First of all, Scott is an absolute gem of a human. From our very first interaction, he was warm,…read moreresponsive, and genuinely excited to help make my daughter's 9th birthday special. He was totally flexible and ready to bake whatever combination of cupcakes we needed. I took a bit longer than planned to finalize the flavors and quantity (classic busy-parent moment ), but Scott didn't miss a beat. Even with the event date quickly approaching, he graciously moved forward and made the entire process feel easy and stress-free. We ordered 40 cupcakes--10 each of four different flavors--and every single one was outstanding. These Kick-Ass Cupcakes absolutely live up to their name. They were universally loved by everyone, from the birthday girl to every last guest. Thank you so much, Scott, for taking such wonderful care of us. We'll absolutely be back, and recommending you to everyone we know.

Late review as i meant to post this a while ago but delicious cupcakes, great variety to suit…read moredifferent preferences. The service is stellar with being able to be fit in at the last minute (2.5 dozen variety mix) ad very responsive. Easy pickup. Cupcakes were Very large plush not overly sweet and delightful and a hut eith kids and adults alike. Thank you Scott!!

Can't comment on ambiance or service as I have been ordering delivery DoorDash lately. But can…read morevouch for the taste of their cakes for sure. My usuals are Old fashioned chocolate cake Marble cake Both are usually fantastic. I have also tried their cupcake combo of 4 those are great as well. This time around I tried the seasonal strawberry cake slice and didn't enjoy that at all. So had to take a star off for how far off that flavor felt like.

I've been a regular customer here for years and usually purchase celebration cakes at least once a…read moremonth. It's been great having a SusieCakes in downtown Willow Glen, but a recent experience has made me rethink continuing to shop here. I pre-ordered my son's K-pop Demon Hunters cake ~1.5 weeks in advance. He's a huge fan, so we were excited that SusieCakes offered a themed cake! The cake was scheduled for a 10am pickup on Saturday. When my husband arrived and gave them my name, the staff looked confused and had no idea what order he was referring to--even after he showed the email confirmation. He said they seemed to scramble once they realized the mistake. They apologized, mentioned being short-staffed, and told him it would take 20 minutes to get the cake ready. They then offered him a single cupcake for the inconvenience, which he politely declined. After waiting the 20 minutes in the car, he went back in--only to find the cake still wasn't ready. It took another 20-25 minutes on top of that! Altogether, the order was nearly 45-50 minutes late. I didn't realize how long he had been gone until he called, and by then I was already deep into day-of party prep. I called the store to understand what happened. They apologized again and said they were short-staffed. I asked what they could do to make up for the delay, especially since we intentionally pre-ordered to avoid last-minute issues. The representative offered a $25 store credit--which felt surprisingly low considering the $100 price of the cake, the significant delay, and the lack of any proactive communication. We didn't even receive a heads-up call about the situation. The rep later put me on hold and came back to say they would instead refund $25 to my card. While I appreciate the gesture, the overall customer service felt dismissive of the inconvenience this caused on a busy party day. For a bakery I've supported so often, this experience was disappointing. I hope they improve how they handle future mishaps. It's a bummer because I truly enjoy their cakes, but the disappointment in how this situation was handled has me considering other options moving forward.

Food 5/5 Service 5/5…read more These lil bites mini cupcakes are delicious, moist with such adorable decor. I requested for less sweetness on the buttercream frosting and it turned out perfectly. Not to mention, the service went amazingly smooth with Lindley and they deliver on time to your local location of choice. Mini fruit tarts were a huge hit at the party and so well put together making every bite heavenly. It was my son's favorite. He asked for more throughout the party. A must try!

Wonderful Experience! Lil Bites Bakery is reasonably priced, delivers on-time, and the baked goods…read moreare delish and beautifully presented. Owner/baker Lindley is charming, easy to work with and accommodating. Thank you Lindley and Nancy! My first time using Lil Bites Bakery, but NOT my last. Definitely coming back for my next catered event.

I was browsing their website and noticed a variety of vegan flavors, so I was excited to try the…read morevegan options. When I got there, they only had red velvet. I guess I missed the note on their website that says you need to order vegan or gluten free cupcakes two days in advance. It was nice that they had red velvet but it seems like it's the go-to choice for most places, which makes it hard not to judge against other cupcakes. It was very good, the cake was moist, and I enjoyed the frosting. But it didn't quite measure up to my favorite vegan red velvet cupcake from Sprinkles. The shop is so cute and there's a good amount of parking. I went on a day when there were two people working, and they were both super nice. I thought the male worker was a bit more helpful, but they were both kind. I'd love to see more than one vegan option on the consistent in-store menu, rather than needing to order ahead.

We got a Too Good To Go surprise bag. The 4 flavors: burnt almond, 24 carrot, lemon cake with lemon…read morebuttercream, and coffee toffee crunch. My Asian tastebuds found 3 of the 4 to be too sweet. Burnt almond: 4.5/5. Moist, not too sweet, great flavor, the crunchiness of the almond mixture coating the frosting was a great touch. Only complaint is that the frosting texture was a touch too oily/buttery and dense, it felt like I was eating a solid chunk of sweetened whipped butter. Taste was great tho. 24 Carrot: 4/5. Perfectly spiced, fluffy frosting complemented the cake perfectly, it was just too sweet for me. Lemon cake with lemon buttercream: 4/5. Lemon flavor was very subtle and mild, could've been stronger. Also: too sweet. Coffee toffee crunch: 4.5/5. Too sweet, but the frosting and crunch were sooo good! Incredible coffee flavor. I would come here again if I needed cupcakes for an event. These were top notch, for American cupcakes.

We loved their lychee strawberry cake! The cake was made with fresh ingredients, delicious and very…read moresoft.

I had bookmarked this place for a while after I saw that they had a fresh cream cake with black…read moresesame. They offered other cakes with some unique flavor combinations as well. I filled out the form on their website a couple of weeks before my husband birthday, and noticed that their prices had increased recently. The regular 6" black sesame blueberry hojicha cost $55. Megan responded in email within 2 days as expected. Her payment instructions were very clear, and we agreed to meet at their designated community park at 10am on Sunday. (They would also do delivery with an additional cost.) An hour before our meeting time, she sent a text with the make/model/color of their car, as well as, some dessert care instructions. They arrived on time. The cake was carefully packaged and included a "Happy Birthday" paper topper. The cake was really good. It was fresh and airy; the black sesame taste really stood out; the blueberry jam was delicious and not too sweet; the hojicha fresh cream was light and flavorful. While we all really enjoyed the cake, it's very pricey, and it's a 20-min drive from home to pick it up at one of the two time choices.

Best gluten free cupcakes ever!! Thank goodness we don't live very close to them…read more... Hint: You have to order ahead to guarantee they'll have anything GF left for you. The word is out!

I placed a phone order for a small banana cream cake for my wife's birthday, and I couldn't be…read morehappier with the entire experience. The customer service was phenomenal--from the initial phone call to the day of pickup. Everything felt smooth, friendly, and well-organized. The banana cream cake itself was outstanding--moist, flavorful, and not overly sweet, which we really appreciated. It was a nice change from our usual go-to, the burnt almond cake from Peter's Bakery. Safe to say, this is now our new favorite cake!

I must admit that I still have a knee-jerk reaction of rolling my eyes whenever someone tells me…read morethat they are gluten-free (NOT counting those that have Celiac/gluten allergies). However, I will say that one good thing that has come from this movement is the plethora of innovative gluten free bakeries and eateries that serve up tasty products. I first learned about Sweet Diplomacy when my neighbors gave me some cupcakes from here that tasted amazing. When I looked them up, I was surprised to learn that they were in Los Altos as I live nearby and had never heard of them. The shop is very cute and homely and feels as if you are in someone's home kitchen. Although they seem to specialize in cupcakes, they also serve a number of other gluten-free and even vegan items. I should note that this bakery focuses on more desserts (ie cookies, cakes, tarts, etc.) rather than pastries (ie croissants and buns). I never thought that my new favorite go-to bakery would be a gluten-free one. As a Mountain View resident, I must say that it is also nice not to have to trek to Palo Alto in order to get some tasty cupcakes!

Sweet Diplomacy is a gluten free only bakery in Los Altos. We've been here multiple times to get…read moreGF goodies. 4.7 on Google, 4.4 on Yelp. From cakes to cupcakes to cookies, everything is gluten free. Prices are not cheap, but the quality is high. Must goto spot for GF Folks. Far better than the one or two offerings at Jane the Bakery, Mariposa Bakery, or the Mill. Safety Pluses - Online menu, Delivery services available, online ordering. Food Review: Carpe Diem Cake (Gluten-Free & Vegan) - "Portland" Chocolate Brown Sugar Cake ($48) is better than most gluten free cakes. Perfect for those with strict dietary guidelines. A bit on the sweet side and not that moist. 8/10 The Diplomatic Cookie ($5) Chocolate Chip Cookie (Gluten-Free, Dairy-Free, Nut-Free, Vegan) - Most GF cookies are powdery and gross. This one is one of the better ones. Pretty thick with good texture and flavor. 8.5/10 Muffin - Lemon Poppy Seed (Gluten-Free, Dairy-Free, Nut-Free) ($6) is a less sweet option. Also one of the top GF muffins. Not powdery, and not overly sweet. 8.5/10 Overall - Very Good Food - Very Good Decor - Very Good Service - Very Good Value - Fair Would we come back - Yes

My wife mentioned this place since she sees it on her IG account so we decided to try it this…read moreFriday!! It is located next to the grocery store Nobhill and there are quick 20min parking in front of the store. We were greeted right when we entered the door and looked at the delicious treats to eat. There is the main seating area and another area in the back to sit down along with sitting outside. It felt upscale and nice. The sign in front of the store had some drink specials and I got a strawberry/matcha drink I think it was called Rose. I asked what was good here and the cashier said the mini almond pastries and other treats in the front. The mini almond pastry was really good and also got a crème brûlée which was really good as well. I would come back again and try their hot teas next time. Delicious treats. Good upscale vice a nice place to catch up with friends!!!

I accidentally spotted this place after visiting a friend in Saratoga and decided to check it out…read more I'm glad I did! The elegant aesthetics and relaxing ambiance equals their vast array of luxuriously exquisite looking and divinely tasting desserts and pastries. Staff were patient and helpful. I bought a variety to take out and all of them tasted exceptional and worth their price.

I've been getting delivery from here for the past few months and every item has been a 5/5 every…read moretime. My go-tos are: - A A Ron Latte, iced - The white chocolate, hazelnut, and cinnamon flavors blend together perfectly but you can still distinctly taste all three along with the espresso. It also doesn't have any weird aftertastes from the white chocolate or hazelnut syrup, which is an issue I've run into at other coffee places. - London Fog, iced with raspberry cold foam - It's surprisingly hard to find a coffee place that does London Fogs well, especially iced, but this is definitely one of them. The earl grey tea is super strong, and it's complemented by a good amount of vanilla syrup. Also, no weird aftertaste from the vanilla or raspberry. - Mr. Sunshine sandwich, replace the bacon with avocado - This is simple, healthy, and delicious, plus it comes with a little mandarin. I especially love the 9-grain bread that they use because it reminds me of the brown bread from Cheesecake Factory. While I could make something like this at home, I don't always have the time, energy, or ingredients on hand, so I love that I can still get a healthy lunch with my daily caffeine. Looking forward to trying the rest of the menu and hopefully dining in one day!

Had breakfast from this cafe this morning. Ordered a bacon egg and cheese bagel, apple hand pie,…read morebanana bread, and an iced hot chocolate. Bagels have been one of my favorite foods since I was a kid, but lately I haven't had a taste for them. This morning I thought a bagel sandwich sounded good, but unfortunately I couldn't eat it. It was my issue, not a problem with the food. The apple hand pie was scrumptious. I liked that it wasn't overly sweet. The iced hot chocolate wasn't great, but that was because I ordered it with half sweetness and it needed more. I'm saving the banana bread for later, but I have a feeling it will be good warmed up.

I've heard about Peter's Bakery for years and I'm so happy I finally got to try it! We got a slice…read moreof the burnt almond cake. It was really delicious and we enjoyed every bite! The top was coated with almonds and powdered sugar with crystallized goodness. The cream was really a nice touch with a good amount of sweetness. I love the cake layers because it was sweet and flavorful. Definitely recommend giving it a try!

Peter's Bakery did an amazing job making my daughter's cake! Not only was the cake incredibly yummy…read moreand delicious, but the decoration was absolutely stunning. All the kids and adults loved it everyone ate it and gave so many compliments! For every occasion, Peter's Bakery always delivers the best cakes. Highly recommend!