I'm really surprised that I'm the first person to review this place! I come here frequently for…read morecustom mirrors, replacement window panes, whole window replacement, re-glazing on wooden windows, storm window frames, etc. and they're always great. I went to another location nearby but found the quality of work and customer service to be above and beyond here. They definitely value their customers and it shows. They also provide auto glass repairs but I've never used them for that so cannot speak to it though I would definitely come here if the need arose.

Mr Glass came to the car dealership I deal with and installed a new windshield. It was so…read moreconvenient and Dan did such a great job. Barnard Chevrolet directed me to Mr. Glass. Marilyn was so helpful too. I dropped off my car, sat in the waiting area, drank coffee and chatted. Did not take long at all. Thank you for helping an old lady). Debbie Barker

My wife needed to have our rearview mirror reattached, and not only did they get her in without an…read moreappointment, they performed the service very quickly and with a high degree of quality! Their customer service was top-notch from the person who answered the phone to the technician who performed the repair! We have had windshields replaced here several times and wouldn't think of going anywhere else!

From the owner: In Business for over 35 Years In the auto glass industry, where you choose to get your car's…read morewindows fixed can make a big difference in the service, quality and price you receive; and choosing the wrong company can lead to a costly, drawn-out project that only fixes the problem in the short term.

Not sure how it happened but woke up and saw a crack in my windshield. Used my insurance to make a…read moreglass claim and had a choice of appointments within a few days. I had to wait a bit longer due to some other things not related. Also insurance didn't give me the option of a mobile appointment. I didn't try calling or anything but if I need this again. I'd try that. This location is in a high traffic area. There is a star bucks and Tim Horton across the street as well as other spots to eat if you're waiting. My windshield replacement was covered fully by insurance. I did pay for new wipers and a rain treatment though. The work was done within a few hours. I did do a check of the work before cashing out. Didn't notice any issues. They also restuck all my window stickers and EZ-Pass transponder. I did not request OEM glass but haven't noticed any issues driving after picking it up. The work is warrantied. So if there are issues, I won't hesitate to have that handled.

I have never had a company disrespect my time as Safelite did. I have a very small chip in my…read morewindshield, about the size of a dime. I called for an appointment, set it up for November 17 between 1:00 and 6:00 and sure that someone was home. They text me at 4:00 and had to change appointment for November 27, again between 1:00 and 6:00. Again I got a call at 5:00 saying the appointment had to be changed. The technician could not do the repair because it was too dark. I informed her that the car was in a garage and had plenty of light. She said it would not be enough. So I want to let people know that SAFELITE does not care about you.

very rude when I called for a quote. I have used them for years I will not be using the anymore.read more

GREAT SERVICE!!!! The young lady handling the front end is super friendly, organized and on top of…read moreeverything. They got my daughter's vandalized car in and done in less than a couple of hours. Not only that but they were actually the cheapest of all the quotes we had. I hope I never need them again, but I know I would never go anywhere else.

Got to my appointment early at 2:30 so I could be pull in by 3 pm my appointment time it was 3:40…read morepm before they pulled in the work truck rude customer service lady in the front trash service would not recommend this place

The man who did my service was very nice, he was respectful and very good with what he did, I would…read moredefinitely recommend him

Fast windshield replacement but poor customer service communication. (My experience is probably not…read moretypical though) Please note- if you have atypical windshield blades do not opt for replacement because they will not carry it! This is where most of my problem started! I drive a current model Honda Civic- when I setup the appt for windshield replacement they apparently were not aware of what blades this car has (which I later found out really don't need replacing as often as typical blades..and are $$$$$). The replacement blades were not the same, which blows my mind because this Honda model has been around at least 6 years now. I didn't notice the blades until the day after (on a Sat.). Wrote a message online to customer service. By 10 am MOnday no calls so I decide to call the toll-free#- the rep was ice-cold- probably because I was upset when calling. (I should add that I got worried the tech stole my original wiper arms and gave me something cheap- they only replace blades tho.) The local manager called me not long after and was friendly and worked with me to solve the problem. Apparently, there are a small # of cars w/ special blades and I won the lottery on that one! I had to go to a Honda dealership and have the manager talk to the parts dept. Safelite ate the cost of ordering new ones for me. After 2 weeks of waiting - no calls about the blades. I call the manager again and he first says he "thought" he called me. Then says there was no name on the delivery so they were not sure who it went to. I accomodated the appt on my day off so they did not have to drive 30 mins to my work and it was between 8am-12p time frame. He was very courteous like our first call. At 9am the tech calls to say he will be there 12-12:30. After hanging up I decided this just would not work for me- especially since it is my 2nd appt and I accomodated them to a closer location AND this is my day off. I got the manager and he says the tech will be calling me back. An hour goes by- I call the tech and get voice mail but with someone else's name on it- so I call the manager again and he says "he didn't call you?" A few mins later the tech calls again to say he is on his way in a few mins. They were all very friendly and courteous so it's difficult to give low points. The tech was very understanding of the situation and did a great job (I also asked him to re-center the remote starter above the rearview mirror because the last tech placed it off-center.) Again- this was probably a mostly isolated problem and most people would not have this issue. I recommend the service but you should look into the blade replacement offer if you are worried- if you are someone who buys blades on the cheap at Walmart or the like- you likely won't have any issues.

Safelite was able to get me in within 24 hours, I went to the site and waited until the windshield…read morereplacement was finished. Every employee was very kind and welcoming, and checked on everyone in the waiting area individually throughout the wait. They have massage chairs, water, and coffee in the waiting room. The replacement was done well and within an hour. Would highly recommend.

He was quick and did an amazing job. Charles was also the nicest and friendly person. Recommend 12…read moreout of 10.

Appreciating him making time in his schedule earlier than originally expected. Fixed the crack in…read morethe windshield quickly.

still a customer for life! I went back to Ray Sands for…read moreanother windshield issue. They got it done faster than they promised. They worked things out well with the insurance company; they scheduled me quickly The people are still great and I'm still a customer for life.

Brought my car to Safe!ite to fix a missing chunk of windshield. It cracked. Then they backed my…read morecar out with the back door open. More damage. after getting the door fixed, I went to Ray Sands for the windshield. A while later the glass broke in the damaged door. Back to Ray Sands to replace it. EXCELLENT service. GREAT price. Highly recommend them. They take good care of your car!!!

Of course this is a service that we rarely WANT to get. We seek it out usually because of a mishap…read moreof some sort. My car got a nasty "ding" on the hood- honestly no idea how it happened. I submitted an online request for an estimate and all went well from there. The staff was very helpful, the communications were great and most importantly the job was very well done! Very pleased. Should I ever have a mishap again, I'll go knocking on their door!

The staff here is super friendly and easy to work with. I was impressed with their communication…read moreand personability. They did a great job fixing my car and even cleaned it for me! In the past, I've gone to the Gerber on Monroe Ave. However, this time they were very busy so I wasn't going to be able to get in for quite some. In any case, that led me to this location and I was equally if not even more pleased!

I had a huge rock hit my windshield and it cracked about the size of a fist and spread over half…read morethe window. They came out the next day, the guys were polite and hard working and kept me updated all day about when they'd arrive. And they did a fantastic job at a great price. Highly recommend!

Living in the city I'm blessed to frequently have my car windows smashed. Thanks powers that be…read more(Malek). These guys are fast and appointments are easy to make. Quick turn around.