Guy who came was on time and very respectful. He took his time to freely inform me of what the issues might be with my SUV battery and remedies for it. Really appreciate. read more

1 year ago my truck took a dump on me so I called AAA requested a flat bed to tow my truck back to my home. about 15 miles away from the Santa Anita mall in Arcadia quickly after my request a tow truck pulls in to service me it wasn't a flat bed and it was a woman driving it. she claimed a flat bed wasn't necessary and she will be able to help me her skills surprised me she left me in shock quickly and safely I was home in no time. recently I was fortunate to run into the woman who was helping someone else with the battery and asked for her name "Adrianna" this company has a real gem. read more

They do not follow AAA instructions. I requested a flatbed at 4 pm, and they sent a wheel lift at 3 pm when no one was at the location. They waste my time and energy. read more

My car broke down at the bottom of an off-ramp. It was terrifying and awful. I called AAA and they couldn't get anyone out to me, they even dispatched CHP but the CHP never came. They finally contacted Foothill towing to tow me to a "safe place" until the real primary AAA towing company could come and tow me home (about 35 miles away) When they heard my predicament, Daniel (?) the dispatcher made arrangements for me to have a driver take me all the way home. The driver, Adrian, was prompt, professional and kind. He towed me to my mechanic and waited with me until my ride came. I was scared and upset and these guys made me feel safe and comfortable. Adrian was even able to speculate what was wrong with my car and he was RIGHT? THANK YOU! read more

These folks have an arrangement with AAA and handle battery servicing, i.e., jump starts, sales, etc. We've needed their help several times, especially during Covid, and they always arrive within a reasonable time, and every guy we've had has been polite and friendly. Mike M. - Pasadena read more

Ruben was awesome. Fast, affordable, professional, and friendly. Towed me out of a bad situation without any damage to my car. God bless him! read more

I did not have to wait long. The gentleman was did not waist anytime getting my car on the bed of the tow truck. He was quick and courteous.

My husband was involved in a pretty serious accident three days ago but the man who helped him made my husband feel better with his sense of humor and they were prompt. Today, i went to release my car and they helped me empty the car since i had Both my kids. He was so nice and efficient. Thank you so much, guys! Sorry i didn't get your names. read more

This is the 2nd time I've had to wait multiple hours for a tow. One time they just didn't show up I had to call Triple A again. Is avoided all cost, Triple A should get a contract with a different company. read more

Excellent customer service! Bernice and Jose Luis are absolute angels! After a big mess trying to get my vehicle towed Bernice went the extra mile to get another truck to tow my vehicle to its destination. Jose Luis was the driver, who miraculously got his truck to fit down a tight driveway in order to tow my vehicle. They are the best and were very helpful and kind. Thank you both for your help!! read more

Foothill towing is amazing and helped me when others wouldnt even bother. Kelli gave me a discount and was close and had her tow guy come asap and got me running up when I got back to town after a long trip. I needed them Saturday because my car wasnt starting again and Kelli said they were closed Saturdays but will come out and help me. She came friday night and Saturday to help me. And now I am up and running for good. Thanks foothill towing and Kelli you guys and gals are the best ... read more

My daughter was involved in a horrific auto accident which totaled her car and sent her to the ER. Needless to say, I was a mess though I tried to disguise it. The car was picked up by A.J. who spent several hours at the crash site preparing and loading the pile of crushed steel. If that was t bad enough, he had to be there just after mid nite. When I came to make arrangements and pay for the tow and storage, A.J.'s agenda wasn't business, it was humanizing comfort and support for what was obviously one of the most terrifying moments of my life. After finishing the paperwork and settling up(which he discounted considerably), A.J. Came out from behind the glass, into the lobby and gave me a man-hug and wished me the best. The world would be a much better place with more people like A.J. in it! Thank you! David read more

Foothill towing was dispatched to my property through AAA for a tow due to my car having a flat tire. The driver took 2 hours to arrive even though they called me within 40 minutes and told me he was 3 miles away. The driver refused to enter my property through my driveway as he was scared to "damage" my property. He insisted I drive to him with a flat tire. This is absolutely absurd as there has been many flat bed trucks (AAA) that has been on my property before without any problems. This guy really is special. I would not recommend this company. read more

Gregory/Greg is a true hero. He showed up immediately after I was involved in a very scary, mid-highway fender bender and towed us to safety with efficiency, calmness, expertise, kindness, and great care. He went out of his way to guarantee that my vehicle was safe to drive home and gave me very helpful pointers re potential indications of danger, of which to be aware. Thank you, Greg!!! You saved the day and set my racing heart & mind at ease. A hero indeed. :-) read more

AWESOME Service!!! Ruben went above and beyond to take care of us!! We felt safe and looked out for. He was friendly, professional and caring! Not only would I HIGHLY recommend him and Foothill Towing to friends and family, I want to call only them for any future towing needs! read more

AAA made my day by sending Foothill Towing.. Met tow truck driver Adrian. Real cool guy, down to earth. He took care of business like the way it should be not like the other tow truck service I dealt with in Feb. THANKS ADRIAN !!! Be safe out there !!! read more

I had a flat tire and called AAA they sent out foothill towing. The driver removed my tire and put a rubber plug in a small nail hole. I then drove the car and noticed a vibration on the front of the car when I was applying the brakes. I immediately knew to check the front tire which had just been repaired. The driver did not tighten the lug nuts on the wheel he had removed. This could have ended very badly had the wheel came off on the freeway. Lucky for me I know my car and also have a lug wrench in my car. read more

Foothill Towing of Monrovia was dispatched via AAA roadside assistance merchant network to respond to my AAA call to jump start my car battery. My car battery was dead as I had inadvertently left my key in the car engaging battery power use for some hours. Upon arrival, the "AAA Battery Technician" jump started my battery as expected and then provided me "the added service" of checking my car battery's health. This "battery test" is inherently bogus. It would be the equivalent of verifying if your cell phone battery - drained from a whole day of use - is defective or not. Naturally if the battery is dead and has very little battery left, the battery test would yield poor results as it did with my drained car battery. The Foothill Towing "battery technician" provided me the print out stating "AAA recommends a battery replacement". I had not thought of the cell phone analogy until the following day, so in the moment, I purchased a new battery from the Foothill Towing battery technician. The following day, I contacted Foothill Towing. In order to receive a battery purchase refund, I drove to their Monrovia office. Before receiving a refund, I was provided the wrong car battery. In fact, I had to locate my car battery for them by going in to their garage. After identifying the battery, the owner/manager, "accidentally" drops the battery that he had hoisted on to his shoulder. The business practice of providing a battery test right after you need a battery jump is not a service nor ethical. This is merely sales tactic to gain new battery sales. The handling of acquiring a refund was also poorly handled. I had to speak to the owner/manager and whereby he attempted to justify that use of the battery test and my cell phone battery analogy was not equivalent to that of a car battery. Upon returning home, I had parked my vehicle with my former car battery in my car. After one hour, I attempted to re start my car. It worked. Additionally I confirmed with the merchant where I purchased my previous car battery, and I was told the same: I need to have my car battery charged and then test the car battery. I do not think Foothill Towing should be in business for lack of business ethics nor should they be part of the AAA roadside assistance merchant network. read more

hmmm I had the unfortunate event of getting towed by MPD, which honestly frustrating from the get go. What I dont understand is when you walk in the signs there say $147 per hour with a $38 over night fee, however if the service is done with MPD the price goes up to $195 and a $55 overnight fee with no explanation in sight. I asked for a price breakdown and it literally was just $195 an $55 day fee not giving me a breakdown as to why the price jumps so much for no apparent reason. Honestly IDK who's bullshit foothill towing or MPD, but I will never willingly give them my business just because they make a profit off of an already crappy situation. read more

Los angeles sheriff dept and police impound yard/towing company as this one .I'm almost even if not certain those people running in inside job ...sheriff/CHP impounded some.innocent people cars who does small mistake those guys they come racing with their tow truck you dont even beive it how fast they get to the science and how fast they load up the car on the truck seem like this motafucka is waiting on the call ... If there is no $$$$ involve trust me they wont impound cars ever ... But I gotta say the truth SMITH ur the best . read more

Terrible services ask for tow came with a battery guys. Eta never correct. Tell client to cancel the calls after 2 hours of waiting

This is the worst company ever. The dispatcher was extremely rude and cancelled my tow leaving me stranded. She had the driver take off without ANY notice and left my car key IN the unlocked car. I will NEVER use them again. read more

If I could give lower I would. This place is a joke. I'm an EMT for an ambulance company and was parked out front of my station. This company towed my vehicle and impounded it while I was on shift and said I was in a temporary no parking zone. There were no signs that said no parking other wise I would not have parked there. The guy in the office is an ass hole and even charged me extra to use my debit card. I was out saving life's and my car is towed. They didn't even walk in to the station to see if the owner was here to move it. 15-20 of my coworkers were towed as well. Complete bull shit. Sorry for the language. read more

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Needed my car towed for a Chevy dealership to a local auto repair shop. I called Foothill Towing, told them my situation, and they gave me a reasonable quote right over the phone. They met me at the dealership just 15 minutes later. Ruben knew exactly where my car would be and promptly got it on the truck and knew exactly where it needed to go. I met him just 10 minutes later at the repair shop. Overall, Foothill Towing was fast, easy, and professional. read more

my car had been picked up by them due to an accident and I called to see if I can pick up my belongings they asked what specific items did I want and I told them mainly my tools for work and these guys actually kept them safe for almost a month I couldn't believe it because of them I was able to go back to work and didn't have to worry about buying new ones every single item was in both my bags not one thing was missing plus they still let me take anything else I might've left behind good professional guys and respectful people as well one of the best towing company's hands down if not THE best towing company thank you guys and to anyone out there I highly recommend you guys hitting them up no disappointments guaranteed read more

I WISH I CAN GIVE NEGATIVE STARS. Fucking liars. I dont normally post reviews like this but this was just bullshit We called them at 6 something, then they told us they will come get us within 30 min because the driver was finishing up something, then 1 hour later we called again, but still the driver was finishing up paper works from previous customer i guess. Then 2 1/2 hours past still nothing?! When we called them they said that the driver didn't know that he was suppose to come and get us! And that they didn't have anything available anymore?! WTF do y'all only have one truck for the whole city! Super unprofessional, apologies my ass we fucking wasted 3 hours for fucking nothing. read more

I will give 0 stars if possible because of the horrible managment this company have. Im only giving 1start for the driver because he was helpful and patience. Other than that 0 stars to this company for letting me wait for 4 hours. Thanks AAA being a 15 years member and never happen this to me before. What a dissappintment. Please avoid this company，they lie telling you the tow is 4miles away and making you wait for 2hrs standing on the road. read more

Thank you for your prompt response. My husband was stranded at the the Home Depot parking lot. I called our insurance provider for tow service. They had him waiting for an hour and a half. I called the insurance to provide an ETA and they said that it's hard to find towing service late at night. Foothill Towing arrived within 5 minutes of my call and got my husband home quick. There prices are also very reasonable. Once again thank you Foothill Towing. read more

I had locked my keys inside my trunk, and it was a two hour drive away from home. BLAST! I called AAA and they dispatched Julio from Foothill Towing. He called for clarification on my location and arrived within just a few minutes. Julio was kind and patient with my annoying questions. He had me back on the road in no time at all, and now I know who to recommend if a friend needs towing or similar services in the greater Arcadia area. Thank you, Julio and Foothill Towing! read more

Bad business practice. The technician who came to put a new battery in my car told me the price of the battery is $149.10 Since I wrote him a check he asked me to write a check of $129.10 and the rest has to be $20 cash. read more

I called in for towing my Toyota. 4 miles cost 65$. But the driver was extremely rude and mean. He scratched the front of my car. When I asked him to be careful and slow down, he completely ignored me. When I paid him cash, he claimed that he had no change. He said he never have change and always make his customers to go get change. He does not apologize for his ignorant and reckless attitude and even insults his customer. Does not know how to talk to people in a respectful way, let alone doing business read more

Recently found myself in a bind. 17 year daughter got in to an accident and the Monrovia Police impounded my car at Foothill Towing. With the police department and Insurance company dragging their feet. The storage fees kept getting higher. I went in to speak with the office manager J. J. Smith and explained my situation. He was very accommodating and understanding. He was willing to work a deal with me on the storage fees. I couldn't be happier. Great people and service, I will be using them for other services. read more

I called AAA due to a dead battery and they connected me with this business. I don't even think 5 minutes had passed and David arrived to help me out. He was very efficient and friendly too! I highly recommend Foothill Towing. read more

My Dad had his SRT Challenger towed there after a serious accident. The guys were exceptional and extremely professional. The manager let us in to get my dads personal belongings, super understanding and very polite. read more

I was stuck on the 210 freeway. Called Foothill towing. The guy and I agreed on a price to pick me and the vehicle I was was using up and drop me and the vehicle about 5 miles away. Foothill towing charges the account for the amount we agreed on and gives me a 20-25 minute eta. ONE HOUR LATER... I called Foothill Towing to ask what the eta of the tow truck is. The guy said they want more money before one gets sent out. Ended up calling JANS Towing even though they were a little bit further out they took care of the situation within the time frame they promised. No bait and switch at Jans. read more

Worst of the worst. Had a horrible experience from start to finish with this business.

Larry refused to wear a mask and put my family at risk i asked him politely to put one on , and he refused to!!! Dose he not understand that people are dying from this virus i just lost one of my family members to the virus and he has the audacity to show his uncovered face in public. I'm sorry that the worst thing he has had to deal with is wearing a mask in public. read more

After getting into a big accident, my car was towed to this location. I was a bit worried after reading a few reviews. Although I have to say right away it was a positive experience. The office was clean and didn't smell. The reseponist was friendly and helpful. I was in a lot of pain and AJ made the whole experience of getting all my private belongings out of my car quick and easy. Even answered some questions regarding how everything will work with insurance companies, etc. A few weeks later I had to return to release the vehicle. Once again there was Aj to greet us with a smile. Come to find out they are new owners of this location. Thank you Aj and team for making this part of the process easier on me. :) read more

The two people with whom I had contact at this place were both gratuitously rude. Granted, having one's car towed and impounded is not a pleasant experience, especially since it was totally fault, and I was not in the best of spirits. But I was polite in speaking with them, and both of them were incredibly rude and nasty. When I asked them questions they were sarcastic and unhelpful, which made my unpleasant experience even worse. If the city of Monrovia has any other options, I would (and will) urge them to try to deal with another impounding company. Absolutely terrible attitude. I can't say enough negative things about this experience. read more

Professional courtesy and service at this tow yard have left long ago. Went in to look at a vehicle and started to explain myself when I was cut off and told I didn't have my company name on my forehead. The old man that is working the front desk is rude and has no professionalism what so ever. I have to work with a lot of different tow companies at least be respectful you work in a service industry. read more