So apparently at The Footlocker in Northridge mall, they require an email for a purchase. I told the clerk I wasn't comfortable sharing that info and she said she couldn't complete the purchase without one. This was after I already ran my cc for the $150 Uggs (at 7:30pm on Saturday 9/28). I had also purchased Air Jordan's at the kids Foot Locker a few stores down and they had no issue with me not wanting to provide an email. I then spoke with the manager and she said it was their policy. I then inquired, 'you're ok with losing a sale and a customer over an email', she smiled and said 'you're free to shop somewhere else. So...I walked down a few stores and purchased the Uggs at Journey's and the staff was very friendly and accommodating. It blows my mind that an organization as big as them are willing to turn customers away over an email. Oh well, I'll never make another purchase at Foot Locker again. read more

Staff are helpful but not very informed. We wanted to purchase a pair of shoes and they didn't carry the size needed. So they offered to order and have it shipped directly to us. Awesome, right? Wrong -- just the day after, we received an email from Footlocker that it was out of stock and we had to go back in to the store to get a refund. So we did - even though this store is half an hour away. Then the staff says, no, they can't process the refund because corporate has already processed it. Just give it a couple of days to show up on your bank. We wait -- now it's been over two weeks since this happened and still no refund. Corporate said the store should have processed the refund. And now still waiting for corporate to try to process it without having to go to the store. I mean -- I paid your store, you certainly didn't have any problems charging me at the time. Why is it so difficult to return the money for something I didn't get? Maybe check inventory next time before offering to order. read more

The staff at Foot Locker were very helpful and attentive, and they have a great selection. Isis especially went above and beyond, she made me feel comfortable and helped me find the perfect pick. I'll definitely be returning! read more

This store has friendly and helpful employees plus they have a wide range of sneaker selections for the whole family. I would definitely shop at this store in the future. read more

Shameka has a bad attitude and made the visit very unwelcoming. I had my nephew and daughter go in and ask for 2 sizes to see what fit better. She had a rude tone to her, and seemed bothered that they asked for 2 sizes. She asked " well what size are you?" If they are asking for 2 sizes what's the big deal in bringing both out? Not sure if she treated them that why because they were alone since I had gone next door to another store. She needs to be addressed. read more

Store closes at 7p, I made it at 6:59p. I get it, it's super last minute but all I had was a shirt exchange so I figured it'll be super quick. Daniel was standing by the entrance area and stated "we're closed". I mentioned to him it's not 7p yet and I have a quick exchange, it won't take long. He again repeated to say "we're closed", I then asked for a Manager. He stated he is the Manager. I mentioned how is it your closed already when it's not 7p, I told him it will be a quick visit. He finally approved, during this back and forth I could have already grabbed what was needed and be out by 7p. I was out by 7:03p, and mentioned it to Daniel as he was impatiently waiting to close the doors. I also thanked him and apologized for going over 3 minutes. He said nothing back, I then asked for his name twice, he still did not answer back, finally the third time he replied back. I have background with training employees of customer service skills, Daniel has major opportunities, especially being he's a Manager. He was rude, unprofessional, disrespectful, lack of passion, and did not show a hint of empathy. The intent of this post is not to have any consequence of a write up, mainly it's to bring awareness and to have someone train him as he may not be aware of his approach. read more

I went in to check if they had the panda Nike dunks but unfortunately they only had the spring color Nike dunks. The staff member let me know that they sell out of those pretty quickly. She offered other suggestions at other locations that might have them in stock. I thought that was really nice of her. I didn't buy anything else from the store but I was very satisfied with the customer service. read more

I had a terrific time this afternoon when I came to this Foot Locker store. I been here before but it been a while since I got a shoe from here since I usually wear Project Rock. When I walked in the store today, an employee greeted me. I went straight to the adidas men section to look for a comfortable shoe for car detailing. My old Project Rock delta cushion was worn out so I needed a new shoe. The same employee who greeted me came over and asked if I needed any help. I told him that I needed a comfortable shoe for car detailing and he said the ultra boost is very comfortable. I told him I wanted something cheaper and he said the Retropy E5 is almost the same material but cheaper so I tried that on. The Retropy E5 felt amazing when I put it on and the cushion on the bottom feels like you're stepping on foam. It's very soft and when you jump on them, the pressure when landing is almost nonexistent. I was very happy with that shoe so I went home and got it from their website since I had a code for online. read more

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Cesar helped pick out my shoe he brought me three of the same shoe different sizes to see which would suit me best I appreciate that he did to with a smile and a great attitude. I checked out with him aswell it was a fun checkout made me want to come back an ship for my boyfriend Selene helped me pick out my daughters shoes she was helpful and attentive aswell Danny as he saw me standing around trying on the shoes he asked how my day was going and asked if the shoes were comfy on me aswell I appreciate these three workers Amazing customer service read more

mia was awsome have been there multiple times every time we walk onto the door she remembers us. she goes out of here way to make each visit quick and easy. definitely managment material mia rocks! read more

Foot Locker - Shoe Stores Near Me - Northridge, California

Picked up a quick pair of shoes for the weekend, service was good, selection could've been better but I did find what I needed.

Footlocker has fallen off big time since I was in high school. I came here to get some shoes and they didn't have many shoes in a size 12.5 or 13 men. The choices they had were terrible, on top of that they said they hardly get any good shoes releases that are raffle and to try the SNKRS app. The SNKRS app is a complete joke as well. I guess I'll stick to Vans, if you are looking for any Men sizes above a 10 don't come here read more

Do not go to this location! Got to the one in the Westfield mall instead. The manager Cristal is rude to customers and doesn't know how to do her job. The rest of the employees just seem overwhelmed but the main reason is because the manager Cristal keeps pulling them in a bunch of different directions instead of letting them help out the customers to provide good customer service. It seems she must've been promoted to store manager recently and is still on a power trip. read more

My daughter waited in line to get into the store (because they were at capacity), unsure if they even had the product she wanted in stock (we asked before she got in line and they would not give her an answer). I have hip issues, so I walked around and ran into another store until I saw her go in, so I didn't have to stand still and aggravate my hip more. When she gave me the thumbs up that they had what she wanted, I went to go pay for it and they refused to let me in with my underage daughter. Not only that, they made me get back in line and wait 10 minutes before I could be reunited with my daughter. If this wasn't the only store in the city with the shoes she wanted in her size, I would take my business elsewhere. read more

I went back to school shopping today & as a single parent you want to get in and out. Not only was Sergio on the sales floor so quick and helpful he had the most positive energy that passed on to us. Thank you Sergio for all your help! read more

Such amazing help from the associates working there today! They were all so helpful in choosing outfits and helping me look for sizes

Horrible line management, I was standing in line behind the person at the counter and then the employee told me to stand next to her on the X and the guy behind me to stand next to me... so now I'm in the middle.. and a girl comes up and starts to ring the guy behind me.. how does that make sense.. bad enough it's a bad at moon there with music playing louder than a rave but they can't even have a normal line read more

Bad service! Well, more like super slow service! We walked in here knowing exactly what we wanted and no one approached us and no one greeted us so we left to go to shoe palace. Unfortunately, they didn't have the size that we needed and so we had to come back here to foot locker to check. Same thing, I timed it, my boyfriend and I gave it 2 minutes to see if anyone would come and there was one guy who seemed very uninterested in helping. I literally watches him do nothing and walked inside like he was ready to reach for his phone to text. He eventually came out and asked us what size we needed and he brought the shoes out and just handed it. No enthusiasm, no excitement, no friendliness, basically no good vibes being felt or shared in this atmosphere. It's pretty sad. I've worked in retail long enough to notice workers' behaviors and laziness. read more

I came in today for a last minute gift. From the time they see my face they know "oh mike is here". Lol but every time I come here Emily G always takes care of me! Thanks so much everyone and Merry Christmas! #YelpLAWest #EliteApproved read more

I wanted to exchange a pair of torn running shoes (within 90 days of purchase). The manager tells me to call Nike, and that Foot Locker can't do anything about it (which isn't true). I return to the store and mention that I purchased the shoes only a few months ago, and that the employees could easily search the database for proof of my purchase. The manager tells me that the system prior to June has completely been deleted (I guess everyone who purchased their shoes prior to June and lost their receipt is S.O.L.). She tells me I have to go home and bring the physical receipt AND the shoebox. So I went home, but I couldn't find the physical receipt. However, I was able to call Foot Locker customer support and they were able to e-mail the store my receipt (somehow this never occurred to the manager). Finally, I was able to get squared away. The entire process took about two hours for me to get squared away (and I had to go home and come back twice). At every step of the way, the manager's advice was, at worst, completely wrong, and, at best, unhelpful. I figured out how to replace my shoes in spite of her misleading advice, not because of it. Each of her questions and statements seemed in an attempt to discourage me from replacing the shoes. ("We can't help you, you have to call Nike........our database before June is deleted, you need the physical receipt.....you can't return the shoes, only replace them). In addition to all of this, as it turns out, the store does NOT e-mail you you digital receipts upon purchase. I have no idea if this is a Foot Locker policy or specific to this location, but it has happened to me twice now. Once when I bought the shoes (90 days ago), and once two days ago, when they were replaced. I asked both times to get e-mailed a receipt, and both times I never got a digital receipt. I will never buy shoes from this location again. And if you decide to, whatever you do, don't lose your receipt! read more

Customer service here sucks.. they like to waste your time telling you they have something in stock, just to drive out there and they tell you they made a mistake read more

I would've dropped some $$$ if someone even acknowledged me but since no one felt like working today I didn't feel like buying ;) ended up spending my money next door. Ladies foot locker has better customer service than this place read more

Super helpful staff. I went in 5 minutes before closing and Crystal was amazing. She helped me out & rang me up & i was still out on time. They had a good selection- i was there for shorts no one else had. read more

They are liars because they told me if the order wasn't ready for Thursday or Friday they will give me a rewards card with the amount I paid for the shoes read more

Terrible service. They try to push you into buying the most expensive shoes they have regardless of what you need them for and then they make you feel poor for telling them that you ten year old doesn't need $200 shoes. Condescending and rude. Once I told him I was more in the $100 range, the guy stopped waiting on me. And there was no one else at the store. read more

I was told that you can pick up any additional pair of available exclusive limited release shoes(yeezes) after 6Pm if any are available after all the reserved ones are sold. Sad to say I found out some employees who work at this location lied and saved the extra available shoes for their friends instead of selling to the individuals waiting honestly after 6pm(as the guidelines stated). Messed up and dishonest. Don't go here read more

How do you advertise "Buy one get one 50% off" yet do not honor the advertisement? Socks. One is $18 the other $16. After the supposed discount, one should be $18 and the other $8, right? Wrong. This foot locker seems to think that half of $16 is $9.99. When asked, one associate said "oh that's just the suggested retail price." Then another know-it-all associate said "that's not part of the deal" referring to the $16 socks. Huh? There were no exclusions according to the signage. Know your sales and discount. Know how to answer. Know how to inventory. Know your math. read more

Got helped quick choosing the shoes took forever to get helped at the cash register. Really bad customer service would not recommend at all. Totally ignore you after you choose the shoes what kind of service is that. read more

Store was closing and they didn't want to sell a customer product?! Hmm okay , thanks for the help , I just wanted insoles for my foot arthritis read more

I asked a girl for chuck tailors 8.5 and she brought out an 8 & 9, because they were sold out in an 8.5. So two stars for her helping me out. However, I walked to the register to inform the employees that neither shoe fit well and that I left them on the bench. A guy with long dreadlocks rudely asked me to bring them to him. This is not my first encounter with his poor customer service. Majority of the staff need more customer service training. read more

Worst customer service! Tired to get some kicks, and they wouldn't price match unless it was Champs. So, I pulled up the website and showed them. Then they said it has to be in stock in the act store... WTF! How about you go F%#^ yourself! read more

I normally have an OK experience at this foot locker, for the few times I have gone, but today's experience made me want to write a review :) I went in to exchange a pair of shoe soles that were under warranty, and in doing so, the associate, ANDY, who was not very friendly nor helpful, was unable to do so because he needed to keep my original receipt and unwilling to give me a copy of my new receipt. When asking if I could at least have a photocopy he said they didn't have a copier.... I went over to Lady foot locker and they were able to easily switch the soles, and I got a receipt. read more

I like the selection. Service has been good enough, but I am not really difficult to please, especially when it comes to shoes. read more

Alex is so rude for no reason, I don't understand how a manager is so unprofessional. Foot locker really needs to get new management or promote someone else. do better. read more

It's true, the service here is quite terrible... IF you're being helped by certain associates. In the previous month, I came to the store 3 times. Each of those times, I was not acknowledged. Why? The young man who "works" there is always standing around and entertaining his lady friends who just sit around at the store for too long and flirt in front of clients. I witnessed this associate having a side conversation with one of those girls WHILE he was helping a gentleman check out at the register. How rude!!! I have ended up being helped by Willy during each of my visits. He always goes above and beyond to provide great service- professionally, ethically, and patiently. Anytime I am there, it is evident that it is only him that is more than willing to assist. During my last visit, he was working EVEN THOUGH he had fractured his finger earlier on during his shift and was medicated. Yet he was still patient even after asking a few other associates to search for something for me in the back and they didn't even budge! Anyhow, terrible store in general, and poor management that don't care for the well being of their employees AND will just hire random people who socialize during their work hours. My five stars go strictly towards WILLY read more

Christina and Karla honestly went out of there way to help me and provided such excellent service. It's not everyday you come across genuine helpful sales associates. I truly appreciate the both of them. They really took their time to help me and I was amazed by how caring and sweet they were!!! These woman deserve to be recognized for their customer service read more

Service at this particular location is kind of hit and miss...really depends on who you get. But the biggest problem for this location is the lack of product. They appear to get one size of each popular shoe and then they are out? Having only a size 8.5 and 14 left for sale is nice for those who wear those sizes, but not really for everyone in between. Not sure where the rest of the stock goes? read more

rude, uninterested, blatantly bored employees. one employee even rolled her eyes at a kind mom and her kid in line in front of me. i left and went to journeys instead. they are much nicer and are actually helpful. just quit your jobs you nasty cows read more

the service was absolutely horrible, they are very rude and completely ignore you i suggest you buy your shoes somewhere else where they can actually help you read more