OK, this is a follow-up to my previous 1-star review -- previous in this case means I walked into…read morethe store after I wrote my terrible review for their curbside pickup to actually find my order so I wouldn't have to argue with Walgreen's or my credit card customer service later.
I wanted to post a review of everything else THIS store does to balance my terrible curbside pickup review:
Everything else, this store is 5 of 5 stars. I've owned my house a mile away from this store before it or the shopping center even existed, 24 years ago. Before they were here, it was literally a patch of grass where they sold Christmas trees and pumpkins during the holidays.
We walk to/by this store 3-5 times a week, often stopping in to buy little things that we need while getting our walking exercise. We also shop here 3-5 other times a week when we're in our cars. So, needless to say, the people here know me and my wife like we work there.
I walk in to complain about my curbside order I had waited an hour for outside, and I see literally 2 employees are working, handling two lines of customers with 4-8 people in each line. That's it, 2 people working in the store. Normally there are 4-6 people minimum.
So, I wait in line to talk to the guy near the front, and he points me back to "Patty" who handles the curbside orders. Yeah, I'm pretty upset at this point being redirected to the sole other employee after waiting behind 6 other people.
I go back to her, wait behind other customers, and complain to her. She says she's so sorry, checks and sees that I have been waiting for an hour. She just didn't see the notifications. Because they are busy and short-staffed.
She goes back to get a key and then my order, finds it on a cart near where I was standing. Meanwhile, I'm talking with another customer saying, "You know, nobody wants to do these jobs any more for less than $15 an hour, these places are going to disappear soon!"
She agrees, and Patty walks back up and tells us how they are short-staffed because they keep hiring people, they train them, then in 1-2 days they disappear and they have to hire someone again.
Yeah, I guess it is hard to find someone to do an honest job for honest pay these days, but I was surprised to hear exactly that from Patty.
All I can say is before posting a 1 star review, which this store deserves for the service they did provide on the curbside order, remember they might be, even today, dealing with a lot of adversity just to stay open. In the very least, give them another chance doing what they do and post another review if it's better than 1 star.
So, bottom line, give the stores that you gave 1 star reviews to another chance later. They really are all just people trying their best to get the job done, probably like all of us.