I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access Rochester, New York offers new and used wheelchair accessible vehicles and adaptive equipment.  Our team of trusted mobility consultants will help you find the best mobility solution. We offer solutions from accessible vehicles, driving aids, mobility scooters, and more from manufacturers including BraunAbility and Bruno. Our accessible vehicle rentals are great for transportation to the Greater Rochester International Airport (ROC), trips and appointments. United Access of Rochester, formerly AutoCraft Mobility Solution, proudly serves Brighton, Irondequoit and surrounding areas.

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

Immediately had an Attitude from one of the staff when I hadn't even asked for help yet. I guess…read moreshe assumed I was going to be impatient so told me with distain that I would have to wait. While I was waiting for help I browsed the showroom. The prices were staggering. The toilet booster I paid $69 on Amazon was an outrageous $349 at Fonte. $280 difference. Can you say RIP OFF!? 10 minutes now and still no help. The walker I bought on Amazon for $55 is $380 here. Everything is geared to rip off the insurance companies but if you didn't have insurance you'd end up in the poor house. Of course, if you didn't have insurance, you probably were already in the poor house.

Outstanding customer service Courtney & Shay were so helpful with ordering my supplies I was very…read moreimpressed Fonte is extremly luckey to have them as employees, thanks again I really appriciate you guys!

I'm hoping the owner Miguel sees this review. In the last 6 months I have bought 2 scooters…read moremobility 101 totally over $6000. The last one that I bought Kelly didn't seem to know a lot about it! while she is show me how to use it she was having a hard time raising & lowering the tiller. She said because it is new it will b easier over time to operate using the tiller. Then I told her it should come with a bottle holder. Kelly said that it doesn't come with one. I even showed her the 2 screws that were sticking out of the tiller were the bottle holder would go. I also asked her about ordering a basket 4 the front. She said there is no baskets 4 this scooter. #one I finally after calling the manufacturer convinced her that it was supposed to come with the holder. I had called Kelly serval times to find out why it was taking so long to get. She told me don't tell her how to do her job. Finally her sales rep Dave Morrell called me & said which I had told Kelly that some how my order got canceled & he would reorder it. #2 I wanted someone to come out & fix the tiller because after 3 weeks of using it it was still very hard to raise & lower it. Kelly said that she would have to charge me $226 to have someone come out. I fixed it myself & it is now very easy to rise & lower the tiller. #3 I ordered a basket from Senior.com that has the manufacture logo on it & I had no problem getting it. I'm very disappointed that Kelly never called me back to omit that I was right & she was wrong on thes 3 things!!

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

Worked with Mark about getting hand controls installed in my new 2025 Toyota Sienna. Had an older…read moreset of controls from my previous Sienna and could have saved a few $$ by using those but Mark talked me into buying new controls and that was the right choice. Installation and fit looked great and the operation of the newer controls is much smoother. Great job guys .

Mark Agor and his staff took great care of us. They made getting our wheelchair van painless and…read moreeasy. They were an absolute pleasure to work with! If you're on the fence, don't hesitate!

Didn`t take 30 seconds, and i almost popped a vessel!!! donna is very rude & unprofeessional!!!!read more

Monroe Wheelchair is now part of the Numotion chain. Many folks around the country complain about…read morethem, but I honestly think it depends on who you get there. I highly recommend Dave Hebert in the Rochester office. As a person in a wheelchair himself, Dave really knows his stuff! I had started the process of ordering a custom power chair last year with them, ad had to drop the whole thing because of the portion I'd still have to pay. Dave met with me and my physical therapist, and discussed with me that the original order had a feature added that I'd never use, so we eliminated it, reducing my out of pocket cost considerably. He was also able to connect me with an organization that can provide me with funding for my balance due. Dave is a real asset to his field!!

So, a little history. I have been waking up more tired than going to bed and recently completed an…read morein home sleep study. Came back as severe sleep apnea. Wow, I would have never guessed. After diagnosis I was given a voice of CPAP providers and I selected YOURCARE in Penfield. Mindy called and gave me a heads up in the process, asked about type of CPAP I wanted and informed me if the differences. I chose what I felt was best for me and she told me how much to expect to pay at machine pickup and what future payments would be. She also let me know timelines for when to expect the Machines in. I was expecting a much longer wait but by Mindy preparing me for a back order situation, I was pleasantly surprised at how fast it came in. I went in to get fitted and schooled on the workings of it and it was very quick and helpful. All in all a great experience!

Buyer Beware, they have a 3 days return policy! Who has that? Not consumer friendly! The brace my…read morehusband was new in the box, never opened. Their price was super expensive compared to the same product on Amazon. I would not recommend them.

I went in here since I needed some band aids so.. also it's basically in the same parking lot area…read moreof the new Aldi. I came in, it's a nice location and set up. Yes they are pricy on a lot of things I usually get my prescriptions from the Park Ave store. Staff is friendly enough and the store is tidy. They have a large parking lot.

I stopped yesterday looking for a Dermacea Abdominal Pad. I asked a pharmacist for help and he told…read moreme to go to Eastside Medical Supplies on Monroe Ave. He gave me specific directions and I found what my friend needed. Please thank him for me. I did not get his name. Sister Edna Slyck, RSM