went in for a persistent cough and mucous over several weeks. the folks at the front desk were efficient & friendly. I was a middle of the day walk-in so a couple of people were ahead of me. they brought me and checked vitals and such then the NP came in. she was friendly, knowledgeable, & patient. asked questions and listened to concerns. overall I was extremely satisfied! read more

What an awesome experience was so nice and helpful James and Cabral exceptional job I'll definitely be going back here.

More training in basic human kindness, clinical and communication skills needed here. One medical assistant was outstanding, put me at ease, excellent people skills and could be an excellent resourc in teaching her colleagues basic kindness. read more

I made my first visit to the AFC Urgent Care facility, in Beverly, on July 10, 2024, and I can honestly report it was an absolutely wonderful experience from beginning to end. (After reading a few previous reviews about this facility, it's clear that some people may forget that direct medical care and other related services are highly dependent on the circumstances going on at a facility, at any given moment, and it's always changeable, at any given time. There are simply going to be times when other patients, and their particular injuries and/or medical needs, will take a higher priority over you and your needs in that moment--and your wait time may be extended. It's unavoidable sometimes, and must be acknowledged and understood by all who enter such a facility seeking care. In this review, I can only report what I experienced at this facility, on this particular day/time.) After an unfortunate kitchen accident in my home, I wanted to get a cut on my hand examined and treated. Granted, it was not a serious injury, but one that required timely medical attention. The minute I walked in, I was greeted with a friendly smile and sincere care and concern by the receptionist. The registration process was brief, and I was called to an exam room within 15 minutes. The room was organized and clean. The triage technician (Brianna) greeted me in a pleasant and caring manner, asked good questions to get a brief history, and she took my vital signs. I then waited about 10 minutes, and the physician's assistant (Nick, PA) came in and listened attentively to my concerns. He carefully and thoroughly examined my wound and planned a course of action, explaining every step while doing so. His care was professional, efficient and compassionate. The PA ordered a tetanus vaccination, as it had been years since my last booster, and he made sure I had my vitals checked a second time (by Cesia), as a precaution before leaving, as my blood pressure was elevated during the initial triage exam with the technician. During discharge, I received excellent verbal, as well as written, wound care instructions and a complete summary of my visit to the facility. The entire experience at the facility lasted just over one hour. Without question, I highly endorse AFC Urgent Care-Beverly for their exceptional standard of care and their expertise. It's evident the entire staff strives to make their patients feel comfortable and well-cared for. As a longtime Beverly resident, I take comfort in knowing that such a facility exists to help meet the moderate medical needs of our community. We are fortunate. read more

I've been here many times and they've always been able to help, whether with ear infections, torn contacts, ticks, the flu, respiratory infections, and today, glass splinter extraction. They believed me about my phobia of shots, they allowed my (fully vaccinated) partner into the room to hold my feet down, and they didn't call 911 on me for screaming bloody murder. I'll probably still drive back here from Boston whenever I have my next incident. Make an appt first online. read more

My fiancé came in to Urgent Care in Beverly to find out she had a viral sinus infection. They didn't prescribe her antibiotics the first time because they wanted her to wait a week and if didn't go away, to call back. It didn't, she called back, they told her that in order for her to get her antibiotics that she had to come in again. Of course because she needs the antibiotics, she came in, filled out the same patient registration form she filled out a week ago for the first visit. And of course, pay another co-way. She was told she would be seen right away but there was no doctor back there. So after an hour of waiting in one of the rooms, she was irate and had enough. If AFC had prescribed her the antibiotics the first time, this would've been a different story I pray that AFC Urgent Care starts to change at least some of its policies. It is becoming more blatantly conspicuous that AFC is more concerned about getting money from insurance companies rather than making decisions in the best interest of its patients. Do yourself a favor: only go to Urgent Care if it's an emergency that's not life threatening and you can't get seen by a regular doctor. Otherwise you'll be wasting much of your time and money. There are ways for businesses to make money without taking advantage of people. read more

expensive and non caring I got a test done by a technician no nurse at in my opinion a ridiculous price. I'm going to avoid at all costs in the future read more

Zaka, maybe if you look at all of your reviews below you may want to reassess how you run a business. Being prescribed antibiotics for a sinus infection is pretty standard. Your team of "professionals" were rude and rushed through the entire visit without a proper assessment. Went to my primary care doctor and of course got the proper diagnosis. Maybe get off yelp and get on recruiting a new team of nurses and doctors. Best wishes to you! read more

Older woman with glasses at the front desk was actually pretty rude to me. I let it slide because I'm sure her job is stressful with the amount of Covid testing that's been going... But then my mother had a similar RUDE experience with the same lady on a separate day as she was called in by a nurse and the lady at the front desk asked if she was cutting the line! Of course she felt foolish and apologized when she realized that my mother was actually being called out back for her test. Get better help. This place would have received 5 stars if it wasn't for the front desk who really set a negative tone to the day. All other staff were incredibly nice and helpful and fast! read more

Beutiful people so nice and kind Best of care Got an appt.at last minute .They saved my life .i had Nhuemonia

Do not go here! They lie about everything from their process to how long their results take. I attach a screen shot of what their website says and I will let you know how everything that happened to me differed from their web site. 1. I had a telehealth visit w an NP at no time was I ever told I would need to be seen for an in person provider visit I was just told to come check in at the center at the end of the call as you can see their website states the process is to have a telehealth visit and then come to the tent if deemed necessary you may require an in person visit but no one ever told me that... 2. I was roomed in the building got my swab went to jump off the table and leave and was told I had to stay to see a provider ..why? 3. Provider entered and told me if I did not consent to a physical exam my insurance would not pay for testing or the visit 4. I asked to speak to the manager and was told "sorry you misunderstood our website" and "what's the big deal do you have a high deductible insurance plan or something" please see attached pic and tell me how I misunderstood 5. The site and personnel tell you results will be in 24 to 36 hours I called at 29 hours and was told by Donna it take 3 days that's 72 hours! Overall these people did not know I am a nurse practitioner that bills insurance daily for 15 plus years and am speaking up for those who do not know enough -this is up-billing at its worst go to the drive through stations at cvs, walmart 94 anywhere but here, they are dishonest, thieves and I cannot believe any provider would say to patient that you must consent to an exam or will have financial repercus read more

AFC Urgent Care Beverly - Urgent Care Near Me - Beverly, Massachusetts

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I have no words for the complete incompetence of this place. My father needs a nasal swap for COVID, they had to discuss and decided a blood. Well the Mass Health Department doesn't accept results from a blood test, they want the nasal swap. After sticking him 6 times they decided to do the nasal swap. This is totally unacceptable. The Health Department sent out these guidelines and yet they decided to ignore them. I would not recommend this facility and if you need care just go to the ER. Also if you need to schedule an appointment here make sure you have all the latest tech, because that is what they rely on. read more

I'm currently in an exam room right now. I can't seem to figure out what this place is all about. I signed up for a rapid COVID-19 test online last night and reserved a "spot-in line" for 3:15 today. I may have had a Covid exposure and it's been 5 days post exposure, so the appropriate time to get a test would be today. I preregistered and arrived at 3:07 to check-in. At about 3:50 they called me back to an exam room to check my vitals and swab my nose - remember, I just came by for a rapid Covid-test (a thing hospitals and CVS are doing with a drive-up or walk-in service, usually by appointment or with an order from your PCP). I figured this would be simple, AFC is right around the corner from my house. But now, after being swabbed, I'm still sitting here. It's now 4:10 and I've been in this exam room for 15 minutes waiting for a "provider" to come in (I don't know even what I'm waiting to be seen for, I'm just here for a test - which has been administered already). If I knew this would be this difficult I would've called my PCP at MGH and had an order put in for a drive-up test at Salem Hospital. Update: so, it's 4:16 and a doctor came in and gave me my negative results and sent me off. I'm getting the feeling this place is either very disorganized or is blatantly setting up these as full visits for higher billing codes. If you need a test done go the traditional route and avoid places like this. It's annoyances like this that are going to turn people off to the idea of getting tested when places Iike this waste your time. America still can't seem to get a handle on how to deal with this virus effectively. read more

Urgently avoid I am writing this review (my first ever) so that other people are not falling into the same trap. Please, do not hesitate to contact me if any of this sounds familiar to you. In summary (not mentioning attitudes), they forced a "provider" consultation on us under threat of no insurance reimbursement for our COVID tests (eerily similar to Lisa M. experience 7/18/2020). The administration of our scheduled "rapid" COVID tests were performed in over one and a half hour and the results were not delivered as advertised (beyond 72 hours and only because I physically returned to their facility). They do not contact our insurance. We receive two bills for the same bogus 90 seconds "Office evaluation and management services, NP" (a charge for 90 seconds equivalent to an hourly rate of $17,852.80. Maybe Dr. Fauci should think about a new line of work...), and they bill each of us for two unrelated, unsolicited services obviously not provided. That is quite a lot for one visit don't you think? All this, plus the fact that this forced visit practice has happened to at least another person in the past month suggest a pattern of dubious practices at best which obviously go well beyond forgivable clerical errors... I am appalled at these practices especially in the midst of a worldwide pandemic, when people are already under huge amounts of stress and financial duress. I am not looking for any apology from Urgent care (The ones I read online are transparent exercises in damage control), but rather documenting my experience so that other, maybe more vulnerable people do not fall in that same trap. Again, if this sounds familiar, please do not hesitate to contact me. read more

Do not waste your time, they lie about the time for your appointments! Person at front desk said they're running 15 minutes late, I waited 39 minutes and still nothing. Worst service in this area. read more

I needed a COVID test for peace of mind before attending a holiday gathering, and there were no OTC tests available near me, so I'm thankful there was at least an option. I don't mind paying out of pocket for a peace-of-mind test, but the whole experience felt like a big scam. The front staff were clearly undertrained and overwhelmed, which translated to absolutely awful customer service. They were not happy to be there either. It gives me "we pay our FLS staff very little, so they do the bare minimum" vibes. The system to pick up test results was nonexistent. Why can't we receive a digital result through the same text message system you use to confirm appointments? Multiple people trying to get their results were worried that they were going to contract COVID while trying to get their tests back. Maybe don't offer appointments every three minutes if you can't actually keep up with that volume of patients. And help your front line service staff, and plan ahead for a pre-holiday rush. read more

So kind and helpful staff. Booked online and was able to get in at my booked time. Thankful we have this service in Beverly.

Not happy and do not recommend. I waited a long time in the waiting room and a long time sitting in another room waiting to see a provider and then a long time waiting for my test result which should have been ready in 15 minutes. I was questioned about my health history by a nurse who was rude & condescending to me. I am a professional and a business owner. I was shocked at my treatment. Seems like they are actively trying to discourage repeat business. I will not return. Update: this business has commented on my review, but did not address my complaint that I was treated rudely. It appears that they are overbooking, based upon their comment. Perhaps there needs to be more employees hired or take fewer appointments. I'm not satisfied with this response & still cannot recommend this business. read more

Total waste of time going to this walk-in. I brought my four year old in due to her having a countious cough and a week of giving her over the counter cough medicine without any improvement. We were there for a little over two hours just for the doctor to tell me to try giving her honey in some warm milk and to try to take her to her PCP. When I asked if she could give her an inhaler or enebulizer to help open her air way and possibly slow the cough. I was told that " she is as too young " for either of those and I should go to her doctor. Now I have to take the day off from work, loose a day of pay to get an actual professional to help my daughter. What was the point of going there? So disappointed and frustrated. read more

They refuse to email you results and make you come back two hours later for no reason. Was also rudely turned away when trying to do advertised walk in testing. read more

They charged me $169 to tell me that I couldn't be treated here and sent me to the ER. They're refusing to refund me for the literal 30 seconds I spent with the "doctor." Save some money/time and just go to the ER where actual doctors work. read more

This place sucks. Waited almost 3 hours to be seen. Higher fees, too. I don't care if it has TV and shitty coffee from a broken machine. Patients need to be seen quickly and efficiently if we are being forced to pay out the nose for care. read more

Fastest urgent care visit I've ever had. All of the staff was very friendly and sweet. Highly recommend! They took their time with me, and made sure I was taken care of. read more

My follow-up visit to have the staples removed from a scalp wound. I am very pleased by the kindness and attention to patients, one of whom I spoke with in the waiting room. This medical facility is an important addition to the Beverly area. Thank you for being here. read more

I am so impressed with AFC Urgent Care. Beginning with the kind receptionist who told me to come right in, excellent communication and care from Dr Morasse and her outstanding care medical assistant, Rondella. Rondella called on my second day after treatment and helped communicate so effectively with the doctor in order to change my medications as I was having too many side effects. I am impressed!!! read more

I think I was seen within an hour and a half, and I had 4 people ahead of me. Once in a waiting room, it took about another hour for me to get the results of my flu test and out the door. All in all I don't feel that's too bad considering a CVS Minute Clinic would have probably taken way longer. It looked like there were several waiting rooms in the back. The staff here were really nice and helpful. The environment was very clean too. My doctor gave me a note to be out for up to a week from work, which was nice! My insurance was also accepted here and I only had to pay a $45 co-pay. I would recommend this place! read more

I tested today for COVID-19 and here's what I saw. Two receptionists working non-stop greeting incoming patients, filling out online forms, answering phone calls and generally directing traffic inside the facility. One 'receptionist' is an x-ray tech who hasn't done anything but COVID work in the past several weeks. "Not much call for x-rays in the days of COVID," was the way she put it. After a 10 minute wait in my car while they figured out what exam room was available someone else was on the phone telling me to enter the lobby where a minute later a nurse greeted me and ushered me back to the exam room and took my vitals. A few minutes later a tech came in and took two different nose swabs, one for the fast test and a second for the PCR test. She left and a nurse practitioner was in asking more questions and checking my heart and lungs. She left and about 10 minutes later another nurse came in to tell me the fast test said I was negative. As I left a platoon of about six professionals were sitting at a desk updating information, while an equal number shuttled between the examination rooms. I thanked them all for their hard work and for protecting the health and safety of the community. This is real. These people aren't getting a break. They are real life unsung heroes. They are the soldiers in this war against a deadly enemy. They deserve our respect and thanks. read more

Staff was super friendly. They were all thorough and effecient. All of those qualities matter especially when you're not feeling well. I would recommend this facility to everyone. read more

I have came here at least 5 time for the "walk-in" times they have available. Not only do they seem to never actually have them but the workers are just rude. I was given attitude just because I said online says you offer walk-in to which I got responded with "it says we CAN not will". A simple "I'm sorry we just tested our last walk in patient" would of been fine. Or just don't offer walk-ins. Maybe if you know the workers there like the lady before us did you'll get a walk in appointment. read more

Amazing staff. Truly caring, thorough and compassionate. So glad to have them close by.

I recommend you avoid this business. The fees for services were OUTRAGEOUS. I called customer service to complain and request an adjustement. They told me to ignore the bills and they'd get back to me within 3 weeks. They never did call back, but when I called them after more urgent billing notices they said they had a record of my original call but no activity on their part. The salt in the wound - after multiple (expensive) visits to them I still had my original medical problem. read more

We have received great care from this location. The only reason I'm giving them a less than stellar review is because I've found that you can NEVER get through to their office via phone. I've been trying to get an emailed receipt from a visit in August and have never been able to get through to speak with someone, despite calling at least 20 different times. I do not want to go into their location because of the virus, but I will have to in order to square away my health spending account. Just a dedicated line or a way to reach the office via email would be a huge step up. read more

Went in for possible ear infection. Fast, professional, thorough exam and follow up. I wish all healthcare experiences were this good. Thank you!!! read more

We've been to the Beverly location twice and have got in & out way easier than going to your primary care or ER. Everyone is very pleasant.

I went to the AFC Urgent Care on a Saturday morning to diagnose a medical problem. The front lobby was very clean and all of the staff and doctors were very friendly. I was very happy about the care I received from the moment I entered to the moment I left. My physician easily determined what my diagnosis was and gave me smart recommendations to recover quickly. I also had to bring my toddler with me and everyone was very sweet to her too. I recommend anyone to come to the AFC Urgent Care for their medical needs read more

It's Nice to have this Urgent Care office here in Beverly. The receptionists were super friendly and quick with checking my son in. Dr. Sonia was amazing . She was very informative and I didn't feel rushed. She took the time to talk to us unlike many other places where you feel rushed ! read more

I called and asked if I needed an appt. "No come right down" Literally a 3 minute drive. Checked in, led to a waiting room. An hour and 15 minutes later I walked out without being seen. 20 minutes later AFC calls "oh we had a bleeding child and someone else came in with a gash, you understand - come on back". I WAS SITTING RIGHT THERE FOR AN HOUR & HALF. Not a word was said about either issue and I exited through an empty sitting room. So my review They either think I'm an idiot or the customer service sucks. Either way, lot of competion around them. Try somewhere else. Or bring a very good novel read more

The nurse I saw for my visit was superb. Every other aspect of my visit was dreadful. After having the man working the desk make ME call mass health, and then Tufts on my own cell phone to get him the info he needed was aggravating g enough, but to then have the two gentlemen working at the desk speaking to each other in their language( not english) was the final straw. I would rather suffer in pain than to return to urgent care in beverly. Waste of my money read more

I wish I had read these horrible reviews before I brought my mother there for a simple ear issue. Another clinic recommended these morons---I called the referring clinic to inform them of my experience and suggested they NEVER REFER THIS PLACE AGAIN. I am begging you DO NOT GO TO THIS QUACKY PLACE. They call nurse practitioners 'doctors'. They don't know what they are doing. Now have to take my 93 year old mother to her primary care doctor -- who was on vacation which was the only reason we went to this horrible, disgusting place in the first place. The staff was rude and insulting. I asked three times what was taking so long. They said my mother was with the 'doctor'. Last time I checked a nurse practitioner does not complete medical school and is not legally a doctor. They had three girls who 'worked' on my mom could not even do their job. I am fuming mad that my time was wasted, my mom still has her issue, and I exposed both of us to Covid. Oh yes, the 'nurse'...well she had on the clothes a nurse wears, but maybe they call people who apply to nursing school nurses, since they call nurse practitioners 'doctors'. told me it was my choice to go there...way to rub my stupid decision in my face. Why didn't she just say "you're the moron who decided to come to a fake medical facility.' Then when I called to express my dissatisfaction, all they did was talk about the wait and that they don't take appointments. I don't mind waiting when the service is even adequate, but this was HORRIBLE! STAY AWAY...for the sake of your health. read more

Nice enough people work there but it took them 5 days to get a culture back--five days is a long call for something so routine --meanwhile they call me, tell me to stop taking antibiotic they prescribed, I tell them it's working and they say fine, keep taking it if I want, but it won't fix it for good, just for now so still had to wait on the culture--then two days later I get a robocall from Walgreens saying my script is ready, I had to call Walgreens to find out what they prescribed me -- and it was sent to the wrong location, IF they had called me I could have told them to send to another branch, now I have to go 30 minutes out of my way for something that should have been a block away. And I STILL don't know the diagnosis but given what the script is, it was exactly what I SAID it was when I walked in but then they said no. . . Will NOT be returning. read more