Used to be so disorganized and no one to help you. I went recently and it was SO clean, clearly organized, and the ladies in the dressing room and front desk were so kind and friendly. The lady in the dressing room (wish I caught her her name) gave me the largest dressing room because it was slow and she saw I had a lot of pieces to try on. Very impressed! read more

Super messy and dirty! I understand it's the clearance section and back to school, but this is straight up filthy. read more

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Seriously do not go here... I know that they just opened after being closed during the pandemic, but it's impossible to find anyone to help you, a lot of the sizes are sold out, and it just looks like the whole place burned down, including the mall... If you want something from the store just buy it online trust me to not go there, also the air conditioner did not work it's just NO across-the-board read more

Forever 21 stores are a dime a dozen. Rarely do I step into one where I am blown away. Typically my visits involve the necessity for new cheap headbands and that's about it. But recently, Forever 21 in Santa Rosa moved and took over the vacant bottom floor of the former Mervyn's. And all I can say is WOW. Beautiful lighting, artfully arranged displays, sections that go on forever. This place is seriously dangerous. There are more accessories than I could have imagined. The offerings are insane. There is even a full-blown men's section. There are also plenty of employees (working the registers, walking around the store, offering to help). And while I only carry a few Forever 21 clothing items in my closet, I hesitate to write this store off as just another run-of-the-mill location. It's impressive and puts most every other one I've been to to shame. read more

Horrible clearance clothes all over the floor the manager must not like her store to look clean ant neat it definitely disgusting read more

Forever 21 - Women's Clothing Near Me - Santa Rosa, California

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Are used to really love the store I am not a teeny tiny bopper anymore I am a plus size girl and they have completely eliminated all of their plus clothes after Covid expletive Covid! I will never ever ever ever shop at forever 21 again or online! read more

My cloths rip really fast when I get clothing her I only get them 8 sizes to small I don't get what the problems is so please stop have fragile clothing geese. BUT I LATE FOREVER 21 it's a combo of like and hate. But mostly hate like a really hate this place it's just so stupid but I really like their clothes read more

I used to shop at F21 a lot. But the quality of the items are getting worse and worse. Recently, one of my sweater which I just wore 3 times is broken. And now I'm having problem with another sweater on the first time that I wear it. The chenille fabric fall apart and stick all over my jeans, my pack bag, lunch box, seat cover, etc.. everywhere that sweater touches. I like the design but the quality is so bad. This is my first time that I write a bad review. This is so disappointed. I have to consider if I will keep shopping at F21 or not. I don't think that I will. You guys have to be careful if you buy sweater form F21 at least. read more

Forever 21 - Women's Clothing Near Me - Santa Rosa, California

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The great thing about this mall is the fact that they have a few stores for us plus size gals. I don't know why Marin has no plus size stores!!!! Anyways, Forever 21 carries a great deal of jeans, shirts, blouses and dresses ! Unfortunately the Northgate Mall in Marin carries sizes from 0-10. Being a size 14/16 makes it a challenge to find some cute jeans. Luckily I found two pairs @ forever 21 today! Thing is, this store is an hour away from me, but hey I don't mind the driving especially if i have a better shopping experience. If you're a BBW or a woman with a little more of a curvy figure. Try forever 21, Torrid Plus Sizes, and Lane Bryant!!! I was on my way to Macys to pay my credit card... and I found that they recently opened a Lane Bryant ! read more

It was curiosity that dragged me here. Well, curiosity, a 15 year-old, and someone else whose cash was burning a hole in her pocket. I have no idea how this store was organized. There was stuff everywhere. The only part that made sense to me was the accessories in the middle of the store so I lingered there for the most part. Some of the earrings fell apart as I picked them up but overall they were cute and cheap. I think there was a small section of clothes for kids and tweens because I was somehow tricked into a return visit and we'd looked at stuff for a smaller person. According to the savvy 15 year-old, if you have something specific in mind, it's a lot easier ordering it online than searching for it in the store. For some reason, she appreciates this place for what it is -but since I'm clearly not this place's demographic, I'm happy to consider any future visit here as a labor of love. read more

Customer service was very friendly and extremely helpful I just fell kinda bad because some of the customers are kinda rude and make a mess and I see the employees work really hard to clean the place up. read more

Of all Forever 21s I've been to, this is by FAR the neatest and most organized one! It is huge but everything is organized into sections where it is easy to find such as dresses, color, etc. I love that I can find everything I want here and not have to waste time scavenging through clothes to find the right size and outfit, unlike other Forever 21s I've been to. This store once was located in a small area and eventually they took over where Mervyns use to be. However, I believe everything is located on the first floor although Mervyns was a two story floor. Anyways, aside from all that. This new forever 21 is so much better than what it use to be. Different sections are organized so it helps you find everything such as the Heritage section, plus size, active wear, teens, etc. I love that there is such a variety and everything is easy to find. The other plus side is that it isn't too busy and packed! I remember I found a coat here that I absolutely wanted but didn't have the chance to get. I came back to Sac and checked all the F21 here including our biggest one is Roseville but I cannot find it anywhere. I called my mom to check the one in Santa Rosa so she found it and bought it for me! Maybe it's a good thing I live 2 hours away. If I didn't, I might slurge a bit too much here. read more

Zero stars for customer service. They wouldn't give me a refund today because I didn't have the credit card I used with me. All I wanted was my $9 in cash or on another card. Manager was extremely rude! Will never be back. read more

I'm 32. I suppose the draw of this store IS it gives you the feeling of being "Forever 21"? Well, there may be a little something to that, in fact. All their clothes are incredibly on trend, while still being, essentially, cheap and accessible. It can be really nice to get something new and trendy without breaking the bank! Plus, their costume jewelry can be as cheap as two bucks sometimes! You really can't beat that. The one in the Santa Rosa Plaza is absolutely HUGE, and is an anchor store there. They also have a plus size section, which isn't totally expected. Sometimes I think the stuff is priced a bit too high, but they commonly have sales with super discounts, like 50-75% off! Last time I got 2 cute metallic leopard print skirts, because of the sale going then, I was able to get two skirts for less than the price of one full-priced skirt! Watch out though, it's easy to kill a couple of hours here if you like to shop! read more

Today I went to find an outfit for tonight and I was deeply disappointed once I entered to fitting room. As I was changing, I over heard two employees talking about how they hated when customers asked them to get a different size if their clothes they were trying on didn't fit them. They literally said " I hate when customers come in asking if we can find them the next size up.. this isn't JC Penny." I seriously couldn't believe they were saying that in a room a dressing room full of customers!! I got so disappointed I stormed off, leaving the store because I couldn't fathom how unprofessional they were being. I have worked at a clothing store myself and would NEVER say that in front of other customers! Please hire people with a bit more class and better attitudes to work. read more

This is the worst experience I have ever had In a retail store. I went in on Tuesday and purchased two pairs of sandals and two set of earrings. When I went to pay no receipt printed and the cashier (who was very helpful) and I waited and waited and still no receipt. She then called another associate over to help. She said that my transaction didn't go through and they told me that they didn't have a record of that transaction. I should of known then that something was not right. I then ran my debit card again and then checked my online banking statement and guess what? I was charged twice. I told both girls at the front what my bank said and they told me that I would have to get proof from the bank in order to get any credit. I was very upset and called my bank and it was confirmed that it was taken twice so thirty dollars of merchandise cost me sixty dollars. The store would not help me furthur and the store manager and refused to come out from the back office. The girls had to run back and forth to relay to me what the manager was saying . I went to the bank for my statement that clearly showed that 2 separate transactions went through. I was done with dealing with the store and decided to call corporate. Corporate emailed the store and the store NEVER responded to them so now Corporate told me they will contact the district manager. I am still waiting to hear back from them. I'm very disappointed in this company and I do not recommend shopping here. Such poor customer service. Three weeks later and I have still not heard from customer service. I did contact them five times and was told that it was in review with district manager. Finally I was fed up with waiting I contacted my bank and they told me they were going to dispute it with the store. read more

I normally shop at this store a lot. I over look there mess of a place. Because it a big store and a lot of lazy people just leave stuff every where. My problem today was the lady we checked out with. She was extremely rude to my mother and I. Kept huffing and puffing about the barcode not working like it was our fault. And kept staring at me and making faces. Then asked about my choker and when I answered she made this face like I offended her. She was completely rude I've never been treated like that ever before! read more

AIGHT. I gotta say that one white chick currently working at this store register can be a dick! I'm giving it two stars just because of her!!! Everyone else that works here was nice and cool..including the managers. The female employees I talked to in the fitting room were actually slightly concerned about my situation here. Today, Thursday June 18th, I was just in store around 6:00 PM trying to return some of the online purchases and I got a $60 store credit card after all.. (Thanks to the black girl and the guy manager, Francisco who helped me out at the front register.) After I got the card, I went shopping for a bit. Grabbed some clothes and went in to the fitting room. When I came out, I realized I lost my card already!! I know this is something really dumb. I should have been very careful but Shit really happens sometimes okay and it's my first time having a store credit card anyway. I looked everywhere and thinking what a freaking bummer to be losing the card I just got. Shit has $60 in it so I can't just leave the store without not doing anything about it. I thought it might have fallen from my pockets when I was changing in the room and who knows, somebody might have already taken it; I couldn't find it when I went back and look for it. After walking around in the store and asked around, I still couldn't find my card; nobody's seen it. So then I gotta go to the front register and ask whoever is there to help me get a new store credit card. Since I got the card just an hour ago I lost it, I got my receipts and everything. I told the white chick (who's only there I could talk to at the moment) that I lost my store credit card and there's $60 in it, wondered if anybody had possibly returned it yet? AND if it's possible to retrieve it and somehow cancel that card I lost? And she was pretty confident like, "ummm to be honest with you, I'm pretty sure anyone who's found it, would just use it. I don't think they'll return it." Sure...but goddamn I'm also asking her if there's a way I can get a new one since there's a code on my receipt. She acted like she knew what to do and that there's really nothing they could do but she was honestly hella clueless. In my mind, I just knew she was NOT a reliable person to ask for help. I just wanted to speak to somebody else already!! "Not even try to cancel that card I lost and then transfer the credit to a new one??" I asked her. I was pretty sure it's possible to do just simply transfer the store credit to a new card.. I asked her that and then she was like, "Noooo, we can't, WE'RE NOT THAT HIGH TECH HERE, and we can't track the card if the card is already lost. There's really nothing you can do about it." "if it's lost, then it's really too bad.." "AND PLUS YOU MIGHT BE LYIGN...so we don't know..." WHAT THE FUCK is this shit?? I might be lying? How on earth could I be lying? I got the receipt and there's code and numbers on it. I'm only asking you to try to go find that store credit card in your computer with this information I have on my receipt and then transfer the credit to a new card. THEN there would be no credit stored in the old card. I was too nice about it at first. But I was definitely irritated after all. She thought she was really smart... but she couldn't even help!!! She couldn't even ask the manager OR at least advise/suggest me to talk to the manager. There's $60... if you have no knowledge about this and can't do shit about it, at least go find and ask your manager for help!! She left me almost super hopeless about getting the store credit back. I almost walked out of the store with the loss, knowing that there wasn't really much I could do about it? However after wandering again in the store, I asked the people there I'd like to talk to the manager and see if the manager would know how to get a new store credit card back. So they got the manager, an asian lady came to the register and I told her about what happened and showed her my receipt. Finally, in just a few minuets working with the computer, she was able to transfer the credit to a new card using the code on my customer receipt. Thankfully, I got $60 store credit back with a new card!! Normally, if it was only a few dollars, I would just forget about it. I wouldn't want to go through all the trouble, but with $60, I can purchase a lot of things you know? After that, I was happy. I really do appreciate the manager's willingness to help or else I could have lost $60 for nothing. I think that the manager I've talked to so far were all very professional about my concerns and questions. They were all generally helpful when I come to them. That one white chick working in the front though, seriously was an example of poor customer service. I could have lost $60 of store credit BECAUSE OF HER inability to even "try to" help. I hope she realizes how bad she was. read more

Rude customer service. No one available to help customers find what they need. Store is messy and employees have no idea where to find items. read more

normally no one is helpful, and when you do ask for help there's some attitude, but CARLIE was the sweetest most helpful person there! she helped me find many outfits and stayed until i showed her and picked one! she made this shopping experience so much less stressful! THANK YOU CARLIE! very much deserves raise/promotion! read more

Organized layout, attentive and abundant employees, fashionable and affordable offerings for men and women of all ages, sizes, and styles. Bravo, Forever 21. Your new location will see many swipes of my Visa over my last few years in Sonoma County. read more

15 year old daughter loves the place and it's a good deal for a teenager who favors quantity over quality. But I warn you - be very careful in your choices because their return policies are VERY RESTRICTIVE. We boght a dress last week and did not know it was on sale (no sale sign posted at all over the rack). Bought it with a number of other items and did not ask nor did the sales person at the counter point out it was a "FINAL SALE" - although it did say it on the receipt. (they pointed that out when we tried to return it) Daughter did not try it on, and decided she didn't like it - but it was non-returnable. So, we are stuck. So, word to the wise, always ask when you check out - they will not tell you. We will be back because daughter likes the store, but from now on, we will make sure that we can return the item or else be sure to try on before leaving. read more

When I was younger I'd drive all the way to the south bay to shop here, so glad we got one in Santa rosa

I feel overwhelmed with how big the place is. I normally walk right towards the center where the jewelery is at and work my way out. They do have a lot of cute styles of clothing and accessories which is good. The quality is pretty good too and I love how they organize certain looks/styles in areas of the store. Other than that, I can't really stand or look around in the store for too long and will most likely go in there if I know what I am wanting to get. read more

Forever 21 has disappointed me constantly. I have had order and return issues. I've had issues in the store. To be honest as cheap as it is, It doesn't last anyway. Now even more they are going up in price for stuff and it's not worth it either! Plus who has a return policy for only 30 days with a receipt only. Its bullshit if you lose a receipt but tags are still on things and never worn. How do you NOT allow store credit. This store is cheap and fraud. What happened to good customer service! I've worked with the public forever and I always try to make my customers happy. I will NEVER Shop here again. IM DONE! This company is awful. read more

Even though i have only been in here a few times.This is the best F21 i have been to. It has the nicest staff. Very friendly, and helpful. It doesn't have clothes all over the place, and one sales lady wrote down the numbers so i could purchase the right size online. read more

Love the clothes, prices and how big the store is! Its so much easier to get around now with a stroller :) So glad they moved to the old Mervyn's spot. :) read more

I like forever 21s cloths but they just don't fit to my body right, it looks absolutely cute on the manikins but not so much on real people. The material for most of the clothes is really cheap. They try to sell you a shirt for 20 bucks which they probably pay 4 for. I love their accessories their super cute and reasonably priced, but then again they are really really cheap material. I bought a pair of black rose earnings there and I wore them the next day by the end of the day when i took them off there was a big black/purple spot where the metal had been touching my ear.It didn't go away for a couple of days and it was very embarrassing. I learn from my mistakes though and now i do all of my shopping at Macy's they have very nice quality clothing and jewelery. read more

I bought my wife a bunch of clothes for Christmas that didn't fit. They would not refund our money and told us it was their policy. They have a very small sign at the checkout stating their ridiculous policy that covers their butts from a lawsuit. My wife couldn't really find anything else she liked and so we are stuck with a store credit. Never again. read more

I went to forever 21 to return a shirt I had bought from this store, the reason was I didn't realize at the time of purchase it was ripped. So when I took it back with receipt and tags still on the shirt the supervisor or manager what ever she was told me that next time this happened I should return my item sooner, I asked her what her return policy was? She read on my receipt that I had till January 6th to return the shirt, that day was December 21!!! The cashier then told me she could only refund me back on the credit card I purchased it on but I told her my card is all paid off that I didn't want the extra money on the card, they did not want to give me a cash refund so then I asked for a store credit! I am so disgusted at how rude and unprofessional their staff are! I will make sure I take my money somewhere else, specially a place with better customer service and good store policies! read more

I love this forever 21! so clean and organized and always at great prices. The customer service is very friendly and helpful and not too pushy. Normally I have no problems except this past couple of months i'm finding the clothes are a being made a bit cheaper :/ all the spaghetti strap dresses or tanks are all ripping. Thing is the clothes are so cute, but with all the cheap fabric I can't wear them more than a few times. read more

Forever 21 has fashions for tweens, to teens, to young adults, to (anyone who wants to look forever 21)! In my opinion, this place is amazing, although confusing as for the setup! read more