Please reconsider visiting Dr. Michael J. Zachareas. Both my wife and I were his patients, and my…read morewife underwent two surgeries annually for several years, which seemed excessive. After switching doctors, she hasn't needed surgery in over four years. During my time with Dr. Zachareas, I had monthly appointments, but now I only see my new urologist once a year. This experience raises concerns about the necessity of the treatments he recommended. He's a biller, he's going to have you in as much as possible, and keep you going. And finally his arrogance is unparalleled, I first starting seeing him at a low point in my life, he's talking about his new 5k watch, literally flexing in front of me, and talking about himself saying he could have done anything he wanted in life as a career because of how smart he was. I'd go to literally anyone else.

Just know, if you had a positive experience at this practice you could have almost definitely have…read morehad the same experience at another practice with half the co pays and appointments in general. He's a biller. Get em in and out. Minimal interaction, and quick to schedule an array of tests and appointments that are unnecessary.

I have seen a couple of the doctors at this practice and like them both. My doctor's assistant is…read morethe sweetest lady you'll ever meet. They are very thorough and pretty good at getting back to you if you have questions, etc. So far so good!

In the most polite and professional way I can put it my experience being a patient here was…read morecompletely horrendous. I live two hours away and I've chosen here despite the commute because there is no medical center near me that gives the treatment I need so I am, for lack of a better term, downright desperate. After having a prescription given to me almost a year ago, I have been calling for MONTHS to get it authorized by the doctor I saw and nothing productive has happened. Nothing. I've been hung up on twice before, I've been bounced between two offices multiple times to try and reschedule an appointment, I have stated the urgency of how I need what I am there for and still nothing has been done. My experience here has been disgustingly bad and I would urge anyone who is looking for this as a possibility to try other options because it is abhorrent how hard it is to get anything accomplished here. And this isn't even coming from just a solely outside view, I am in the medical field myself. I am extremely disappointed.

My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.