I would have given a five star review until Dr. Mancini terminated me (a 69 year old woman with underlying conditions) as a patient during the pandemic without even the courtesy of a phone call. I was a long time patient of Dr. Mancini. It is a concierge practice and I paid for the care of a doctor. When she went on maternity leave I wished all the best for her. I was not happy to find that she hired a nurse practitioner to cover for her rather than a doctor. I had excruciating pain on my left side near my rib. I did get an in person appointment and she said I had a bruised rib. She said I could get an x-ray. She called to say the x-ray showed an enlarged spleen. I was concerned and saw the nurse practitioner who sent me to the emergency room "in case my spleen exploded or something." Luckily I went to the emergency room where I was diagnosed with Costochondritis - a muscle problem that causes extreme pain. This should have been obvious since I have chronic muscle pain. My chiropractor in NYC, bless him, knew exactly what it was and how I got it and has made the pain lessen considerable. I went back because the nurse practitioner wanted more blood tests. She called to tell me that something was high. I asked if I could call to discuss the blood tests. She said no. I decided to get a complete exam in NYC (I live in NYC and in MA). Turns out is normal for the spleen to enlarge slightly when the body is under stress as it is sending out more white cells. My bone density is good and all my pain is muscular. My heart is good. I have lost 40 lbs and gotten my sugar down from 11 to 7.5. Still have to get it to 6 - but you would think these would be things a medical practitioner would know and want to share with me. When I asked when Dr. Mancini was returning I was told August 17th. I got this e-mail from her. "Jan, It has been brought to my attention that you have been unsatisfied with the care you have received since my going on maternity leave and were upset by my taking maternity leave in general. I was also made aware that you were verbally abusive, using profanity, towards our office manager. For these reasons I feel it best you find an alternative primary care physician. I am sorry it has come to this, but I feel the doctor-patient relationship has been irreparably damaged. The date of termination is August 1, 2020. - Dr. Mancini No phone call. No response to my e-mail replies. I was unsatisfied with the care I was given because I was misdiagnosed and not given appropriate information. I never was upset by Dr. Mancini taking maternity leave - I wished her all the best. All women need maternity leave. I did use profanity. Walking - in excruciating pain - to the office - I was made to stand outside in the pouring rain when they knew I was there for over 10 minutes. When I came in I said, "No patient deserves to be treated like s**t. I am a human being." I have a Masters in Counseling degree and if a patient of mine who had always been friendly and responsible reacted that way I would view it clinically as a sign of extreme stress (which it was) and would have checked in to see if they were okay. I have been in other medical places during COVID-19 and strict protocols never involve patients being locked out in the rain. I would have lived with all of this because of COVID-19 but the fact that a doctor would terminate a 69 year old patient with medical problems during a pandemic without even the courtesy of a phone call is inexcusable. When I found Elitra Health in NYC I actually cried during my exam because it felt so good to finally have an intelligent, competent team of people caring for my health. Dr. Mancini also prescribed inappropriate medication but that is another story. read more

As I started moving into my 40's I realized I needed to take my health a lot more seriously than I have been when I was younger. I signed up with Gold Direct Care after I heard about what Dr Gold was doing. I was drawn towards the idea of having a doctor who will spend as much time addressing my concerns as necessary. I have been pretty disappointed with 10 minute consultations with previous doctors who don't have time to listen and never really get down to the root of the problem. I got the feeling that they have to make a very quick decision and hope for the best. Try this, take that, come see me again in 6 months. I realized that I have to take my health seriously. Good health is one of the most precious things we have. I made a clear and conscious decision that I do not want to be part of the herd anymore. I wanted a doctor who I have access to. I wanted a doctor who truly cares and who knows me, and I wanted a doctor who had the time to do his job properly with my best interests at heart. I have been with Dr Gold since he started his Direct Primary Care practice, and I am completely satisfied. My first consultation was over an hour. I send him emails which he responds to right away. I have his cell number and I have 24 hour access if I should need it. (Not that I think I will, but it is a comforting thought.) I had a chronic health issue for quite some time, and nobody has been able to get it under control. With Dr Gold's care he had it taken care of within the first month. We spoke often and tried different prescriptions. He consulted with other specialists and before long had the whole situation under control and everything back to normal. I did not get kicked around from one specialist to another, from one test to the next. In the end it was his direct pragmatic approach that solved a complicated situation without having to send me in for a complete "refit". It is also a pleasure to work with him. He has a great sense of humor and a nice personality. It feels like you are talking to an old friend, which takes the anxiety out of visiting the doctor. If anyone is on the fence on whether this is a good fit for them, take it from me, you will definitely not be disappointed. If you take your health seriously, this is a smart investment. Investing in your health is investing in yourself and your future. Dr Gold practices modern medicine with a traditional approach. Everybody wins! I can't recommend it highly enough. read more

I used their services for almost a year (I am moving to the South so I had to discontinue my contract). It was worth each single penny. Doctor Carmela Mancini is not only a highly professional individual, but she is kind and very nice. Makes you feel comfortable from the very first meeting. She was able to book for me the best labs where I had my exams done and was always ready to answer my questions whenever I needed. Like I said, I am moving, but I recommended this places to plenty of friends and colleagues who will be starting this coming Fall. read more

Small business owner and all of you folks that have the high deductible plans. I have never had such a great experience with a health care provider. Let me explain what happened last week. My son came home from football and told me his finger was hurting badly. He could not bend it and it was starting to swell. My first thought was time to spend 4 Hours at the ER. Not anymore. I text Dr Gold. Yes Text. at 730PM on a Tuesday night. Within minutes he got back to me asking for pictures. I send them. he ashed for close up and specific angles so he could better diagnosis the situation. He then said it did not look broken or out of alignment. he suggested ice and buddy taped. The next morning my son was still complaining of pain and the finger was bruising. Dr Gold had followed up with me and I sent another round of pictures. At this point he suggested that we have an x-ray to be certain. He called in an x-ray order to NSMC in Salem and we went to the radiology department, not the ER. We were in and out in 30 minutes. Dr Gold was back with me in two hours. no break. Sames treatment with Advil added. Having Gold Direct Care saved me at least $600 and 3,4,5 hours of my time sitting in the ER. Thank you Dr. Gold. Chuck A Everyone should take notice and contact Dr Gold. read more

You are missing out on true, personal, amazing medical attention if you're not going to Gold Direct!!! This is the way medical and doctors visits should always be!!! A very comfortable office setting with little or no sit time and the most amazing staff I've ever come across. Extremely knowledgeable and experienced doctors you will ever meet! Absolutely amazing!! read more

We are a family of 5, have been with Gold Direct Care for 2 years and have never been happier with a family physician practice. No more waiting in packed waiting rooms with appointments that don't start on time. This is how medicine should be practiced, with patient centric approach instead of the physician filling his/her day to the brim and herding in everyone like cattle, one by one, to hit quota. We can also text/email him as well. We don't abuse this option but when we have done so on occasion, the response has been rapid. If you want thorough, quality and convenient care, then explore Gold Direct Care's practice to learn more. I never write reviews by the way. I felt compelled to do so when Dr Gold accommodated us by seeing our newborn baby on a Sunday to check her progress. Because of this my wife was able to come home a day early from the hospital. Thanks again Dr Gold! read more

I am very happy with Dr.Gold and his staff. Everyone is so friendly.Dr.Mancini is great his nurse Meghann,and Jessica, and Laura, Dr.Gold^s wife make you feel right at home.It reminds me of my childhood,always there for you. The patient comes first!!! If Dr.Gold can not talk or see you that day,you will hear from him within 24 hours.... Dr.Gold and his staff are always attending workshops,working with health care providers, and public officials keeping abreast of all the latest procedures and practices.an added benefit is a monthly newsletter keeping patients informed of any relevant news and events.. I am so thankful for being a patient of Gold Direct Care!!! P. Cuzner read more

I can't say enough positive things about this practice. My daughters go to Dr.Gold and I see Dr.Mancini. The nurses they have on staff are so amazing as well. If I have a simple question, I'm able to email the doctors and their replies are lightning fast! Which is incredibly convenient. We are so lucky to be apart of the Gold Direct Care family. read more

So far I am very pleased with the team at Gold Direct Care. I am new to the practice but my experience has been consistent with everything I have heard. read more

Dr. Gold and his staff are the best and when you are sick or have a medical issue or just need some info about your health,guess what? You actually get to communicate with the doctor! This form of health care saves you time,money and stress. read more

Choosing Dr. Gold as my primary care physics is the best decision that I could have made. Dr. Gold is always accessible whether by day, evenings, weekends or holidays. He responds promptly, and demonstrates professionalism, patience and wit. I feel that I am receiving exceptional care. I have never experienced any wait-time when visiting his office, and I never feel rushed. In addition, Nurse Meghan is both knowledgeable and kind, and also assists in answering any questions that I may have. I am so happy that I found Gold Direct Care! read more

· My family is a huge fan of Gold Direct Care. My three boys see Dr. Gold and my children as well as my husband and I are thrilled with our decision to have our children join. 1) Children routinely get sick or need to see a dermatologist or allergist or need stitches. Dr. Gold not only sees my children for routine sick calls or physicals, but removes their warts, stitches their lacerations, and is a friendly ear to them when they feel like they want to talk to a male doctor. Dr. Gold is never too busy to treat my children -whether it be for a physical or for a social/emotional issue. 2) Not only does taking my children to Dr. Gold eliminate the need for me to bring them to specialists most of the time, but it also saves my husband and I money on co-pays. We save time and money by paying for our children to be patients of Gold Direct Care. 3) My children absolutely think that Meghann Dunn, the nurse and nursing manager of the practice is fantastic. Meghann is so kind and understanding with the children. She is also very skilled at what she does and is able to magically give pain-free vaccinations. 4) My boys trust Dr. Gold and Meghann. My husband and I trust them as well. Trust is a hard thing to earn and harder to come by these days 5) In my opinion it is rare to find a doctor these days who is diagnostic. However, that's the not the case with Dr. Gold. He is very knowledgeable and a great diagnostician. 6) I can go online and look on WebMD or another website symptoms and treatments if I want to. I don't need a doctor who my children don't have a relationship with or who doesn't know their medical history treating them with a typical treatment plan if they are sick. Dr. Gold doesn't do this. Not only does he know my children and their medical background, but he is also very knowledgeable in different treatment options as well. 7) Dr. Gold is willing to perform certain basic procedures such as stitches to save us the trip to the ER. Thank you for bringing family health care back to the family Gold Direct Care!!!!! read more