Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access Rochester, New York offers new and used wheelchair accessible vehicles and adaptive equipment.  Our team of trusted mobility consultants will help you find the best mobility solution. We offer solutions from accessible vehicles, driving aids, mobility scooters, and more from manufacturers including BraunAbility and Bruno. Our accessible vehicle rentals are great for transportation to the Greater Rochester International Airport (ROC), trips and appointments. United Access of Rochester, formerly AutoCraft Mobility Solution, proudly serves Brighton, Irondequoit and surrounding areas.

There prices are ridiculous. There service is slow. Staff walk around with their head up there you…read moreknow what. I can go to Amazon and get most of what I'm looking for a fraction of the price!

Immediately had an Attitude from one of the staff when I hadn't even asked for help yet. I guess…read moreshe assumed I was going to be impatient so told me with distain that I would have to wait. While I was waiting for help I browsed the showroom. The prices were staggering. The toilet booster I paid $69 on Amazon was an outrageous $349 at Fonte. $280 difference. Can you say RIP OFF!? 10 minutes now and still no help. The walker I bought on Amazon for $55 is $380 here. Everything is geared to rip off the insurance companies but if you didn't have insurance you'd end up in the poor house. Of course, if you didn't have insurance, you probably were already in the poor house.

I've purchased a lift chair and rollator from WMS/Brighton and both experiences were cordial,…read moreinformative and thorough. I've just picked up my new AeroCarbon rollator that is nice looking, extremely lightweight and easy for me to handle. I'm looking forward to using this device during my walking exercises. Cass

Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

Best rental prices. Very easy to pick up and drop off. I would recommend before any other companyread more

I had the pleasure of working with Liz C, Mike C and Jenna D; kind, compassionate and professional…read morepeople. They were all instrumental in providing exceptional assistance to my fiancé who was in need of a lift chair. Hats off to the delivery staff too; top notch. I would recommend this company to anyone who is in need of any medical equipment &/or supplies. Keep up the great job!

I drove 45 minutes to Westside Medical to get a supportive maternity belly band. At first I was…read morehesitant, but my doctor had already sent the fax and everything was ready for me when I arrived. As soon as I walked in, everyone was smiling, friendly, and welcoming. I wish more companies had the kind of positive atmosphere they have going on there!! I was fitted for the correct belly band for my growing body and given clear instructions on how to wear it properly. I'm so glad I made the trip to Westside Medical! I highly recommend them! If I could give more than 5 stars, I would!

I purchased a Bruno Chair Lift on Aug 13, 2026. The cost was $3,600. 3 weeks after the purchase…read morewe were approved to move into a ranch townhouse, with no basement. I called 3 or more times to talk to someone about returning the chair lift. Finally some one called me and offered me $800.00. I then posted the item on FB Marketplace. I got a call from Jeff from Next Day Access of Western NY. You can rent a chair or buy from them. I sure wish I had found them first. They will give me $1,300. for the chair. DO NOT BUY FROM WESTSIDE MEDICAL SUPPLY. Call Jeff at 585-354-5466, you will be much happier.

I have had great service on my two chairs for many years. They are very honest in their dealings…read morewith me. I recommend them highly.

Took them 4 iterations and 14 month to install a simple stair lift. Rail was not parallel to the…read morewall. Lift was unusable. I had to oversee every their step and correct their mistakes constantly. Rail installation had to be corrected 2 times. They have very little idea of what they are doing. They cut corners wherever is possible and beyond. Kevin Leary - general manager will find every excuse under the sun to avoid responsibility for his actions. He has no problem "stretching" the facts to cover his mistakes.

Check your copays, They have over charged me for my copays on 3 different times. Then added…read moreequipment for my cpap on my ticket that I did not receive. I contacted my insurance company to get the correct copay amounts. The owner still blames me for there mistakes. Filed a Freud complaint.

This business is the place to go for excellent service. We have a Golden electric chair recliner…read morethat needed to be repaired. Westside Medical was going to charge $250 just to come and look at the broken recliner that they sold us 14 months ago for $3200! United came in and fixed the problem by replacing the improperly installed control, that was done by Westside, for around $170! Half the price with the part!! This is your place to shop and have your broken equipment repaired!! Thank you from me and my Vietnam War Veteran cousin!!

Love these volunteers. There is a wide variety of adult and pediatric equipment like shower…read morebenches, power and manual wheelchairs(of course), walkers, and accessories for these. The volunteers refurbish used equipment and ask a monetary donation to offset their costs. Their location is off the beaten path down in the back of Cayuga Ridge. There is parking and gadabout can drop you off there.