the tire removed and replaced, it was 25 minutes! Absolutely awesome service. I highly recommend Ellison's Towing and if you get Hans, you'll be very impressed. Thank you very much! 5 stars all the way read more

Excellent service and a very fast and Efficient friendly tow truck guy! I can't remember his name? Maybe Ernie? Sorry. But he was awesome! Totally recommend this towing company read more

So I was in need of a new car battery so I reached out my Auto Insurance company and they referred me to Ellison's Towing. I realized that this was the same company that had provided me a new battery a few years back. Well, I must say that just like the positive service experience I had before I received the same great service today. Ciano was the technician who took great care installing the new battery. He thoroughly cleaned the terminals and made sure the new battery fit well and secured. I was happy to find that none of my car's memory settings were lost with the battery swap! Great overall experience. Thanks Ciano! read more

Ellison's Towing - Ciano @ Ellison's Towing - Towing Near Me - Mountain View, California

Out of towner here: been in the Bay Area less than a week, living down in Sunnyvale. Prius stalls out on the Stanford campus, I was blocking traffic. Alejandro comes and tows me to Menlo Park. Then when I told him I was staying in Sunnyvale, he drove me home. He did NOT have to do that, did it anyway, going way out of his way. If not, I was looking at having to find a hotel or something in Menlo Park, with no overnight bag, toothbrush, nothing. Difficult to express how grateful I was and still am. read more

I had an unfortunate experience with my car overheating, possibly due to a damaged head gasket or cracked engine block. When I initially called AAA Towing, I was forwarded to Ellison's Towing & Transport. Their dispatcher was incredibly helpful and understanding. They were quick to assist and offered to send a tow truck; however, due to a predicted wait time of 2-3 hours, I decided to cancel the service and call back the following day. The next day, I called again with hopes of a quicker response. This time, the dispatcher was just as attentive and accommodating as before. They prioritized my situation and assured me they would send someone out as soon as possible. True to their word, a tow truck arrived within the hour. The tow truck driver, Silverio Hernandez, was professional and efficient. He handled my car with care and made sure everything was secure for transport to the repair shop. Throughout the process, Ellison's Towing maintained clear communication and kept me informed of the progress. Despite the initial delay, I appreciate the responsiveness and dedication of Ellison's Towing & Transport in assisting with my car troubles. Their customer service was excellent, and I would recommend them to anyone in need of reliable towing services. Thank you for your assistance and for turning a stressful situation into a manageable one. *Please note that this is the 2nd time that I have used them. 2 years ago they helped me access my car due to my keys being left inside read more

Ellison's Towing - Towing Near Me - Mountain View, California

Ellison's drivers are very good . . . Christian Chavez got my truck out of a tight location with no damage . He's very calm and professional . Thanks Ellison ! ! ! read more

We locked the keys in our truck. called AAA and Hans was there in less than 10 minutes and did a great job getting the truck unlocked. he was very friendly and competent. read more

I shout out for Jose Mejia for being the best tow truck driver I have ever had! He is so friendly and talked me through the whole process. He went the extra mile to roll my car out to the street. He even sent a picture of the car at the mechanic! I didn't have to go with him as I had to work. I highly recommend. If you are Jose's boss reading this, please consider giving him a raise. Outstanding service. read more

Ellison's employees have 0 disregard for employee care/satisfaction. I was told by an employee on site that no one was around but him but he couldn't help me at all because he had just "clocked out" and it "wasn't his responsibility, so I needed to call dispatch. " I called dispatch and asked where my designated person was and how I was supposed to know he was on site, reporting the response given by the single employee I encountered, her response was "yeah when I'm off the clock I wouldn't have any regard for an Ellison customer either. To me that's a shame. I would value the business I depend on both for the reputation of my company and the self respect for the duty I preform. read more

Thank you Ciano Mendoza for your very prompt and courteous service. We had a flat tire on 101 during rush hour last Monday. Ciano changed our tire and then followed us to the next freeway exit to make sure that no one re-ended us. read more

Huge thanks to Daniel Manriquez from Ellison's Towing and Transport - for the tow this week. He arrived in about 30 minutes, loaded the car safely, and kept me updated all the way to the dealership. Professional, courteous, and efficient!. Would absolutely call him again. read more

After a bad day at work, I was ready to go home but met with a dead battery. I called AAA, and my day got so much better when Tevita from Ellison's arrived earlier than expected. He got me on the road quickly, and I had a smile on my face. read more

My tire ran out of life a few miles away from my destination... which was a tire place (I know right), and I called up AAA, who connected me to Ellison's towing. I sat in my car for a little bit, and they came to put my car up on a truck, and I was taken over to switch my tires. The painful experience of being towed was about as easy as it could have been thanks to Ernesto, who was super professional, nice, and took nice care of my car while he took care of everything. read more

Ellison's Towing - Towing Near Me - Mountain View, California

Got a flat tire heading northbound on 280 near Stanford. Jeff came to the rescue promptly with the most positive attitude. He got the tire replaced quickly and I was on my way. Thank you Jeff, you rock! read more

Everyone was great. From the receptionist taking calls adjusting details to Juan picking me and my Porsche up. Juan was great. He was very careful with the classic car; you can tell he knows what he his doing and that he has a lot of experience. He was able to load the car over drainage ditch!It was unfortunate the fuel lines were leaking, but I'm glad Juan was there to help me get the car to where it needed to be. read more

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We had a great experience with Ellison's towing for a dead battery this past weekend. The technician was Steven and he did an A1 job, above and beyond the call of duty. Highly recommended. read more

I accidentally locked my car keys inside and needed to get home to put my 6-year-old niece to bed. Stranded in East Palo Alto, I called AAA for emergency assistance. Tevita Lasukau from Ellison's Towing & Transport, Inc. in Mountain View arrived promptly. He was professional, polite, and respectful, and it took him less than five minutes to resolve the issue. A big shoutout and a big Chee hoo to Tevita for his excellent service! read more

I highly recommend Ellison Towing. Carlos arrived very promptly and could not have been more efficient, safety conscious and professional. The overall experience was excellent - if you're stuck with a disabled car on the side of the road - these are the people you want to call for help!! read more

The gentleman who answered my AAA call on Tuscaloosa, in Atherton whas quick, efficient, and knowledgeable. Please thank him for me. He was great at figuring out the problem being my alternator and he was extremely polite and courteous read more

The Ellison's Towing is the worst towing company i have ever seen. The store manager is very cold-blooded and arrogant. They will try their best to earn more from you. if you go to pick up your towed vehicle, make sure you go there early because they won't tell you the required documents. If you are required with 3 documents, they will tell you one at a time to delay the progress and earn one more day of storing your vehicle. Hope you won't need to deal with the Ellison's Towing company. God bless you vehicle owners. Go to other towing companies. read more

Ellison's Towing - Towing Near Me - Mountain View, California

Ugh AAA failed me this time with the towing company. I had to wait over 6 hours for the tow truck to come. Dispatch was awful and said she wasn't going to get into what happened, but long story short, the driver's truck got a flat and instead of sending out a new driver, they made me wait until the flat was fixed. The driver was super apologetic and nice, but this company needs help. So frustrating! At this point, I would have paid money to tow it on my own. read more

A big shout out to Hans, who came to our house to change a tire on our older car that has been inactive since the pandemic. We requested this via our AAA membership, and were quite pleased. Not only did he inspect the spare and inflated it to a proper pressure, but also addressed our concerns about bringing this car back to operational condition. He took the time to inspect the battery, and also diagnosed what appears to be a stuck rear brake mechanism so that we could plan ahead. Hans was quite knowledgeable, very polite and personable - a real joy to talk and work with! read more

Sorry Ellison's, but this review is for your driver, the one you hired, Lincoln. This review is old, but it's still fresh, and that's why I'm writing it. On December 2nd 2023 I discharged from the Veteran's domiciliary in Menlo Park. On that day I called CSAA for a tow of my 2nd vehicle, a vehicle I bought online, which no one should ever do, and got ripped like most people do. Well, the timing was perfect, I got a response within the time I was looking for, (I had something very important to do in an hour) Until Lincoln got lost, which is fine, it's understandable, but I'm standing in the parking lot when I see him pass by three times, he calls me as he's passing by the 2nd time, says he can't find the address, I tell him it's on the HUGE wooden sign right at the front of the driveway, he passes by a third time and finally finds it, but like I said, I really didn't care, that happens. So we're still talking when he finally sees me, as he passes by again, I tell him to look for my raised hood, he sees it, doubles back, we hang up, I get out of my car to greet him, I laughingly ask him what happened, and he exasperatedly shows me his phone, saying something to the affect of, "See, this is why I couldn't find it, it showed me the wrong address" The problem is, I couldn't understand him, like the simplest word, all I know is he pulled out his phone, pointed to the map, I laughed and said, "that's ok, you're here now, that's all that matters" He started walking back to the truck while saying something about making a call, someone else, like I said, I couldn't understand him whatsoever, but I figured he needed help so I was like, ok, and stood there by my car, after he was done, he said something to me so I walked over to hear what he was saying, and all I understood was, "I'm scared" I was like, "What?" he started his truck and said more clear that, "I'm scared" I looked him straight in the eyes and said, "Are you serious? You've got to be kidding me, I'm just standing here saying nothing" He looked me straight back in the eyes, nodded, and drove off. I immediately called back AAA to find out what the heck just happened and to get another tow since I was now running out of time, they told me I was on the "do not tow list" and they almost blew me off, like they were trying to get me off the phone, "I'm sorry sir, there's nothing I can do" I had to talk to four or five people before finally getting help, they said they would investigate more and get back to me, well, they never did, but you know what happened, after I talked to multiple people, telling them what really happened, I finally got a tow, and guess from who, that's right, Ellison's. It went from a guy who was faking it, to one of the most nicest people I ever met, this guy was totally cool, but I said faking it because it seemed like that was Lincoln's go to comment to get out of doing something, all he has to say is, "I'm scared" and he's able to get out of it, like I said, I was literally just standing there not even talking to him and got, "I'm scared" and he drove off within seconds, so Ellison's, I'm writing this because of the person you hired, I would highly suggest that you come up with a better screening process. read more

Marcus is a super professional... asome job 100 % recommend .. they helped me that was quick and easy

Timely, careful, good job! Had a tricky tow out of a garage with a bricked EV. No problem.

This morning, I realized I left my keys in the car. When I went to my car, my doors were all locked! It never happened before because I have a push start car. Usually, when I accidentally leave my keys in the car, my car door automatically unlocks itself. Anyways, I called AAA and it says my estimate wait was an hour. Literally not even 5 minutes later, Hans from Ellison's called me! I got lucky. He arrived, and he helped me within under 5 minutes. He was really nice and definitely good service! I love AAA. Thank you Hans! read more

Ellison's Towing - Towing Near Me - Mountain View, California

worst service! a tow truck got called out because my serpentine belt snapped off and my steering wheel was impossible to turn i didnt want to risk anything snapping or the car getting in worse shape so i asked the driver if he could please just drive my car straight up without turning it too hard the ramp was right in front of my car or I told him he move the truck closer in front of my car we were in a empty parking lot with all the space he needed to get the job done and more. I don't recommend this place at all read more

Polite, professional, knowledgeable. Happy with the service received from Ellison's Towing.

Gerald came to the rescue when my car battery died. I put in a service request through the AAA mobile app and he was here in under an hour. Gerald diagnosed my battery condition and replaced it just as fast. There was an app he used to show the before and after conditions of my old vs new battery. Great job and kind service! read more

As of Mar 16, 2024 they're web site reads, "We'll come to your location and install your new battery - FOR FREE!" I just called and they wanted a minimum of $280 for the service call and $180 for the battery for a total of $460. Last time I checked $280 was more than $0 aka free. read more

Even though this company is highly rated, they totally fell flat in my case. My car was badly damanged in a freeway accident at 9:30 last Saturday, and Ellison's towed my car about 45 minutes later. After I got out of the ER, I called Ellison's to ask about the location of the car. They denied over several phone calls of ever towing the car, or even getting a request to tow (which had been called in by the California Highway Patrol (CHP)). It took a call from the CHP to Ellison's to get someone to go out into the yard to confirm they had the car. i wasthen told I could go to the yard in 20 minutes to retrieve my personal items. When I arrived I was told that access would cost me $115 because "the front office is closed on weekends." I called the dispatching office to ask why they had not 1) known they had my car and 2) why I wasn't told about the weekend fees before I borrowed a car to get my things, including my house key. All I was told is "sometimes things happen." No apology at all. Then today when I got my things, an item was missing from the car. i went to the office to file a complaint, and although "there has never been a theft in our yard," the manager viewed the video and saw that the driver had taken it. She did reimburse me, but, come on! This was a full-on FUBAR. read more

"Ciano and his mentee got me going again when my vehicle needed a new battery it was at 0%.  "Ciano was fantastic! So patient and wonderful!  I had a dead battery the other morning and Ciano Mendoza came to my rescue. He was prompt, efficient, informative and professional. Please know I greatly appreciate that Ciano was so professional and made the process so painless. I can't say enough about the service that was provided. Thank you to Ciano, he deserves to be recognized" -Julie, AAA Member read more

Late yesterday afternoon I required roadside service through AAA and they sent out a representative from Ellison's Towing. Patrick arrived in no time flat and, I have to say, he was so totally upbeat, positive and reassuring. Had the problem diagnosed right away and what I thought was going to be a major issue turned out to be just dumb negligence on my part! I was back on the road quickly but almost hated to see the encounter end. It was almost worth having car trouble just to meet Patrick!! A great big THANK YOU to Patrick of Ellison's Towing! read more