My cat is a 13-year-old momma's boy who doesn't do well when I leave him alone, and he especially hates to get in the car to be boarded. His health is iffy at times, and he suffers anxiety that leaves him with IBS symptoms and he can become very withdrawn. It was already the middle of December and I didn't know what to do with him while I went to visit family for a week over Christmas. When I first contacted Fluffy Faces, it was a Saturday evening and I left a message not expecting to hear from anyone until Monday. Cayla returned my call that evening, answered all my questions, took my information and set up an in-home interview. She inquired thoroughly about the type of service I needed and emailed me a quote. When Cayla and Joe came over to my home to meet my kitty and me, they were punctual, organized, professional, and seemed very at ease with my cat as he did with them. We spent a good amount of time going over my requirements, instructions, and concerns. They listened patiently and intently. They then presented me with a very professional contract and told me their terms for caring for my pet. I found the contract to be in order and their terms and prices to be very reasonable. While I was gone, they kept in touch with text updates as well as pictures. I could tell by their descriptions that they were interacting with him and paying attention to his health, and it was really nice to get pictures in which he seemed to be doing very well. My travel plans changed and they gladly accommodated me with another visit, assuring me that he would be okay for another day. The reports I received from them were so positive, I began to get a little paranoid that maybe they were just telling me everything was great so I wouldn't worry! However, when I arrived home, the condition of my cat and apartment was a testament to the loving and detailed care Cayla and Joe provide. My cat was no doubt really excited to see me, but he was in much better spirits than usual after I've been gone a long time. He wasn't withdrawn or showing symptoms of his anxiety. The litter box was very clean, the food and water bowls were clean and contained an appropriate amount of food, and my apartment was as I left it-- they even brought in the Christmas present my sister sent that had been left on the doorstep. I believe that Cayla and Joe are true animal lovers who are building a business based on what they love to do: care for the fluffy-faced members of our families. They went above and beyond my expectations, and were generous and flexible when it came to my needs. It is an added bonus that they are so organized and professional. I will definitely ask them to come back the next time I have to leave town, and I don't think kitty will mind. read more