This review reflects my mother‑in‑law's experience (and our family's) after more than ten years of…read moretaking our vehicles to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD. After this most recent visit, that long relationship is over. The trust she had in this location has been completely broken. An A/C diagnostic was scheduled three weeks in advance. When she arrived, she was casually told the A/C technician "would not be coming in." No courtesy call, no attempt to reschedule, no acknowledgment that the entire purpose of the appointment was to fix an A/C system that was failing. After rescheduling, they kept the car for five hours and then claimed the repair was complete. John, the current store manager, told her that a full A/C kit was needed and had been installed -- and charged us for the entire kit. A second Firestone location later confirmed the truth: the kit had only been partially replaced, and the A/C still blew warm air. The shop kept the old condenser (see photos) in our vehicle even though the kit provided a new one. That is not completed work. It is negligence. The pattern is impossible to ignore: constant upselling, disorganization, poor communication, and now outright dishonesty -- led directly by the store manager. After years of loyalty, this is how they chose to treat a returning customer. We have filed a formal complaint and are requesting a refund. We are also sharing this experience so others in the Bel Air area don't go through the same thing. One star is generous. Zero would be more accurate.

I always get great service at Firestone especially when Heather is there running the shop. Best…read moreprices, they work with you. I leave my car and just pick it up when it is done. They even take me on the same day that I make the appointment. I have no complaints. Great job!

If you are in search of a top notch, easy to deal with family owned golf cart dealer and repair…read morecompany, look no further than C & C Golf Cards in Bel Air, MD. Here's our first experience. My husband and I were checking out the golf carts displayed at their booth at our local RV show recently. One of the reps, Chuck, spoke to us at length about a cart we were interested in. He was very informative, as we are first time buyers. Not once did we feel pressured to purchase. However, we put our deposit down on the golf cart at the show and then a week later, went to their shop to complete the deal. At that time, Chuck went over more of the cart with us as to it's care, etc. and we felt very comfortable and excited to leave with our 'new to us' golf cart knowing that Chuck and C & C Golf Carts were there for us and any questions or needs we may have in the future.

Great experience. The dealership was very helpful and gave us a good deal in a great new golf cartread more

Miss this place Dave was top notch and always pulled through no matter what! One of a kind guy ,…read moremechanic,& business.

States they practice covid restrictions but yet don't have any type of covid signs and none of them…read moreare wearing mask so where is the covid protection really relying. Don't go here if you are from out of state and are stranded they definitely won't help. Save your money and go elsewhere.

I needed tires. They gave me a great price and service. Put them on my vehicle. No problems…read more It was nice dealing with a local company.

Always reliable and responsive. Good prices, quality work. I trust them to do what's needed and…read morenothing else.

Answered the phone right away, super honest, was able to help up front when another Firestone…read morenearby gave me the run around. Adam G was had unParalleled competence and expertise on my rare vehicle. And they were able to get my tires from another store. Will be giving them my business in the future!

Had a slow leak a few weeks ago. They fixed my tire in just a few minutes. I was also looking for a…read moreprice to replace all four tires. Great price and the service writer told me that a sale would be starting in a few weeks so I could save more $! When I came in for my tires, I asked them to check the brakes. They did and told me that they had some life left in them. Appreciate them not trying to get me to do unnecessary work. I had been told by the dealer ( had a recall to have fixed) back in the winter that I needed all new rotors and pads plus so much more. Obviously the dealer was doing the usual scam to get a woman to think she needs extra work! Thank heaven for this firestone dealer. The staff are so nice, pleasant and honest! I plan to keep coming to this firestone for my auto work!

Amazing customer service! Literally some of the best in the business. Came in for a flat tire. the…read morenicest people. Genuine white glove care and respect.

Woot!. Kudos to the guy named Steve at the one in Bel air, Maryland, as the place use to be a NTB,…read morebut now is Mavis. He got me in as soon as I got there and I was done before under an hour. Him and other employees made sure I was taken care of and for a descent price of a regular oil change. Good job Steve!.

A place that you can take your vehicle and know that it is going to be taken care of and that you…read morearen't going to be pressured or coerced into getting things done that don't need to be done. Sean is such a terrific person and he is very much focused on helping you maintain your vehicle. He doesn't try to upsell you things and is always honest with you. He does a great job of explaining the things that he is doing to your car and is very reasonably priced for the service you get. He does oil changes, tires, alignments, bodywork... you name and he will take care of it. There is a night key drop off for your convenience as well. He does get booked very quickly so be sure to call and get an appointment (a testament to how wonderful of a job he does since people are willing to wait to get their vehicle in with Sean).

Sean always takes care of me when I bring my vehicles in for repairs. Great communication and fair…read morepricing. Body work is outstanding also. Real eye for detail. I finally found a place I can trust and won't gouge me on pricing. Highly recommend for all your automotive needs.

As anyone who follows/reads my reviews on Yelp or Google, you know that I am hyper-critical of…read morecustomer service, quality & value. The Pep Boys location on Baltimore Pike, Bel Air, MD, really-nailed BOTH! Mgr. CJ Herron & Svc. Advisor Julie Ament were both ACES. Brought my wheels for tread wear warranty on new vehicle Michelin tires. They examined my tires (tread, dry rot, etc.) and wrote up a report for Michelin which was accepted for pro-rating. Subsequently purchased new tires and alignment from Pep Boys, which had CJ picking up and delivering my vehicle with its new rubber. Great job! Highly-recommend these folks and location.

Don't go here unless you have time to waste…read more I made a yelp account just for this place because I'm so pissed off. I had a blow out on the road and now I'm riding on a donut that's steadily going flatter and flatter and I won't be able to even get to work tomorrow. If you don't have the available time then you DON'T PUT THOSE TIMES ON YOUR WEBSITE!!!! You don't allow potential customers who are in need to make an appointment and then call them 15 minutes later while they're driving to let them know you can't do the job in the allotted time.

My car was sounding funny when I put on brakes. I was able to get a 6pm appt at 5pm. They had it up…read morein the garage in no time. Diagnosed it. And then able to fix for what I feel was reasonable price. And I was all ready to go in about 45 mins! I'm so thankful! The man explained the problem to me and showed me on my car which I appreciated. Highly recommend!

I was sent to this location for a car alignment. A young gentleman named Daquan had answered the…read morephone when I called to verify my appointment and he was the most pleasant person I have encountered when seeking these types of services. When I arrived for my appointment, he had a pleasant smile and beautiful personality. These are the type of people everyone needs to hire. You keep being great Daquan!!! The waiting room isn't fantastic but I didn't mind because of the service.

I've taken my car here three different times, and each experience has reinforced how impressed I am…read morewith both the quality of their work and their integrity. The first time, my check engine light came on. They couldn't fit me in for a full appointment for a few weeks, but they still had me bring the car in to run a diagnostic and make sure it was safe to drive. After checking it out, they told me they believed it simply needed an oil change. They didn't charge me anything for the diagnostic, and they were right--once I got the oil changed, the check engine light never came back. The second time, I brought my car in for a different issue. They were thorough, completed the work in a timely manner, and charged a fair price. About a month later, I started experiencing similar symptoms again, so I brought it back. They dug a little deeper and discovered a nest inside the system that was blocking the drain. They spent over an hour fixing the problem, getting completely soaked in the process. When it was time to pay, they told me there was no charge because they considered it related to the previous repair. I can't say enough good things about this company. It's rare to find a business that combines excellent workmanship with this level of honesty and customer service. They've earned my trust, and I wouldn't hesitate to recommend them to anyone.

Great service, reasonably priced, family owned and they treat you like that…read more Years of experience all in one place. If you aren't going here for your auto repair needs you are wasting your time and money.