This low rating is mostly due to the poor customer service we received at around 8pm on 9/3 Saturday. I get it, you've been working for hours and it's an hour before closing, you are tired. The lady with glasses that served us looked like she was MISERABLE. I do not want to enter a store and purchase over-priced desserts by someone who looks like she is visibly upset with every small question I asked. No thank you, nothing, felt rushed to order and get out. I understand the labor force is shrinking and your staff options are few, but I'd rather order a twinkie from a vending machine than order from this lady again. Also, the macarons were about double the price of elsewhere and most of the flavors were way too subtle. Lychee was vanilla. The cream in btwn was way too thick. read more

The individual cake "love after dark" was dry. Also ordered the burnt almond cake. It lacked flavor. Wish I read the other yelp reviews on it. Better save ur money and go elsewhere- overpriced for the quality . Safeway cakes are moist for half the price. 2 stars for the great service. I would rather spend my money on cocoa de fluer in Los Gatos than here. Disappointed! read more

Really disappointed, the want to charge 8-9$ a pastry and they give you old pastries that taste like they've been in the refrigerator too long. The cakes are dry. You're better off at a bigger chain like Safeway and saving money. read more

Their Mango tango cake and the flower flour chocolate cake are amazing and delicious. We order them for special occasions

Delicious and unique variety of treats! Always fresh and good quality! I often come here after work just to get a delicious treat, on the weekends we love to come here as a family! read more

Flower Flour - Pastries display - Bakeries Near Me - Campbell, California

Great service and great location, but flavors and textures are lacking! I want to love this place. 5 stars for service. But like 2 stars for their pastries. The espresso shot was pretty good too actually. I've gotten croissants, lemon bars, now a cheesecake. None have been very good. Not worth the calories and sugar intake for this girl! read more

BURNT ALMOND CAKE!!!! Perfect sweetness and just the right amount of moist in cake. A must have!

Horrible service the brunette girl that works there wanted to charge me for something that my wife already paid for. After I said we already paid for it. It wasn't enough for her she had to check on the computer and then double check with her worker instead of just trusting me that I'm not trying to steal a $5 cookie. I would not be back after this. read more

I am not happy right now with this bakery. we had a cake from them once so we ordered two cakes for my kids first and second birthday party via Doordash. on doordash, we very clearly spelt out their names, and their names were spelled corrected in the receipt for the order. When we opened the cakes, not only was my one sons name dripping and tough to read (A's and O's looked the same) but they literally put the WRONG name on the second cake. my son is named Cal and they literally wrote Carl. and he's a jr., so it literally says Carl Jr. like the fast food restaurant. I called and complained and they told me the best they could do for me was 20% off my next order. as if I'll be ordering from them again. honestly, this was so embarrassing and not what I wanted on my sons first birthday party. I'm highly unimpressed and will not be back. read more

Flower Flour - Bakeries Near Me - Campbell, California

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Came here with my girlfriends after dinner for a sweet treat. I loved the layout/decor of the bakery. You can actually see some of the sculpted cakes they make! I grabbed a table and let my friends grab their treats first while I glanced at their selections. When they came back I took a look for me and to get something for my hubz. Being pregnant chocolate is my best friend LOL I have been loving dark chocolate, and their signature Flower Flour chocolate slice caught my eye. For hubby, he loves tiramisu so I got him one from the case. I took my treats home to share , and we destroyed them LOL Hubby loved the flavor of their tiramisu. It had the perfect balance of flavor and the cake was moist. The chocolate slice was great! I loved the top layer especially. The chocolate cake though did seem a bit dry. Not sure if it's because I picked it up towards closing or just the denseness of the chocolate. I did inhale that slice though LOL Overall, I definitely will visit here again when in the area for a sweet treat! read more

Top notch bakery in the Campbell Pruneyard. Their custom display cakes look amazing, but I was there for the cookies and desserts. The raspberry crumble was delicious! read more

This review is for their service only. I went on a Sunday afternoon; a few people were eating there; not too busy. I haven't been back for awhile since I moved out of the area more than a year ago, so I had a few questions about the cakes. The first question was fine but then when I asked more, one of the staff seemed a bit inpatient and told me those cakes I asked about were all made basically the same way. I was actually trying to ask what flavor of the sponge cake was used in each cake (bottom half of the cake was wrapped so i couldn't see) and obviously the sponge cake used in an almond cake was different than in a chocolate cake. I just wanted to get cakes for my parents so I proceeded to check out after ordering my cakes anyway. When I was in front of the checkout machine with the same staff who "answered" my questions earlier, he skipped something on the screen so quick I couldn't see what it exactly was and then reached the payment step. I paid with my credit credit and then remembered I used to punch in my phone number to collect points. When I asked him about it, he told me I needed to enter it before I paid. I told him you skipped something on the screen and went straight to the payment step; I didn't get a chance to enter my number. He looked back at me without saying anything and wasn't trying to help solve the problem at all. I had other errands to run, so I left without saying anything more. The cakes are fine but the service sucks! Because of the poor customer service, I will not be back. There are better options out there. read more

If you want to find meh cakes and ok pastries this is the place. By now we already tried a few: tiramisu cake (awful, no flavor/taste, probably one of the worst I've ever had), almond croissant (good), mango tango (no mango flavor) and love after dark (ok). We were super disappointed with the cakes. I think pastries *might* be their strong products. I heard good things about this bakery but unfortunately not as good as you'd think. In addition, their staff isn't friendly and they treat you like if they were doing you a favor, terrible customer service. I'm going back to Bijan and Manresa bread. Even if they improve their product, the staff attitude is just terrible, 0 stars read more

My daughter ordered two pieces of cake for me for my birthday. The Hazelnut was insanely wonderful, and the Tiramisu had a surprising style that I'd never seen before. I've been craving the Hazelnut ever since. Definitely five star talent at work here! Thank you. read more

Excellent mousse cakes especially the passionfruit and guava cakes they are a bit pricey but are great unfortunately they dont give you a bag to take your cake so you have to hold it upright all the way to the car read more

One word: scones. Try this place for some of the best pastries in town! You won't be disappointed. read more

This place is already amazing as is! I am unsure if they will be closing their old location, but this new location will sure bring new business for those unaware of this amazing bakery! They just opened Sunday. Love everything about this place. Their croissants are amazing. read more

Flower Flour - Chocolate croissant - Bakeries Near Me - Campbell, California

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Very beautiful and clean place. If you are in the mood for a nice big lemon bar or a hefty slice of apple strudel, you should come here. They've been open for about three months and I was told the owner will be having demonstrations of how to decorate cakes? They serve a variety of pastries including macaroons. The morning bun looked a little bit flattened. They also serve a variety of cold and hot tea and coffee drinks. Not a bad place to pick up a pastry you have a craving. read more

Flower Flour - Drinks menu - Bakeries Near Me - Campbell, California

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You just can't go wrong with their chocolate cake. To the point that I am WILLING to pay a premium on doordash to get that delicious thing in my mouth on demand. That chocolate cake is the best. And hazelnut cake. And their butter croissant. read more

Disappointed with the Bavarian Burnt Almond cake, would not recommend. The $8 cake was wrapped in green paper so I couldn't see what the cake actually looked like / made of. The answer: a few layers of thin cake, creme, and a modest amount of not-so-toasted almonds? Overall, what this cake lacks in flavor, it makes up in the large volume of creme because that's all I tasted. For reference and comparison, I'm a huge fan of the amazing burnt almond cakes from the famous San Jose bakeries (ex: Peter's). read more

Wow this place is way overpriced. It's no wonder they have so many of their macarons left at the end of the day in the cabinet. They are $3.60 apiece for one cookie! The lady acted like it was no big deal they were so over priced. I'm very disappointed whoever is in business there will be going out of business very shortly. Mark my words!' read more

The deserts are so so so so good! I will be coming back! I almost have it 4 cuz one of my deserts was a little bit frozen but that just happens sometimes.... But they all tasted so good the the chocolate cake/ tiramisu/ burnt almond/ and the snow ball cookies all so good! Literally almost ate them all! So fun to bring to family parties and taste test them all! So worth it I can't wait to try different deserts soon! read more

Flower Flour - Snow ball cookies - Bakeries Near Me - Campbell, California

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One of my favorite places to grab a crepe! The food here is consistently delicious. Such a unique cafe, it's also great fun to gawk at the cakes and baked goods. read more

This is honestly one of my favorite spots for coffee and a quick snack. The place is always clean, classy, inviting and the food is ALWAYS top tier. I try a new pastry or cookie every time and I honestly haven't been disappointed once. I usually stop in on my way to work in the morning and the young lady behind the counter is always super nice/helpful and actually really knows her stuff like a true Barista should! Honestly the only thing that tends to ruin the vibe are some of the other customers that come in with some of the most pretentious, entitled and ignorant attitudes I've ever seen. Most wouldn't know an espresso from a latte if their lives depended on it‍. It sucks that the staff has to put up with them but I'm usually impressed with how patient they are. Keep up the good work guys and don't let other ppls negativity ruin your day! read more

Outstanding service, outstanding cake! Ordered a cake for my girlfriend in San Jose from Reno and they were exceptional and accommodating. Strongly recommend! read more

We real enjoy the cakes that they have. We have ordered via Door Dash a handful of times. Tonight I order a whole cake to celebrate my husbands bday and we have received a totally frozen cake. Was this due because I said no substitutes? Totally disappointed. I would have much rather they cancelled this order then send an uneatable FROZEN CAKE! read more

The desserts look beautiful but the taste is not there. I had this place a couple of times and the desserts just taste off? The cookies are really bland almost like a really bad safeway cookie? Also one of the women was like loudly yelling at me to come back and pay because my card didn't go through. She was a bit rude about it as if i was gonna run out or something. She definitely could have handled that more appropriately. read more

Cake was frozen in the middle and the cake was so dry. They don't make fresh cakes for $50 bucks a pop I expect way more sigh.

Had the pleasure of getting pastries and a tiramisu cake from Flower Flour today! The quality is top notch! The chocolate croissant was not overly sweet and reminded me of Paris! The tiramisu cake was so delicious and again not overly sweet, just perfect! I had the chance to speak to the owner while I was there and you can really feel the passion and love she has for what she does! This is a local, small business that we should be proud to support! I'll be back! read more

This shop looks beautiful. Everything about this place and the look of the pastries screams this must be great... but looks can be deceiving. The lady who helped us seemed annoyed that she was helping us. Zero customer service and zero kindness or making us fell welcomed. I got a carrot cake and it tasted bad. It tasted as if it was kept in a refrigerator unopened for 5-7 days. Just tasted like the actual refrigerator. I was more upset about the customer service then spending $7 on a terrible cake I threw away. You are a storefront corner business in a trafficked area. Be welcoming and smile please. Honestly I wouldn't bother trying this place. read more

Today was my first time here at this lovely pastry shop it's very vivid and full of color . I had the banana coconut slice I have to say I'm disappointed since it was extremely sweet and bearly tasted anything like banana and coconut on the contrary the staff was very polite read more

I've tried hard to like this place and their baked goods. But they fall woefully short. On every occasion, each product my family has chosen is 80% hard-pressed flour crust (hence the name?!), 15% actual filling, and 5% I don't even know. If you're into desserts and pastries that'll have you clawing for a puddle of water or nearby fire hydrant condensation to satiate the ensuing dryness in your mouth, this is your bakery. Want a lemon bar with negligible lemon?? Flower Flour is your spot. Want an apple tart with a 2" pressed sawdust crust with a smattering of thin apple slices?? They gotchu. How 'bout a piece of Hazelnut Crunch cake that looks delicious on display?? Don't be fooled, Friend. Call your oral surgeon first, cause that bad boy confection is coming in cold, hard, and thick as spackle, baby! I had to ask myself how they're still around if every time we've visited, we're tossing our half-eaten purchases into nearby garbage bins while swearing we'll never go again. Then it hit me: There's nothing else nearby - especially within the Prunyard. So, each time we got desperate enough for a snack under pretty pastry lights, we immediately fell prey to the regret and parched mouths. Got Milk? read more

I ordered a guava cake that my 88 year old mother wanted for a birthday party. It was to be picked up the day after Thanksgiving. I ordered it online, and received a confirmation. I went to pick up the cake and the store was closed. My card was charged and I had no cake for the party. I tried calling the store but no one answered and the mailbox was full or not set up. I tried calling Saturday as well, same result. I called today, Nov 28. Spoke with the owner and finally got a refund through PayPal. She stated that the online system is done through door dash, and it was their fault. She also told me that all stores were closed Friday and Saturday. If that's the case, a simple announcement stating that fact on the voicemail is pretty standard for a business, but there was no mention of it when I called. I wanted my card refunded but the owner stated that it is too late for a refund to my card, said that I needed to call a day after in order to refund the card. Well I tried that but the store was closed. I don't know what the quality of their products are, but if you are considering ordering online I suggest you make sure to contact someone to verify that they received your order and will be open when you go to pick it up. I will not order from them again. read more

We a were excited to grab a few treats as a gift but left feeling disappointed and sad with the service. Lady behind the counter was not helpful and made the experience awkward and unpleasant. read more

I went in today where they had electrical issues and they couldn't bake anything but there were cookies and cakes available. That's was a disappointment but I still ordered coffees there since we were already there. I asked for steam milk/half and half for my americano but the lady wouldn't give me any and kept pointing to the individual creamer cup... which made the coffee pretty disgusting. Needless to say first time here and it was already a big disappointment! read more

Got a platter of cookies, about $30. The Mexican Wedding Cookies were delicious but the raspberry thumbprint cookies tasted terrible. I also got a bad stomach ache after eating the thumbprint cookies. For a platter of cookies that costs that much, I'm expecting a high standard of quality. read more

The story is very nice but the customer service is very bad! I went to the Campbell location to order a birthday cake and they didn't even try to help me or get the order from me. They said they would need two weeks to deliver the order. I was so disappointed. read more

Don't bother. You're better off buying a pack of Oreos at Safeway. I had the chocolate croissant, and it tasted awful, tasted like a loaf of bread. Add about a tablespoon of chocolate in it. Very disappointed. I called to ask the refund policy and currently there is not one. The bottom of the croissant tasted like toasted coconut. Too bad. Their Willow Glen location is pretty decent. :( threw it out the window... uggh! read more

Stopped by this past Saturday afternoon, was thrilled to see they still have scones! Normally go to the Willow Glen location where they sell out quickly, Ordered 3 scones, a raspberry bar, a chocolate croissant, and an almond croissant. The brunette staff member was putting in a tiny box. I asked her for a larger box because I didn't want anything crushed. She promptly said are you ordering anything else.... She continued to place item in. She squeezed the top and bottom box to place the sticker. When opened later of course part of scone was broken off, raspberry bar was smooshed, and the majority of almonds were now in the box rather than on the pastry. What poor service! Especially when presentation of elevated pastries is what you are purchasing. read more

Cute shop! Had breakfast in the pruneyard with a couple friends so we thought we'd stop by, but the person who I would assume is a manager was super rude and had a huge attitude. read more