TL;DR: Overpriced, doesn't listen, poor workmanship, bad materials, and will leave you in the…read morelurch. AVOID AT ALL COSTS! I called this company to come fix a lock where the tumbler had come out. I don't know if they contract their work out, but the guy that showed up didn't have the right tools to rekey a tumbler, and he literally took my key to his car to try all the deadbolts in his trunk in the vain hope that he might hit the lottery. He tells me he can't get a lock that matches the one that's in the door, but that he can get a generic equivalent that will look close, and he'll be back tomorrow. So I spend a night with a door that anyone could open with a screwdriver. I considered calling them back and canceling, but I stupidly let it ride. He comes back the next day, rekeys the new lock and puts it in. That's when I notice it doesn't look anything like the lock it was replacing. I ask him about it, and he claims that I had agreed that all that needed to match was the color. So now I have a modern style deadbolt jarringly paired with more classic style door hardware. But I've already gone 48 hours with no functional lock, so I figure I'll pay the guy and call someone else. Yeah, he asked me for $205. For 15 minutes of work and an off-brand lock mechanism. I lost my cool and swore at him, and he "fixed" it by cutting the ask to $185, claiming he could waive the "trip fee". At this point, I just wanted him out of my house, so I left him swipe my credit card. After he left, I went to close the door behind him and realized he got the bolt slightly off center, so I have to shake the door after pulling it closed to get the deadbolt to close. I'm going to be paying someone to redo this shoddy work, and I'm posting this review in the hopes that you don't make the same mistake I did. AVOID AT ALL COSTS!

I had just recently moved into a new apartment and lost my file cabinet key. I called them and…read morewithin the half hour I had a locksmith at my door. He was friendly and fast. He even gave me the locking mechanism from it for when I found the key. Price was extremely reasonable. I hope to not need a locksmith again, but if I do, I'm calling them!

We needed keys cut and fobs programmed and called around 8:30 AM on a Friday. Payton showed up…read moreless that an hour later and had the new keys/fobs up and running in no time. I highly recommend Payton for his professionalism and communication. Not to mention the reasonable pricing.

I received quick service and had good communication. Was able to unlock my gas cap.read more

Got locked out of my car last night and spent $300! for 5 minutes of work. Definitely look…read moreelsewhere. Gentlemen that helped me told me to keep his number and he could do it much cheaper in the future. 0/10 would NOT recommend this company.

Like a dummy, I lost my car keys while at the lake with my family. Somehow, we turned the car on…read moreand then lost the keys and only realized the next morning. So I went online and did some research about getting a key fob for a Hyundai Sonata. I ordered 2 fobs from Amazon and called around for quotes. Bekzat gave me the most competitive offer (some wanted to charge double) and was the only one willing to drive to me. His quote even included the keys themselves. I canceled my Amazon order and he was at my house within the hour. An hour later I had 2 sets of working key fobs. Superb service! Will definitely be using him for any future locksmith needs

Amazing service!! They were able to make a copy of my Audi where the dealership wanted an excessive…read moreamount of money. And months later I had an issue for another vehicle where they answered my questions and was able to troubleshoot the issue over the phone and followed up to see if I needed more help

Awesome quick service from Ray and team! We had a guest locked out of a Airbnb property and they…read moregot there in 45 min and helped these people get their baby his medicine ! We were out of state but they worked with us and securely determined we were the owners via documentation to get this done ! Really appreciate the help in a high pressure situation!

Caffey 24/7 Locksmith may not be the most reliable option for locksmith services. The damage caused…read moreto my van's doors and the attitude displayed by Mr. Caffey is concerning. A more careful and professional approach would be expected, especially when dealing with delicate situations like unlocking vehicle doors. It's important to choose a locksmith company with a reputation for professionalism and integrity. A hard lesson has been learned from this horrible experience. Calling a number that was received from searching for a locksmith in Decatur. In return, they sent out Mr. Caffey. He's been very disrespectful and uncaring about the damages he created to my van. When calling to complain about his services. Mr. Caffey pretended to be the 1st Company's resolution department. He assured me all would be taken care of. Receiving a personal email that He's never responded back to has been very frustrating.  Please, Please, please find a kind, caring, professional  Locksmith and Mr. Caffey 24/7 Locksmith is definitely not the one to choose. His services are not up to a minimum standard needed to have reoccurring clients. Definitely lacks customer service skills with compassion for others' property.

Highly recommend Caffeys 24hr locksmith!! The guy I spoke to was very polite and arrived within 15…read moremin of me calling. Unfortunately, I told him the wrong lock but he was so kind and patient with me! He even took the time to explain to me the difference between the two locks and the skill that was required to unlock a deadbolt and the risk of damage. Very transparent, kind and patient and would highly recommend a 1000x over. Now that I think about it, I didn't get his name but did offer him some pound cake bc I was so impressed with his gentle nature and professionalism.

Helped me unlock my home. Very professional and courteous. Highly recommended!…read more Left him a message at. 8am. Got back to me in 5 min. Very transparent about his charges.

Lost a set of keys for my Ducati motorcycle. Anyone who knows about this will tell you that's an…read moreextremely expensive fix from the dealer. Al got back to me immediately after calling and after a quick conversation and me sending him the lock he was able to cut and program two new keys at a much lower cost than the dealer. His professionalism can't be overstated and his communication and turn around were the best. Will be telling all my buddies about him for future work!

Requested two doors to be rekeyed. Only gave me one key per door. He did not care about giving me…read moretwo keys per door. Also he did not care if I am satisfied as a customer or not. Told me that he did not care if I used him next time. I paid him as initially agreed though he did not give me two keys per door claiming industry standards. He did not tell me about his industry standard of one key per door when I talked to him on the phone.

Devin is amazing! He got there so fast and he was able to get my keys out of my car so quickly!!!…read moreSuch a wonderful value for the service on top of that he is very professional and an all-around amazing human :)

If you're looking for someone who's reliable, honest, dependable, and offers way phenomenal…read morepricing, go see Vinny! He is the best when it comes to programming new keys. He responds quickly, is extremely knowledgeable, and truly knows his craft. Not only did he program my key, but he also took the time to let me know I had a starter issue, which I really appreciated. He even made sure I knew exactly where my keys were stored before he left. His attention to detail and outstanding customer service go above and beyond. Words can't fully express how much I appreciate his service. I'll definitely continue doing business with him, and he's earned a lifetime customer. I highly recommend Vinny to anyone who needs a trustworthy locksmith!

Very prompt, professional and trust worthy mobile locksmith!! Vinny is awesome! Shows up on time…read moreand provide fast, professional locksmith services, at a great price! Will always be the first call I make, for any mobile locksmith services going forward!