Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

Tony is the best! I have used him now 3 times and have absolutely no hesitation in recommending…read morehim.

Tony fixed my wife's impala after she got in an accident. The front bumper cover was damaged and…read moreneeded to be repaired and repainted. Tony handled the insurance adjuster for us at his shop without us having to be there. The paint on the front bumper looks fantastic. My wife could not tell the difference. She is very happy with how her car looks and that is all that matters to me.

This place is the best!!!! I hit a deer last year and damaged the front end of my Honda Element. It…read morewas so severe that I didn't think it could've been repaired. My car was towed to Sofia's. I can't tell you how much they made this an easy process for me. My insurance covered everything except the $500 deductible, so I wasn't too concerned about the price for the repairs. I was just thankful that Sofias could repair the damage done. This place is awesome!!!! They repaired my Honda Element and she looked brand new!!! She ran great!!!! They went above and beyond for my car!!! They really know what they are doing at this garage!!! Everyone was so helpful. They kept me up to date on everything. They were honest and upfront with me. I trust this place and if my Honda needs work again, I won't hesitate to call them. They're so friendly and reliable. I highly recommend this place and if you're a dog person, there's a cute dog by the name of Elle there. Love this place!!!! This place is great!!!

Best body shop I have ever experienced . I brought small problems to them on three separate…read moreoccasions and they made time and took care of me right away. Very organized and friendly, and they can do everything. Highly recommended!

These guys are amazing! Jess and I left this morning for our vacation and as soon as we got on the…read morethru way our windshield wiper stopped working! went to autozone, they were no help, called several shops and everyone kept telling us it wasn't a easy fix or they couldn't get us in, we were starting to feel helpless and sad that we might have to end our trip, but we called these guys and they told us to come down and they took us in, looked at the car and it was an easy fix and they sent us on our way!!! God bless these men and thank you so much for getting us back on the road to our vacation! And thank you Jesus for protecting us from the unknown!

Twice I've brought vehicles to this place and spoke with Tim I believe his name is. He looked at…read morewhat needed to be done to each vehicle, took my information and said that he would email me a quote. Both times I never received the quote from them. I will never consider them for any work in the future.

So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Have been a long time customer, but I just (6/28/23) called to ask them what should I do with my…read morecar that just have been tboned. Thge young man at the other end just told me to get lost and go someplace else.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Got us in fast and out same day. I'm so appreciative of the staff. They were very transparent and…read morecommunicated efficiently. Decently priced. Will be back.

Transparent Quoting process with helpful communication through texting. Tyler did a good job…read moreexplaining everything in a manner I could understand. Love the flexibilty of their 24/7 pickup and drop off and same day (if approved before noon) service! Price was laid out and invoice was easily readible.

This collision repair shop is the best I've ever been to. I can't recommend them enough. They are…read moreone of the few places that can repair electric vehicles. They navigated the insurance companies for me and were excellent at communicating and documenting throughout the process. This is also one of the more expensive locations I have been to, but it is worth every penny. They pay their service well and the servicing technicians are very detailed and knowledgeable.

I cannot speak more highly of Fetzner Collision! I had my Tesla Model Y rear bumper scraped…read more(courtesy of the Wegman's parking lot) and they worked me in for an estimate AND repair in record time! Absolutely beautiful work! Many thanks to Brian Fetzner and his team for timely and high quality work at a reasonable price. I won't take my cars anywhere else in the future.

Mr Glass came to the car dealership I deal with and installed a new windshield. It was so…read moreconvenient and Dan did such a great job. Barnard Chevrolet directed me to Mr. Glass. Marilyn was so helpful too. I dropped off my car, sat in the waiting area, drank coffee and chatted. Did not take long at all. Thank you for helping an old lady). Debbie Barker

If I could give Mr. Glass more than 5-stars I absolutely would!!!…read moreI was trying to navigate a glass claim for my mother thru Geico (side note: Geico handled the whole situation so unprofessionally that by the time I spoke to Marilyn at Mr. Glass, I thought my head was going to explode) and Marilyn helped me from the moment we first spoke on the phone. She was kind and so helpful; she and the techs went ABOVE AND BEYOND to get my mom's window replaced. They personally picked up her car and brought it back in one day and followed up with us as well. I hardly ever write reviews but I had to for this business because the customer service was amazing!!!