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    Flooring Pros

    5.0 (14 reviews)
    Open 9:00 am - 6:00 pm

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    16 days ago

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    23 days ago

    Danny was great to work with and he is very knowledgeable,had a wonderful experience with their company

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    8 months ago

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    10 months ago

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    6 months ago

    Always the best prices and best service. They have done multiple houses for me and my family. High recommend for carpet and flooring

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    7 months ago

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    Review Highlights - Flooring Pros

    We just got new doors and needed a new threshold trim piece and Pierre got it ordered right away.

    Mentioned in 7 reviews

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    Flooring Direct Temecula

    Flooring Direct Temecula

    4.2
    (124 reviews)

    NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

    Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

    Mastercraft Home Improvement

    Mastercraft Home Improvement

    4.8
    (183 reviews)

    I contacted Mastercraft to install multiple sets of French doors to convert my garage into a bright…read moreopen studio space. Front start to finish, Mike Gast and Juan Navarro worked with me to translate my vision into the bright open studio I have been dreaming of... As the project manager, Mike Gast was extremely patient and accommodating, and provided lots of feedback to solve various issues. This was a large project that involved removing the garage door, retrofitting 3 sets of doors, framing and finishing for a custom look, inside and out. They even installed special thresholds so we could be assured of being able to roll equipment in and out of the space easily. After each stage of the job, the crew cleaned up the area and removed all debris. The price quoted us initially was in line with competitors, better than several, who failed to follow up with us. There was no cost-creep, and we finished at the price quoted us. Progress and payment was tracked on their online job project site, which was an added benefit and inspired confidence. I can highly recommend Mastercraft and hope to use them in the near future for several other home improvement projects. (A special thanks to the team, Victor and Tony for their cleanliness and work ethic).

    Big thank you to Charley at MasterCraft Home for helping me with my master bathroom remodel. The…read moreMastercraft team of guys all work so well together from the plumber Chuck down to the flooring crew...every day was a pleasure having them in my home. I highly recommend Mastercraft Home!

    Flooring Pros - flooring - Updated August 2026

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