I don't know that I have ever walked into any auto service center without an elevated level of…read moreanxiety. Its almost like knowing you are going to be screwed, but not knowing if they'll use lube or not. That's how it typically rolls. I made a first visit to Tim's Trim to have some modifications made to the running boards of my Yukon Denali. The job seemed simple enough, but required special equipment. The folks at Tim's gave me a quote that was a couple hundred dollars less than I expected. They provided an appointment time. And upon arrival, they were ready to go. The paperwork and logistics were already taken care of. I left my vehicle with the understanding that things would be complete by noon. I received a call at 11:00 or so stating that the vehicle was ready to go. I arrived shortly after 1:00 and the vehicle looked great. After I went in to pay, the service rep told me that they had done the job quicker than expected and that I would save about $80 on the quoted labor costs. These guys actually reduced the bill. Unbelievable! A couple weeks followed and I received a nice hand written card thanking me for doing business with Tims Trim. Now this is first class and a highly recommended trim shop.

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

I'm hoping the owner Miguel sees this review. In the last 6 months I have bought 2 scooters…read moremobility 101 totally over $6000. The last one that I bought Kelly didn't seem to know a lot about it! while she is show me how to use it she was having a hard time raising & lowering the tiller. She said because it is new it will b easier over time to operate using the tiller. Then I told her it should come with a bottle holder. Kelly said that it doesn't come with one. I even showed her the 2 screws that were sticking out of the tiller were the bottle holder would go. I also asked her about ordering a basket 4 the front. She said there is no baskets 4 this scooter. #one I finally after calling the manufacturer convinced her that it was supposed to come with the holder. I had called Kelly serval times to find out why it was taking so long to get. She told me don't tell her how to do her job. Finally her sales rep Dave Morrell called me & said which I had told Kelly that some how my order got canceled & he would reorder it. #2 I wanted someone to come out & fix the tiller because after 3 weeks of using it it was still very hard to raise & lower it. Kelly said that she would have to charge me $226 to have someone come out. I fixed it myself & it is now very easy to rise & lower the tiller. #3 I ordered a basket from Senior.com that has the manufacture logo on it & I had no problem getting it. I'm very disappointed that Kelly never called me back to omit that I was right & she was wrong on thes 3 things!!

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is a trusted NMEDA Certified Dealer providing wheelchair accessible vans, adaptive…read moredriving equipment, mobility products, rentals, and expert service in Rochester, NY. We offer a wide selection of new and used wheelchair accessible vehicles, driving aids, mobility scooters, wheelchair lifts, and other accessibility solutions from leading manufacturers including BraunAbility. Our certified technicians provide professional mobility equipment installation, maintenance, and repair services. Accessible van rentals are available for vacations, appointments, and events. Proudly serving Rochester and surrounding New York communities, our experienced mobility consultants are committed to helping you find the right mobility solution.

I've purchased a lift chair and rollator from WMS/Brighton and both experiences were cordial,…read moreinformative and thorough. I've just picked up my new AeroCarbon rollator that is nice looking, extremely lightweight and easy for me to handle. I'm looking forward to using this device during my walking exercises. Cass

Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

I have had great service on my two chairs for many years. They are very honest in their dealings…read morewith me. I recommend them highly.

Took them 4 iterations and 14 month to install a simple stair lift. Rail was not parallel to the…read morewall. Lift was unusable. I had to oversee every their step and correct their mistakes constantly. Rail installation had to be corrected 2 times. They have very little idea of what they are doing. They cut corners wherever is possible and beyond. Kevin Leary - general manager will find every excuse under the sun to avoid responsibility for his actions. He has no problem "stretching" the facts to cover his mistakes.

This business is the place to go for excellent service. We have a Golden electric chair recliner…read morethat needed to be repaired. Westside Medical was going to charge $250 just to come and look at the broken recliner that they sold us 14 months ago for $3200! United came in and fixed the problem by replacing the improperly installed control, that was done by Westside, for around $170! Half the price with the part!! This is your place to shop and have your broken equipment repaired!! Thank you from me and my Vietnam War Veteran cousin!!

Check your copays, They have over charged me for my copays on 3 different times. Then added…read moreequipment for my cpap on my ticket that I did not receive. I contacted my insurance company to get the correct copay amounts. The owner still blames me for there mistakes. Filed a Freud complaint.

Whether your young, middle of the road, or elder, there generally comes a time, especially with the…read morelatter, you have to get some sort of medical needs. Recently it was determined I may need some vascular surgery on of my legs.It'll probably be this fall. During the interim the Doctor told me to get compression socks. At the conclusion of my exam he gave me my paperwork and a list of medical supply stores. At the top of the list was Fonte's. I live 10 minutes from their store. I went there Friday and spoke with Tom, the vice president of the company. He looked at my papers and knew right away what I needed, and they were in stock. After my purchase, he suggested that he show me how to put them on, the first few times are not easy to learn. So he helped me with them. And I may add over the weekend I had some difficulty so I returned this morning, and one of his staff re-trained me so to speak. Compression socks can be a bummer, a bit difficult putting on in the beginning. I think I got it down down now. LOL Tom, and the entire staff are very courteous and professional. They know their business well. They have a wide supply of medical needs. They get a 5 star from me.

There prices are ridiculous. There service is slow. Staff walk around with their head up there you…read moreknow what. I can go to Amazon and get most of what I'm looking for a fraction of the price!

The service is terrible. As a customer I shouldn't feel like an inconvenience. I will gladly travel…read morefurther for a place that appreciates my business and wants to help me. The receptionist is very rude and obviously doesn't like to be bothered by work.

From the owner: ProRehab is a locally owned medical supply company. Our team is knowledgeable about medical…read moresupplies and dedicated to providing excellent customer service. We will take our time with each customer to ensure you are confident with how to use your new medical equipment purchase before you leave the store.

While traveling my husband forgot some of his cpap supplies. We walked in a few minutes before…read moreclosing time and they graciously and skillfully worked with us to select and purchase the needed supplies. Thank you so much for your wonderful service!

So, a little history. I have been waking up more tired than going to bed and recently completed an…read morein home sleep study. Came back as severe sleep apnea. Wow, I would have never guessed. After diagnosis I was given a voice of CPAP providers and I selected YOURCARE in Penfield. Mindy called and gave me a heads up in the process, asked about type of CPAP I wanted and informed me if the differences. I chose what I felt was best for me and she told me how much to expect to pay at machine pickup and what future payments would be. She also let me know timelines for when to expect the Machines in. I was expecting a much longer wait but by Mindy preparing me for a back order situation, I was pleasantly surprised at how fast it came in. I went in to get fitted and schooled on the workings of it and it was very quick and helpful. All in all a great experience!

Recommend without reservation of any kind. Original…read moreservice including product, phone help, pricing, delivery and follow up were all excellent. Then I had a misunderstanding with their payment policies and billing. They could have hidden behind their stated verbal policy, but they did not. They worked with me and we came to a very reasonable agreement of the dispute. Truly great customer service beginning to end. Highly recommend these people. Paul

Didn`t take 30 seconds, and i almost popped a vessel!!! donna is very rude & unprofeessional!!!!read more