NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

I had a wonderful experience with this company. They were very accommodating the guys that came to…read moredo the work at my house were very respectful and worked really hard. Got the job completed in an amazing timeframe. The materials and the final look are awesome. I am so delighted with my bathroom shower conversion. It turned out exactly what I hoped for.I just love it ! Pierre and Danny at the Murrieta store are the best.

We used Savon Carpet in Murrieta to re-carpet our house during a renovation, and the whole…read moreexperience was smooth from start to finish. The staff were friendly and knowledgeable right from our first visit, which made choosing the right carpet easy. Our carpet arrived quickly and was ready well ahead of when we needed it, which took a lot of stress off our renovation timeline. When we were ready for installation, they were able to get us scheduled right away. Overall, we were very happy with the experience and would recommend Savon Carpet to anyone looking for a local option to source and install carpet.

We have been to probably 4 or 5 flooring places and this place was by far the best - customer…read moreservice, pricing, and availability. We redid our entire house, we were able to get the right amount of flooring within 3 days, it was great. Absolute professionals!

I was so lucky to find Rob. He was very professional. He came out the same day I called him to do…read morean estimate. It was fair and I contracted him to do my project. He is truly gifted at his craft. I love, love, love the finished results. Everyone that sees my kitchen are amazed at how custom it looks. I will definitely be recommending him. I even told him he can use we as a referral. Great workmanship, quality and fair pricing what more can you ask for? I wish I could figure out how to add pictures. Because a picture says a thousand words.

This is the second time we have used Nick and his team…read more The fit was for hardwood flooring (see my other review) and this time for carpeting on stairs and 2nd level. Excellent flexibility to schedule, prompt work done, and the finish looks fantastic. Great rates as well. If I need any more floor work, I'll be sure to contact him again. Highly recommend Nick

Very impressive work ethic and knowledge of various types of flooring. Definitely recommend…read moreLangdon flooring. We bought a home in Murrieta. Two of the rooms had carpet and we wanted to replace that with hard flooring and we decided on engineered wood flooring. Langdon flooring did an awesome job installing the floors and Nick was very helpful in choosing a perfect match to the tile that is in the rest of the house. Absolutely recommend Langdon flooring.

Wow!! NV Restoration did an amazing job! Nick was quick and efficient! The carpet is totally clean!…read moreThe tile throughout the house looks brand new! The tile on the countertops looks like it's been replaced with new grout! I couldn't be more impressed. I highly recommend NV Restoration to clean your carpets and restore your old tile to make it look new again!

Where to start? There is no doubt that Nick's machine is powerful and works well. The machine is…read morenot the problem - the problem is Nick. He arrived on property and after spending 15 minutes on my tile floor, he found me and said "this is a nightmare." Apparently, previous owners of our house had sealed the tile with wax or Mop n' Glow, or something to that effect. This caused an issue with his filter, he had to rinse it out way more often than usual, etc. My thought was, that sucks - sounds like a tough day at the office, which we've all had. And I sympathized - offered him refreshments, etc. But what he should have said immediately was, this is not a job for a floor cleaning, but a floor stripping. That would have been inconvenient for me, but I would have understood. And that truly would have been it - he could have stopped, I would have pivoted my plans and I wouldn't be in this situation. Instead, he felt like he was doing me a favor by doing the job anyway, but ultimately doing it poorly. How is that doing me a favor? I payed for 2/3 of a job that now has to be completely redone because the floor should have been stripped in the first place. He wanted to charge me "a lot more" to make the last section of the floor, look as good as the rest. What?? And, even though the best parts of the floor were not particle/sealant free, (not to mention the floor that was incomplete looked horrible) he was going to go to Lowe's to buy the grout sealer to put on top of the entire job that was not complete. This begs two questions - 1. Why? If you're telling me the floor needs to be stripped, wouldn't that negate the need for grout sealer that you're going to charge me $240? (I asked him that question and he said "Depends." Ok...) And 2. Why did he not have the sealer in his van, already? He asked if he could show up early - why not show up at the agreed upon time, prepared to do the job? The worst part is that he complained constantly the entire time he was at my house - as a customer who is being provided a service, do I need to hear this? Do the job, or don't do the job, but don't cry about it. 'Such a narcissist: "This is a nightmare" - he must have said this 10 times ; "this is Top 5 worst house I've ever serviced in 26 years." He should be ashamed of himself. I can only imagine what it would have been like for my wife had I not been there. And, to top it all off, when I texted him that I was unhappy, he told me that he had a rough morning, that "I didn't get it" and that I had too many cigars and N/A beers or something to that affect. Truly unprofessional. He offered to come back and finish the job the next day. Why would I have him back? Here is what I "get," what I and the rest of the world understand - the measure of hospitality, customer service and professionalism is best assessed when things don't go as smoothly as you would hope and how well you react to such adversity. But everything was about him and his "nightmare." He failed. Unbelievable. And now my nightmare continues as I try to fix the mess he left behind...

This is the second time Jeshua has cleaned our carpets, and once again he did an amazing job! He is…read morealways professional, friendly, and takes pride in his work. Our carpets look and smell so much better when he's finished. It's clear that he pays attention to the details and genuinely cares about providing great service. I highly recommend Jeshua to anyone looking for quality carpet cleaning. We'll definitely continue using his company in the future!

Jeshua did an amazing job! He showed up on time! We had some dirty carpets that needed to be…read morecleaned. Jeshua spent a lot of time making sure they were clean! He was able to remove all stains. This is just 2 of the rooms as an example. His service is top notch! I definitely recommend him!

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

My parents originally scheduled a carpet installation with Empire Carpet and had an install date…read moreconfirmed. Empire even called the day before to confirm, only to call again on the day of installation and say the carpet was on backorder. This happened three separate times. After the third time, my parents had enough, so I suggested they call Flatout Flooring. (I had also recommended them to my grandparents a few years ago.) From start to finish, Flatout Flooring was incredibly easy to work with. My parents ended up getting a beautiful high-end carpet with quality padding, and everything was installed exactly as promised on the scheduled date. The installers were professional and pleasant, and the finished product looks phenomenal. The quality is far better than what they were originally planning to get. If you're in the market for new flooring, I definitely recommend giving Flatout Flooring a call. They'll save you a lot of stress, frustration, and headaches.

Amazing service and quality. The guys are polite and nice to…read morework with. The product they put out is top notch and very attentive to detail I will never hire another fluorine company again they are definitely the best