If I could do no stars, I would. I was warned years ago to not use Fogal when we had issues. I used a different company and was happy. However, we recently sold our home. During the water test, uranium came back and the buyers requested a filtration system installed. They provided a quote from Fogal for $10,000! Now, at this point I already have a filtration system installed from Culligan. This filtration system consisted of a Big Blue filter, water softener, and a Shellco Carbon block filter. Armed with the quote from Fogal, I called Culligan and had them come out to give me a quote. I showed him the quote from Fogal and he laughed. Said that they are using junk that will cost the buyers more in filters over the years. Half of what they spec'd was not necessary (including an RO sink unit under the kitchen sink). He said that a quality system that would filter the uranium from Culligan would be much more than $10k.
So I agreed to pay Fogal to have the system installed. They contacted the buyers to schedule the installation. At this point, we have not closed on the home yet. But the install was scheduled to be done after closing. They asked the buyers what he wanted to do with out existing system. Buyers didn't care. So they took it. We were still living in the house during this time, as we were granted a rent back. So, legally we were not the owners of the home during the install. HOWEVER, the contract was signed by me, before closing, and paid for by me! They have no right to the equipment they took. So I called them.
I first spoke with Colby, who did the install. He was extremely rude and said he would not be bringing the equipment back. But would call me back when he could figure it out. Never did hear back from him. I called again a few days later, and spoke with Darren (who wrote the quote). He informed me that I didn't have a legal right to the equipment since I was not the owner at the time of install. After some arguing, and after I threatened to report Fogal to the police for theft, he HUNG UP ON ME! I paid this bozo $10k to get hung up on.
Before all this, I actually met with they buyers. They came the same afternoon after the install. They saw the new faucet at the sink and she asked why they needed it. The response from the husband was "Darren said it was the law to have that installed." I just about fell over! The law? What law? There is no law that says that an under sink RO unit must be installed in ADDITION to a whole home RO unit! They were lied to! Fogal Pump lied to the new owners to get them to buy products from them. I let them know that there is no law, but enjoy the extra faucet that is not hooked up to the drinking water in the fridge.
The buyers are great people. I did ask them to contact Fogal and have them bring my equipment back. They didn't have any issue with that at all. Buyers get 5 stars! Fogal gets zero. Beware of Fogal Pump. read more