I saw Kristin for 7 months due to me out growing the world of pediatrics. She listened to my…read moreconcerns and was extremely helpful and supportive when I mentioned that I wanted to try the weight loss shots before I did any sort of weight loss surgery.

The folks who answer the phones are very rude…read more They also made a mistake with my appointment date and didn't seem to care.

Love love love love love this doctor. The office is great…read more Ease of appointments, they call you back, you get the help you need. The doctor actually takes an hour, yes, an hour! On your annual visit. Who does that these days? I've had the doctor call me back when I have been sick after hours, two or three times, just to check on how I was feeling. No one does that anymore. Awesome bedside manner. I can't say enough about her.

We've finally convinced my elderly mother to go elsewhere. This doctor' practice isn't organized…read more Not only will you wait HOURS to be seen, the ball will often be dropped on orders for labs, tests, procedures. Also if you're going to be working from home during a pandemic and you're a doctor - get a nanny. It is unprofessional to have your kids hanging off you when we're dealing with serious medical issues. Also known medical issues were not noted in my mom's chart, procedures that were supposed to be ordered weren't for weeks.

Dr Small is the other Dr in my PCP's office & I often have to see her due to my Dr being out of…read moreoffice at times... She is great! Love the office completely... Everything there is great, all the staff and everything...

My appointment was great! Dr Small answered all my questions and was very understanding, clear and…read morecompassionate. The office was also great, everyone was friendly.

Would give zero stars if possible. I have never spoken to a ruder provider. He does not look at…read morehealthcare as a partnership. He interrupts and speaks over us when describing symptoms. Immensely unprofessional. After he interrupted the second time, we asked if we could finish what we were trying to say and he literally raised his voice and started yelling. We weren't yelling, raising our voice, speaking aggressively or any of that. He said he went to medical school and doesn't take orders from anyone. We literally said, do you think it could be XYZ, is there a test for that and he flipped out. Would rather sit in an emergency room for 7 hours if I have a medical question than to speak to this person ever again. It's very sad how he doesn't acknowledge the "do no harm" part of his oath. Never again

Dr. Pifko is great! Very thorough and good about answering questions. Pragmatic advice…read more The front office staff can be a challenge. They seem very stressed out and when you go there it seems quite disorganized. Dealing with them can be a nightmare I saw a specialist for an abdomen pain. The specialist send the report back to Family Care Center. The specialist and the Family Care Center seemed to both want to have the other explain the issue to me. I'm not a doctor, I don't have a clue what the very formal medical report means. I had to really push both parties to get an answer. The practice is not very proactive in getting you to come back. My dentist sends me cards, calls me up when I'm a day late for my 6 month cleaning. Family Care left me a random voicemail that I hadn't had a physical for two years (I was actually impressed- first time they did this ever). I called up and they told me the next appointment was 6 months out. Ugh! Long story short Dr. Pifko thumbs up.... Family Care - I would go elsewhere...

Horrible all around. If I could give this practice 0 stars I would. Good luck even trying to get…read moresomeone to help you with anything basic.

I have gone to the Montvale Diagnostic Center a few times for blood test draws. The location is…read moreconveniently located on Montvale Avenue, near the Rt. 93 intersection. There's plenty of parking in front of and behind the building. I prefer this location over Winchester Hospital for testing due to the convenience and easy parking. I've never had to wait long to be called to the draw area. The staff here has always been friendly and efficient. Results come back in a timely manner also. The office location is downstairs but very close to the elevator.

I've never had a problem with this lab. The wait time is small and the techs are excellent at there…read morejob.

Dr Chin has been the family Dr for years... I was previously a patient of Dr Thomas & she left to…read morego onto other endeavors & Dr Chin was her replacment & I am Very Pleased over the years with all I have experienced with her. She is also my son's (18 Mos) Dr. She is a Family Practioner, so we can all visit her at the same time, I like that & I am comfortable with her - so no need for me to have gone out & searched for a Pediatrician... All the girls in the office are the Greatest, Lori, Carla, Ana... My son loves them all & they dont just fake it while we are there, they all are great with everything... Wouldnt change Drs for the world!

Due to the nature of the business, I'm going to keep this review brief…read more In short, they don't have a live phone number and they don't respond to their messages. They effectively excommunicated me when I left their office. I've tried (literally) dozens of times. No response. I'm cordial, polite, reasonable, etc. Still, their byzantine phone tree goes unattended. My first appointment at this office was in December of 2017. I had a couple of pressing medical problems that often result in an aggregation of symptoms as they progress. For this reason, I was explicit in requesting an appointment, diagnosis, treatment plan, etc. as quickly as possible. I was able to book an appointment about a week out - not bad. Parking was lovely, the building, etc. But they didn't. DO. anythingg. They didn't contact insurance for approval of treatment that we agreed upon in the first appointment, they didn't call me, they didn't return my calls and when I tried to get my (awesome) insurance to help me, they couldn't get them after the first call they had either. I'd be surprised if they didn't rent this suite by the day.

Without a doubt the worst experience I've ever had with a medical office. They do not ever answer…read morethe phone, they do not ever call back, they never get you referrals, they do not fill prescriptions. I've been forced to pay a huge unnecessary bill that insurance would have covered because they wouldn't call me back to give me the correct referral number. Absolutely avoid this place.

Awful they've sent numerous bills none of the same of amount. Paid one then received another of a…read moredifferent amount claiming I never paid anything. Received a weird notification of another amount due again paid and now received a text message. Conveniently over the weekend when I cannot contact anyone. I'm confused why they are not connected to the Beth Israel portal so the billing is consistent.

The first communication that I got from these people was a text telling me that I owed them $203-…read moreno explanation Honestly I thought it was a scam. Then I received a bill- no explanation of what my insurance had paid- just a demand for $203. Now I have received a second letter threatening that they will send this to a collection agency. I have called twice to discuss- the first time they said to call during their business hours (I did) The second time I left a message and they said they would return my call within 48 hours- still waiting...... Further, I have Medicare and Mass Health- they cover everything- I do not have copays.