Justin at Firestone delivered exceptional customer service!!…read more I had an outstanding experience at Firestone thanks to Justin. From the moment I walked in, he was incredibly friendly, patient, and professional. He took the time to clearly explain everything about my vehicle and made sure I understood my options without making me feel rushed or pressured. What really impressed me was that Justin went above and beyond to help me save money. He helped me find a coupon and took the time to explain the promotions they had going on so I could get the best value. Great customer service is hard to find these days, and Justin truly stood out. Firestone is lucky to have someone like him representing their company. I will definitely be returning to this location because of the excellent service I received.

This review reflects my mother‑in‑law's experience (and our family's) after more than ten years of…read moretaking our vehicles to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD. After this most recent visit, that long relationship is over. The trust she had in this location has been completely broken. An A/C diagnostic was scheduled three weeks in advance. When she arrived, she was casually told the A/C technician "would not be coming in." No courtesy call, no attempt to reschedule, no acknowledgment that the entire purpose of the appointment was to fix an A/C system that was failing. After rescheduling, they kept the car for five hours and then claimed the repair was complete. John, the current store manager, told her that a full A/C kit was needed and had been installed -- and charged us for the entire kit. A second Firestone location later confirmed the truth: the kit had only been partially replaced, and the A/C still blew warm air. The shop kept the old condenser (see photos) in our vehicle even though the kit provided a new one. That is not completed work. It is negligence. The pattern is impossible to ignore: constant upselling, disorganization, poor communication, and now outright dishonesty -- led directly by the store manager. After years of loyalty, this is how they chose to treat a returning customer. We have filed a formal complaint and are requesting a refund. We are also sharing this experience so others in the Bel Air area don't go through the same thing. One star is generous. Zero would be more accurate.

If you are in search of a top notch, easy to deal with family owned golf cart dealer and repair…read morecompany, look no further than C & C Golf Cards in Bel Air, MD. Here's our first experience. My husband and I were checking out the golf carts displayed at their booth at our local RV show recently. One of the reps, Chuck, spoke to us at length about a cart we were interested in. He was very informative, as we are first time buyers. Not once did we feel pressured to purchase. However, we put our deposit down on the golf cart at the show and then a week later, went to their shop to complete the deal. At that time, Chuck went over more of the cart with us as to it's care, etc. and we felt very comfortable and excited to leave with our 'new to us' golf cart knowing that Chuck and C & C Golf Carts were there for us and any questions or needs we may have in the future.

Great experience. The dealership was very helpful and gave us a good deal in a great new golf cartread more

Miss this place Dave was top notch and always pulled through no matter what! One of a kind guy ,…read moremechanic,& business.

States they practice covid restrictions but yet don't have any type of covid signs and none of them…read moreare wearing mask so where is the covid protection really relying. Don't go here if you are from out of state and are stranded they definitely won't help. Save your money and go elsewhere.

I needed tires. They gave me a great price and service. Put them on my vehicle. No problems…read more It was nice dealing with a local company.

Always reliable and responsive. Good prices, quality work. I trust them to do what's needed and…read morenothing else.

Answered the phone right away, super honest, was able to help up front when another Firestone…read morenearby gave me the run around. Adam G was had unParalleled competence and expertise on my rare vehicle. And they were able to get my tires from another store. Will be giving them my business in the future!

Had a slow leak a few weeks ago. They fixed my tire in just a few minutes. I was also looking for a…read moreprice to replace all four tires. Great price and the service writer told me that a sale would be starting in a few weeks so I could save more $! When I came in for my tires, I asked them to check the brakes. They did and told me that they had some life left in them. Appreciate them not trying to get me to do unnecessary work. I had been told by the dealer ( had a recall to have fixed) back in the winter that I needed all new rotors and pads plus so much more. Obviously the dealer was doing the usual scam to get a woman to think she needs extra work! Thank heaven for this firestone dealer. The staff are so nice, pleasant and honest! I plan to keep coming to this firestone for my auto work!

Excellent service and feedback. They go above and beyond expectations. Thankful to be close to…read moreForest Hill.

Caution, do NOT take your car here! I was naive enough to bring my VW GTI to this mechanic and…read morehighly suggest harco drivers avoid making the same mistake I did. My experience was a simple oil change that they took 90 min to perform and when I asked why the check engine light was on, they told they didn't know and to put black electric tape over it to cover. If they were the last mechanic on earth, I'd opt to ride my bike. Be warned and go elsewhere.

Amazing customer service! Literally some of the best in the business. Came in for a flat tire. the…read morenicest people. Genuine white glove care and respect.

Woot!. Kudos to the guy named Steve at the one in Bel air, Maryland, as the place use to be a NTB,…read morebut now is Mavis. He got me in as soon as I got there and I was done before under an hour. Him and other employees made sure I was taken care of and for a descent price of a regular oil change. Good job Steve!.

As anyone who follows/reads my reviews on Yelp or Google, you know that I am hyper-critical of…read morecustomer service, quality & value. The Pep Boys location on Baltimore Pike, Bel Air, MD, really-nailed BOTH! Mgr. CJ Herron & Svc. Advisor Julie Ament were both ACES. Brought my wheels for tread wear warranty on new vehicle Michelin tires. They examined my tires (tread, dry rot, etc.) and wrote up a report for Michelin which was accepted for pro-rating. Subsequently purchased new tires and alignment from Pep Boys, which had CJ picking up and delivering my vehicle with its new rubber. Great job! Highly-recommend these folks and location.

I called and explained problem with my daughters car. Dash Light indicated low tire pressure. Most…read morelikely a very slow leak. Appointment was scheduled (very soon) The tire was repaired with a fair cost. Bill C Jarrettsville MD

My car was sounding funny when I put on brakes. I was able to get a 6pm appt at 5pm. They had it up…read morein the garage in no time. Diagnosed it. And then able to fix for what I feel was reasonable price. And I was all ready to go in about 45 mins! I'm so thankful! The man explained the problem to me and showed me on my car which I appreciated. Highly recommend!

I was sent to this location for a car alignment. A young gentleman named Daquan had answered the…read morephone when I called to verify my appointment and he was the most pleasant person I have encountered when seeking these types of services. When I arrived for my appointment, he had a pleasant smile and beautiful personality. These are the type of people everyone needs to hire. You keep being great Daquan!!! The waiting room isn't fantastic but I didn't mind because of the service.

VP was fantastic to work with after I was rear ended. The friendly and knowledgeable staff,…read moreespecially Mary Jane, made it easy to navigate the issues with the damage and insurance company. Thank you for all the help.

Mitch, the owner & his staff are wonderful and very professional. They are honest and so very…read morehelpful in all aspects of your car repair. My car was still drivable, so we decided to order all of the parts my car needed ahead of time. Once the parts came in, they painted them. With all this prep work done, they took only one day to do the work instead of the original two days. If I need any other body work to be done, it is the first place I will go to. I highly recommend them. They made this whole process a very painless one.