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Ray Sands Glass

5.0 (3 reviews)
Open • 8:00 am - 5:00 pm

Services - Ray Sands Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

1 More Service

Auto window replacement

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Ziebart

Ziebart

(51 reviews)

I made my appointment several months before my appointment on 10/14/25. I continued to get…read morereminders via text, email and snail mail suggesting I make an appointment so as not to lose m warranty. I called twice and spoke to someone both times with them confirming I had the appointment with the explanation that the reminders come from corporate. I walked in at 8 am for my scheduled appointment. The woman at the desk proceeded to say that they didn't have my appointment in the computer. I live in Virginia Beach now. I come up specifically during the timeframe in order to keep my warranty. She said it probably was just not saved. I told her I called twice, she said don't worry. It's on the schedule now and we will honor your appointment. No call about the scratches, progress, etc. I returned around 1:30 pm and they said it would be done around 3 pm. 3 pm came and went. I walked out in the show room and my car was parked out front apparently was finished. After the woman found the man that had my keys, I was good to go. I drove away. But upon inspection, I noticed rust colored spots on the entire car and windows. I brought it back to ask about them. I was told that it was a clay substance and it would wash off. I can't wash the car until 7 days. The service and concern is not as good as it was when I first brought my car in. This is the 3rd year. I hope it gets better.

ROUGH. this whole experience. Scheduled over $2000 worth of…read moreservices. Best Remote start, rhino lining, full undercoating and tint. Gave me a quote and when we finally agreed on a price, he ran through what was included, and there was an additional item that I had decided to not do.... And instead of the bill being lower after that, he told me that he had actually just thrown that in for free and the bill wouldn't be any cheaper.... Needless to say, I told him that he could still keep that service on there then if removing it wasn't lowering my final price. a wash and wax was also thrown in for "free". When dropping off my truck, I included on the key drop envelope, the wash and wax just as a reminder since I didn't see it on the final printout. Had to reach out the following afternoon to see where my truck stood as far as being completed since I live over an hour away and needed to know in advance before pick up. He then states that he was just about to call me that his tech called in sick and he wasn't able to perform half of the services. We went back-and-forth with how to accommodate this since I live far enough away and it's hard for me to leave my vehicle and someone to drop me off or pick me up. Definitely frustrating that he waited so long to let me know this information. I decided I was able to leave my truck an extra night but was asking if it could be done by a certain time the next afternoon so I could accommodate Work, child pick up and getting a ride. He told me he would text me in the morning. By 922a I sent a message and never heard a reply. Finally by 1230p I called and he stated the truck was done. This would have been nice to know so I could have been on my way. When I arrived they had forgotten my brow tint and did not wash and wax. They did end up refunding the tint price. Also come to find out that the upgraded remote start requires a paid app to actually use the benefits of starting it from your phone. This is something that was never mentioned in the details of this sale. Not to mention they advise you not to use the unlock and lock Part of the remote start fob because if used incorrectly, it can put your vehicle in valet mode which only they can unlock. Insane. Due to the late notice of pick up and issues I first saw, I was in a rush to get my child from school, and didn't have tome to look everything else over unfortunately ... The bed liner will not last long. There are bubbles everywhere and its clearly a thin coat as you can see my white truck paint through it in some areas. Not to mention the overspray on the truck is everywhere. What an experience to say the least... such an expensive day for me with minimal satisfaction is disheartening. Now I have to go back yearly for my undercoat and honestly I do not want to nor do I trust them. I definitely understand things happen and understaffing is a real thing everywhere... however how things were handled definitely have opportunities. These services should've been flawless with all the hurdles we encountered just to get them done. I highly recommend vetting out other places.

Ray Sands Glass - autoglass - Updated May 2026

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