My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.

In the most polite and professional way I can put it my experience being a patient here was…read morecompletely horrendous. I live two hours away and I've chosen here despite the commute because there is no medical center near me that gives the treatment I need so I am, for lack of a better term, downright desperate. After having a prescription given to me almost a year ago, I have been calling for MONTHS to get it authorized by the doctor I saw and nothing productive has happened. Nothing. I've been hung up on twice before, I've been bounced between two offices multiple times to try and reschedule an appointment, I have stated the urgency of how I need what I am there for and still nothing has been done. My experience here has been disgustingly bad and I would urge anyone who is looking for this as a possibility to try other options because it is abhorrent how hard it is to get anything accomplished here. And this isn't even coming from just a solely outside view, I am in the medical field myself. I am extremely disappointed.

Alas. I came there to be saved. My body was helped but my soul.... was not. Just when I thought I…read morewas on the brink of getting better I was offered a menu. I chose a sandwhich. Nothing too arduous. I sat up excited to eat this delicacy after laying down pondering my existance and if I would continue on. I nodded gratefully at the nurse and prepared my mouth for a delectable bite that would help lift my spirits. Instead. My tongue recoiled as the sandwhich entered my gullet. My entire body churned and I shuttered. What. Had become of me. Had i angered them? I was gifted with none other than the flavor or... lack there of. Of cat food. The humility. Sitting in a gown, on a bed eatting cat food. My soul sinks.

Speaking to the bedside manner of the female staff at this facility. Abhorrent is too nice of a…read moreword. They do not need retraining, they need a career change. Going through stressful blood panels and testing these people have treated us terribly. Zero compassion, unprofessional and quite frankly DISGUSTING levels of care.

Dr Amesbury's examination to detect memory loss was thoughtful, well informed and incisive. Highly…read morerecommended.

Dr. Spencer R. Amesbury is my primary care physician. He's a healer, and the name of his practice…read moreis MINDFUL MEDICINE. He evaluated my dad whose residence in an Assisted Living was being challenged. I was surprised to find a doctor who wasn't shy to do the right thing by his patients. The first doctor I ever visited who has a sign on the office door which reads: "Drug Company Representatives, DO NOT ENTER". I have personally thrown drug company reps out of a doctors office, when they wanted to see the doctor prior to me. Then I apologized to the doctor for misbehaving. The doctor stood up, shook my hand, and asked me how I did that, because he had tried to do that for years. Well, doc, I told them I would write to the CEO of Lilly and the FDA, making a complaint about their marketing practices interfering with patient care and how they don't care about the public in treatment. I also let some stuff spill out of my mouth from my diamond turned titanium tongue, I don't really remember the exact words, but I got in the rep's face and didn't stop until she was out of you waiting room door. Doc, just have them wait until you are done with your patients. They won't stay until you are available. You could also have me stand sentry.

I had a smooth trouble free experience at their clean organized facility in a convenient location…read more A quick short form to fill out on a mid morning no wait weekday experience for me for my drop in on my out of state visit. Friendly skilled staff provided a quick diagnosis of my ailment. Thanks for caring AFC medical professionals!

went in for a persistent cough and mucous over several weeks. the folks at the front desk were…read moreefficient & friendly. I was a middle of the day walk-in so a couple of people were ahead of me. they brought me and checked vitals and such then the NP came in. she was friendly, knowledgeable, & patient. asked questions and listened to concerns. overall I was extremely satisfied!

We are super grateful for the care that we received from this team. They made sure that we felt…read morecared for, informed and prepared as we got ready to welcome our son in April 2024. In particular, we are grateful for Dr. Boyd, Dr. Veitch, Nurse Brooke and Nurse Practitioner Nicole. They made sure that each visit was positive and made me feel like we were the only patient that mattered in that moment (as opposed to being rushed)! I would absolutely recommend this crew to my friends and loved ones.

I would recommend avoiding NP Caitlin Kilpatrick. To begin, she didn't even know the reason I was…read morethere, even though it was listed in my patient appointment notes. She didnt bring in any kind of computer/file on me and made me feel as though the prolonged issues I have had were insignificant and stupid. Would not recommend seeing her.

I've been going to Dr. Ellis at Family medicine for about 6 years now, and this office has very…read morenice doctors, nurses, and administrative staff. I believe they are all affiliated with Beverly Hospital and that network. They always call to remind me of my scheduled appointments the day before they occur, in case you need to reschedule, the staff is very quick at responding when you call with a question or need to get a referral or documents sent to a specialist, and they dont leave you waiting around forever. Scheduling physicals are a little annoying, as you cant get one immediately, the appointments are usually a few weeks to a month from when you call (unless you schedule one for a year from the day you come in for one. Although, if you are sick, they will see you immediately - the same day, unless you call late in the afternoon, then they will have you come in the next morning. My doctor is very good about checking in with me about my health, progress in weight loss, nutrition, or other concerns, and when i had my pap done, letting me know about various womens health solutions available (birth control etc). I recently had a medical emergency and the office consistently called me to make sure i was ok, and to follow up on appointments with specialists to see their diagnosis. It was not cumbersome or confusing since the staff always gave me referrals to doctors who accepted my health insurance and were local. I've seen patients of all ages here. If you need a new primary care physician who looks out for you and is great at giving you important health info (not simplistic, condescending statements), Family Medicine is a great office to go to.

I have known Dr Derby for eleven years I could not ask for a better doctor! He is thorough takes as…read moremuch time as I need and is always interested in my questions and concerns. Thank you Dr. Derby!

I was hospitalized twice in about six weeks. My blood pressure was extremely high. I had been taken…read moregood care of by the hospital staff, and my PCP doctor. Then I met Dr Derby, I can't tell you in to many words how wonderful he is . The second time I was admitted to the hospital I got to meet him. He came to see me every day I was at the hospital. His bedside manner was so awesome . He made me feel really special, by reassuring me, of treating me like I was a family member of his. He is excellent, and I'm almost glad , that I was hospitalized twice in that short a time. I would probably not have met him otherwise. Since my hospitalizations, I've seen him once at the doctors office. I'd recommend him to anyone. He impressed me so much.

Sadly, I have to write a negative review of the Swampscott establishment. In the waiting room…read moretoday, first, I was forced to overhear two desk staff people gossiping about a patient. Next, without boring you with details, I needed truly time sensitive assistance after hours on a Friday. Unfortunately, when I went to pick up my prescriptions, I saw that my physician made an accidental error and sent it to the wrong pharmacy. This was an issue because I am leaving town tomorrow for an extended trip. So, since it was after hours, I called their on-call provider to ask them to resend the prescription. The person helping me was well-meaning but not very educated, and took for--ev--er just to take my info and then send my message for the provider to call me back. I was told that the on call provider would call me back 'within 30 mins. Nothing. 45 mins later, I call again and ask them to mark it 'urgent'. The pharmacy is closing. I truly need my medication before I leave town. Nothing. Another full hour later, I call again, and I'm told my message would be sent to the supervisor who would get back to me immediately. Another full hour later, after it was too late for my time sensitive issue - I got a voicemail. But it was too late. The pharmacy was closed. I now don't have my meds. This is not what I expect from medical care. But I guess maybe I should, sadly. In the extremely rare times that I need after hours help, I would be nice to feel like someone is there. Not these guys.

Not sure what happened to this practice. When I began coming here approximately 10 years ago it…read morewas wonderful. Now...rushed visits, nurses that are not pleasant, rude front desk staff, ridiculous times to wait for an appointment, everything pushed off to specialist that have 6 month waits. Not acceptable when you have issues that are affecting your day to day life. And if you're sick, you are told to go to urgent care. Not quality care!