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    ARCpoint Labs of Woburn

    ARCpoint Labs of Woburn

    (15 reviews)

    Now that we have a few minor issues ironed out I've updated my review to EXCELLENT. thus was my…read morefirst visit. It's very easy access in and out with plenty of free parking. I was there for a blood draw and syrum medication. I didn't even feel the needle going in. My mix was done in excellent time. Highly recommend.

    I had a good experience here before for a COVID test, so I decided to go here for a a COVID…read morebooster, since CVS seemed to need a week or more of notice to sign up. Great, 1-day scheduling! Not great? Their need for oversharing. They want my SSN, AND a copy of my driver's license (a picture, not just the number). When I fill out a form in the doctor's office, I don't mind so much, because that probably gets digitized badly if at all, but this was an annoying on-line form (even if you go to their office you are going to be doing it on your phone--ugggh!) ...Now I get it, they are a place that is used to dealing with, well "Perps". (Drug testing, paternity testing, gosh knows what else.) People being forced to use this companies services by the courts, their employers, or their sports team. In other words, people who have no choice. Well, I'm not a perp, I do have a choice. I am a person who would rather pull his pants down (bending over backwards mind you) than to share this info with people I don't know. Quick--- would you give me your email, mobile number, home address, birthday, SSN, and image of your license if I met you on the street? No? What are you hiding? I won't do anything with it... I didn't think so-- start standing up for yourself, walk out like I did, eventually they will stop demanding pointless info the nurse does not even know why they are collecting. I found Costco will do a next-day appointment for a Moderna booster as well, and they don't require ANY SSN or driver's license. I'm sure Walmart, and all the other pharmacies don't either, because they don't treat their customers like perps.

    RAYUS Radiology

    RAYUS Radiology

    (10 reviews)

    I just left there. I am a large guy and a bit claustrophobic. I didn't really know that I had a…read moreproblem with tight spaces until I tried to get into a closed MRI machine three days ago and had a small panic attack. The CDI attendant, Jenna was incredibly understanding and helpful. At the time, she suggested I try an open MRI like they have at the CDI in Woburn. So I booked my appointment. I went today to my appointment, and the tech is again Jenna. She apparently works at both locations. She was again very patient and helpful. She understood my issue with space. Today she had a student with her name Chris. After they started the first image in the open MRI (open is a misnomer- it's still a tight space and an awkward situation to be on that machine. Once the first image began, I was again having a small panic situation so Jenna stopped and came in to talk with me. Chris offered to stay in the room and talk with me between images. This really helped. I made it through the six images. Both Jenna and Chris are not just nice and patient, they are KIND and that seems to be something that you don't find often enough these days. I can't thank them enough. Also, the cost of this seems to be a good value. The staff at the reception desk is also great. They make the whole experience easy and as low stress as possible. Let's face it, you get an MRI because you've got something going on and it's usually a stressful time. It's great to find a place that cares about making the process as easy and low stress as possible. I hope to not need an MRI again anytime soon, but if I do, I will be going back to CDI and I hope to have Jenna or Chris there helping me out.

    I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

    EMSL - laboratorytesting - Updated May 2026

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