Mr Glass came to the car dealership I deal with and installed a new windshield. It was so…read moreconvenient and Dan did such a great job. Barnard Chevrolet directed me to Mr. Glass. Marilyn was so helpful too. I dropped off my car, sat in the waiting area, drank coffee and chatted. Did not take long at all. Thank you for helping an old lady). Debbie Barker

If I could give Mr. Glass more than 5-stars I absolutely would!!!…read moreI was trying to navigate a glass claim for my mother thru Geico (side note: Geico handled the whole situation so unprofessionally that by the time I spoke to Marilyn at Mr. Glass, I thought my head was going to explode) and Marilyn helped me from the moment we first spoke on the phone. She was kind and so helpful; she and the techs went ABOVE AND BEYOND to get my mom's window replaced. They personally picked up her car and brought it back in one day and followed up with us as well. I hardly ever write reviews but I had to for this business because the customer service was amazing!!!

My wife needed to have our rearview mirror reattached, and not only did they get her in without an…read moreappointment, they performed the service very quickly and with a high degree of quality! Their customer service was top-notch from the person who answered the phone to the technician who performed the repair! We have had windshields replaced here several times and wouldn't think of going anywhere else!

From the owner: In Business for over 35 Years In the auto glass industry, where you choose to get your car's…read morewindows fixed can make a big difference in the service, quality and price you receive; and choosing the wrong company can lead to a costly, drawn-out project that only fixes the problem in the short term.

Not sure how it happened but woke up and saw a crack in my windshield. Used my insurance to make a…read moreglass claim and had a choice of appointments within a few days. I had to wait a bit longer due to some other things not related. Also insurance didn't give me the option of a mobile appointment. I didn't try calling or anything but if I need this again. I'd try that. This location is in a high traffic area. There is a star bucks and Tim Horton across the street as well as other spots to eat if you're waiting. My windshield replacement was covered fully by insurance. I did pay for new wipers and a rain treatment though. The work was done within a few hours. I did do a check of the work before cashing out. Didn't notice any issues. They also restuck all my window stickers and EZ-Pass transponder. I did not request OEM glass but haven't noticed any issues driving after picking it up. The work is warrantied. So if there are issues, I won't hesitate to have that handled.

I have never had a company disrespect my time as Safelite did. I have a very small chip in my…read morewindshield, about the size of a dime. I called for an appointment, set it up for November 17 between 1:00 and 6:00 and sure that someone was home. They text me at 4:00 and had to change appointment for November 27, again between 1:00 and 6:00. Again I got a call at 5:00 saying the appointment had to be changed. The technician could not do the repair because it was too dark. I informed her that the car was in a garage and had plenty of light. She said it would not be enough. So I want to let people know that SAFELITE does not care about you.

Had an extremely positive experience with FB Glass. Obtained 3 different quotes for a windshield…read morereplacement. They were $35 cheaper than the first (repair would have been 6 days out due to a back order) and $68 cheaper than a well known more national shop. FB Glass had to get a part from Buffalo to do the job. Bottom line: vehicle fixed same day at a great price. Office staff - friendly, courteous and helpful. They took the stress out of a stressful situation. Thanks !

very rude when I called for a quote. I have used them for years I will not be using the anymore.read more

Hard for me to imagine a worse overall experience-- I would have been much better off never having…read moreinteracted with Safelite and just living with the crack in my windshield! Erroneously believing they were auto glass experts, I brought my car in to the Safelite shop to replace a broken (cracked) windshield. But I got my car back with a whole bunch of OTHER things carelessly broken and damaged, damage I have to live with because the replacement parts are no longer made for my car. I will be very sure to go elsewhere the next time I need auto glass work! It started with an initial windshield replacement appointment-- set in-person at the shop-- that required me to take time off work. I then was advised over the preceding weekend it was necessary to reschedule the appointment as the windshield had not yet arrived to the store. Ironically I still received an automated confirmation of my original appointment date and time, but now I had to take more time off of work for a second appointment. On Monday 3/10/25, I brought my car to the Safelite shop on East Ridge Road to have my windshield replaced onsite and in-shop. To my shock and disbelief, an unbelievable amount of totally preventable damage was done to my car in the process of changing the windshield. What got damaged...? 1. The wiring for the radio antenna was so damaged the radio would no longer tune in my stations (I immediately returned to the Safelite shop to advise them of this damage, but they were not able to correct the problem) 2. The paint got scratched on the upper fender 3. The paint got chipped on the upper edges of both front doors 4. Interior plastic trim got scratched 5. Sections of the door weatherstripping were needlessly cut and left jagged 6. Plastic finish trim removed to change the windshield was reinstalled improperly such that it got caught in the hood hinges and deformed, and as a result the hood wouldn't close properly 7. The wiper arms got gouged up during removal 8. The new rubber windshield surround molding fits poorly against other trim on the car I relied on the recommendation of my national auto insurance company thinking the entire process would be fast and easy, but instead I was left with MORE problems and MORE damage to deal with than before I brought my car in to Safelite! What's worse was I brought my car for in-shop service to ensure the best possible service in a heated and fully-equipped shop, but instead it was a disaster. The morning after this awful experience, I called in to Safelite corporate customer care to inform them of my profoundly negative experience, including sending before-and-after pictures clearly showing the extent of damage done to my car. The customer care rep said my concerns would be forwarded to the store manager and regional manager to address. A full week after the damage was done, I finally heard from the assistant manager from the store. I politely informed the assistant manager I was not interested in returning to make a "Warranty" claim, an exercise in futility and wasted time since the damaged parts of my car are no longer even made and really can't be replaced. And after the extensive damage Safelite did to my vehicle the first time around, I would never trust or allow them to touch or work on my car again anyway. I also politely turned down an unspecified offer of compensation since no amount of money could undo what had been done, it was more about ensuring that no one else would ever have to go through what I did. Based on my abysmal experience, protect yourself and avoid heartache and headaches-- don't choose Safelite for your auto glass replacement needs.

There was a problem with my insurance. The manager on duty worked with me to discount my out of…read morepocket price. He didn't have to, although he was sympathetic to my issue. I appreciate the customer service. Top notch.

Safelite was able to get me in within 24 hours, I went to the site and waited until the windshield…read morereplacement was finished. Every employee was very kind and welcoming, and checked on everyone in the waiting area individually throughout the wait. They have massage chairs, water, and coffee in the waiting room. The replacement was done well and within an hour. Would highly recommend.

Waste of time. Call center for appointments is bad, they recorded information inaccurately…read more Safelite is so bad they ask you to discern if it's a repair or a replacement. Then the criteria they ask you utilize isn't accurate in making that distinction. No call no show on the house call appointment, had to follow up myself to reschedule, they did not give preferential treatment to those who have already had missed appointments. So I set up an appointment to go in and they said upon arriving that they do not have my windshield in stock. Scumbags.

Appreciating him making time in his schedule earlier than originally expected. Fixed the crack in…read morethe windshield quickly.

In Syracuse from out of town and had a windshield issue. Charles came to the residence I am staying…read moreat, inspected the issue, and told me that a repair wasn't needed and didn't charge me for the visit. Great customer service! Would use him instead of one of the larger companies every time!

Informative and straight forward about pricing. The service was barely over an hour. My window…read moreshield looks great!

We had a longer than 6" crack on our windshield. Ray Sands Glass replaced it with an affordable…read moreprice including a new pair of wipers. We don't have to involve the car insurance. Their service was great. They offer Velcro stickies for our EZpass. I highly recommend them.

Of course this is a service that we rarely WANT to get. We seek it out usually because of a mishap…read moreof some sort. My car got a nasty "ding" on the hood- honestly no idea how it happened. I submitted an online request for an estimate and all went well from there. The staff was very helpful, the communications were great and most importantly the job was very well done! Very pleased. Should I ever have a mishap again, I'll go knocking on their door!

The staff here is super friendly and easy to work with. I was impressed with their communication…read moreand personability. They did a great job fixing my car and even cleaned it for me! In the past, I've gone to the Gerber on Monroe Ave. However, this time they were very busy so I wasn't going to be able to get in for quite some. In any case, that led me to this location and I was equally if not even more pleased!

I had a huge rock hit my windshield and it cracked about the size of a fist and spread over half…read morethe window. They came out the next day, the guys were polite and hard working and kept me updated all day about when they'd arrive. And they did a fantastic job at a great price. Highly recommend!

Living in the city I'm blessed to frequently have my car windows smashed. Thanks powers that be…read more(Malek). These guys are fast and appointments are easy to make. Quick turn around.