Jones Junction Body Shop - A Constructive Critique of the Windshield Service Experience…read more This review is offered with the intent to help Jones Junction Body Shop strengthen its customer experience practices. While the requested windshield replacement was eventually addressed, the process revealed avoidable breakdowns in communication, service awareness, and customer engagement. This is not a complaint, but a call to action--rooted in the hope that no future customer will endure a similarly disappointing experience. On July 22, I spoke with customer service and promptly emailed the VIN for my vehicle so the shop would know precisely what parts and services were required for the windshield replacement. The next day, July 23, I received confirmation via email that appointments were available on Monday, Tuesday, and Wednesday, and I scheduled service for Monday, July 28. I was assured that the work would take only one day, so I arranged for a rental car through the Body Shop. I arrived punctually at 7:28 AM on July 28. The employee handling my service write-up did not introduce himself, nor were any business cards present at his station. The write-up was complete by 7:41 AM. I was then told to wait in the customer lounge for a rental car representative. By 8:00 AM, no one had arrived, so I returned to the service writer, who vaguely gestured toward a woman across the room. She also did not introduce herself or offer identification. I told her I would return later that day to collect my vehicle, as previously informed. I came back at 5:20 PM expecting to pick up my car. The woman at the main counter--also unnamed and without any identifying information--checked the system and informed me the work was not finished because the windshield required calibration. This came as a complete surprise, given that I had supplied the VIN ahead of time. She explained the calibration would be done the following day. While another employee at the rental desk--who overheard the exchange--said the rental would be extended at no extra charge, the failure to communicate the delay beforehand left me frustrated. Although I later obtained the names of the individuals involved, I've chosen not to include them here. The issue, as I see it, lies not with specific employees but with the overall culture of service at the shop--something that leadership must take responsibility for. Impact on Customer Perception The experience eroded my trust in the shop's professionalism and customer commitment. While all three staff members were cordial, they were also notably impersonal and transactional. Not one person introduced themselves by name or made an effort to ease the situation. This absence of basic human engagement reinforced the sense that I was dealing with a system, not people. Moreover, the failure to anticipate the calibration requirement--despite having my VIN--suggests operational carelessness. Such oversights don't just delay service; they communicate that the business is not paying close attention. When these moments compound, customers begin to wonder whether they are truly valued. The most striking conclusion I came to was this: an artificial intelligence platform could have delivered better customer service--accurate, informative, and even empathetic--than what I experienced that day. That's not a compliment to AI; it's a warning signal to the business.

If I could give zero stars, I would…read more We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones' Hyundai after the engine suddenly seized due to metal shavings in the oil pan--a known issue that led to nearly 1,000,000 cars to be recalled. We maintained the vehicle exactly per the manufacturer's specifications, so we assumed Hyundai would stand behind their product. Instead, we learned about the recall after the fact, because Hyundai never notified us. When we contacted Hyundai Corporate, including Niveditha (Hyundai Corp representative), we were told that despite the recall they would not cover the full replacement cost--the best they could offer was a 70/30 split. We reluctantly agreed because we needed the vehicle back, but it felt like we were being held financially hostage over a known defect. It gets worse. Both Hyundai Corporate and Jones' Hyundai repeatedly referred to the replacement vehicle as a "loaner." At no point, did anyone disclose that this was actually a rental for which we would be financially responsible. Once our Santa Fe was ready, suddenly we were informed that we were being charged for the rental fees. There is a very clear difference between a loaner (provided by the dealership at no charge while warranty/recall work is completed) and a rental (at the customer's expense). Referring to a rental as a "loaner" is not a misunderstanding--it is misrepresentation. We trusted Hyundai and Jones' Hyundai to handle a recall ethically and transparently. Instead, we experienced: Lack of notification on a serious safety recall Refusal to fully cover a defect-caused engine failure Misleading communication about a "loaner" vehicle Surprise charges after the work was completed This has been the most frustrating, misleading, and frankly dishonest dealership/manufacturer interaction we've ever had. A recall exists to protect consumers--not to create opportunities to shift costs and play word games. Hyundai had an opportunity to make this right. Instead, they showed us exactly how little they value their customers. We will never go to any Jones Junction Dealerships to purchase another car, and we will warn others accordingly.

When I saw that someone had ripped down the left side of my car in a parking lot, I was, um,…read moredisheartened. She came back to her car and we gave the police officer our info and got an accident report. Brian, a friend, had suggested ACC near BelAir MD, saying had had some work done there and it was excellent. OK they're a bit farther away than I'd like, but after I got my estimate and check from the other driver's insurance company (Geico) I headed out. ACC people couldn't have been nicer. Karis took care of me and guided me through the process, even contacting Enterprise for my rental. I was told it would take 7 days to do the work. I left with the rental and got a call on the 7th (working) day that the car was ready. It had been snowing that day and the TV stations were saying, if you don't have to go out, don't! I didn't. I drove up the next morning, topped off the rental tank, and dropped it at ACC, Karis said they would contact Enterprise. I didn't have to. Excellent! I got a call from Enterprise later that day saying they had the car and everything was OK. My only kink with them was in picking up the rental, I had to wait about an hour because they didn't have any cars at the location. Not a big deal, but I would have thought they would. Geico (her insurance) , btw, couldn't have been nicer on the phone throughout the whole thing and even emailed their estimate documents to ACC, so I didn't have to forward mine. ACC wanted them in advance so they could order any parts needed. I don't have a fax machine any more and that would have meant I needed to scan in about 8-9 pages and send them by email. When I called my contact at the local geico shop, he forwarded that to me and to them. I called ACC to make sure they received the info and was told they had not. I asked Bob to check his spam folder, and there they were. A special nod to Kim, the owner, for how clean the shop is and the designer furniture for clients to sit on. :) Attention to detail!

Would not recomond this shop.Very disappointed . Took my truck in for some simple paint work and…read moreduring the repair they caused some damage to the sourounding area. When I confronted them all they wanted to do was argue with me make excuses and talk down to me and refused to take responsibility for the damage they caused. Poor costumer service, poor communication and shotty work

We learned from a bad experience with a collision shop in Aberdeen that who you chose to repair…read moreyour car/truck/suv matters. They are not all the same (even with high ratings). All Pro Auto Body was professional in every way. For confidence in your choice and satisfaction in your repair- we highly recommend All Pro Auto Body.

I can't believe the way All PRO AUTO BODY LLC.in…read moreFallston,Maryland handled both my vehicle and me. I am extremely dissatisfied with my experience. They have Terrible working ethics Unsatisfied Customer

VP Auto is a top knotch shop and they do excellent work. After researching local body shops in…read moreHarford County, I chose VP Auto and I am so pelased with their work and customer service.  I am careful with where I take my car because there are TOO many shops and dealerships that do bad business.  The insurance adjuster tried to sway me to choose someone within their "network" and recommended a shop that has a terrible reputation with locals.  VP Auto was not part of All State's shop program and I actually preferred that.  Basically the only difference with these preffered shops is that All State gives them referals and in return All State recieves special rates. Additional work gets approved right away whereas other shops would have to wait a day or two or three for approvals which is NO big deal.  Do you want a body shop that works for you and your best interests or the insurance company's best interest? VP was thorough with my car and took no short cuts. They found additional damage and had no trouble with getting it approved by All State. Mitch kept me in the loop the whole time so I was never in the dark.  They made this process painless and it was nice to do business with a company I could trust. Also, I called 5 body shops before discoving VP Auto. I asked each of them a couple of simple questions about the process and specifically, what they look for in typical rear end collissions. Everyone I spoke to was rude and none of them made me feel good about doing business with them.  It was beyond dissapointing.  Luckily I found VP and when I called I spoke with Debra.  I was immediately impressed with her customer service.  She was friendly, up front and knowledgeable.  She walked me through the process and had a good understanding of what goes into a rear end repair. Both her and Mitch exceeded my expectations.  Thanks VP! Amber Pirog 2012 Subaru Wrx

VP was fantastic to work with after I was rear ended. The friendly and knowledgeable staff,…read moreespecially Mary Jane, made it easy to navigate the issues with the damage and insurance company. Thank you for all the help.

I had an excellent experience with NO 2 Auto Tech in Bel Air. He did a great job welding my exhaust…read morepipe back to the muffler and also cleaned the mass airflow sensor, oxygen sensors, and throttle body. He went above and beyond by cleaning the corrosion and oxidation from the top of my battery at no additional charge. Very professional, knowledgeable, and thorough. I'm extremely happy with the quality of his work and service. I highly recommend NO 2 Auto Tech for anyone looking for honest and reliable auto repair!

I usually don't write a reviews but this place deserves a review…read more I've been bringing my cars to this shop for over a year now, and I couldn't be happier with the service. The team is super knowledgeable, honest, and very easy to communicate with. They've saved me a lot of money compared to other places, and I really appreciate how they take the time to explain everything clearly. After having many bad experiences at other mechanics, I finally found a shop I can truly trust. I'll definitely keep coming back here for all my car needs. Highly recommended to anyone looking for a reliable and skilled mechanic

I took my truck to two paint body shops (Bob Bell Nissan & Canby). Bob Bell, which I bought the…read moretruck from tap danced around and did not give me a quote or how soon that I could drop it off for the repair. They did tell me to drop it off and rent a car and they would try to fit it in their schedule. Then I took the truck to Canby in Aberdeen to get a quote, Tim came out to give me an estimate. He saw the minor damage and had his painter come out and buffed the issue out of my paint immediately and did not charge me a penny!!!!! Talk about customer service!!!!!!!! Canby all the way from now on.... I will take all of my work to them from now on, thank you very much Canby & Tim....

Canby motors, Handled my car repair with ease. They worked directly with my insurance company. I…read morereceived daily follow up text messages letting me know the repair process, and my vehicle was ready earlier than they originally promised. I even got a phone call from the manager, Michael Armetta a few days after I picked the vehicle up to make sure that I was happy with everything.

A place that you can take your vehicle and know that it is going to be taken care of and that you…read morearen't going to be pressured or coerced into getting things done that don't need to be done. Sean is such a terrific person and he is very much focused on helping you maintain your vehicle. He doesn't try to upsell you things and is always honest with you. He does a great job of explaining the things that he is doing to your car and is very reasonably priced for the service you get. He does oil changes, tires, alignments, bodywork... you name and he will take care of it. There is a night key drop off for your convenience as well. He does get booked very quickly so be sure to call and get an appointment (a testament to how wonderful of a job he does since people are willing to wait to get their vehicle in with Sean).

Sean always takes care of me when I bring my vehicles in for repairs. Great communication and fair…read morepricing. Body work is outstanding also. Real eye for detail. I finally found a place I can trust and won't gouge me on pricing. Highly recommend for all your automotive needs.

So to preface this, I did not actually end up getting body work done, I appreciated their business…read moreas a whole and particularly Rebecca was helpful and patient, if circumstances allowed I would have given them a shot

Took a few extra days than expected, but they did a great job in a timely manner. Good…read morecommunication.

I've taken my car here three different times, and each experience has reinforced how impressed I am…read morewith both the quality of their work and their integrity. The first time, my check engine light came on. They couldn't fit me in for a full appointment for a few weeks, but they still had me bring the car in to run a diagnostic and make sure it was safe to drive. After checking it out, they told me they believed it simply needed an oil change. They didn't charge me anything for the diagnostic, and they were right--once I got the oil changed, the check engine light never came back. The second time, I brought my car in for a different issue. They were thorough, completed the work in a timely manner, and charged a fair price. About a month later, I started experiencing similar symptoms again, so I brought it back. They dug a little deeper and discovered a nest inside the system that was blocking the drain. They spent over an hour fixing the problem, getting completely soaked in the process. When it was time to pay, they told me there was no charge because they considered it related to the previous repair. I can't say enough good things about this company. It's rare to find a business that combines excellent workmanship with this level of honesty and customer service. They've earned my trust, and I wouldn't hesitate to recommend them to anyone.

Great service, reasonably priced, family owned and they treat you like that…read more Years of experience all in one place. If you aren't going here for your auto repair needs you are wasting your time and money.