I had a good experience, staff were professional and efficient…read more My only complaint was finding the place. Signage was horrible . I missed my first appt because I could not find it. Rescheduled and had my sister take me because she had been there before. She said she had a hell of a time finding it her first time. With all the money you take you would think you could afford to put up better signage. Super frustrating and if I need another MRI I will go else where. I wasted my time and gas looking for it.

Shields MRI is very unprofessional that I can do without. At the last minute they attempted to…read morecharge me when my insurance usually pays for it all. I don't know what they charged if any and tells me to pay at time of visit. I wasn't given an explanation and told to contact insurance company. This company should know what is covered or not and do a better job in communication with people. Although I need my MRI I cancelled my appointment and very confused, upset, and disappointed in how they conduct business.

My elderly mother needed an ultra sound. She has alzheimer's and severe spinal nerve pain. Her…read morePC book an appt at this awful place. They called me yesterday to confirm the appt. At that time I explained the situation and they said I would go in with her while test was being done. Well today we showed up and the staff were rude and cared less about my conversation yesterday. Covid existed in the world yesterday as it does today. Complete BS from staff. If I had known we would have gone elsewhere. Ultra sounds are a dime a dozen - STAY AWAY

I just left there. I am a large guy and a bit claustrophobic. I didn't really know that I had a…read moreproblem with tight spaces until I tried to get into a closed MRI machine three days ago and had a small panic attack. The CDI attendant, Jenna was incredibly understanding and helpful. At the time, she suggested I try an open MRI like they have at the CDI in Woburn. So I booked my appointment. I went today to my appointment, and the tech is again Jenna. She apparently works at both locations. She was again very patient and helpful. She understood my issue with space. Today she had a student with her name Chris. After they started the first image in the open MRI (open is a misnomer- it's still a tight space and an awkward situation to be on that machine. Once the first image began, I was again having a small panic situation so Jenna stopped and came in to talk with me. Chris offered to stay in the room and talk with me between images. This really helped. I made it through the six images. Both Jenna and Chris are not just nice and patient, they are KIND and that seems to be something that you don't find often enough these days. I can't thank them enough. Also, the cost of this seems to be a good value. The staff at the reception desk is also great. They make the whole experience easy and as low stress as possible. Let's face it, you get an MRI because you've got something going on and it's usually a stressful time. It's great to find a place that cares about making the process as easy and low stress as possible. I hope to not need an MRI again anytime soon, but if I do, I will be going back to CDI and I hope to have Jenna or Chris there helping me out.

I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

I went to Excel Physical Therapy for evaluation of a knee injury that has persisted for…read moreapproximately four months. Unfortunately, I was disappointed with the evaluation. The PT was allotted only 30 minutes for the evaluation and did not have access to my prior operative reports. Apparently, only the physicians have access to these reports, which makes little sense to me. If a physical therapist is expected to evaluate and treat an orthopedic condition--particularly when there is a history of prior surgery--they should have access to the relevant medical information. More concerning, however, was the evaluation itself. My intake form and history were not thoroughly reviewed, I was not asked for details regarding my previous meniscal surgery, adjacent joints were not assessed, and no orthopedic/special testing of my knee was performed. The evaluation consisted primarily of range of motion, strength, circumference measurements and patellar mobility. I was ultimately told that I had posterior-chain weakness. As a physical therapist myself, I found this to be a very limited examination for someone presenting specifically with a persistent knee problem following an injury. Regardless of whether 30 minutes is sufficient for a comprehensive evaluation, clinicians need both adequate time and access to the patient's relevant medical records in order to perform a meaningful assessment. I can only speak to my own experience, but based on my experience thus far, I would not recommend Excel Physical Therapy.

My experience at Excell Orthopedics in Woburn was extremely disappointing…read more The office staff was friendly, welcoming, and I was seen right on time. My intake was completed, my medications were reviewed, and I was sent for X-rays before seeing the physician. The problem is that when I scheduled the appointment, I clearly explained the reason I needed to be seen, provided the testing that had already been completed, and filled out the online questionnaire detailing my symptoms and medical history. When the doctor entered the room, he asked why I was there. After I explained, he told me he does not treat that condition and would refer me to Neurology--even though Neurology was the specialty that referred me to him in the first place. I appreciate the doctor's honesty and that he did not attempt to treat something outside his area of expertise. However, it is frustrating that no one reviewed my referral, records, test results, or questionnaire beforehand. Had they done so, someone could have informed me that this provider does not treat my condition, saving me from leaving work, paying a specialist copay, undergoing unnecessary X-rays, and incurring additional insurance costs. The appointment lasted less than 10 minutes. The doctor reviewed EMG results I was already aware of and documented that my symptoms could be related to neuropathy, despite my explaining that my neuropathy affects my legs and feet, has significantly improved, and is not related to the shoulder and hand symptoms that began while taking a medication. I contacted a manager afterward, who acknowledged the issue and said she would educate the staff and get back to me. More than 24 hours later, I have not received a follow-up. While I appreciate the commitment to staff education, it does not address the time, money, and energy I lost, including the copays and additional imaging costs. Overall, this felt like a completely avoidable situation that should have been identified before I ever arrived for the appointment. My appointment was at 2:20 I checked in my receipt says 2:13, the women who checked me in was extremely kind and we chatted a few - I was brought back right at 2:20, went for xray at 2:30 after sitting going over my medications ect .. back to the room. The X-ray tech was very friendly also! I was back in my car at 2:43.

Due to my medical history, I frequent the lab at Winchester Hospital. The team is always so…read moreprofessional, friendly and knowledgeable. Today was no exception except I met Gia for the first time. She was so friendly and very prompt in completing my test. Thank you Gia!

I gave birth to my second child at Winchester Hospital, and unfortunately, it was a very…read moredisappointing experience from start to finish. The biggest issue was the L&D & Mother/Baby unit after delivery. My newborn and I were placed in a room that was only 68 degrees. We were told there were no other rooms available, the solution was to give us extra blankets. We had to wait approximately 36 hours before we were moved to a room with an appropriate temperature. Recovering from childbirth while trying to care for a newborn in a cold room was incredibly stressful. I was also shocked by the cleanliness of the hospital. The postpartum room did not appear clean when we arrived. During my stay, the trash was not emptied daily, and the floors were never mopped. For a labor and delivery unit caring for mothers and newborns, I expected much better sanitation. While a few staff members were kind, my overall experience in both Labor & Delivery and the Mother/Baby unit did not meet the standard I expected. One experience that has stayed with me involved the nurse who introduced herself as Lindsey. She attempted to place my IV before my C-section and was unsuccessful after five attempts between both of my arms. At that point, I politely asked if someone else could try. Instead of responding with understanding, she appeared upset, gave me attitude, and slammed an item before leaving the room. It was an incredibly vulnerable moment for me, and I was shocked by how I felt I was treated. Even if a procedure is difficult, patients deserve compassion and professionalism, especially during childbirth.

I've been bringing samples here for years. The office staff are consistently nice and very helpful…read more Often I get results back much earlier than expected. Prices are reasonable and comparable to other laboratories in the area. They have a convenient drop box in front for after hours.

Excellent service with on site laboratories and expert personnel. I worked with microscopist A…read more Lutz for overnight sample testing and the results were quick and clear. They will not advise on remediation or abatement of materials, and I find that useful so that there is no conflict of interest while interpreting the outcome of something like an asbestos test.

This review is specifically for Dr. Kathleen Courtney and Dr. Laura Vitale. In my opinion, these…read moreare the best doctors at this practice. I've never felt rushed during an appointment, they are very open and patient to answering my questions and hearing my concerns, and honestly value a parent's input into the care plan. When we first started coming here we were being treated by one of the other doctors in the clinic who had the hardest time remembering us as patients and, in my opinion, gave us bad medical advice which resulted in my younger child being rushed to the ER. Dr. Courtney was the doctor on call that morning and she calmed my nerves, gave me really solid advice and followed our situation through the following week long stay at the ICU. Once discharged, I immediately switched our primary doctor to Dr. Courtney and have had nothing but the BEST medical experience with her. Dr. Vitale often covers for Dr Courtney, and given their very similar style, I'm equally happy with her. Drs Courtney and Vitale are the best pediatricians around!

If could rate this Doctor a 0 I would. I saw he may work here now, but was previously holding…read moretenure at woburn pediatrics. When I was a patient of his from the age of an infant to about 10 years old, he had be my practitioner. My mother year after year voiced sever concern for my anxiety attacks and other episodes. Year after year, he kept writing of off as "terrible 2s", or "terrible 3s", or "I heard 4 years old is pretty bad!". DISGUSTING BEHAVIOR. I am now 32 years old. Dealing with server life anxiety and learning to work through it myself. When my brother started to see him, 8 years later, he had started showing signs of server eating disorder behaviors. Dr. Michael Alan Vogler called my mother a "crazy Italian mother", and never showed a sign of concern for her children. This man should be locked up, investigated, and disbarred for his repetitive, unprofessional behavior, and I look forward to the day this man gets his karma. Main take away: beware MOTHERS. Do NOT take your children to see Dr. Michael Alan Vogler. Karma is real. Get a second option.