I drove 45 minutes to Westside Medical to get a supportive maternity belly band. At first I was hesitant, but my doctor had already sent the fax and everything was ready for me when I arrived. As soon as I walked in, everyone was smiling, friendly, and welcoming. I wish more companies had the kind of positive atmosphere they have going on there!! I was fitted for the correct belly band for my growing body and given clear instructions on how to wear it properly. I'm so glad I made the trip to Westside Medical! I highly recommend them! If I could give more than 5 stars, I would! read more

I purchased an expensive medical bed and had it delivered. The guys that delivered it were careless. They messed up my wall and my door trying to get the bed in. I finally told them to take the headboard off, which they did but not before doing the damage to my house. They also damages the headboard and footboard of the bed but I was told not to worry as they had plenty of headboards and footboards to replace the damaged ones. So I waited for someone to call me back. They never did. Finally I called Samantha who sold the bed to me and she didn't know anything about the damages. She said to send her pictures of the damage, which I did. She never got back with me but must have told the warehouse manager Ryan because he called. Ryan asked if he could come take a look at the walls, door and of course the bed. I agreed for him to come to my home on a Thursday evening. He never showed up no call, nothing just didn't bother. Go elsewhere for all your medical supply needs. They'll sell you everything but not stand by anything!! Terrible after the sale they don't care, they have your money. I put the purchase on a care credit card so I feel I have no recourse. They have my money and I have a damaged wall, door and bed. read more

Westside Medical Supply - Damage to my door - Medical Supplies Near Me - Rochester, New York

I had to purchase a post-surgical shoe because I broke the one I purchased at a different medical supply store. The person who helped me was so kind and the shoe was higher quality and $10 less than the previous one. I would return here for any other medical needs I may have in the future. read more

First and last experience with this business. I drove 20 minutes out of my way to their store on Saturday to get a nebulizer, arriving 3 minutes before closing--yes, under the wire, but still during their posted business hours. When I arrived they had already locked the door. After knocking for at least 2 minutes, someone. answered and said "everything is shut down now". If the store had actually been open when I arrived, it would have taken them 30 seconds to process my payment for a nebulizer, which I had already verified was in stock; and it still would have been 2 minutes before closing. After she said she couldn't help me, she spent another 5 or more minutes past "closing" answering questions from another customer. So she couldn't accept my money to pay for something in store, but she could be accessible past closing to help another customer who wasn't buying anything. Strange customer service philosophy. Will just purchase online from another supplier. Why bother supporting your local bricks & mortar businesses when they treat you like crap? read more

Not a great selection of colors! If I'm going to spend $1000 I would like a better choice of colors. And what about cup holders? For $1000 it doesn't come with cup holders? And can I buy a tray to match it! I'd prefer the "saddle" color. Please get back to me. read more

I have gone to Westside Medical Supply in the past to get a scooter. Each time the representatives are so helpful and pay close attention to your needs as a person and show so much compassion. The chair I purchased is a Goldentech chair. As you can see in the photos is reclines to the point where it is like laying down in bed. It is awesome! I wouldn't go anywhere else. Thank you so much Westside Medical Supply! read more

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My dad and I special ordered a lift chair for my mom just a couple of weeks ago. We were told it would be 4 to 5 weeks for delivery. We were called last week and told the delivery date would be September 29. A lot longer than had been anticipated but it's a pandemic what can we do? They were the only place where we could actually go to the showroom and look at the chairs. The staff was really helpful and nice. They were short staffed the day we got there and we only had to wait a little bit. I think we worked with an employee name Jessica??? It was just a really easy and smooth process. The chair we special ordered was delivered today!!! Way ahead of schedule! I don't know why! I still would have given them five stars anyway. read more

Westside Medical Supply - Medical Supplies Near Me - Rochester, New York

First and foremost, they made the installation of a ramp seamless. The director of sales, Jeff is outstanding. My mom can sometimes be challenging and he was very thorough in explaining all of her questions. The gentlemen who put the ramp in today( in the rain) were amazing and graciously went over any last minute questions before they departed. I cannot thank you enough for all the guidance during the ramp installation process. read more

One of the best customer experience I have had for a long time. Sara T. Is a credit to the organization. Happy funny and very very helpful. I hope the owner appreciates her because good works are hard to come by. Stephen P. read more

These people don't return calls! I called them twice and they put me into a woman's voice mail box that handles wheel chairs. She didn't call back in 2 weeks so I called again same issue, it's been 2 months with no call back. this isn't a way to run a business. I call the Fonte store and they gave me availability and price with in minutes.I wouldn't waste your time with East or west side medical, These people are terrible read more

Sara was especially helpful in finding the right walker for my tall (6'2") sister. Sara was upbeat, patient, and thoughtful while we needed to wait for some paperwork to come through from my sister's doctor's office. Sara's coworker, Mike, knew the doctor's office well and went out of his way to call and get our paperwork pushed through at the end of the day on a Friday. My sister is very happy with her walker and it made a big difference that she could get it the same day. Thanks so much. read more

I worked with Sarah Daniel at Westside Medical for my 98 yo mom's lift chair. I gave Sarah all the pertinent info on my mom and she had chairs pulled so my mom could easily try them out. She was very kind and compassionate, which I appreciated. The delivery went perfectly with kind and careful delivery men. I could not be happier with Westside Medical! read more

Waited over 3 months for a part for my wheelchair. Called numerous times always had an excuse. I thought well maybe because of covid they were having difficulty getting parts, but no, I went online and bought the same part and it was here within 3 days of purchase. I paid $56 for the part. West Side was going to charge me $600 for this repair. Note: it was a simple bolt that took less than 10 minutes to put on. RIPOFF ARTISTS TAKING ADVANTAGE OF THE DISABLED read more

The gentleman "answering the door" was as rude as could be. I had to pick up a walker and was never told it was curbside service after making 3 phone calls!! Would not leta handicap individual sit in a lobby area and wait over an hour and a half outside for a bus!! I understand circumstances, but get some compassion and some professionalism!! THE WORST EXPERIENCE EVER. read more

The people here are nice, but their system sucks. I rented a wheelchair for a vacation to New York City. When I got there I discovered the chair had no foot rests! We tied a rope to the chair to use like a sling... it didn't work very well, but I was stuck. We were without the use of the chair and very limited in what we could do on our vacation. When I returned the chair I got an "I'm sorry" but no refund offer. Very poor customer service. Next time I'll use another company. read more

Horrible customer service. They're willing to bend over backwards as long as youre purchasing, but as soon as they're paid you're nothing. My mother passed away within a few weeks of the purchase of a very expensive power wheelchair before she even had a chance to use it. The owner would not even speak to me after I left several requests for a callback. He refused to accept the return, even when I offered to take less for it. The tags were still on it. It was BRAND NEW. He never called me back, only flatly refused through another employee. Very uncaring and highly unprofessional. read more

Today I had to go in to grab a breast pump, when I went in the man working (Micah) showed me the product and took the additional time to explain the benefits and common dislikes for each product! The customer service was great I would definitely go back if I needed any other medical supplies! read more

One of their representatives promised in writing to arrange for the return of an expensive item I purchased from them. Then he did not reply to emails or phone calls for a week. Then another rep told me they would not let em return the item despite the written promise from their company and the fact that whiz is clearly within their return policy. Also, I later found the item for considerably less elsewhere. Now I am out $1500. Trust me, take your business elsewhere. read more