Jones Junction Body Shop - A Constructive Critique of the Windshield Service Experience…read more This review is offered with the intent to help Jones Junction Body Shop strengthen its customer experience practices. While the requested windshield replacement was eventually addressed, the process revealed avoidable breakdowns in communication, service awareness, and customer engagement. This is not a complaint, but a call to action--rooted in the hope that no future customer will endure a similarly disappointing experience. On July 22, I spoke with customer service and promptly emailed the VIN for my vehicle so the shop would know precisely what parts and services were required for the windshield replacement. The next day, July 23, I received confirmation via email that appointments were available on Monday, Tuesday, and Wednesday, and I scheduled service for Monday, July 28. I was assured that the work would take only one day, so I arranged for a rental car through the Body Shop. I arrived punctually at 7:28 AM on July 28. The employee handling my service write-up did not introduce himself, nor were any business cards present at his station. The write-up was complete by 7:41 AM. I was then told to wait in the customer lounge for a rental car representative. By 8:00 AM, no one had arrived, so I returned to the service writer, who vaguely gestured toward a woman across the room. She also did not introduce herself or offer identification. I told her I would return later that day to collect my vehicle, as previously informed. I came back at 5:20 PM expecting to pick up my car. The woman at the main counter--also unnamed and without any identifying information--checked the system and informed me the work was not finished because the windshield required calibration. This came as a complete surprise, given that I had supplied the VIN ahead of time. She explained the calibration would be done the following day. While another employee at the rental desk--who overheard the exchange--said the rental would be extended at no extra charge, the failure to communicate the delay beforehand left me frustrated. Although I later obtained the names of the individuals involved, I've chosen not to include them here. The issue, as I see it, lies not with specific employees but with the overall culture of service at the shop--something that leadership must take responsibility for. Impact on Customer Perception The experience eroded my trust in the shop's professionalism and customer commitment. While all three staff members were cordial, they were also notably impersonal and transactional. Not one person introduced themselves by name or made an effort to ease the situation. This absence of basic human engagement reinforced the sense that I was dealing with a system, not people. Moreover, the failure to anticipate the calibration requirement--despite having my VIN--suggests operational carelessness. Such oversights don't just delay service; they communicate that the business is not paying close attention. When these moments compound, customers begin to wonder whether they are truly valued. The most striking conclusion I came to was this: an artificial intelligence platform could have delivered better customer service--accurate, informative, and even empathetic--than what I experienced that day. That's not a compliment to AI; it's a warning signal to the business.

If I could give zero stars, I would…read more We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones' Hyundai after the engine suddenly seized due to metal shavings in the oil pan--a known issue that led to nearly 1,000,000 cars to be recalled. We maintained the vehicle exactly per the manufacturer's specifications, so we assumed Hyundai would stand behind their product. Instead, we learned about the recall after the fact, because Hyundai never notified us. When we contacted Hyundai Corporate, including Niveditha (Hyundai Corp representative), we were told that despite the recall they would not cover the full replacement cost--the best they could offer was a 70/30 split. We reluctantly agreed because we needed the vehicle back, but it felt like we were being held financially hostage over a known defect. It gets worse. Both Hyundai Corporate and Jones' Hyundai repeatedly referred to the replacement vehicle as a "loaner." At no point, did anyone disclose that this was actually a rental for which we would be financially responsible. Once our Santa Fe was ready, suddenly we were informed that we were being charged for the rental fees. There is a very clear difference between a loaner (provided by the dealership at no charge while warranty/recall work is completed) and a rental (at the customer's expense). Referring to a rental as a "loaner" is not a misunderstanding--it is misrepresentation. We trusted Hyundai and Jones' Hyundai to handle a recall ethically and transparently. Instead, we experienced: Lack of notification on a serious safety recall Refusal to fully cover a defect-caused engine failure Misleading communication about a "loaner" vehicle Surprise charges after the work was completed This has been the most frustrating, misleading, and frankly dishonest dealership/manufacturer interaction we've ever had. A recall exists to protect consumers--not to create opportunities to shift costs and play word games. Hyundai had an opportunity to make this right. Instead, they showed us exactly how little they value their customers. We will never go to any Jones Junction Dealerships to purchase another car, and we will warn others accordingly.

Took my car there primarily because they went through my insurance. I got into a fender bender…read morewhere my front and back bumper were damaged. I got a rental car for 30 days paid by my insurance through another company and then anything after they I had to pay. About 3 weeks in they called stating my car was ready for pick up and said it took a little longer because 1 of my parts had to be welded by a 3rd party. When I came to pick up my car only the back bumper was done. I came back in immediately and said only half of the car is done. So they took my car back and I kept the rental so they could finish the car. They said they initially didn't see the front bumper was damaged, and that it was at the bottom of the claim. It ended up going over 30 days so then I had to pay almost $300 for extra days for the rental. I asked for them to refund the rental cost due to them having me come in when my car wasn't ready and that they could have potentially finished everything while they were waiting for the 3rd party. I understand sometimes repairs take longer than 30 days but this was not that much repairs and they made it an inconvenience for me having to come back and forth. I was going round and round with staff at this facility and managers who would never call me back or return my emails. Made multiple phone calls with them stringing me along to still never hear back and still not get refunded.

Better late than never sorry guys...The staff here are very professional and helpful. They…read morecommunicate very well and patient answering all questions. Been here a couple times. My insurance suggested them but I wouldn't want to go with anyone else. Great job you thank you! My last visit my paint looking good :-)

VP was fantastic to work with after I was rear ended. The friendly and knowledgeable staff,…read moreespecially Mary Jane, made it easy to navigate the issues with the damage and insurance company. Thank you for all the help.

Mitch, the owner & his staff are wonderful and very professional. They are honest and so very…read morehelpful in all aspects of your car repair. My car was still drivable, so we decided to order all of the parts my car needed ahead of time. Once the parts came in, they painted them. With all this prep work done, they took only one day to do the work instead of the original two days. If I need any other body work to be done, it is the first place I will go to. I highly recommend them. They made this whole process a very painless one.

I usually don't write a reviews but this place deserves a review…read more I've been bringing my cars to this shop for over a year now, and I couldn't be happier with the service. The team is super knowledgeable, honest, and very easy to communicate with. They've saved me a lot of money compared to other places, and I really appreciate how they take the time to explain everything clearly. After having many bad experiences at other mechanics, I finally found a shop I can truly trust. I'll definitely keep coming back here for all my car needs. Highly recommended to anyone looking for a reliable and skilled mechanic

I went in without an appointment with a radio I purchased online and asked if they could install…read moreit. They looked at it and said sure and gave me a fair price. I asked when they could do it and after checking he said I can do it now. 2 hours later, I was leaving with my new radio installed and working well. Very happy!

They were amazing and did such a good job for pretty cheap too! Had some scratches buffed out and…read moresome paint touched up! They were really nice too!

We have had nothing but good professional work done here! We were treated well by a friendly staff.read more

Canby motors, Handled my car repair with ease. They worked directly with my insurance company. I…read morereceived daily follow up text messages letting me know the repair process, and my vehicle was ready earlier than they originally promised. I even got a phone call from the manager, Michael Armetta a few days after I picked the vehicle up to make sure that I was happy with everything.

I would not recommend! The Canby Belair Shop was sneaky and hot glued my front bumper back on. I…read morefound out when Honda changed my front light. Melody a nice lady, but I wouldn't trust them to ever work on my car again! They also never changed my front alignment.. Good Luck if I would you I'd go to the Aberdeen Shop or hit Maaco!

Sean always takes care of me when I bring my vehicles in for repairs. Great communication and fair…read morepricing. Body work is outstanding also. Real eye for detail. I finally found a place I can trust and won't gouge me on pricing. Highly recommend for all your automotive needs.

A place that you can take your vehicle and know that it is going to be taken care of and that you…read morearen't going to be pressured or coerced into getting things done that don't need to be done. Sean is such a terrific person and he is very much focused on helping you maintain your vehicle. He doesn't try to upsell you things and is always honest with you. He does a great job of explaining the things that he is doing to your car and is very reasonably priced for the service you get. He does oil changes, tires, alignments, bodywork... you name and he will take care of it. There is a night key drop off for your convenience as well. He does get booked very quickly so be sure to call and get an appointment (a testament to how wonderful of a job he does since people are willing to wait to get their vehicle in with Sean).

So to preface this, I did not actually end up getting body work done, I appreciated their business…read moreas a whole and particularly Rebecca was helpful and patient, if circumstances allowed I would have given them a shot

Took a few extra days than expected, but they did a great job in a timely manner. Good…read morecommunication.