Spring broke about 5pm. Noam was at my house at 730pm. He was very professional. . The repair took…read moreless than an hour. but you will pay a premium for the level of service provided. If time is on your side, you may pay less elsewhere.

Hello sent our info to this company... clearly unvetted. The worst! High pressure sales pitch to…read moreinstall a garage door opener same day. They didn't listen to what we wanted and just kept pushing what they wanted to do. When I didn't cave he wanted me to talk to his manager (like a used car lot.) The manager sent me an invoice for prepayment, again, not for what we asked for. The tech made my wife very uncomfortable. He ended up disconnecting our current garage door and not putting it back together. Worst experience that I've ever had with a residential contractor. Call them at your own risk.

Deceptive pricing, terrible communication, and shockingly rude, aggressive behavior…read more I cannot recommend this company. Their process involves deceptive pricing structures, a complete lack of upfront communication, and shocking customer service. * The Pricing Trick: Two weeks ago, I called them because my garage door felt heavy. They quoted me $250 over the phone to fix a spring. After inspecting it, they told me the spring wasn't broken yet, but they completely failed to mention any service or trip fees. When the spring actually broke a day later, I hired them based on that $250 phone quote. * The Bait-and-Switch: Once the job was done today, the final bill was suddenly over $350. When I questioned why it was higher than the quote, the installer condescendingly "schooled" me, claiming my door had two springs and they "never just replace one." If that is industry standard, the person on the phone should have clarified that upfront instead of using a low quote to get their foot in the door. * Unacceptable, Hostile Behavior: The installer was curt, miserable, and incredibly rude. After I paid him and he walked away, he actually made a special trip back to knock on my front door just to argue with me again, insulting my property and calling my yard "swampy." In reality, he bizarrely chose to hike through the woods and climb through a back chain-link fence instead of simply using the clearly visible vinyl side gate right by the house. Even my normally sweet dog immediately picked up on his aggressive, hostile energy. The job got done, but it came with hidden fees, mansplaining, and an installer who went out of his way to intimidate and insult a customer on their own property. Avoid this business.

Called at 8:15 am to schedule a repair of a broken spring on my garage door. Tim came out about…read more9:45 the same day, replaced both springs in about 30 minutes. This man knows his stuff! Very professional. Very pleased with my experience. Cost was exactly what I expected.

Love supporting the small guy and this time we were well rewarded. We knew when we bought our new…read morehouse that the shelf life of the garage door and opener was limited but it met it's end earlier than expected. After a couple of unsatisfactory visits from 'the other guys' Marion Garage Door was a breath of fresh air. We made an appointment, they showed up on time and made a great impression with my wife. Very personable and attentive to our questions and requests. We had a quote with several options the same day... A week later (basic model / options would take longer) and we have a beautiful new garage door and opener at a very reasonable price and couldn't be happier. The install was quick and it works great. Got to love the small, family business. They do it right.

Fast, efficient, great price, great quality work. They installed our garage door and everything…read morethat went with it in a timely manner. The service was exactly what we asked for. They were friendly, honest and knowledgeable. 100% recommend.

The rod on the overhead rack was not engaging. Snap quickly sent a technician who found several…read morethings wrong, including with the other unit which was working fine. The tech told me the overhead rack could not be repaired, and he had a replacement in his truck (upsell?) I told him I would get another recommendation and he told me I had to pay a$150 service charge but the whole new unit would be $500. total. I felt uncertain but I told him to install the new unit, which worked great. Although the website said they accept checks, the tech refused and charged me $25 to use my credit card. The next day, the wall sensor on the other unit did not work; power was on, but nothing moved. After many, many calls and threats to cancel the payment, Snap did send a different tech out who was very confrontational and denied even touching the other unit. I called a different door company; that tech found a loose connection in the unit...problem fixed. Recap: unit and installation 5 stars. customer service: one star.

ZERO RATING Although work was done within hours of calling them, I was charged more than double…read morewhat other garage door repair businesses charge. I stupidly paid. Manager will not answer my calls or provide me with an itemized receipt of services rendered. DO NOT USE THIS BUSINESS.

Technician arrived 30 minutes after the "window" I was given. Spent about 10 minutes, didn't fix…read moreanything, suggested I call the company that installed the door. Charged $20 for a "service call." I won't be calling them again.

Our garage door was the original from the early 60s and we had a Roly Door technician fix it a…read morecouple times and the charge was more than reasonable. Now we need a new garage door and this is our go-to company to install it. They have been professional and got the job done, we expect the same in the future.

On time for appointments. Professional. Did the job well. Yelp wants 85 characters minimum so I'm…read moresupposed to ramble.......lol

Our family has been dealing with Greg for years. Very reliable, reputable and he is quite…read moreknowledgeable. Price is also extremely fair. He did a great job and definitely stands by his work.

We had a unique problem with our garage door spring setup which Gregg was able to overcome. I…read moretalked to 2 other garage door companies and their solutions included a new garage door, opener, and spring. Gregg installed a new spring with a little modification and everything works fine. He is amazing!

I noticed that my garage door opener was struggling a bit more than it should to open my garage…read moredoor so I called Precision Door service, who had done some work on my door before. They told me for a $60 service call. They could come out and evaluate the door and lube it and advise if there was anything that needed to be done. I made an appointment for the next week and the technician showed up promptly. He did call and text to let me know he was coming too. He did an inspection of the door and found that the cable on the right side was rusted almost all the way through and pretty close to breaking. Also, there was only one spring to open the door so it didn't lift up easily or stay up. He recommended putting two springs in Which is pretty much the standard. He gave me four different proposals, each one adding on a little bit more service. I chose the third of four proposals. It included putting in new cables, two new springs, all new rollers and bearings on the sides, and lubing it completely. When he took out the one cable that was rusted, he remarked that it was probably one to two months away from breaking. So I'm glad I called them. Also, our door had rust on the bottom on the outside, which was very visible. Probably one to 2 inches all the way across the door. He advised that I should wire brush it down some, and spray paint it with white Rustoleum paint. It now looks almost brand new And operates like it's brand new too. I highly recommend Precision Door Service for your garage door needs!

This is the worst company I have ever dealt with, buyer beware. I had a new Liftmaster garage…read moresystem put in and nine months later, the garage wall unit stopped working and it was still under warranty. The installer was great and I have no concerns about him. My concern lies with their customer service. Here is the catch, they want to charge a service call to replace a part that is under warranty, that Precision sold me and installed. Most legitimate companies would replace the item at no cost and no service fee. I spoke with Ron the owner and he said because of gas, time blah blah, they have to charge a service fee. Not my issue Ron, maybe sell a product that last longer than nine months. I strongly suggest using a different garage door company that offers better customer service. I will never recommend or use Precision Garage door in the future.