Zero stars. My little boy had parotitis and was seen in urgent care after midnight. After a positive flu culture we needed to fill our tamiflu script asap,as he was very uncomfortable. We found our nearest 24 hour pharmacy which was this one on Spencerport rd. After realizing the script was over $200 but he needed it, without question I paid and was happy to see him start feeling better. After reaching out to my insurance company they sent me a reimbursement form which needed to be filled out by the pharmacist. I called this pharmacy and spoke with Pharmacist Ashley(young,white,angry) who told me they didn't have a fax machine so wouldn't send it to my insurance to speed up the process as during this pandemic, funds are tight. After talking with a relative who works at a different Walgreens she made me aware that all Walgreens are able to receive and scan in and fax out orders etc. back and forth with insurances as that would expedite my refund. This pharmacist Ashley lied to me over the phone and was extremely rude! On my lunch break I drove 20 mins to this pharmacy as the reimbursement form required a pharmacist from the location the Med was purchased to sign and put their npi#. As I didn't want conflict as I was on my lunch break and had a 20 minute drive back to work I approached the Walgreens manager and explained my dilemma and told her about how poorly I was treated over the phone and lied to. This great human gave me 10,000 points on my Walgreens card, and I was grateful. As I approached the pharmacy, I saw the young ladies name tag and it was the Ashley from the phone call, I explained my dilemma with the form and made her aware that I told the manager how rude she was and she responded with "that's not my manager, my manager is standing right here"! I asked to speak with her(short,Asian,reasonable) I explained my dilemma, she signed my form but what I took as her not wanting to go against her coworker refused to fax my form for speedy reimbursement, I simply requested for her to please speak with Ashley as she was extremely rude over the phone and in person and she shouldn't lie to customers who look to them for help. I don't believe anything will be done but just wanted to spread the word. DONT GIVE THIS WALGREENS YOUR BUSINESS AS THAT ASHLEY IS RUDE AND LUCKY THAT I HAD TO GO BACK TO WORK! That is all. read more