My mom was in town looking for a comfortable pair of shoes after having bad luck finding the right…read morefit in the past. After visiting several shoe stores, I suggested we stop by Road Runner Sports and I'm so glad we did. Adam was absolutely amazing. He took the time to perform a fit test to evaluate her stance and better understand what type of shoe would best suit her lifestyle and needs. My mom is always hesitant because most stores never have her shoe size in stock, but Adam patiently listened to her concerns and managed to find three different pairs for her to try. What impressed us most was that all three were styles she never would have considered on her own, yet they were incredibly comfortable and fit her perfectly. There is nothing more important than having comfortable shoes. Our feet support our balance and mobility every day, so finally finding shoes that provided both comfort and style meant the world to her. She was so excited that she immediately changed into her new shoes and wore them for the rest of her vacation, constantly commenting on how comfortable and stylish they were. We truly couldn't have asked for a better experience or outcome. Thank you to the entire staff for making us feel welcome, and a very special thank you to Adam for his expertise, patience, and outstanding customer service. He made what had been a frustrating search into an enjoyable and successful experience. There is nothing value on her happiness and comfort.

Today's visit to this location reminded me why I usually leave without buying anything and then…read moredrive over to Fleet Feet. This is a great store if you are new to running or new to having your feet analyzed. The employees analyze your feet, show you the analysis and bring you shoes specific to the results. It actually is pretty cool. But I'm now 15 years and 30+ half marathons into running, and find myself disappointed when I come here. The issue is that the employees don't seem to know much about running outside of what their iPad tells them, and even worse, they don't seem to care. No one will ask "what shoes are you running in now?" "What type of weekly mileage are you getting in?" "What are your goals?" or "do you have any races coming up"? They were out of stock in my shoe today and didn't bring out comparable shoes or shoes they know and recommend. They just said it was out of stock. They cannot speak about the shoes they sell outside of regurgitating what their iPad tells them. They don't appear to have interest in the local running community either. Last year I mentioned to the associate that I was training for the AFC, and he asked me what that was. For all these reasons, I left again today and drove 45 minutes to Fleet Feet. Their employees are genuinely into running, well-versed in the products, and want to help you find you the perfect shoes PLUS they will encourage you to go for a test run around the parking lot before buying.

As a person who has had 2 toe surgeries, I invest in only high quality footwear. The Encinitas…read moreBirkenstock store carries several lines of wearable shoes. I appreciated the ability to try on the different sizes and customer service and left with 3 sets of sandale. The prices of Birkenstocks across retail and online stores is very similar so I purchased mine from this brick and mortar store. Birkenstock has always been popular with the hippie crowd, but I love seeing preppy people switching to the wearable comfort of Birks.

I bought a pair of shoes from this store and only after a few weeks they we falling apart. I got in…read moretouch with the store and they were able to replace them. Great service, in a time when that's hard to find. I'll definitely go back to this store when I'm in San Diego. Thank you so much Lonnie!

Terrible experience at this place with one of the associates coming directly to me as he noticed I…read morewas a tourist. He made me use my credit card twice knowing I would be double charged and then he asked me to deal with that with my bank company. I opened a dispute and now this place is contesting it - leaving me with the double payment to deal for about a month. My company had no problem in hearing me, but they can't take a side until they investigate, which it's taking weeks!!! I would not recommend this place to anyone.

Customer service a disappointment at Shoe Palace in Carlsbad mall. We've been frequent customers of…read moreour local Shoe Palace. Recently, we purchased basketball shoes for my son. They were NikeKD. My son got blisters on top of his foot from them after wearing a couple times. When we brought them back to request a credit or refund we were informed they were "too worn" by their manager Sal. We had bought them two weeks before. I know Nike would stand behind their product if it caused harm to the customer. I am now taking it up with Nike since Shoe palace won't do anything about it. Just disappointing. I will no longer return here to shop since I know they don't care about customer service. We have never had an issue like this before with a product from shoe palace. I have learned they will not stand behind the products they sell with a fit warranty. Note to consumers: Buy direct from Nike where they stand behind their product, worn or not, for 60 days. It's just not worth it when you spend over $100 on shoes. Lesson learned and unfortunately the manager, Sal, did not make any efforts to try and retain us as customers.

I always shopped at Big 5 for running shoes, shorts, tank tops, sports equipment and fishing gear…read moreand probably spent thousands of dollars over the last decade but today I decided take my business online because of bad customer experience. The staff and managers are unhelpful, and they don't care if you don't come back! They do nothing to improve that. I was looking for a sabiki fishing lure and went to the front to ask for assistance and they said that someone would be there to assist. I waited but no one came over to help. I have bought dozens of sabiki lures in the in the past from this store so I went back to the front staff said they don't have them anymore. I'm so tired of Apathy doesn't sell but only motivates customers to walk out! Your in-store staff doesn't like customers but the feeling is mutual! I bought a sabiki lure elsewhere and will buy sporting goods on Amazon free from having to endure inept, non-service, no can do BS from in-store staff.

went in and wanted to find some blue and white shoes. a wonderful worker named carly helped me…read morefind them. very kind and respectful. dedicated and great worker.

Boot World has an impressive selection of boots for every style and need. The staff is…read moreknowledgeable and genuinely helpful, making it easy to find exactly what you're looking for. The store is organized and easy to navigate, which makes shopping a breeze. Whether you're looking for work boots, casual styles, or something unique, Boot World is a go-to destination for quality footwear.

Had to get shoes from here a few times. The selection they carry is very good and the staff will…read morehelp you out on the sizing. Always grab some insoles if you're getting boots.

Flip flop Shops Oceanside is where the jam and vibe is. Superior customer service wonderful…read moreselections and a price he cannot bear. April hands-down is the best and most knowledgeable. She has a caring heart and she goes above and beyond to make sure you get what you need.. if you are ever in need of sandals or flip-flops whatever it may be go see April in Oceanside.

April was super helpful and made shopping very easy. She helped guide me to the exact pair I was…read morelooking for, in my size!! Hope she has a blessed week. Thanks, April!

Hands down worst run company I have ever dealt with. Send me the wrong items every other time I…read morehave ordered; while the other times they simply forget to mail my package. Never doing business with again.

I've always loved this store, they have amazing deals on such nice shoes…read more Today i was looking for cute boots and the sweet sales associate Kissel was there and she helped me with a couple pairs of boots and convinced me into buying a cute pair of sandals as well. Thank you Shiekh for having such an amazing sales associate on your team. She's a gem!

Good store to visit for some discounted Jike products. The store is a bit smaller than the one in…read moreSan Clemente. Decent selections, but it was busy when we visited so over all traffic was high and so I didn't get to shop here as much as I would liked.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.