Doctor Chang has been my primary care for over 20 years. I have a number of medical issues and he…read morehas treated them all with great success.

Worst doctor ever All he cares about is if you get a flu…read moreshot to a COVID shot Every time my wife goes there he doesn't treat her for what she's going through He can literally kill someone and not give a damn I do not recommend this doctor

I recently picked Dr. Shushan as my primary care physician when I changed insurances. Mostly, I…read morepicked him because of the convenience of his office to where I live. Also, I am a physician at in the Cambridge Health Aliance system, and wanted to go outside that system for my care so that I wouldn't encounter colleagues in the course of obtaining my care, so I picked a practice in the Mount Auburn system. I saw him for the first time last week, and was very impressed by him. It took a few months to get a new patient appointment with him, but I don't have significant health problems so that was fine. He was prompt and efficient, but quite thorough in his physical exam and review of systems (the part where they ask you questions about headaches, vision, hearing, shortness of breath, cough, etc etc). In the course of my medical training I have seen many physical exams performed on a basically healthy person that were perfunctory at best, but Dr. Shushan was methodical and complete. He had an easy manner and seemed like a nice guy, so we had a good rapport. He brought up appropriately but did not beat me over the head with what we both knew I could be doing better - diet and exercise. I felt very comfortable entrusting my care to him and if I became ill, I know he'd do a good job and treat me with dignity. My only minor complaint was with a harried nurse who was a bit short with me. After signing in by the door as a first-time patient with the staff who handled the insurance, they sent me to the waiting room, but didn't tell me I needed to check in with the folks there, so I sat down for a minute or two until a nurse came out and berated me in an annoyed voice, "You need to sign in when you get here!" I hadn't realized you needed to sign in at two separate places. She later calmed down a bit and was nicer to me once I complimented her blood-drawing skills.

I thoroughly agree with the other reviewer and I am not a doctor but a self employed woman…read more I just saw Dr. Shushan as a PCP for the first time last December. I also had to wait a couple of months for an appointment as a new patient which was fine as I'm pretty healthy. I was very impressed with the quick process of getting me through the registration/reception area. His nurse was lovely and very good, and when I had my visit with him I didn't feel rushed like I've felt with other doctors in the past. Other practices treat you like cattle (sitting in various waiting rooms). He was quick to get to me once his nurse was done with the testing and did not rush through the exam. He asked me important questions to get to know me and gave me various suggestions on what to do to stay healthy. What a wonderful experience. This is how a doctor should be; knowledgeable, kind, friendly and efficient. He's my doctor from this point on!

Misleading business practices. I was told I would only need to pay $60 total for a visit, Aetna…read morespecialist fee. Got a bill for $335, because Aetna put it all in my deductible. Obviously Aetna sucks, but I never should have been told it would be a total of $60 for my visit. I should have been told it was a $60 upfront fee, but there may be a further payment required. I called and was told I should have read the entire, long contract I was handed when I arrived for my visit. It said that I was responsible for any additional costs after my insurance provider processed the bill. I *had* read that, and *had* asked the question of "how much will I actually have to pay, worst case scenario" specifically because I had read that and was worried. I was assured $60 would be all I owe. So I signed it. Probably a moment of weakness on my part, shame on me for trusting this practice. I'm now legally on the hook for $330 for a session that only led to "you need an endoscopy", when I was assured by an employee of Digestive Health Associates that I would only owe my deductible of $60. On paper DHA can claim no misleading practices (unless I had thought to record my conversation with the receptionist). So can Aetna. But no party in this supposed "healthcare" industry cared at all about me, and for that, I recommend looking elsewhere for a more ethical & caring practice.

Dr Ardolino and his entire staff went out of their way to treat my sister who was dealing with…read morememory disease in a caring and patient way. Dr Ardolino ALWAYS responded to calls almost immediately. Great practice that anyone would be comfortable with.

Wonderful Doctor. Always remembers our conversations from the last visit. Been going to see her for…read moreyears and she is very compassionate.

Rude desk clerk requiring signature but refusing to show patient the document she is being asked to…read moresign. Says she does not have it. Big big HIPPA violation. Then clerk next to her tries to hand over laminated document to patient to read but first clerk prevents her. Beyond rude and an unacceptable violation of patient rights. Do not trust this practice.

This practice accepts Commonwealth Care. I was shocked when I arrived and was treated so well,…read moreafter years of having to get birth control from free clinic style medical offices. I arrived, was checked in, and did not have to wait two hours just to be seen! I felt like a child who had good health insurance again....anyway. The NP I saw was everything you would hope for in a clinician - gentle, efficient, competent, friendly, and easy to talk to. They filled my prescription right away, sent my test results quickly, and I'm waiting to see if they call back promptly. Will edit if not.

Just had my first appointment and cannot say enough great things about this facility. From my…read morefirst phone call to meeting the Doctor everything went smoothly. I was in serious pain and was seen on the same day I made the call, that in itself is amazing. Upon arrival, the staff was professional and very concerned about my condition. They listened closely as I described my ailment and told me everything that they were doing. When Dr. Blake came in I was very nervous and she recognized my heighten state. She took her time examining me and throughout the process she remained very calm and explained what she was doing. She gave me her diagnosis along with a follow-up treatment plan. The staff then proceeded to take care of all the follow-up appointments needed, from booking my MRI to calling my PCP to get prior approval. That has never happened to me with any other Doctor's office. Usually I'm the one making all the calls. I wish I could give Boston Pain Specialist a perfect 10 but 5 is the highest on Yelp. I totally recommend them if you are looking for caring and professional people.

I still cannot believe how wonderful this office and staff is. I had my second round of injections…read morelast week, and once again everyone from the front desk(Marco) and Leslie, to Dr. Blake and who John were so caring and understanding. I HIGHLY recommend this as your go to place for relieving pain. Thank you to all of you!

Very unprofessional. No longer the same practice without Dr. Loudoun Dr. Kearns Dr. Miller I would…read moreno longer bring my children here. Very disorganized very poor at accurately diagnosing patients.

These doctors are nuts. They violate personal privacy and are extremely judgemental. So…read moreunprofessional, and on top of that the office staff run around and have no idea what they're doing. Don't send your kids here if you love them.

I really like the staff at this office. They all seem helpful and pleasant. The only problem i have…read moreis that i feel as though i am pushed thru the process with the doctor. I feel as though he rushes me thru the appt and/or tries to pass me off to another doctor before coming to a full diagnosis. Dr Smith is nice, seems like he wants to help.. but in the end is like alot of other doctors- who just want to get to the next patient fast.