Worst of the worst! This company is completely unethical. We were involved in a car accident in Palo Alto yesterday. The Palo Alto Police department contacted this company to tow our vehicle. The towed the vehicle for Palo Alto to a body shop in Morgan hill. They charge $2196.00 for a 50 mile tow. I told the drive I didn't want to pay that bill since it was outrageous. The driver said he will just impound the car and it would cost even more. They know they have you by the balls. The people in the office are even worse. avoid at all cost!!!!!! read more

Absolutely the worst experience - called them to have my car towed, but the operator said that at 12:05 pm and she is leaving for lunch and hanged up on me.... I guess mental state escaped the employee in this case, but it also reflects poorly on the whole organization. Will be calling another local company, but wanted to make sure to write this review ASAP since they are so rude read more

I didn't have a choice in towing companies but if I did, I would avoid Bill's for a couple reasons. Unfortunately my car got towed (which was my fault so I take responsibility for the payment), however rather than charging an objective amount (cost per mile driven for example), Bill's charges $5 per minute of tow time. So depending on which driver leads the tow, how fast they choose to move, which route they drive to and from, etc., they have full control of making that cost as high as possible and there is no way for the customer to know the actual time it took. Reason number 2 is time. And this is the big one. It took over an hour (and I was the only customer as it was 8:30pm) to pay and get my car back (... which makes me believe the actual tow process was prolonged as well). It started off relatively quick with checking registration and handing over my keys and payment so I thought I'd be out soon since I was the only one there. But once it got to the actual payment part, it dragged really bad. We were outside because it was after hours but the employee first needed to get a payment tablet inside, then came back out 10 minutes later. He ran the card and then went inside to get a receipt and came back out 10 minutes later. He had a pen but forgot the clipboard to have a flat surface so went back inside (I should've just said I'd use the window as a flat surface). He comes back out 10 minutes later. I think we have the payment done but he says he charged the incorrect amount so back inside he goes to get a new receipt, which you guessed it, took more time than it should have. It felt like Groundhog Day (back in and out and in and out). I will say he did give my nervous dog pets each time he came back out which was nice but it was agonizingly SLOW so I can only imagine when there is more than just one customer how bad it can be. So this review is mostly for those who have a choice in towing companies. I'd recommend going somewhere that values your time more. read more

Absolute scums! They tried very hard with their unreasonable poicies to keep my car longer, charging me $90 every day. I don't know how these people sleep at night. read more

Greg H completely saved the day by getting my car to start with ease!! He was super quick to arrive, very professional while also super friendly and efficient. Highly recommend!! read more

NO STAR! Horrible. Flat Out Absolute Greed. Predatory towing. Lack of mannerisms, Lack basic customer service. Yes they over charge. If you call early morning they already charge for a "whole day". So much for "family owned- they do not give that vibe at all. Highly surprised they are still in business but Im almost certain is the crazy amounts they charge that keep them up financially and of course the predatory towing. These folk are not for the people. Ladies and gentlemen, Today I stand before you to address an experience that many of us have faced yet few have dared to confront. It is an experience rooted in the depths of our society's greed, an experience marked by predatory towing practices that rob us of our hard-earned money. Imagine waking up early in the morning, ready to face a new day, only to find your car missing. You call the towing company, only to learn that you are already charged for an entire day, even though you have barely lost an hour. This is not just a mistake. This is a blatant act of exploitation. This so-called family-owned business, which should prioritize its customers, instead exhibits a shocking lack of basic customer service. Their employees lack the fundamental manners that any business should uphold. They treat us not as valued customers but as mere dollar signs. It is astonishing that these companies continue to thrive despite their appalling practices. Their survival hinges on the outrageous fees they impose on vulnerable individuals, and their predatory tactics demonstrate a complete disregard for the community they claim to serve. They are not here for us. They are here for their profit. We must take a stand against this injustice. It is time to advocate for fair towing practices that respect the rights and dignity of every individual. We need regulations that protect us from such predatory behavior and ensure that customer service is not a forgotten concept. Let us unite against these greedy practices. Let us demand accountability and change. Together, we can create a system that truly serves the people. Thank you. read more

Sadly, a damsel in distress got scammed today. AAA is looking into this matter. AAA informed me that if the vehicle weighs 14,001 pounds or over, it would be considered a commercial tow and that that bill of $280 per hour would be taken up privately between me and the towing company. If it's 14,000 lbs or below, AAA covers the tow. My Ford Cargo Van E150's GVWR is 7,000 lbs. That's what shows on the side door. See photo. The tow guy showed up, looked at the side door, and immediately told me it would cost $280 per hour, starting from his tow yard, to my mechanic's (which was 6 mi from where vehicle was stuck), and back to his tow yard. He quoted me 2 hrs. I told him my vehicle doesn't weigh any where near 14,001 lbs, with or without cargo. I had wall art and pillows and beddings. He said because there's cargo it works automatically be an out of pocket expense and that I would need to take that up with AAA because he doesn't want to deal with disputes between him and AAA, as he claims AAA won't authorize his reimbursement. Because this is the second tow truck that arrived (the first one that was dispatched wasn't big enough to tow my vehicle to the final destination, so they did what's called a "safe tow", which took the vehicle off the freeway off-ramp to the gas station a couple of hundred feet away) and I had to wait almost an hour for the second tow truck, at that point I didn't want to debate any longer. He hooked up my vehicle and took it to my mechanic. Before he dropped it off his bed, he asked for my credit card and then emailed me the receipt. He took photos of my vehicle with his iPad and submitted them to AAA. I called AAA again. They received the photos and deemed that the vehicle was not a special case so I never should've been charged $560. It's not a commercial vehicle and wouldn't weigh anywhere close to their weight limit. AAA told me to go to their AAA website to complete their reimbursement request form so I can get my money back. They're sending this case to their Member Provider department or whatever they called it. So did my car get towed properly? Yes. No complaints there. But did this towing company advantage of me? Yes, they did. I don't normally complain. I always give people the benefit of the doubt. But my husband said people deserve to know this. All of this happened during Covid-19, when a lot of people have been out of work and income. I had just gotten back to work again. I'm grateful AAA informed me right before the guy arrived. I don't know who to blame: him, his company, or my naïveté. Sad. read more

Bill's Towing - Towing Near Me - Mountain View, California

See all

Worst towing company in the Bay Area. Rude employees. They literally hold your car hostage. They overcharge and have the worst customer service. Seriously hoping they go out of business and someone calls them out on their borderline illegal and shady behavior and business model. read more

DO NOT GO HERE!!! I was in an accident that wasn't my fault and now I had to come in to face two disrespectful and rude male employees that made my first crash one to remember in an even worse way. Thanks to Jay, he told me "what do you expect? for me to hold your phone forever?" when I wasn't even addressing him in conversation. I had a broken hand and a sprained shoulder and he had the audacity to rush us for information even though we waited 20 min infront of their door for help. Another employee was rude to my MOTHER after we didn't bring a card key for our tesla because it doesn't need one, saying, "Now you better know what to do for next time." Driver also manipulated us to drop off our car at the towing yard instead of our house, then charged $922, just for leaving it there :) I know my review won't change anything, but I really hope those who are already in distress from an accident AVOID THIS PLACE AT ALL COSTS. Be ready to lose more money after dealing with their greed. Also, they expect you to do to all the communicating with the insurance company and give you ZERO help and shame you if you don't know. Before I go out I always have tips set aside for all workers who assist me and for the first time I am glad I kept my money. read more

The service is really bad. The people are very unfriendly. When there're a line, no one cares how long customers will need to wait.

These guys are prompt, professional, respectful and honest. The "1 Star" reviews are clearly from Asshats who want something for nothing. They went out of their way to ensure I was taken care of. HIGY recommend them! read more

I was locked out of my car and it was past 9pm when I created a lockout service request through Geico Roadside assistance. Daniel H. was very quick to respond and was there to help me within 30 mins. He unlocked by door skillfully and without damaging anything in the car. Much appreciated and highly recommended! read more

I've been meaning to write a review for a long time. I haven't written many reviews so it's usually if I really hate or really love a place. This place is beyond TERRIBLE. DO NOT GO HERE IF YOU DON'T HAVE TO!!! Call the police if they don't cooperate, and I'd looked the laws about towing. You can check the DMV website easily. I agree completely with the other complaints. Also, Ike, driver number 44, is a horrible person. I don't understand how he stays employed. He's rude, condescending and an angry person. read more

Just had an amazing experience with Greg Herrera at Bill's/Family Towing. Had a truck break down in Milpitas and needed to get it back to Cameron Park (a long haul project). Greg was on site for the initial hookup in 20min then immediately on his way to my place to drop the truck. Incredibly professional, knowledgeable and friendly. We had a first rate experience and highly recommend Greg and his team at Bill's & Family Towing in Mt. View. read more

Bill's Roadside Assistance in Oakdale responded to our AAA service request. Upon arrival, the tech snapped off two door handles attempting to find door locks which did not exist on the passenger side. Bill's refuses to take responsibility for damages of $200 to repair. Do not recommend - poor quality work. read more

although the inconvenience of having to pay for release and car towing, gray was informative and provided good customer service. Went above and beyond. Thanks again. read more

You know, if you have to be towed, at least get towed by really nice people. So I parked in a towaway zone. And was out of town. And came back to a hefty fine. Everyone I dealt with at Bill's Towing were nice as can be. The guy who helped me find my registration (apparently necessary for the police to release the car) buried in the glove compartment. The front desk man who fielded my request for a discount with a knowing smile and apology that the city of Palo Alto-- not Bill's Towing-- set the rates. And Bill! The actual Bill of Bill's Towing was kind enough to put on my new California license plates and wipe off all towing related injuries from my car. So if you must make poor choices in the parking arena of life, fingers crossed that Bill's Towing Service is the bunch to house your car. read more

It's pretty crazy when you give a towing service more then 1 star. In this case it's pretty much deserved. I called my insurance company and they had Bills Towing meet me at my house where I had been having battery problems for a while. Up rolls George! The friendliest tow guy I've met. He tried to help me with my battery, but to no avail. I had blown a fuse... lame. George towed me to my local shop, let me ride in a very luxurious tow truck cab (seriously, it was pretty comfy and clean) and even told my mechanic what he thought was wrong with my car. A+ George! You're awesome. read more

When it comes to picking a company to trust your vehicle to at its most vulnerable time you could do no better than Bill's Towing. From the start when Nada answers she puts you at ease & makes things a lot clearer. If your lucky you'll get Marvin. He's so nice. You'll feel confident & secure knowing he's helping you. Thanks guys!!! read more

I love bill's they are great my dad worked for them back in the day and knows bill i always recommend bills me and my boyfriend needed a tow the other night and bills got us a good driver we got a flat bed the driver was nice his name was pama he was a great driver and did a excellent job thank you bill and your team read more

Geico sent Bill's to me after I got a flat tire. The original wait time was 45 minutes, which is reasonable for towing. They ended up over an hour late, more than twice the original estimate, and didn't even bother letting me that they'd be late. I had to call them and see what's up and even then, they could not give me an ETA. Use another service. If your auto insurance assigns Bill's to you, you can call them and ask for a different company. read more

The owner & his employees sucks. He wouldn't give me any information on or who had my vehicle he wouldn't provide any information if he even had. Hes rude as hell. He told me to pop $700 for the release and made he had the car but since it wasn't his car to figure it out on my own. I wouldn't even use him with my car insurance. Very disrespectful. read more

Can't say enough good things about Bill's Towing Service. I heard a loud popping sound and then smelled rubber so I pulled to the side of the freeway and called them thinking I had a flat tire. Turns out a plastic part under my car had come loose and was dragging on the freeway. The company helped me get to safety and then wired my car part back to my car. The employee the company sent out was kind, street smart (cars were racing by pretty quickly on the freeway!) and a great problem solver. I hope not to need towing company services for a long time to come but would recommend Bill's Towing if you ever find yourself stuck on the side of the freeway. read more

Great service. I needed to tow a Mercedes SL. They came in the time frame promised. They came out with the flatbed and got it on the truck ASAP. Samuel was great; friendly and professional. read more

This review is for the driver by the name of Dave. He is a jerk. He dropped off a vehicle at our business. He blocked off my place of business. He was very rude and would not move the vehicle after we politely asked him to move the vehicle into a different location. His words were we got paid to drop it off here and just left. I could not believe the amount of disrespect that came out of this man's mouth. I would never recommend this tow company. read more

I had a terrific experience with my towing request. I had a new employee named William, show up being very professional, knowledgeable, and went beyond the call of duty. He's an excellent person, worker, and I'm a very satisfied, and grateful customer. He did a few things willingly to accomplish the task and help me to not have to struggle with the car. It is very noticeable that this worker is a keeper, an excellent person, and worker. read more

It's either wonderworking or black magic, I am not yet decided. Our car got stuck near Stanford shopping center and we tried all possible simple solutions, as in faulty battery, overheat, the entire phone book knows what, because we called all our friends in a row. No workshop or towing service responded ("it's a gas station, the garage is closed, sorry...") until They came and FIXED it. Just got in and STARTED IT. Saved us from a messy, busy, painful day we almost got prepared for... Charged us nothing and wished us a safe drive. Just magic. read more

These guys are the lowest on earth and I hope no one on here gets there car towed. They charged me $377.00 for a tow less then 2 miles plus an $80 fee after running around trying to get a release for my car. They did not give me a call or heads up and simply just took my car! Please STAY AWAY I am warning you. Rude on the phone and in person! Mind you this all happened in less then 4 hours. Are you kidding me $377 for less then 4 hours and less then 2 miles? JOKE!!! Yelpers STAY AWAY. read more

I went to Bill's Towing to recover a vehicle for my late fiancé, who passed recently - and the entire staff was atrociously unprofessional, rude, crude, or socially unacceptable. I'm not sure what their motives were (maybe to keep the vehicle long enough to force it into a lien situation so they could assume ownership?), but they tried EVERYTHING to prevent me from leaving with my fiancé's classic 69' Toyota Landcruiser. They were totally aware that he had passed away, and I was floored by the complete and utter LACK of respect for the sensitivity of these circumstances. While waiting for them to fumble around and deliberately delay - claiming the manager, Ike, was unavailable, I sat in the lobby area listening to an off-duty employee banter with the receptionist about the most inappropriate topics of conversation - cursing loudly with every other idiotic word. Then this "Ike" character comes in like a total prick, talking down to me with the most offensive and even hostile attitude, tone, and body language; takes a look at the legal affidavit the estate attorney had prepared which authorized me to recover the car, and declares that it's not adequate. He demanded a "power of attorney" which doesn't even exist for someone who is deceased. In his ignorance, he then demanded a letter from my fiancé's attorney. Umm...He doesn't HAVE an attorney because has DIED!? Duh!?! Nor did he even have one when he was living - he WAS an attorney! Then Ike proceeded to throw my fiance's death certificate on the counter like it was a piece of garbage saying, "This is nothing to me!" and demanded more and more documentation. Luckily, the estate attorney was finally able to email over all their demands. At the end of it all, it came down to the receptionist contacting the owner, verifying the signatures on the Will matched those on file. Literally TWO HOURS and LOTS of TEARS later, I left with the vehicle. Totally agree with Jekara's review on both points: - total scum of the earth AND... - Ike, driver number 44, should really be punished for how unprofessional he is. His conduct is beyond deplorable. Disgusted. read more

My car was in an accident and towed by this company. The repair shop came to retrieve the car but there was no on-site employee authorized to release my car during normal business hours. The receptionist explained that all the drivers are out clearing illegally parked cars at a farmers market. The repair shop was unable to pick up my car and had to send a second two truck several hours later resulting in additional fees. This unacceptable business practice by not having proper staff working during business hours resulted in a delay getting my car fixed. read more

Just got my car Jumpstarted . I asked ahead of time if they took cards, they said yes. Tow truck arrives on time. Gave him my card and he started copying the numbers down including the code on the back. I said I didn't want my card to be copied and to use the phone . He takes offence and replies " do you have something to hide? . We are a business buddy" . Just an unnecessarily unpleast experience. Jump start car , charge me , leave your shitty attitude at home and we all go home happy. read more

I used Bill's Towing to move a car I had in storage. The driver Samuel was professional, courteous, and friendly. I liked that he carried a factory Porsche tow hook in his truck. I've had other tow guys need to crawl under the car and tie a rope to the suspension arms because they didn't have the right tools. Bill's is a little cheaper than Ellison's, but I'd use them again even if they cost more. read more

From start to finish a pleasant experience. Only waited 30 minutes for a truck after talking to a friendly staff member. Tow driver was also very nice, and handled the tow very well despite it being in a difficult place (underground parking lot with tight corners, low height). Even triple checked to make sure it wasn't something we could fix without going to a mechanic. Tow vehicles were very clean (hitched a ride with the driver) and well equipped. I'll use them again if my car ever dies! read more

It had been awhile since I had my car properly serviced. This became very apparent when it wouldn't start. I think the battery is shot. Neither of us is very mechanically inclined so Hubby says he's heard of Bill's Towing from his car's service garage and suggests I call them. I'm all for that because even though I have AAA, a recommendation takes a lot of the "iffy" variables out of a tough situation - a little paranoia at certain times is healthy. A no-nonsense call takes place to Bill's Towing with location and conditions described and a truck to be dispatched asap. Ike shows up (early !?) with a big truck and proceeds to quickly and professionally secure and tie down my car for the move to the shop. No cutting corners this time, along with a new battery, my poor car is going to get serviced too. I get a very courteous ride to the garage as well in the air conditioned and spotlessly clean (yay) truck cab! After unhitching my dead car, Ike helped the mechanic push it into the garage. Hmmm...chivalry is not dead. With service like that, if my car ever breaks down again between here and Sacramento, I'm calling Bill's Towing first. read more

Called Bill's Towing because my car wouldn't start; I had assumed it was a starter or ignition problem. The driver from the service arrived 30 minutes after my call and proceeded to test the battery even though I assured him that I had tried to jump the car. Long story short, he was able to save me $15 because was able to jump my car and didn't have to tow to a service station and even diagnosed the battery problem as poor connection (and also told me that the engine was squealing because the belts were a little loose). read more

I've used Bill's towing twice now and they have been great both times. Super friendly and reasonably priced. The driver even went above and beyond and helped me push the car into a spot the truck couldn't get. read more

Great, professional, friendly, fast service! This place is amazing and the people who work there take pride in what they do! If you need anything call this place, they will take care of you and treat your car like their own! As a woman I get nervous when dealing with my car that I will be taken advantage of, but this place makes you feel incredibly comfortable! I couldn't be happier! read more

I had a really great experience with Bill's Towing Service. They arrived at my location super-fast. The driver was extremely friendly and the truck was very new looking and presentable. They jump started my car quickly and had me on my way! Will definitely use them again! read more

I have absolute faith and trust in this company. Nada, C.J, and Marvin were extremely helpful with pleasant service to match. Smooth operation and great atmosphere. Thank you! read more

The driver come very fast and very nice. Very Professional and friendly. If I need help I will call this company again. Thanks a lot.