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Caliber Collision

3.3 (15 reviews)
Closed 7:30 am - 5:30 pm
Updated 3 months ago

Services - Caliber Collision

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

Caliber Collision Photos

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Review Highlights - Caliber Collision

OK they're a bit farther away than I'd like, but after I got my estimate and check from the other driver's insurance company (Geico) I headed out.

Mentioned in 2 reviews

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Jones Body Shop & Collision Center - The friendly faces of the Jones Body Shop in Bel Air, MD

Jones Body Shop & Collision Center

(13 reviews)

Jones Junction Body Shop - A Constructive Critique of the Windshield Service Experience…read more This review is offered with the intent to help Jones Junction Body Shop strengthen its customer experience practices. While the requested windshield replacement was eventually addressed, the process revealed avoidable breakdowns in communication, service awareness, and customer engagement. This is not a complaint, but a call to action--rooted in the hope that no future customer will endure a similarly disappointing experience. On July 22, I spoke with customer service and promptly emailed the VIN for my vehicle so the shop would know precisely what parts and services were required for the windshield replacement. The next day, July 23, I received confirmation via email that appointments were available on Monday, Tuesday, and Wednesday, and I scheduled service for Monday, July 28. I was assured that the work would take only one day, so I arranged for a rental car through the Body Shop. I arrived punctually at 7:28 AM on July 28. The employee handling my service write-up did not introduce himself, nor were any business cards present at his station. The write-up was complete by 7:41 AM. I was then told to wait in the customer lounge for a rental car representative. By 8:00 AM, no one had arrived, so I returned to the service writer, who vaguely gestured toward a woman across the room. She also did not introduce herself or offer identification. I told her I would return later that day to collect my vehicle, as previously informed. I came back at 5:20 PM expecting to pick up my car. The woman at the main counter--also unnamed and without any identifying information--checked the system and informed me the work was not finished because the windshield required calibration. This came as a complete surprise, given that I had supplied the VIN ahead of time. She explained the calibration would be done the following day. While another employee at the rental desk--who overheard the exchange--said the rental would be extended at no extra charge, the failure to communicate the delay beforehand left me frustrated. Although I later obtained the names of the individuals involved, I've chosen not to include them here. The issue, as I see it, lies not with specific employees but with the overall culture of service at the shop--something that leadership must take responsibility for. Impact on Customer Perception The experience eroded my trust in the shop's professionalism and customer commitment. While all three staff members were cordial, they were also notably impersonal and transactional. Not one person introduced themselves by name or made an effort to ease the situation. This absence of basic human engagement reinforced the sense that I was dealing with a system, not people. Moreover, the failure to anticipate the calibration requirement--despite having my VIN--suggests operational carelessness. Such oversights don't just delay service; they communicate that the business is not paying close attention. When these moments compound, customers begin to wonder whether they are truly valued. The most striking conclusion I came to was this: an artificial intelligence platform could have delivered better customer service--accurate, informative, and even empathetic--than what I experienced that day. That's not a compliment to AI; it's a warning signal to the business.

If I could give zero stars, I would…read more We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones' Hyundai after the engine suddenly seized due to metal shavings in the oil pan--a known issue that led to nearly 1,000,000 cars to be recalled. We maintained the vehicle exactly per the manufacturer's specifications, so we assumed Hyundai would stand behind their product. Instead, we learned about the recall after the fact, because Hyundai never notified us. When we contacted Hyundai Corporate, including Niveditha (Hyundai Corp representative), we were told that despite the recall they would not cover the full replacement cost--the best they could offer was a 70/30 split. We reluctantly agreed because we needed the vehicle back, but it felt like we were being held financially hostage over a known defect. It gets worse. Both Hyundai Corporate and Jones' Hyundai repeatedly referred to the replacement vehicle as a "loaner." At no point, did anyone disclose that this was actually a rental for which we would be financially responsible. Once our Santa Fe was ready, suddenly we were informed that we were being charged for the rental fees. There is a very clear difference between a loaner (provided by the dealership at no charge while warranty/recall work is completed) and a rental (at the customer's expense). Referring to a rental as a "loaner" is not a misunderstanding--it is misrepresentation. We trusted Hyundai and Jones' Hyundai to handle a recall ethically and transparently. Instead, we experienced: Lack of notification on a serious safety recall Refusal to fully cover a defect-caused engine failure Misleading communication about a "loaner" vehicle Surprise charges after the work was completed This has been the most frustrating, misleading, and frankly dishonest dealership/manufacturer interaction we've ever had. A recall exists to protect consumers--not to create opportunities to shift costs and play word games. Hyundai had an opportunity to make this right. Instead, they showed us exactly how little they value their customers. We will never go to any Jones Junction Dealerships to purchase another car, and we will warn others accordingly.

Caliber Collision - bodyshops - Updated May 2026

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