Mike came out and re-stretched the carpet in several rooms which I am extremely satisfied with and…read moreit looks amazing now. The Quality of his work is pristine. He is organized, clean. He is honest reliable and all around wonderful person to work with. He is reasonably priced and very knowledgeable. I will only use Mike for all my carpet needs moving forward.

Mike did a great job stretching a bedroom carpet that was laid incorrectly. very professional and…read morehe showed up when he was supposed to. I highly recommend him.

Elias was very responsive when asking for quote. He was also flexible on scheduling. When he…read morearrived he was friendly and professional. Elias was efficient and provided a great service for the cost. I would highly recommend. The carpets look great. He also offered a few tips to prolong the life of the carpet.

We recently received carpet cleaning from Elias. It came out amazing! He was completely transparent…read moreand honest. I would definitely recommend him.

Thank you to C&C Carpet in Hemet for the most beautiful floors and carpet! Everything went perfect…read morefrom start to finish! I am so happy and the installers David and Gabe they were the best!

Amazing company! On time clean and nice people. They did a great job and very experienced! Would…read moredefinitely recommend them.

We can't say enough good things about New Horizon. They made the whole process a pleasure. We…read morewere in the store several times trying to make the right choice. Each and every time they were extremely helpful. The installers were awesome. Highly recommend. Wilson & Yvonne

We purchased and had installed carpets (Shaw) from this company twelve years ago. I've been…read moreregretting that decision now for twelve years. The guys who installed the carpet, were a father and his son. His son stayed around for 2 hours, then left. I had a discussion with the father about installation, and one time he looked at me and said: "I hate this carpet!" I don't know what sparked him to say that, but it was in a voice as if he was ten years old. He finished the installation and I tipped him $15 (although I shouldn't have). The next day or so, I looked at the carpet and noticed a gap, so I called New Horizon and let them know. The person who answered the phone seemed surprised and said he would take care of it. He sent the same person back, who was angry. I showed him the gap, and he hit the carpet several times and emphatically told me: "That's the way it's supposed to be!" Then, as he was leaving, he looked at me and said in his immature angry voice: "I HATE this carpet!" I was glad to see him leave, and never wanted to see this guy again. Because the man at New Horizon sent that same immature guy back who threatened me and did a lousy job, made me distrust the company. He should have sent a manager back. He should have sent someone who was responsible and cared about the customer to fix the job. But he did not. He was complacent.

I talked to several vendors and eventually I chose IZ Flooring…read more They did pretty good job and I'm very happy with them. I'd use them again if I have future needs

We had a terrific carpet buying and installation experience with IZ Flooring. We did our research…read morefirst and shopped a few different companies, but we ended up going with IZ Flooring due to their fabulous reviews and because of how quickly and professionally they responded. First, our rep Robert came to our house with tons of options and suggestions. He was able to give us a wide variety and help us select something that uniquely fit our style and budget. He was easy to get a hold of and responded quickly with any questions we had. When we came to the showroom, Robert dopped everything to lead us through the selection process. We could tell he was highly knowledgeable and much more intent on making us happy rather than upselling us on unnecessary products. When instillation day came our installers, Miguel and Israel, were also very professional and highly knowledgeable and skilled. Rarely have I seen harder workers than these two! Their attention to detail--such as lining up the carpet pattern on the stairs and making sure the cut pattern on the risers were balanced--was impressive. The entire job, including moving large furniture, was completed in two days. We couldn't be more pleased! We highly recommend this team for high quality products, professional treatment and advice, and an impressive installation experience.

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

We have used White's for approx 20 flooring projects. Timely, good workmanship and good/fair…read morepricing. Great family run business. All 5 stars!

I explained my needs and price points. They met all of them. Carpet installed following week. It…read moreis absolutely beautiful.

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.