Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

I've purchased a lift chair and rollator from WMS/Brighton and both experiences were cordial,…read moreinformative and thorough. I've just picked up my new AeroCarbon rollator that is nice looking, extremely lightweight and easy for me to handle. I'm looking forward to using this device during my walking exercises. Cass

Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

I drove 45 minutes to Westside Medical to get a supportive maternity belly band. At first I was…read morehesitant, but my doctor had already sent the fax and everything was ready for me when I arrived. As soon as I walked in, everyone was smiling, friendly, and welcoming. I wish more companies had the kind of positive atmosphere they have going on there!! I was fitted for the correct belly band for my growing body and given clear instructions on how to wear it properly. I'm so glad I made the trip to Westside Medical! I highly recommend them! If I could give more than 5 stars, I would!

I purchased a Bruno Chair Lift on Aug 13, 2026. The cost was $3,600. 3 weeks after the purchase…read morewe were approved to move into a ranch townhouse, with no basement. I called 3 or more times to talk to someone about returning the chair lift. Finally some one called me and offered me $800.00. I then posted the item on FB Marketplace. I got a call from Jeff from Next Day Access of Western NY. You can rent a chair or buy from them. I sure wish I had found them first. They will give me $1,300. for the chair. DO NOT BUY FROM WESTSIDE MEDICAL SUPPLY. Call Jeff at 585-354-5466, you will be much happier.

I'm hoping the owner Miguel sees this review. In the last 6 months I have bought 2 scooters…read moremobility 101 totally over $6000. The last one that I bought Kelly didn't seem to know a lot about it! while she is show me how to use it she was having a hard time raising & lowering the tiller. She said because it is new it will b easier over time to operate using the tiller. Then I told her it should come with a bottle holder. Kelly said that it doesn't come with one. I even showed her the 2 screws that were sticking out of the tiller were the bottle holder would go. I also asked her about ordering a basket 4 the front. She said there is no baskets 4 this scooter. #one I finally after calling the manufacturer convinced her that it was supposed to come with the holder. I had called Kelly serval times to find out why it was taking so long to get. She told me don't tell her how to do her job. Finally her sales rep Dave Morrell called me & said which I had told Kelly that some how my order got canceled & he would reorder it. #2 I wanted someone to come out & fix the tiller because after 3 weeks of using it it was still very hard to raise & lower it. Kelly said that she would have to charge me $226 to have someone come out. I fixed it myself & it is now very easy to rise & lower the tiller. #3 I ordered a basket from Senior.com that has the manufacture logo on it & I had no problem getting it. I'm very disappointed that Kelly never called me back to omit that I was right & she was wrong on thes 3 things!!

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access Rochester, New York offers new and used wheelchair accessible vehicles and adaptive equipment.  Our team of trusted mobility consultants will help you find the best mobility solution. We offer solutions from accessible vehicles, driving aids, mobility scooters, and more from manufacturers including BraunAbility and Bruno. Our accessible vehicle rentals are great for transportation to the Greater Rochester International Airport (ROC), trips and appointments. United Access of Rochester, formerly AutoCraft Mobility Solution, proudly serves Brighton, Irondequoit and surrounding areas.

Best rental prices. Very easy to pick up and drop off. I would recommend before any other companyread more

I had the pleasure of working with Liz C, Mike C and Jenna D; kind, compassionate and professional…read morepeople. They were all instrumental in providing exceptional assistance to my fiancé who was in need of a lift chair. Hats off to the delivery staff too; top notch. I would recommend this company to anyone who is in need of any medical equipment &/or supplies. Keep up the great job!

Check your copays, They have over charged me for my copays on 3 different times. Then added…read moreequipment for my cpap on my ticket that I did not receive. I contacted my insurance company to get the correct copay amounts. The owner still blames me for there mistakes. Filed a Freud complaint.

This business is the place to go for excellent service. We have a Golden electric chair recliner…read morethat needed to be repaired. Westside Medical was going to charge $250 just to come and look at the broken recliner that they sold us 14 months ago for $3200! United came in and fixed the problem by replacing the improperly installed control, that was done by Westside, for around $170! Half the price with the part!! This is your place to shop and have your broken equipment repaired!! Thank you from me and my Vietnam War Veteran cousin!!

Didn`t take 30 seconds, and i almost popped a vessel!!! donna is very rude & unprofeessional!!!!read more

Monroe Wheelchair is now part of the Numotion chain. Many folks around the country complain about…read morethem, but I honestly think it depends on who you get there. I highly recommend Dave Hebert in the Rochester office. As a person in a wheelchair himself, Dave really knows his stuff! I had started the process of ordering a custom power chair last year with them, ad had to drop the whole thing because of the portion I'd still have to pay. Dave met with me and my physical therapist, and discussed with me that the original order had a feature added that I'd never use, so we eliminated it, reducing my out of pocket cost considerably. He was also able to connect me with an organization that can provide me with funding for my balance due. Dave is a real asset to his field!!

I have had great service on my two chairs for many years. They are very honest in their dealings…read morewith me. I recommend them highly.

Took them 4 iterations and 14 month to install a simple stair lift. Rail was not parallel to the…read morewall. Lift was unusable. I had to oversee every their step and correct their mistakes constantly. Rail installation had to be corrected 2 times. They have very little idea of what they are doing. They cut corners wherever is possible and beyond. Kevin Leary - general manager will find every excuse under the sun to avoid responsibility for his actions. He has no problem "stretching" the facts to cover his mistakes.

Every single time I've had to call, no matter what the reason, it's an exhausting saga of long…read morewaits and unhelpful agents. Many times I've been told to expect a phone call back only for that never to happen. Incredibly, incredibly frustrating company. We waited over six months for them to dispense a prescription for a portable oxygen concentrator, working with them is like pulling teeth every time it's awful.

Let me add one more, one star review to this horrible company's profile. The office staff here…read morecould not be any ruder. I'm a very friendly and personable individual. I smile, say good morning, how are you? You get nothing in return. Speaking of return, I was retuning an oxygen concentrator. Lincare rep: "What's the reason for the pickup?" Me: "There is no pickup. I'm dropping off." Lincare rep: "Well, that's what we call it. So why?!?" Me: "My mother passed away." Lincare rep: silence. Then, "you're all set." Zero caring or empathy for a 16 year customer. The Karma bus will be by later for her. The company should change their name to Lindontcare. Calling their corporate office next to complain.